PROFESSIONAL SUMMARY:

• Seasoned Sr. Program manager, with oversight of the organization’s top strategic initiatives.
• Result - driven professional with excellent skills in directing teams in multi-region initiatives and programs.
• Proven ability to deliver high productivity and quality improvement through well managed SDLC, on-time projects.
• Experience with Clinical trial application (Intranet/Portal) development projects.
• Recognized for creativity, determination and ability to work independently.
• Particularly strong in communication, organization, relationship building and team player.

SKILL:

• Strategy
• Strategic Initiatives
• Business Operational Projects
• Information Technology Projects
• Performance Improvement
• Project Lifecycle from definition to closure
• Stakeholder Management
• Communication Planning and execution.

TECHNICAL SKILLS:

Languages: SAS, SQL, .Net, HTML, .NET, XML, UML 2.0

Databases: SQL Server /2005/2000 ), MS-Access, Oracle 10g/9i/8i

O/S: Windows 7/XP/2000/98

Methodologies: RUP methodology, agile methodology, Waterfall and SDLC.

Business Processing Tools: Enterprise PLM,QNXT, Rational Requisite Pro, Share point, Q-Care, EPIC

QA Tools: HP Quality Center, Test Director, Rational Test Manager.

Case Tools: Rational Rose 6.0., Requisite Pro

Workflow Tools: MS-Visio, MS-Project, MS-OFFICE-2010/2013, MS Excel, MS Access, Office 365

Others: HP Quality Center, HIPAA ANSI X 12, HCPCS / CPT and ICD-10 Coding, Clinical Data Management System, Networks (WAN, LAN, IPT)

WORK EXPERIENCE:

Confidential, New York, NY

Program Manager

Responsibilities:

• Aligned project status reporting and meetings as communication and management tools. Effectively used communications to ensure project health, transparency to risk and to maintain a strong project team sense of respect and trust.
• Identified potential risks across a broad number of individual projects and established communications and mitigations to address them.
• Identified opportunities to improve project processes and procedures, and support quality improvement activities accordingly.
• Communicated risks in clear business terms and technical terms and provided clear messaging and solution options at a senior leadership and executive level in both planned and ad hoc scenarios.
• Drove the project strategy and aligned it with the business goals. Defined and established the overall program structure, including the definition and scope of all sub-projects, program support activities, and organizational structure.
• Established the processes to track and report on the program health and progress towards program goals.
• Adjusted resources and organizational structure as the focus and goals of the program change to ensure efficient delivery of results.
• Incorporated strategic factors into Project Scope and recommendations. Managed the factors that created change and scope creep. Also managed and helped others to understand the implications of change including legitimate scope shift and impact.
• Set stakeholder and program team expectations and ensured that the deliverables are aligned with program business goals.
• Communicate with project partners, clients, subcontractors, and other entities at the direction of the Director/Executive Director.
• Proactively anticipated and mitigated issues through validation. Developed a formal program change board that assesses and approves/denies all changes to scope, schedule, and quality.

Confidential, New York, NY

Program Manager

Responsibilities:

• Successfully managed high visibility complex Clinical trial projects working closely with the Senior Leadership, while developing and communicating the project progress to completion.
• Created and maintain baseline, forecast, and actual Microsoft project plans/schedules and tracks, manages and reports on performance to target.
• Using Enterprise PLM software created and maintained project resource and budget information per PMO process and tracks, manages and reports on performance to target.
• Maintained strategic alignment of assigned projects by analyzing charters and reviewing expectations with all impacted stakeholders.
• Lead the planning process to create the Project Charter, including collaborating with Scrum Masters for all impacted Agile teams, understanding their sprint plans, and creating an integrated Work Plan
• Collaborate with senior leadership to ensure projects are properly funded, resourced, and managed.
• Managed all assigned internal and external resources, driving motivation, collaboration, and performance.
• Provided weekly project status updates in prescribed format to include risks, issues, impacts and mitigation plans.
• Identified and managed critical path activities to create and maintain project schedule and performed proactive risk assessments to identify and manage potential risks.
• Created and documented project plans, with associated critical path analysis, work breakdown structures, and timelines.
• Identified the technical approach to be used on a given project with IT Securities and documents opportunities to integrate systems and Clinical resources to fulfill project requirements within budget
• Coordinated with the management team and escalates as needed for issue resolution, risk mitigations and corrective actions.
• Experience in managing Desktop upgrades to Win 10, Cisco Phone Systems upgrades, Audio/Video and similar infrastructure projects.
• Experience managing Microsoft SharePoint Projects
• Managed and published the project schedule on a regular basis.
• Conducted research into project-related issues, involving with ability to able to learn, understand, and apply new technologies.
• Controlled the budget associated with the project and negotiated best pricing.
• Negotiated contracts and subcontracts, purchase order agreements, and cost control budgets.

