CAREER PROFILE:

• Dynamic, versatile, and hands - on IT leader holding roles of increasing responsibility within privately/publicly-held companies and recognized consulting firms.
• Previous positions include Senior Delivery Manager, Senior Manager, Director, Vice President, and Chief Information Officer.
• Demonstrated and balanced abilities in strategy, management, delivery and operations.
• Performance oriented and decisive, with an entrepreneurial style, personal sense of urgency, and track record of helping organizations achieve ambitious goals
• Varied and self-aware leadership style; inspires and supports both individuals and teams, while managing by influence, expertise and authority
• Continually looks for innovative ways to improve solutions to existing business challenges; diagnoses issues, develops approach, and executes and manages plans for improved performance
• Strategic thinking and hands-on delivery with superior organizational and communications skills; presents complex and conceptual issues in a clear and simple manner
• Adaptive to rapidly changing environments.

KEY COMPETENCIES:

Leadership | Business Transformation | Management | Strategic Agility | Organizing and Planning | Scope, Risk and Issue Management | Collaboration | Customer Centricity | Analytical & Problem Solving | Peer Relationships | Project & Program Management | Resource & Budget Management | Functional/Technical Knowledge | Motivating Others | Vendor Relationships | Conflict Management

PROFESSIONAL EXPERIENCE:

Senior Practice Manager

Confidential

Responsibilities:

• Reduced open Service Requests by 85% in less than two months
• Achieved an average utilization rate of 97.5% for billable DevOps resources in less than two months
• Established relationships with two off-shore providers for contract developers
• Managed in a matrixed-environment nine full technical architects and developers, two on-shore developers, and three off-shore developers
• Conducted weekly Service Requests status meetings with clients
• Established guidelines for adherence to Service Level Agreements
• Assigned acknowledged Service Requests and reviewed and approved all development estimates
• Redesigned and streamlined internal operating processes and adopt new guidelines surrounding Service Requests and use of Salesforce.com for Service Requests
• Accountable for improving integrations between Oracle NetSuite OpenAir and Oracle APEX environments
• Managed opportunities for leveraging Oracle Cloud Integration, Oracle and Microsoft Azure databases, and Oracle APEX reporting.

Senior Delivery Manager

Confidential

Responsibilities:

• Developed streamlined, detailed master project plan for the largest provider of commercial kitchen equipment, restaurant supplies, and design services in the United States.
• Worked with project leaders representing seventeen different IT service vendors, implementing various add-on and bolt-on platforms to JD Edwards OneWorld.
• Worked to develop reporting metrics used by the PMO to better manage the project.
• Worked with Change, Communications, and Training team to develop their first project plan for inclusion into the overall master plan.
• Managed a project team of twelve comprised of functional and technical leads, solution architect, and testing/training lead during the implementation of EBS R12.2.6 for one of the oldest and most prestigious custom furniture manufacturers in North America.
• Client migrated from SAP after divestiture onto a single global instance of R12.2.6 in anticipation of new parent company rolling in eleven other operating companies.

Senior Oracle EBS Delivery Manager

Confidential

Responsibilities:

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• Project Manager during the business transformation and implementation of Oracle EBS R12.1.3 for one of their operating companies, which is the worldwide leader in chemical dispensing equipment with locations in the US, UK, China, Brazil, Australia, and Thailand
• Liaised between Division and Operating Company executives and project sponsors, with indirect reporting to operating company CFO
• Direct reports included Project Managers from systems integrator and the UK, and Client site leads in US and UK. Project team totaled approximately 30 professionals
• Successfully delivered project on-time and on-budget while including approximately 15 change orders.

