SUMMARY:

• Scrum Master experienced in assisting/creating high performing teams by proactively removing impediments, bringing Empowerment, Empathy, sense of Ownership, Trust, and Visibility in the team
• Certified Project Management Professional with 10 yrs. of successful project delivery using experiences in Project/Product Management, Change Mgmt., Business Systems Analysis & Design, and Quality Assurance
• A champion of Engineering and Agile best practices, and a team player who strives for Continuous Improvement

TECHNICAL SKILLS:

Tools & Frameworks: JIRA, Radar, Agile Board, Confluence, Team Foundation Server (TFS), Rally, HP ALM, PPM, Oracle Application Dev Apex, ECM, Drupal, Joomla, Django, HP Exstream 8/9, SQL Server, Word Press, Hadoop, BizTalk, Façade/Web Service Layer/Web Layer

Languages: Python, Java, C, COBOL, PL/SQL, HTML, XML, CSS, JSP, jQuery, JavaScript, JUnit, UNIX

PROFESSIONAL EXPERIENCE:

Scrum Master / Technical Project Manager

Confidential, Sunnyvale, CA

• Facilitate daily scrum meetings and get “accurate, no fluff” updates on the stories to track progress
• Conduct on average 2 - 3 grooming sessions during the week and get stories prioritized and ready for next sprints
• Conduct sprint planning meetings where we make sure stories are well understood and broken into tasks
• Coordinate with other Scrum Masters and PMs handling projects in the same Release Train
• Meet with other PMs and Scrum masters to discuss timelines and obstacles, to share better ways of doing things in the Agile board, Confluence pages, Demo Pages, Radars etc.
• Perform all the tasks such as- make sure all the MRs/PRs are merged in time, builds deployed, stories are QA signed off, bugs filed and addressed, list of demo items, demo page ready with all details for the business to review before the demo day and conduct the demo on the final day
• Set ground rules and updated the grooming session process to have stories ready for next two sprints.
• Reduced the number of stories carried to next sprint, increased velocity by setting rule of max story point = 5.
• Acted as a liaison between the Product Owner and the team by clarifying the stories created by the PO and breaking them into smaller stories so the team can estimate them better
• Shielded the dev team from ad hoc issues and requests by creating a sustaining squad dedicated for such requests
• Conduct offshore calls twice a week and also on as per need to get the status updates, provide stories for them, clear any obstacles or doubts, give technical guidelines to them by engaging technical experts from onsite
• Created a process between the technical leads to review technical debts and to include them in the sprints
• Worked with or Onboarded apps to external teams, such as UX team for UI redesigning, Encryption team, Fraud determination, case creation team etc.

• Work with the larger projects to understand our App’s scope, understand and align the timelines for design, development, testing and go-live so we can conduct our sprints with the stories and deliver them in time
• Influence business decision making for best Vs fast solutions depending on strategy, urgency, and level of effort
• Negotiate scope, timelines, testing efforts etc. wherever necessary for our team to be able to deliver with quality
• Coordinate with multiple upstream and downstream apps, more than 15 other apps, for development, API readiness, testing environment, UAT, Pilot/Pre-Prod testing
• Participate in designs and discussions on all things business and technical - requirement clarifications, Façade layer changes, Web Services, Web Layer, API transformation and consumption, Backend/Frontend UI contracts, Mongo collections, Detailed Wireframe specs reviews and finalizations.
• Orchestrate different app teams and evolved testing strategies depending on the project needs
• Handle all of our App’s P0 and P1 issues, engage the team, fix the issue and deploy with help from multiple teams
• Conduct Information Security reviews for each project and fix all problem areas before moving to UAT
• Interviewed PMs and Scrum Masters for multiple other projects and teams
• Manage team of 20 engineers on day to day basis, their project assignments, needs, impediments etc
• Participated in FY19 planning for new projects, risks, timelines, priorities, LOE, & onsite/offshore resources

