SUMMARY:

• Senior technical project/service delivery manager with over 15 years of experience managing large complex concurrent projects consisting of global cross - functional teams of 100+ shared/direct resources in global multi-cloud platforms and on-premise computing market.
• Extensive experience managing and leading the multi-cloud as well as on-premise global platform data center migration projects using Agile/SCRUM/DevOps/JIRA/ServiceNow ITSM framework.
• Demonstrated ability to effectively manage customer expectations, create a step-wise path to good system architecture and risk management of client’s on-premise, private/hybrid/public cloud computing platform 24 hours x 7 days.
• Published statement of work based on the clients' business objectives through the establishment of agreed deliverables, timelines, a task that supports the deliverable based on the RACI matrix, effective project communication plan, buy-in from all stakeholders on shared resources plan, and reliable cost estimate based on projects' milestones.
• Extensive technical project engagement and work experience with the automated Train Command and Control, Automated Train System Event Management Supervision, Passenger interface and integration with audio/visual on-board system content.
• Specialization in the IT infrastructure process implementation that allows an organization to achieve agility and TCO/ROI through the use of continous delivery with CI, DevOps, DevSecOps, Tool Automation, and Agile management/reporting framework.
• Extensive IT cloud infrastructure/application integration development experience with a focus on release management and, enterprise-wide situational awareness concept using automation and event management tools based on SDLC concepts.
• Successful delivery of IT solution integration of On-Premise, IBM z14 zOS, Docker Container Data Center, AWS/GCP/Azura/Oracle/SAP/Docker, and other cloud computing global migration platforms in support of client application modernization requirements.
• Extensive work experience facilitating WBS sessions with cross-functional technical/project teams to clearly describe the deliverable-orientated grouping of project elements, assigning clear responsibilities to project members, and planning budgets for those deliverables. Experience creating detailed WBS with all dependencies based on an earned value management (EVM) framework for ease of tracking the schedule performance index (SPI), cost performance index (CPI) and critical ratio (CR) measurement.
• Outstanding communication skills, both written and in presentation.
• Engaged in a contract as a Sr. Software Development/Technical Project Manager responsible for delivery of IT solution integration of On-Premise including IBM z14 zOS platforms, Container Data Center, and AWS/GCP/Azura/Oracle/SAP cloud provider computing platforms in support of client application modernization requirements.
• Use of EVM framework to measure the schedule performance index, cost performance index, and critical ratio to ensure on-time/within-budget completion of each project. Updates the integrated master schedule that consists of all sub-projects and dependencies linked across each project task. Generate the Agile PMO reports based on EVM and Integrated Master Schedule for official overall project status.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Project Manager/Portfolio Infrastructure Engineer

Responsibilities:

• Portfolio Technical PM /Infrastructure Service Delivery of “As-Is to To-Be State” for the Confidential Corporate Functions, Info Security and Enterprise Big Data Division.
• Successful Technical Project Management/Hosting Solution Engineering of Confidential Enterprise Big Data/ETL/Hadoop cluster nodes application systems support in AWS cloud and on-premise platforms.
• Use of AWS Cloud Migration tools such as the ServiceNow Orchestration for the automation of VM formation and optimization of system performance.
• VMware, AWS Cloud, and physical server solution deployed to address various business application platform performance pain points.
• Lead Redhat OpenShift and Docker Container platform Proof of Concept deployment project to its successful conclusion.
• A primary role of establishing the solution specification as the initial demand in-take through the use of ServiceNow features to deliver an efficient and scalable platform build based on client business needs. The solution specification process entails the sizing of current application platform resources in relation to present/future performance and capacity business data analysis.
• Responsible for all technology requirement-related communication to the head of Confidential Enterprise Data, Corporate Functions, and Finance Division leaders. Receive and assimilate all division priority projects to each technology unit and report on the status of each unit’s progress or challenges.
• Generate infrastructure and system cost estimate using the ServiceNow financial feature for all business units to ensure that their divisional fiscal responsibility meets the corporate policy.
• Design and deploy proof of concept architecture with a financial analysis that is digestible to various audiences with a varying degree of technical understanding. Publish the technology promotional materials that will identify cost, risk, and benefit to each stakeholder’s business unit.
• Implementation of ServiceNow Solution offering via the service catalog includes but is not limited to: platforms that support Linux, Windows, RHEL, Middleware, VMWare, Database, AWS, and GTM/LTM/FW load balanced solutions.
• Use of EVM framework to measure the schedule performance index, cost performance index, and critical ratio to ensure on-time/within budget completion of each project. Update the Integrated Master Schedule that consists of all sub-projects and dependencies linked across each project task. Generates PMO reports based on EVM and the integrated master schedule for official overall project status.

