Summary of qualifications

• Dynamic leader & team member that thrives within evolving, diverse environments. Currently exceeding objectives by 130%.
• More than 10 years of successful experience
• Building relationships and teams, Customer Service (internal and external)
• Managing complex projects to successful on time and under budget completions
• Designing, building, testing and deploying the best solutions applicable
• Managing risks, effectively managing, people, resources, budget, scope & timeline
• Gathering business requirements and translating them into product design, functional specifications and feature sets
• Superior management, Servant Leadership, Spend Management and facilitation skills
• Listening, communicating, collaborating, negotiating, maximizing individual productivity and creating cohesive team environments
• Global Vision, voice of the customer (internal and external)
• Strong written and verbal communication skills
• C - level interactions; working with & selling concepts & solutions
• A history of understanding business needs, processes & identifying the best solutions with strengths in
• Program/Project/ERP Management/ Implementation
• SDLC, AGILE, Scrum, Waterfall, Lean Six Sigma, DMAIC
• Business Intelligence, Business processes, Business analysis
• Information Technology
• Infrastructure
• MS Project, Excel, Power Point, Visio, Word, Outlook and SharePoint
• SQL Server, Oracle, Teradata and Microsoft Access
• Microsoft, UNIX, LINUX, Mac OS
• Clouds, virtualization
• ERP -JDE, PeopleSoft, SAP, SaaS, SalesForce, Application Development
• VBA, HTML, C++, C#, ASP.Net, CSS, and Java
• Ecommerce, Web, Social Media
• Customer Service, Sales and Marketing

I have successfully led programs/projects, ERP/implementations, marketed/sold solutions, outsourced, recruited, hired, trained & managed staff, including Management & C level staff, forIT, Sales, Marketing, Financial & Customer Service departments ($10,000 - $145,000,000). I have worked with financial institutions (First Union and medium sized accounting firms), governmental organizations, educational organizations, manufacturing facilities (medical devices, fiber optics, musical instruments, automotive, furniture, textile), health professionals (clinics, hospitals), retail/wholesale (shoes, clothing & CPG), music/marketing production, information technology hardware & software companies.

EXPERIENCE

2009 - Present - ID10T contract to Confidential - Project Manager - Consistently beat deadlines and currently exceeding objectives (sales/ value/volume/profit) by130%. Project objective was to build a sales team (department) for Marick Services, a business services organization. Skills and methodologies usedon this project have been based on the client’s needs to move from point A to B and have included - Sales/Marketing, Training - Servant Leadership, SDLC, Agile Scrum methodology. Tools used on this project have included SharePoint, SalesForce, Word, Excel, PowerPoint, Social Media (Linkedin, Facebook, Twitter) and behavioral assessments.

Successfully:

• conducted market studies - formulated/implemented marketing & selling strategies
• applied Agile and Scrum Sprints (prioritize backlogs, plan iterations, meetings, sprints, track developments), to build customer database, implement marketing & selling strategies
• implemented SalesForce and developed SharePoint sites for standard business processes
• recruited, hired, managed & motivated staff - 22 direct reports - increased efficiency & productivity
• trained team members to
• bring value to the customer (internal & external)
• make use of Servant leadership skills to communicate, listen, learn, teach, have vision, collaborate, motivate, reward, offer recognition, serve customers (internal & external)
• maintain knowledge of products, services, market trends, competition & the supply chain
• analyze data, social media & customer feedback

2005 - 2009 - ID10T - Confidential- ERP Manager for successful ($5,000,000 +) implementation. Consistently beat deadlines and completed projects under budget - High tech manufacturing firm - Corning JV - Successful implementation of companywide ERP system that encompasses hardware, software, IT Infrastructure, business intelligence and business processes has resulted in increased (40%+) sales & profits, reduced costs, fewer defects, increased efficiency & productivity. Skills and methodologies usedon this project have been based on the client’s needs to move from point A to B and have included - Servant Leadership, SDLC, Agile, Waterfall, Scrum and Six Sigma methodology. Tools used on this project have included JDE, Word, Excel, PowerPoint, Social Media and behavioral assessments. Direct reports of up to 50 (internal and outsourced) included Project Managers, staff, onsite and offshore. After implementation successfullyexecuted the responsibilities of CIO.

Successfully:

• analyzed/defined requirements/designed/built/tested/developed & deployed solutions/business processes
• made use of full life cycle development (SDLC) of enterprise applications andAgile Scrum Sprints,(prioritize backlogs, plan iterations, meetings, sprints, track developments), to make modifications to JDE to meet requirements
• worked with acquisition of raw materials, supply chain, manufacturing processes (CAD/CAM - CNC - MRP), marketing, financial (SAP - Peoplesoft), management & sales (Salesforce)
• recruited, hired, trained, outsourced, managed & motivated IT, HR, Sales, and C-level staff
• designed & implemented the Information Technology infrastructure - Microsoft, Citrix, Cisco, Apple, NetSuite, SAS, ERP - JDE, PeopleSoft / Oracle, WAN- LAN, computers, servers, routers, firewalls, aggregators, repeaters, wireless communications, backup systems, telephone lines, cable, satellites, antennas, SharePoint, Clouds - virtualization & social media (Twitter, Facebook, LinkedIn)

1981 - 2005: Confidential

Served as Consultant/Project Manager to Confidential - worked with CIO and staff to implement IT infrastructure.

Served as Consultant/Project Manager to Confidential - worked with staff to implement IT infrastructure and business processes. Trained staff.

Served as Consultant/Project Manager to Confidential

Serving customers needs: Program/project manager, marketing, installation, implementation of ERP, Sales, Marketing, POS, Accounting and other systems, infrastructure, assessing needs, defining business processes, administration, purchases, development, team building, recruiting hiring, training, market studies, pre-sales, sales.

Education

Business Administration - minor Computer Science
Microsoft, Novell, JDE, Project Management & various Sales/Marketing studies