Scrum Master/PM

Confidential, Las Vegas, NV

• Conducted daily stand ups, sprint planning, demos, retrospectives and taught/coached the team to follow agile principles and processes in each of these events.
• Created better communication between onsite and offshore team members by removing extraneous reviewers and mediators. Result: the stories and bugs were resolved in few days compared to few weeks.
• Increased accuracy of Sprint Progress & enabled a Sustainable Velocity, thus increasing team’s Predictability. It helped create more accurate projection reports for completion of the project for steering committee
• Coached the Product Owner to write clear and concise user stories with clear acceptance criteria. Helped turn the older BRD documents into user stories prioritized by the importance
• Used my excel knowledge and created Demo page and made it available to business in SharePoint. It created transparency and the confidence of business on the project quadrupled (judged by the ratings provided by business)
• Created Risk and Issues log and followed up to avoid or resolve them before it hinders the team
• Conducted demos so business could see the progress being made and could pose their questions
• Coached the team to be self-sufficient & be able to conduct few of the agile events with my minimal involvement
• Performed Business Analyst and QA duties and did hands on analysis, testing, documentation when team members were out so we could meet crucial deadlines

PM/Scrum Master

Confidential, Portland OR

• Conducted daily stand ups, sprint planning, demos, and retrospectives and helped the team to follow agile process
• Increased efficiency of the team by implementing agile process; 1-week sprints
• Reduced the time required by 50% by mapping the commonalities and thus creating a common workflow
• Championed Engineering Best Practices and coached team on Agile concepts and processes
• Assisted the business in understanding the agile process and engaged them in reviews and final product demos
• Proactively identified risks and identified cross team/program dependencies
• Increased the efficiency of communication between the team and SMEs who were inundated with their daily tasks
• Extrapolated the workflows for each programs needs to allow customizations as required.
• Created System Interface Diagram to show the Interface/Integration with all other internal/external subsystems.

• Worked with business & technical teams and PMOs to create the Business Case for Stage Gate 2 submission.
• Conducted group interviews with business SMEs to understand the current business processes and architecture
• Created high level and detailed process flow diagrams to represent the Current System Process Flows
• Created 300 F and NF requirements for both the CAREAssist and Housing programs
• Composed Requirement Traceability Matrix with features to assist PMOs get all the high level statistics they need

Scrum Master / Sr. BSA

Confidential, Roseville, CA

• Served two scrum teams and assisted them in achieving their goals with consistent velocity in all sprints
• Created high performing team by decentralizing decision making, & encouraging the team to make decisions
• Increased the team velocity while reducing the number of cancelled sprints to Zero.
• Increased the team productivity and happiness by removing them from SLA ticket/bug fix work.
• Provided servant leader support whenever needed and assisted team without using coercion or dictating work.
• Exceeded customer expectation by enabling frequent releases due to 2-week sprints compared to 4-week sprints
• Helped the team achieve program goal by assisting Product Owners and PMs create clearer user stories
• Coordinated release plans with other teams to fulfill the dependencies and assisted the teams that were lagging
• Performed Project Manager role when required by the other parts of the program that are following waterfall
• Acted as point of contact resolve impediments, issues and remove associated delays and distractions.
• Worked as a liaison between technical and business team to create solutions for CC team’s business problems.
• Analyzed test reports, failures, took ownership of issues resolved them independently or with help from the team.
• Worked as Team Lead in legacy to HP Exstream conversion project where thousands of client correspondence documents and data were converted from legacy system to HP Exstream
• Created Project Approach and Cost (PAC), Abbreviated Change Request (ACD), Addendum documents including business problems, high level and detailed requirements in FBR
• Created technical, functional, and test requirements, Acceptance criteria, RTM etc. on multiple projects
• Did Data mapping and worked closely with client to get the exact data mapping required for the data pre-population
• Created detailed test cases and modified/extended existing test cases to cover the changes in functionality
• Created test cases to test improvements on UNIX OP script nightly batch jobs before they are released to prod
• Participated in peer reviews, independent and group code reviews and walkthroughs
• Did Root Cause Analysis of defects and worked with BAs and developers to fix them for System Test/UAT certification
• Performed the initial desktop system and regression testing, followed by batch testing, Soap UI testing, Linux server testing, testing in Dev, Sys and UAT environments for each HP Exstream Upgrade
• Regression tests and pre-production validation in system test and UAT before each HP Exstream upgrade
• Promoted data changes and HP Exstream Pubs to Dev, Sys, UAT, Train & Prod environment daily
• Performed database maintenance and upgrades required for HP Exstream database
• Conducted in person trainings and webinars to train the new users from our team and from all counties
• Set up HP Exstream on terminal servers, did system and performance testing, and was the main point of contact for over 90 users from 18 counties and our project team for two years