Director, Global Business Delivery

Confidential

Responsibilities:

• Identified opportunities to continuously improve business processes and operational support for Oracle EBS
• Identified and mitigated risks associated with Oracle EBS deployments
• Planned, organized, and managed functional resources to deploy Oracle EBS
• Partnered with the regional and global business process owners
• Ensured solution designs fit with future direction of the business
• Led teams in the development of the “to-be” process leveraging the standard functionality of the Oracle EBS Suite
• Led teams to solution regional and local requirements within the context of the global business model
• Supported phased deployments globally
• Participated in solution governance process and approval of solution changes and enhancements
• Participated in meetings, discussions, strategy sessions where changes, improvements, and enhancements are proposed, evaluated, and approved
• Supported business migration (transformation) from current state to vision
• Supported build (development) and testing of the solution
• Mapped business requirements to application functionality and specifying functional solutions to system gaps
• Conducted analysis of enterprise BI platforms and recommended implementation of Oracle BI Applications
• Implemented the Hackett Oracle Performance Exchange to analyze, compare, report, monitor, and enable management of enterprise performance.

Senior Manager

Confidential

Responsibilities:

• Developed roadmap for structure, role definitions, resource skill-sets and process flows for Oracle Confidential
• Developed resource transition plans from BST to Confidential Oracle Confidential
• Directed the Oracle aspects of solution development from concept to implementation
• Directed and governed Oracle activities of the internal and external solution delivery teams assigned to solution development projects within the annual IT portfolio
• Set standards, strategies and procedures across the development lifecycle in the areas of systems integration, release management and quality assurance testing
• Ensured solutions met and exceed expectations of business requirements and capabilities
• Fostered strong alignment and collaboration between business partner teams, solution design teams and solution development project teams
• Provided strategic consultancy and direction to projects throughout solution development lifecycle
• Built strong relationship with strategic application development and infrastructure support partners
• Collaborated with strategic application development partner and development services in monthly and annual planning of development demand and resources as solution delivery programs are planned for and executed
• Managed, in a matrix environment, a team of information technology professionals to deliver portfolio initiatives
• Managed multiple EBS Solution leads within aligned component of Confidential Domain areas
• Identified and managed resources necessary for all stages (release planning, estimation, build, testing, and delivery) of individual systems development projects, including coordination of efforts with 3rd party service providers, to ensure that technical, financial and quality targets were met.

Senior Oracle Program Delivery Manager

Confidential

Responsibilities:

• Coordinated work of Business Intelligence, Master Data Management, Database Administration, Security and Integration teams with that of all Functional teams
• Developed a working process for managing changes to end-to-end footprint
• Synchronized all technical activities to support delivery of the project plan milestones in each business release
• Anticipated technical gaps and implements appropriate countermeasure to prevent adverse impact to overall program
• Reviewed and approved technical deployment deliverables for all project phases
• Collaborated with ITIL process architect to re-engineer change management, incident and restoration processes
• Collaborated with 3rd party hosting provider to develop an instance plan linked to program milestones; managed contracts/SLAs.

Senior Project Delivery Manager

Confidential

Responsibilities:

• Managed multi-national Accelerator implementation of Oracle EBS R12.1.3 for a global leader in propagation and optimization solutions for the wireless industry
• Managed domestic Accelerator implementation of Oracle EBS R12.1.3 for a world-renowned mixed-mode manufacturer of innovative customer solutions through fiber and polymer technologies.
• Delivered conference room pilot and integration systems test on schedule and under budget, enabling Confidential to receive $100,000 bonus.

Senior Program Delivery Manager

Confidential

Responsibilities:

• Engaged with the world’s second largest food company to manage eight critical enterprise infrastructure and content management projects related to the integration of a $19.6B acquisition
• Implemented Project Management best practices and change/risk management philosophies
• Worked closely and in conjunction with the Program Management Office
• Consulted with PMO leadership on implementing and instilling best practice processes and standard operating procedures.

Director, Strategic Services

Confidential

Responsibilities:

• Managed business process re-engineering and blueprinting efforts for a financial services company with over $75B in assets under management
• Managed 100+ initiatives during post-merger integration efforts as interim CIO for the world’s largest franchised manufacturer-direct-to-member organization. Worked closely with management team of private equity firm owner, and acquired company’s CEO and direct reports
• For a global manufacturer of heavy duty trucks, worked closely with the VP of Business Process Improvement and the Project Management Office to realign and reemphasize key cost-savings Research and Design projects to reap estimated savings of $280M
• For a growing marketing services company, established Project Management Office including all standards, processes and tools, and managed major industry-mandated bar code changes to all operating platforms.