Confidential

Sr. Consultant -Technical Program / Service Delivery Manager

Responsibilities:

• Technical Project/Program management of complex Global Cloud and On-Premise Computing solution deployment across the entire IT infrastructure. Global implementation/data center migration of new business multi-cloud application systems based on Cost and ROI. 
• Use of ServiceNow Orchestration for the automation of the AWS/Azure cloud formation and optimization.
• Use of EVM framework to measure the schedule performance index cost performance index and critical ratio to ensure on-time / within-budget completion of each project. Update the integrated master schedule that consists of all sub-projects and dependencies linked across each project task. Generate the PMO reports based on EVM and integrated master schedule for official overall project status.

Confidential, Arlington, VA

Sr. Consultant -Technical Program Manager

Responsibilities:

• Participated in the significant deployment of ServiceNow and Salesforce products in the VA environment. Used ServiceNow and Salesforce features to manage the implementation of a new EMC storage array including Confidential -VNX unified storage to increase capacity and performance of the various platforms. These initiatives required coordination with Verizon/Terramark/AWS cloud solution hosting vendors. Oversight of significant migration of legacy security products to IBM/AWS Security Identity, Access Manager, and Tivoli Authorization Policy Server technologies.
• Perform audit and process improvement of the customers’ disaster recovery capability. Conduct all projects and development processes through the use of JIRA/SCRUM/Agile/Release, and product rollout using agile sprint management tools, such as Primavera. Publication of VA OIT AWS Cloud Computing Platform Configuration Management, Agile/SDLC and Project Management continuous process improvement procedures.
• Implementation of Coupa Cloud Procurement and Expense Management SuiteApp, Salesforce and SAP integration/automation project completed within budget and target release date.
• Maintain Section 508 Compliance testing, monitoring, and remediation for new mobile web applications.
• VA web CMS management utilizing various industry standard tools
• Use of EVM framework to measure the schedule performance index, cost performance index and critical ratio to ensure on-time/ within budget completion of each project.
• Update the integrated master schedule that consists of all sub-projects and dependencies linked across each project task.
• Generate the PMO reports based on EVM and integrated master schedule for official overall project status.

Confidential, Arlington, VA

Sr. Software Manager / Sr. Service Delivery Manager

Responsibilities:

• Technical Project Manager in support of Confidential mobile cloud application development.
• Implementation of projects with an emphasis on the Agile/Scrum/ITIL/CMMI/DevOps/JIRA framework. Java, ColdFusion, and Drupal programming tools were used to build the Confidential CMS mobile application platform for this contract engagement.
• Mobile application development, testing, release, and deployment through the use of (Primavera) completed within the target release date.
• Implementation of Coupa Cloud Procurement and Expense Management SuiteApp built for NetSuite integrated solution helped business improve spend visibility, gain more control over client financial processes, improve purchasing decisions, and realize savings that directly impact the bottom line.
• FISMA/FIP/NIST SP compliancy exercise completed on time and within budget.
• Maintain Section 508 Compliance testing, monitoring, and remediation for new mobile web applications.
• Use of EVM framework to measure the schedule performance index, cost performance index, and critical ratio to ensure on-time / within-budget completion of each project. Update the integrated master schedule that consists of all sub-projects and dependencies linked across each project task.
• Generate the PMO reports based on EVM and integrated master schedule for official overall project status.
• Attained ATO for the new Confidential mobile AWS cloud migration platform.

Confidential

Sr. Consultant - Technical Program / Service Delivery Manager

Responsibilities:

• Engaged in a contract as a Sr. Software Development/Technical Project Manager responsible for delivery of IT solution integration of On-Premise, including IBM zOS Z series mainframes and AWS cloud migration platforms, through the use of ITSM framework and the implementation of ServiceNow Orchestration for automation of the AWS/Azure cloud formation and optimization.
• Report to the multi-national head office, C-Level, for assignment of high priority program management projects.
• Global IT Technical Project Manager assigned to the Global IT Solution service delivery and support initiatives.
• Tasked with multiple projects within the domestic United States and international business operations units to perform a full IT capability security assessment and establish a new service assurance framework through collaboration with cross-divisional decision-makers.
• Responsible for the establishment of AWS/SalesForce/ServiceNow Cloud data center migration plan and implementation.
• Generate root cause analysis report for stakeholders' review and institute the corrective action once the feedback from all stakeholders was completed.
• Use of EVM framework to measure the schedule performance index, cost performance index, and critical ratio to ensure on-time/within budget completion of each project.
• Update the Integrated Master Schedule that consists of all sub-projects and dependencies linked across each project task.
• Generate the PMO reports based on EVM and Integrated Master Schedule for official overall project status.

