SUMMARY: Experienced Business Analyst and Project Management/Coordinator

• Skills Summary:
• Experience with Microsoft Office Tools (PowerPoint, Word, Excel, Project, Outlook) Concur, & SharePoint
• Project management / Business Analyst; medium and complex systems
• Budgeting:
• Management/Monitoring of Project Tasks Milestones:
• Resource tracking:
• Education:
• Communication and interpersonal skills:
• Administrative support (HR, Management & Staff):
• Clearance:
• Availability:

Skills

• Possess a mature, energetic personality with a ‘let’s roll up our sleeves’ attitude
• Polished and professional demeanor in person
• Excellent administrative and organizational and time management skills
• 10+ years or equivalent work-related experience supporting executives, senior management, staff and facility needs
• Solid financial skills relative to processing expense reports and maintaining financial data on spreadsheets.
• Strong analytical and troubleshooting skills
• Proficient in the use of other software applications, company automated travel tools, and labor and financial applications
• Excellent written and verbal communication skills.
• Excellent presentation skills preferred.
• Understanding of all government project types, Cost Plus, Fixed Price, and Time and Materials
• Property accountability and shipping skills to assist in frequent movement of equipment
• Proficient in the use of general office equipment such as fax machine, photocopier, calculator, and personal computer
• Strong PC skills, including Microsoft Outlook email, Word, Excel, PowerPoint
• Proven ability to:
• Stay focused, efficient, and effective in managing multiple priorities/projects
• Work well in a results oriented environment with firm deadlines
• Multi-task and adjust schedules to meet deadlines; flexible and adapts to change easily
• Maintain the highest level of confidentiality, handle confidential information appropriately
• Work within a team environment, independently, with direction or without direct supervision
  to achieve goals
• Work with software in various stages of software development (SDLC)
• Work with internal and external clients with a high level of professionalism
• Provide solutions to a variety of technical problems.
• Meet critical deadlines and adhere to defined quality standards
• Work effectively with all levels of employees and outside contacts
• Collaborate with internal team, cross-functional team, and external parties in a rapidly growing environment.
• Provide after hour and flexible support a must.
• Collect data for analyses of management, operational, technical, and engineering problems.
• Understand the Integrated Master Schedule (IMS) in relation to Program Commitments
• Arrange and coordinate business travel and travel related needs as well as process expense reports
• Track and update calendar for travel as well as meetings
  
  Work History
  
  Confidential, Orlando, FL March 2012 – present
  Program Management Administrative Administrator
  
  
  Summary: Successfully support/provide program management and program needs to ensure that they are completed by scheduled due dates.
• Duties and Responsibilities include but not limited to:
• Provide administrative support to the Program Management and Engineering management, and programs.
  
  Confidential,Orlando, FL Aug 2011 – December 2011
  Engineering Planning Administrator
  Summary: Successfully monitored engineering assignments to ensure that they are completed by scheduled due dates.
• Duties and Responsibilities include but not limited to:
• Coordinate and monitor project assignments with IPTs, Program and Project Managers.
• Prepare weekly management reports as well as program review meetings
• Work closely with Configuration Management team to rewrite process and procedures of engineering assignments.
• Support ‘pedigree’ process audits
• Provide administrative support to Engineering management and engineering team
  