Chief Operating Officer

Confidential

Responsibilities:

• Increased revenue by over 400% and doubled employees while increasing profitability by over 1500 basis points
• Directed business performance management initiative to define, align, utilize and manage organization’s service delivery capabilities and goals
• Created and implemented new operating model for business transformation from functionally-aligned teams to a matrix-managed, client-centric organization
• Cultivated, negotiated and implemented company’s first alliance partnership with MarketSphere Consulting, a national technology consulting firm. Managed relationship with firm’s senior management team
• Developed and negotiated services engagement and contracts for company’s first global initiative with one of the world’s largest life sciences company.

Senior Program Delivery Manager

Confidential

Responsibilities:

• Participated with business sponsors and systems integrators in creation of global business processes knowledgebase
• Developed blueprint for Non-SAP application rationalization and international replacement
• Provided leadership for clear direction, ensuring alignment of infrastructure, development, deployment, customer facing, and operations management teams on project aspects
• Managed total program portfolio of 50+ simultaneously-executed international projects.
• Coordinated efforts with various country General Managers to document international business issues and processes, define and re-engineer processes, implement SAP applications, and integrate various heterogeneous systems.

Corporate Vice President and Chief Information Officer

Confidential

Responsibilities:

• Implemented strategic systems planning worldwide for first time in company’s history. Established scope and direction for global technology function. Interpreted corporate and business unit goals and provided direction in deploying and maintaining platforms
• Developed enterprise-wide policies, standards and procedures for supporting planned objectives for growth. Developed and implemented metrics, processes and procedures to measure, monitor and increase performance
• Consolidated global Information Services’ operations and forged contracts for disaster recovery and business continuity efforts. Renegotiated global services contracts saving $10.7M annually
• Conducted due diligence on company’s technology organization. Analyzed and reviewed technology justifications, Oracle, PeopleSoft, Siebel and Oracle OBIEE platforms, project backlogs, contracts, services, staffing levels and personnel mix
• Determined optimal balance for applications’ and business process support, and garnered approval from CEO and Board of Directors to implement sweeping changes
• Defined and implemented global business processes during implementation of Oracle applications in North America. Reduced project timeframe by 60% and enabled successful implementation of three manufacturing plants in less than eleven months, saving $5.25M
• Oracle applications consisted of modules from R10.7, EBS R11 and EBS R11i.

Vice President, Services and Chief Information Officer

Confidential

Responsibilities:

• Instrumental in growing the business from approximately $55M to $225M+ in three years
• Architected, developed and managed shared services center for all North America business
• Managed and directed all service-related business functions: Program Management; Customer Service; Venue Management; Market Research; Art and Design; Field Sales Support; Information Services; and Customer and Venue Intimacy
• Architected enterprise-wide business solution and implemented operational, financial, and call center platforms based on Oracle ERP, CRM, Call Center and Telephony applications, industry best practices, and standard business processes
• Oracle applications implemented consisted of modules from EBS R11 and EBS R11i.

Senior Manager, Oracle Consulting Practice

Confidential

Responsibilities:

• Interim CIO during a client’s business, IT consolidation and re-engineering efforts
• Secured approximately $5M of new business without having any quota related to performance
• Managed and executed IT due diligence and operational audit engagements for two different furniture retailers. Evaluated and assessed critical aspects of IT organizations, including: governance and risk management; platforms and infrastructure; data center operations; security; disaster recovery, and business continuity planning and readiness; business applications; budgets, organizational design and staffing; and standards, policies and procedures
• Managed process re-engineering and Oracle application implementations for a world-renowned manufacturer of fitness equipment. Standardized business processes and operational platforms implemented in client’s European shared services center in the Netherlands and North American headquarters.