Confidential, New York City, NY

Program Manager

Responsibilities:

• Ensured project milestone deliverables are completed and approved at every stage of the project life-cycle
• Produced detailed reports, business decision documents, meeting minutes, and notifications on assigned projects
• Accurately tracked and reported progress against plan to stakeholders at all levels
• Identified, logged, and managed risks, implemented mitigation strategies, contingency plans, and communicated esc to stakeholders.
• Supported negotiation and contracting phases of new solutions implementation to ensure it will meet organizational needs
• Defined scope and size of new solutions to inform executable roadmap for implementation and process redesign
• Provided strategic project leadership and management in implementation of new solutions and capabilities
• Supported MEDSII, MEDSIII for Institutional claims, and converted to EDI 837 and 277/999 Health Care Claim formatting of both Institutional and Professional encounters.
• Coordinated planning, scheduling, and execution of core team and working team meetings to ensure proper project tracking and timely resolution to action items and issues.
• As part of the Encounter Management application, established interaction with Confidential Encounter Management tool for internal and external vendor claim/encounter data feeds, tracking and reporting
• Established and maintained regular communication with stakeholders for current and upcoming projects regarding the development of the Rural Healthcare Awareness Centre
• Worked closely with Government Affairs, regulators and third parties to identify potential impact of new legislation and regulations on encounter data reporting.

Confidential, New York, NY

Project Manager

Responsibilities:

• Created, maintained and managed to project plans created by an established project management tool.
• Acted as the primary liaison between the customers and the project team.
• Facilitated meetings to coordinate all analytical business functions and critical path, discovering business rules and ensuring that they are handled appropriately by the business.
• Ensured that all business solutions progresses through the different phases of the initiative, and that all appropriate standards and practices are adhered to.
• Took ownership of tasks and projects relating to new business development, and the addition and management of new clients.
• Applies proper performance improvement techniques, such as benchmarking, workflow design, process analysis and design, and migration planning to ensure clients are brought on-line in a timely and efficient manner.
• Identified all corporate value streams, identify them in order of criticality, and ensure that PMO is properly positioned to enable the critical value streams. Involved in weekly status updated showing the progress of various new and enhancement projects with team and project stakeholders.

Confidential, Long Beach, CA

Project Manager

Responsibilities:

• Responsible for working with both leadership and staff across business functions to drive the development and execution of “Go to Market” strategies for new products and partnerships, as well as spearhead other strategic, cross-functional initiatives.
• Planed and lead successful execution of cross-functional projects with project teams, requiring limited day-to-day supervision.
• Partnered with the Product and Engineering to drive successful new product launches, including coordination with client delivery, sales, marketing, account management, finance, and legal.
• Contributed to evaluation and planning of partnerships, and own successful operationalization
• Collaborated with senior leadership to evaluate new opportunities and strategic initiatives
• Driven results and prudent business decisions with project teams and with senior leadership

Confidential, NYC, NY

Project Manager

Responsibilities:

• Structured and perform analyses to measure outcomes, communicate impact, and support strategic decision-making in financial, clinical, and claims analyses.
• Performed research to inform project teams of relevant background content and market trends; synthesize research into applicable insights that drive effective decision-making
• Developed presentations that communicate the goals, content, and progress of strategic initiatives to leaders across the Population Health enterprise, the broader Mount Sinai Health System, and key external stakeholder groups
• Successfully created Traceability Matrix reports, based on the testing results from the different test regions to test the flow of data.
• Execute all tests, record and report test results, communicate issues via an issue log and conducting post-implementation monitoring.
• Work with Business Requirements Analyst to identify and prioritize requirements relating to testing.

Confidential, NYC, NY

Business Analyst/ Project Manager

Responsibilities:

• Assisted the Project Manager in setting realistic project expectations, in evaluating the impact of changes on the organization and plans accordingly, and conducted project related presentations
• Facilitated Change Control Board and Governance Board meetings and acted as a liaison between parties impacted by the change requests
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Involved in comprehensive testing of the system to check it satisfies functional specifications.
• Extensively conducted UAT Testing and Smoke Testing.
• Result oriented Joint Application Development (JAD) Facilitator and meetings coordinator with excellent interpersonal skills.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Strong communication skills when working with developers, project managers, subject-matter experts, stakeholders, system implementers, and application end-users.