  Confidential,FL May 2010 – December 2010
  Project Manager / Mortgage Professional - Business Analyst
  Summary: Successfully manage projects to completion on time and budget, including an implementation of a LOS (loan origination system). Mapped business processes, identified system gaps and used PMBOK processes to manage assigned project tasks. Was responsible for planning and managing other PMO projects that are typically of medium level complexity, impact multiple business units and include up to 50 project team members.
• Duties and Responsibilities include but not limited to:
• Met with project executive sponsor to analyzed project needs, including but not limited to project costs, timeline, funding, staffing requirements and goal
• Worked daily with business lines (SMEs) to gather, define project requirements, and translated business requirements into functional requirements and specifications.
• Single point of contact interface between business lines and software vendor to resolve any product issues and/or concerns
• Developed project plans outlining project scope, activities, schedules, deadlines and cost/time estimates. Co-authored, proofed and approved detailed business/functional requirements and customer-facing project proposal/definition related documents.
• Monitored project plan and managed project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved. Assisted with problem resolution or risk mitigation as needed. Identified process gaps or areas for improvement, recommend and post implement solutions.
• Worked with application support staff to validate mapping of the interface files that contained large volumes of data
• Provided administrative support as deemed necessary to the SVP and other department personnel for successful completion of a project. Developed and coordinated productive and effective ways to complete assigned tasks.
• Delivered informational and decision-seeking presentations to technical and business groups.
• Managed project team members to ensure task assignments are completed.
• Wrote UAT test plans. Distributed plans to appropriate tester(s), analyzed results, issued change requests [as needed], assisted with system/UAT testing as needed.
• Collaborated with business line to create and update policies and procedures, due to new software
• Conducted project closure activities to transfer ongoing support activities to IT department team. Acted as liaison between user community and IT staff. Completed a post implementation review to identify areas of improvement
  
  Confidential, April 2009 - September 2009
  Project Coordinator/Scheduler/Planner
  Duties and Responsibilities include but not limited to:
• Coordinate contractor and employee assignment schedules
• Assist and support clients resolving any issues
• Train clients on software usage
• Provide management business reports for analysis
• Assist management with new project and client software deployment
• Support Account Managers and account team with quick response to employee needs and client changes
  
  Confidential, May 2000 - January 2009
  Business Operations Analyst/Facility Manager/Office Administrator
• Duties and Responsibilities include but not limited to:
• Provided administrative support functions necessary to maintain services required for assigned engineering staff, managers, programs with a variety of administrative office functions such as answering telephones, distributing mail, maintaining calendars, documents scanning, data entry, coordinating meetings and reserving conference rooms
• Mentor and supervise administrative staff
• Managed facility operations budget; including but not limited to annual operating budget creation and tracking
• Issued purchase requisitions, tracked purchase orders [POs], conducted invoice validation of tax calculations and cost centers, as well as tracked payment(s) and expense charge backs
• Provided backup CM support
• Maintained office equipment, vendor contacts, facilities, and phone systems. Assist in analyzing electronic and hard copy records for accuracy and completeness to include ensuring data is entered in a consistent format and to ensure data integrity.
• Conducted new hire on boarding orientation(s), coordinated seat assignments, acting liaison for staff’s HR questions
• Created and maintained project fiscal reports for Project Managers, Project Leads, and Senior Management
• Supported employees and projects with preparation and attendance needs to Industry specific conference(s)
• Organizes and promotes special programs and events such as Take Our Daughters and Sons to Work Day and Adoption Assistance. Manages logistics and communication.
• Tracked employee’s time charging and attendance records for compliance; provided spreadsheets with pivot tables of information.
• Developed/revised correspondence as needed
• Managed inventory of DoD and facility equipment and supplies
• Managed facility computer hardware inventory and needs. [Computer refreshes, printers, servers, etc.]
• Effectively used of database(s), financial software systems, as well as Microsoft Office System [Word, Excel, PowerPoint, Access and Outlook, Project and Visio] to prepare statistical and written reports for management or program managers
• Made travel arrangements and processed expense reports
• Provided customer support with attention to detail
• Successfully managed move office from a 19,000 SF facility to a new 32,000+ SF facility, it included total infrastructure build-out (office construction build out, furniture, phones, etc). Facilitated weekly status meetings and communicated the project status to peers, teams, and management; reviewed facility build out cost estimates, negotiated changes to meet project budget, coordinated with all parties involved to meet project milestones and completion date. Coordinated disposition of material/furniture/equipment remaining at old office space.
  