Confidential

Sr. Consultant - Technical Project/Service Delivery Manager

Responsibilities:

• Global IT Technical Project Manager assigned to the Global IT Solution service delivery and support initiatives.
• Tasked with multiple projects within the domestic United States and international business operations units to perform the full IT capability security assessment and establish a new ITSM service assurance framework through collaboration with cross-divisional decision makers.
• Responsible for gathering the forensic data such as sys logs, data traces/dumps, and other relevant data from the problematic system. In charge of generating Root Cause Analysis Report for stakeholders' review and institute corrective action once feedback was received from all stakeholders.
• Use of EVM framework to measure the schedule performance index, cost-performance index, and critical ratio to ensure on-time, within-budget completion of each project. Update the Integrated Master Schedule that consists of all sub-projects and dependencies linked across each project task.
• Generate PMO reports based on EVM and Integrated Master Schedule for official overall project status.

Confidential, Ft. Meade, MD

Principle ITIL/ITSM Consultant/Sr. Process Architect Technical Lead/Tech Program Manager

Responsibilities:

• Manage contract value of $24 million.
• Technical network coordination with US Army Netcom to request IP addresses, modification to firewall rules, Edge-DMZ configuration, STIG compliance, and SSL and SSO configuration.
• These network compliances and configurations were critical for project completion in respect to LAN, WAN, MAN, Tivoli Enterprise Portal, On-Premise, including IBM zOS Z series mainframes, and various Cloud provider solution IAAS computing platforms and IP management.
• Streamlined the software/hardware acquisition workflow processes with asset management, configuration management, and release management (Primavera). Insert excellent cost control and schedule performance measurement using EVM. Maintain resource allocation control and project schedule management using the MS Project Server tool.
• I have implemented detailed resource allocation plans at each project task level to measure the actual vs. forecasted revenue, budget baseline vs. real burn rate, and overall health of the project. All project documentation, artifacts, system logs, security audit logs, etc. upload to the MS Project server for client review.
• Use of EVM framework to measure the schedule performance index, cost performance index, and critical ratio to ensure on-time/ within budget completion of each project.
• Updated the Integrated Master Schedule, which consisted of all sub-projects and dependencies linked across each project task.
• Generated the PMO reports based on EVM and the Integrated Master Schedule for official overall project status.

Confidential

IT Technical Deputy Program and Service Delivery Manager

Responsibilities:

• Provided on-site enterprise-wide data center operational management support (24/7) and served as a program management office member of the Confidential IT Infrastructure initiatives to ensure completion of all IT infrastructure projects on time and budget.
• Lead PM tasked with the establishment of Enterprise Command Center, deployment of ServiceNow and implementation of ITSM Workforce Optimization framework.
• Lead PM tasked with the significant upgrade of Confidential IT infrastructure upgrade efforts to ensure a totally transparent transition user experience.
• Extensive technical project management of ETL (IBM-AWS cloud data center migration/Infosphere/DataStage, etc.) backend data integration utilizing the SDLC/Agile methodology for the development-to-production of banking system solutions.
• Successfully implemented the Coupa procurement and expense management system with SAP ERP systems.
• Extensive work with network engineering to route encrypted communication between z11 (zOS mainframe) through the use of OSA adapter to the Confidential /Federal Reserve Bank/Board of Directors.
• Led PM with successful delivery and implementation of “Enterprise Global Automated Monitoring and Control Initiative” using COTS products such as the IBM Tivoli Net Cool/Omnibus, Tivoli Identity Manager Express, NetIQ, Ciscoworks, HP Operations Orchestration, and NetBackup Operations Manager to monitor the entire IT Infrastructure environment. I managed to automate the user lifecycle using IBM Security Identity and Access Manager.
• Use of EVM framework to measure the schedule performance index, cost performance index, and critical ratio to ensure on-time/within budget completion of each project. Update the Integrated Master Schedule that consists of all sub-projects and dependencies linked across each project task.
• Generate the PMO reports based on EVM and Integrated Master Schedule for official overall project status.
• Confidential Data Center platform - attained Reauthorization ATO for upgraded platforms

Confidential

Technical Program Manager/Systems Integration Engineer

Responsibilities:

• Used the EVM framework to measure the schedule performance index, cost performance index and critical ratio to ensure on-time/within budget completion of each project.
• Updated the Integrated Master Schedule, which consisted of all sub-projects and dependencies linked across each project task.
• Generated the PMO reports based on EVM and the Integrated Master Schedule for official overall project status.

Confidential

IT Technical Program and Service Delivery Manager

Responsibilities:

• Attained Reauthorization ATO for upgraded platforms

Confidential

Sr. Technical Account Manager

Responsibilities:

• Recipient of CFO Letter of Commendation for winning the largest managed hosting contract in corporate history