Sr. Business Analyst/Systems Integration Lead

Confidential, Bloomington, IL

• Created a master process for RAL application for all Lines of Business and then created sub processes to fit different LOBs, for different claims types, and for different customer types in Tridion.
• Created functional and test requirements, and participated in sessions to ensure test requirements are adequate
• Did data mapping and created mapping sheets and data dictionaries
• Performed gap analysis to upgrade existing claim reporting app to the proposed “Report a Claim” app

• Created User Stories and Use Cases to map functional requirements with other collaborating teams.
• Created rules engine for dynamic claim report interview questionnaire in Health line of business.
• Created Release Plans that involved training hundreds of claims reps, creating training materials, FAQs etc.
• Facilitated sessions and documented the topics that needed training materials for the internal associates.
• Created logical, physical, and integration dependencies, met with the teams to finalize the requirements, the services, input, and outputs and followed up with change requests
• D rove sessions to finalize requirements, inputs, services etc. and closed dependencies to implement solutions
• Created Issues and Risks when projects could not fulfill our requirements, followed up to resolve them, and escalated to the management about possible timeline gaps
• Created working Integration Document to summarize all the dependencies and integration points for the PMOs
• Worked with the wireframes and prototype team to keep them in the loop about all the changes in requirements so they can make timely changes in wireframes and prototypes the following week.

IT Systems Analyst

Confidential, Bloomington, MN

• Facilitated JAD sessions with SMEs, tech teams and stakeholders for design discussions and system specifications
• Created Functional and Non-Functional Requirements by conducting interviews
• Participated in daily huddles, sprint planning, and demos.
• Maintained project backlog and sprint backlogs for 4 week long sprints.
• Worked on the Use Cases, Sequence diagrams and Requirement document for both teams
• Identified and documented the dependencies between the business process workflows
• Performed Smoke Testing on Mobile Pharmacy 1.0 to ensure that the Application adheres to Project Standards
• Worked with Source system SMEs to ensure data is accurately mapped.
• Conducted usability tests and created evaluation matrices for the mobile apps in Mobile Pharmacy 1.0.
• Involved in preparing project plans and identifying and tracking major milestones for each stage

IT Analyst/Support

Confidential

• Assessed software and hardware needs of different colleges and departments in the university
• Created OS images with each department’s software and tested them to make sure everything was as requested
• Responded to emergency requests that are stalling classes, or to issues that the P3 and P2 teams could not resolve
• Supervised over 20 computer classes/areas throughout the university to make sure they were running smoothly
• Installed, took apart, reconfigured PC and Mac computers, did usability testing for each department’s classes
• Conducted usability tests on virtual software provided to students through Published Apps
• Interviewed student workers and conducted trainings for new hires and to learn new softwares.

Webmaster

Confidential

• As a side project - I maintained NetCom’s website using DreamWeaver- updated layout, added articles and news items
• Added features like polling and ticketing so the student group could sell tickets for festivals and events

Webmaster

Confidential, Minneapolis, MN

• Created a full-fledged e-commerce website using Joomla framework for a local business
• Did Data Analyst/Entry work by creating categories and entering/managing products in the system.