TELECOM PROJECT MANAGER

Result driven project management professional with, 9 yrs experience, project-management certification (PMP), and proven track record in delivering projects on-time, as scheduled and within scope. I am a creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under the pressure of fast-paced, time-sensitive telecom environments.

• 9 years as a Project Manager
• 10 years of experience working on infrastructure projects
• 10 years of experience with LAN / WAN
• 10 years of experience with connectivity
• 8 years of experience with physical / virtual servers
• 4 years of experience with firewalls
• 10 years of experience with telecommunications
• 10 years of experience with networking protocols
• Experience managing budgets of up to $2.5M
• Experience managing 15-20 resources in a matrix environment

PROFESSIONAL EXPERIENCE

Employer: Confidential, Date: Nov 2011 to May 2012
Position Held: Cisco Advanced Services - Project Manager

• Led weekly meetings collaborating with cross functional resources to develop project plans using Microsoft project.
• Own and manage budget per project. Report on weekly and monthly P L including forecasting revenue based on current pipeline.
• Project managed Cisco ASR9000 implementations nationally for client MetroPCS.
• During ASR9000 Implementation project I managed 4 Cisco resources, 2 consultants, field engineering resources and vendors.
• Project budget 1.5million
• Scope: ASR9000 implementation. Coordinate survey, analyze survey, present recommendations, kick-off meeting, finalize design based on recommendations phase, coordinate implementation, coordinate acceptance testing
• Led knowledge transfer meetings providing clients with direction to support own network per contract.

Employer: Confidential, Date: Jan 2009' to Nov 2011
Position Held: Lead Technical Project Manager

• Manage internal resources and 3rd party vendors:
• Coordinate Site Survey's between AT T local MTSO / Switch tech, Vendors, Engineers management
• Develop project plan including timeline, setting expectations, assigning tasks and receiving buy-in from all resources
• Procure hardware to various MTSO and Central Offices across the country as needed
• Provide project management services for all LAN/WAN projects
• Manage bid reviews received from vendors and PO issued to vendors
• Manage / Decommission end of life PDSN/HA nodes in MTSO across North America Central Region
• Engaged in full build for 6 At t MTSO (Data-Center) across North America
• Cost 500k. Time 6 Month each build, Kickoff to Close. Scope of Work including: 14 Bay installation, 2 Juniper M320s, 2 Cisco 7609s, 2 Cisco 6506s, 2 Cisco 3845 , All associated cards including HWIC, PICs, SFPs, Blades, XENPAKs, and cabling.
• Project Manage At t network upgrades in preparation for 4G = LTE Augment
• Report all project status to stakeholders and executive management as scheduled
• Workload included management of over 40 LTE work orders / projects MTSO builds simultaneously.

Employer: Confidential, Date: Jan 08' to Jan 09'
Position Held: Lead Project Manager (Contractor)

• Engaged and/or Lead PM for large clients delivering Telecom products and services to clients such as: Morgan Stanley, Canadian Embassy, SGS, Henkel Corp, Siemens, AXA, CHANEL, FlowServe
• Project Managed the implementation of 49 site Global IPT (Cisco Unified Communications) solution for SGS project under budget ahead of schedule
• Manage 18 Team Members including Solutions Consultants, Engineers, Jr PM, account associates, Field Services and 2 vendors
• Project Budget 2.5mil euro
• 24month project
• Delivered on schedule, under budget
• Infrastructure implemented included Cisco AS5400 Gateways, Cisco 2800 and 3800 and corresponding Cisco unified communications desk and wireless phones.
• Project Manage the implementation of 24 IPT (Cisco Unified Communications) solution for Chanel boutiques
• Manage 11 Team Members Solutions Consultants, Engineers, account associates, Field Services and 1 vendors
• Project Budget 1.1mil euro
• 8 month project
• Devices implemented at each boutique include cisco phones, wireless AP's, servers, switches, and routers. Infrastructure implemented included Cisco AS5400 Gateways, Cisco 2800 and 3800 and corresponding Cisco unified communications desk and wireless phones.
• Project Managed the implementation of 22 site VPN solution for Canadian Embassy
• Manage 6 Team Members including Account Manager, Solutions Consultants, Engineers, Jr PM, account associates, Field Services and 2 vendors
• Project Budget 290k
• 8month project
• Delivered on schedule, under budget
• Project Managed the implementation of 26 site VOIP solution for Henkel Corp in South America
• Manage 10 Team Members Solutions Consultants, Engineers, Jr PM, account associates, Field Services and 1
• Project Budget 500k
• 12month project
• Project Managed the implementation of 5 cross-connect orders in NAM per month life-cycle project Morgan Stanley
• Manage 9 Team Members including Solutions Consultants, Engineers, Field Services
• Project Management Revenue $24,000 (monthly)
• Duration - orders are on a month to month basis. Part of life-cycle
• Responsible for successful planning, execution, monitoring, control and closure of a project
• Coordinate all actions project deliverables to meet the expectation of stakeholders
• Lead the planning, execution, and closing of projects with the major focus on providing quality solutions for the stated business objectives of the projects on time and within the budget.
• Develop Project Charter, Scope Statements, WBS, Project Budget, Communication Plan, Project Schedule
• Procurement Management; Cisco, 3rd party field engineers internal engineers in North America internationally
• Review, Confirm Order equipment including T-1's, routers, IP-Phones, switches
• Resource Management; Technical staff, admin staff and all additional resources allocated to projects
• Accountable for successful completion (time/cost/quality) of project objectives as required by the business while complying with company processes and policies.
• Responsible for overall project budget, P L, Planned Value (PV) Actual Cost (AC)
• Managing, forecasting, tracking, and reporting project progress, issues, budget.
• Acting consultant able to analyze make recommendations on Project Planning
• Understanding of full life cycle technical project management and business analysis
• Follow PMBOK methodology to reduce risk, minimize cost/waste and maximize overall productivity
• Chairman for internal external kickoff meetings, reporting/milestone meetings, project closure meetings, executive level meetings
• Request manage circuit ordering, delivery acceptance testing
• Develop and maintain all communication channels for the project from sponsor to team to senior management.
• Chairman responsible for driving executive technical project meetings
• Used Microsoft Project to Plan Control Project
• Responsible for tracking MAC, Change Orders PO through proprietary software as well as through vendors such as Cisco, Nortel
• Accountable for virtual team deliverables
• Responsible for updating project database with project documentation including Visio diagrams, project schedule, spreadsheets Microsoft Project Plans
• Responsible for accurate up to date Executive Management reports as well as detail reports to virtual teams