  Confidential, November 1998 - June 2000
  Implementation Coordinator/ Project Manager/Business Analyst
• Managed Loan Origination Software (LOS) implementation projects with clients. This included analysis of the client’s business processes, IT networks, and loan documents.
• Duties and Responsibilities include but not limited to:
• Provided project management support and guidance to ensure completion of required tasks for client integration
• Created a project punch-list to document, track, report the status of all open issues, and resolve all issues identified during implementation, prior to handoff to customer support department
• Facilitated weekly status meeting(s) with client to coordinate and guide them through the software implementation process. Coordinated with client and internal team members during these meetings to keep status updated and to ensure tasks are completed timely. Acted as liaison to client for product issues during implementation of LOS (Loan Origination System)
• Documented all correspondence, including meeting minutes of conference calls
• Performed network analysis (NT & Novell servers, LAN/WAN environments, Windows software, and workstation computers)
• Performed analysis [requirements] of the client’s loan processing procedures
• Assisted client writing procedures and (UAT) test scripts as necessary
• Compiled and analyzed loan documents and reports to ensure that all are compliant and deliverable
• Coordinated User Training of the Easylender LOS product as well as training via on-site and/or teleconference calls, as needed
• Worked at the client site during implementation to validate client’s product accessibility to LOS via workstations/servers, and supported product rolling-out to the client’s branch sites
• Worked onsite during implementation of installation of product interfaces to credit bureaus. Validated successful connectivity and downloaded credit bureau information into LOS product.
• Assisted software development and Q/A teams with regression testing of new product releases
• Used MS Office (Word, Excel, PowerPoint, Access, Outlook, Project and Visio) to plan and monitor project timelines and milestones
  
  Confidential, April 1998 - November 1998
  Production Control Analyst
  Duties and Responsibilities include but not limited to: Work with clients to resolve processing problems, and monitor production job processing on mainframe computers to ensure that production processing completed on mainframe computer systems in an accurate and timely manner to meet level of service agreements.
  
  Confidential, September 1995 - April 1998
  Production/Scheduling Technician
  Duties and Responsibilities include but not limited to: Employee diversity trainer, work with clients to resolve processing problems and maintain an automated scheduler database to ensure the production job flows are scheduled accurately in a mainframe environment.
  
  Confidential, May 1990 - September 1995
  Multiple job titles:
• Development Department Administrative Assistant and Special Event Coordinator
• Executive Administrative Assistant to Executive Director of the Hospice Foundation Board, VP of Development and Communications, and Senior Development Officers
• Bereavement Administrative Assistant
• Volunteer Speaker Bureau Coordinator
• Duties and Responsibilities include but not limited to:
• Served as liaison to Board members, Committee members, executive management team and other constituencies.
• Coordinated the recording, maintenance and distribution of minutes of all Board and Committee meetings.
• Managed/reviewed correspondence to the Director & VP, and where appropriate, summarized, prepared response and/or redirected to the appropriate person. Composed correspondence, sometimes regarding sensitive issues that required confidentiality
• Assisted Director & VP with preparation for upcoming meetings
• Worked with the executive team coordinating community outreach programs
• Responded to requests for materials regarding the Hospice program(s) and services
• Follows-up on contacts made by the Director & VP and supports the cultivation of ongoing relationships.
• Participated in public information programs to corporations, civic organizations, radio shows and national and local television shows.
• Process, coordinated grant preparation for funds.
• Coordinated fund raising and other special events that raised over $3 million annually.
• Used Blackbaud (Raiser’s Edge) to maintain correspondence of confidential client donation records
• Wrote/edited monthly bereavement newsletter to Bereavement clients
• Scheduled grief support group meetings, social group activities and trips
• Provided administrative support to five grief counselors with correspondence and other tasks as needed.
  
  Education
  Bachelors Science in Business Management
  
  Software Programs & Systems
  Microsoft Office Tools (Word, Excel, PowerPoint, Access, Outlook, Project and Visio), internet & other research tools, word-processing & databases, PHH Mortgage LOS [web based Loan Origination System], Easylender LOS [Mortgage & Consumer/Commercial Loan Origination software], Concur, SnagIt, SharePoint, Instant Messaging & Texting, Lotus Notes, ADP Time Entry System, Oracle OTL (labor entry and tracking) and Abriba (procurement) applications, Acrobat, Photoshop, and the Internet experience; Crystal Reports, Blackbaud (Raiser’s Edge), Novell & NT server LAN/WAN environments, Laser printers, IPhones, Androids, and/or Droids, iPads and other mobile devices