Infrastructure Project Manager Resume San Jose, California - Hire IT People

SUMMARY:

I am a diverse Project with a wide breadth of skill and experience, and with a bent toward creating stellar customer experiences.
An adept speaker with ability to communicate technology solutions and their benefits to a variety of audiences.
A problem - solver, deft writer and motivating leader with strong customer facing and organizational skill.
Local B2B consulting and managed services organization
Customer facing, end-to-end large-scale infrastructure project management
Successful project management in Infrastructure, security, IIoT, industrial controls, enterprise solutions
Global enterprise project management
Enterprise solution implementations and change governance for global support environment
Telephony deployments
Developed and delivered all end user curriculums
Liaison for HISS In Microsoft contracted support programs
Santa Monica Business Intelligence software developer
Implementations of BI360 Business Intelligence solutions
Strategic and leadership role in defining Global Customer Support model and process improvements
Created Partner Support program and Partner Support model
Speaker, MC and host at BI conferences
Long Beach Mathematics software developer
Leadership and strategic direction aimed at product success
Created and led technical support environment
Project and release management
Speaker/presenter/demonstrator

SUMMARY OF PROFESSIONAL COMPETENCIES:

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, California

Infrastructure Project Manager

Responsibilities:

Project management concentrated on IT Infrastructure supporting enterprise solutions, IIoT, process automation, security
Data center IMAC (installs, moves, ads, changes)
Work closely with network architects, system and network engineers to deliver highly secure infrastructure solutions
Plan and manage communications, budget, risk and implementations from inception to stakeholder acceptance
Role in strategic planning initiatives for PMO and management of all-up enterprise resource management

Confidential, Foster City, California

Project Manager

Responsibilities:

Implement enterprise IT Solutions and Telephony solutions enabling enhanced delivery of support services
Engage and manage all stakeholders from inception through delivery
Directly engaged with SCRUM teams to define and manage change governance processes
Develop and execute delivery of all related curriculums
Build and execute project plans and process flows to ensure deliverables meet operational strategy
Provide business configuration in Salesforce event management to meet compliance regulations
Waterfall, LEAN, Agile, ITIL processes eliminating waste and improving team productivity

Confidential, Santa Monica, California

Global Technical Support Project Manager

Responsibilities:

Project Management delivering BI solution deployments for customers
Manage project to create and implement Partner Support program
Manage project to implement website improvements providing enhanced self-help resources for customers and partners
Project management (as PM and as team member) aimed at Technical Support continuous service improvements
Process improvement implementations to streamline customer and partner reporting and communications
Author and implement global support policies and programs resulting in faster time-to-resolution by 30%
Implement KPI’s and other metrics by which individual and team success can be measured with actionable results
Achieved 1st year 90% revenue growth (monetized support environment)

Confidential, Long Beach, California

Technical Support and QA Manager

Responsibilities:

Create and manage a Technical Support environment, sustaining a 97% same-day resolution rate
Improve customer communications by implementing a communications strategy for technical matters
Monitoring and adjustments made to KPI’s to improve success measures of team and individual members
Author process flows optimizing department performance
Provide operational oversight on release of all products and SDK resulting in increased product and version integrity
Prepare all discovery, scope, deliverables, risk, and process documentation for project management