PROFESSIONAL EXPERIENCE Date:

Oct-07 to Jan-08

Employer: Confidential
Position NOC Engineer Support - Mobility (contract only)

• Tier 1 tech supporting UMTS/GSM Network including RNC, MSC, SGSN, T-1 turn up acceptance and transport
• Troubleshoot logging into live network elements using proprietary tier 1 support applications
• Trouble ticket management and issue resolution
• Support new base stations and frequency allocations
• LAN/WAN support as required.

Employer: Confidential, Date: June-05 to July-07
Position Held: Service Activations Engineer

• Knowledge of IP routing protocols and TCP/IP concepts
• Plan and Design new voice architectures and present project plans for discussion
• Develop requirements for external vendors for new products and enhancements
• Provide expert technical advice in support of new product development
• Develop test plans to fully qualify new products
• Oversee to completion projects that are focused on improving the customer experience providing new features in the area of voice
• Provide top tier support for the Cbeyond voice network
• Plan and execute test plans for software upgrades
• Circuit Delivery Management including order, testing circuit stability, circuit acceptance
• Perform software upgrades on all voice platforms
• Experience in designing large scale VoIP networks
• 3+ years experience installing, configuring and supporting one or more SoftSwitch type ( BTS10200, BroadSoft, Sonus, etc)
• 3+ years experience configuring and installing Media Gateways and/or Session Border Controllers
• Ability to manage multiple projects simultaneously
• Ability to work flexible hours
• Knowledge of IP routing protocols and TCP/IP concepts
• Experience with Cisco IOS
• Coordinate activities leading to database deployments

Employer: Confidential, Date: July 03' to July 05'
Position Held: Jr. Technical Project Manager

• Global Project Manager Role for customers Canadian Embassy Henkel Corp delivering LAN/WAN products and services
• 24/7 Technical / Admin support. I was the "go to guy" for both accounts on calls
• Lead Project Manager for South American (20 sites in 16 countries) network upgrade from Frame-Relay to MPLS
• Proposed and managed new process, new SLA\'s, new terms, customer changes
• Manage Internal External customer relationship
• Managed all changes to customers network both technical and operational
• Assisted in RFP for new services for Henkel
• Assisted in RFP for new contract with Canadian Embassy in Ottawa, Canada
• Develop and provide to upper management reports and key documents to showing current project status and future expectations, path analysis and over-all goals
• Language support in English, Spanish Portuguese
• Active participant in customer meetings with Orange Executive management
• Chairman responsible for driving executive technical project meetings
• Responsible for managing triple constraints. Scope, Time, Cost
• Monitor Control Risks using PMI Methodology
• Implemented VOIP project ahead of schedule, saving the company 260k in development and implementation costs. This success alone paved the way for 3 new contracts with total gross revenue of over 1mil.
• Identified, managed mitigated risks in Mexico implementations that avoided delays saving in excess of 20k per location. 4 locations total.
• Responsible for providing workaround solutions for lack of field engineers and/or contractors resulting in faster deployments customer shared ownership

Employer: Confidential, Date: June 02' to July 03'
Position Held: Technical Support Engineer / Help Desk Analyst

• Extensive hands-on experience with troubleshooting layer 3 routing protocols such as BGP (including MP-BGP, Multihop-eBGP, Confederations, route-reflectors, regular expressions, route-maps, etc), OSPF, static and RIPv2 routing
• Extensive hands-on troubleshooting Cisco IOS
• Troubleshooting experience in, GDL, MPLS, Frame-Relay, Cisco Routers, Cisco Switches, TCP/IP, EIGRP, IP-VPN, ISDN
• Hands-on experience with lab test gear/applications
• Understanding and hands-on experience with VoIP and VoIP networks with an understanding of the effects of latency, jitter, packet loss, etc
• Familiarity with the public IP allocation process
• T-1 testing, hard soft loopback Testing, site to site testing, DCE to DTE, BER tests
• Language support in English, Spanish Portuguese
• Managed trouble tickets and new installation projects including local Telco, sub-contractors, local and remote support, all within MTTR SLA agreements
• An understanding of IP Quality of Service technologies and implementation including Priority and Class-Based Weighted Fair Queuing
• Layer 2 switch design experience including VLANs, 802.1q tagging, EtherChannel
• Excellent verbal and written communication skills with experience writing complex technical documentation. This includes extensive knowledge of applications such as Visio, Word, Excel, PowerPoint, Adobe Acrobat Distiller, etc.

EDUCATION TRAINING

• Bachelor, BS, Computer Information Management
• PMP®
• ITIL®v3
• CHDP (Certified Help Desk Professional)
• NET+, A+
• Synergy PM Methodology Boot Camp (June 2008)
• PM-Partners PM Methodology Boot Camp (Oct 2008)

Multi-Lingual, English, Spanish, Portuguese

Reference Recommendation Letters: Available Upon Request