Keyword Competencies

Director , Department Manager , Program Manager , Project Manager , Project Management , Product Manager , Systems Engineer , Supervision , Operations , Infrastructure , Plan , Delegate , Training , Application Development , Construction , Customer Service , Design , Education , Engineering , Government , Information Technology , Retail , Sales , Telecommunications , Point-of Sales , Call Center , Internet , Risk Management , Sarbanes Oxley , Teamwork , Multitasking , Detail-Orientated , Self-Motivated , Energetic , Flexible , World Travel , BBA , MS

Technology
Mainframe , PC , AS,400 , Cyber , VAX , Windows XP,7 , Mac 10 , Linux , UNIX , Solaris , SQL Server , Oracle , SAP , DB2 , DL,I , FORTRAN , VB , C,C++ , JAVA , PASCAL , HTML , XML , .Net , PeopleSoft , Clarity , EDI , PMI , ITIL

Qualified by over 15 years of progressive and increasingly responsible positions in management, project management, systems operations, change and risk management, planning, manufacturing, and software development with Fortune 500 firms. Years of practical experience in the Information Technology field enhanced by hundreds of hours of completed training. Managed, designed, and maintained over 120 software, hardware, and network infrastructure projects. Trained hundreds of individuals, and recognized as a subject matter expert (SME) on specialized subjects including management, project management, software development life cycle (SDLC), information system infrastructure,and quality assurance. Developed contingency plans and disaster recovery, and risk management procedures. Directly managed 5 organizational groups consisting of over 40 personnel. Groups included development, operations, communications, training, scheduling, and maintenance. Led 50+ large and complex development projects to successful completion using PMI and IPS methodologies. A solid leader, as well as a balanced manager, with a great eye for detail.

Professional Experience

September 2011 to Present
Confidential, Richardson, Texas

TPPAcquisitions, Inc., formally The Picture People, photographs families and individuals in portrait studios positioned in 100+ shopping malls and Bye Bye Baby stores throughout the United States
Direct the daily activities of a technology team comprising infrastructure, applications development, and a help desk
Actively develop new applications impacting point-of-sale design, marketing reporting, and operations support
Drive the company IT design and development activities for all studio locations
Member of the corporate leadership team that makes decisions that drive the corporate direction and development

February 2009 to February 2011
Confidential, Dallas, Texas

The Art Institute of Dallas is part of Education Management Corporation, a system of for-profit colleges (40+) focused on helping students develop marketable skills within creative industries that empower students to launch successful careers
Directed the daily activities of 20+ technology department employees within three independent sections (Technical Support
Audio,Video cage,supplies, and a major print lab)
Reported directly to the Vice-Chancellor of the College of Creative Arts & Design of South University, and was the technology member of the executive council
Accountable for the hardware and software purchase, deployment, and support for 650+ student,faculty,staff PC and Mac computer systems, and over 50 printers,plotters with a combined annual technology budget over $3.8 million
Planned, scheduled and deployed 4 student computer lab upgrades which included the removal and replenishment of 130+ computer systems, imaging of all systems, and rewiring of the network cabling all within a 3 week timeframe
Supervised the migration of 500+ classroom systems from Windows XP to Windows 7
Created new procedure for student ID cards that automated student information preparation and reduced student wait time for ID photographs by 305%
Provided Claymation software and technical advice to The Art Institute of Dallas creations shown on the TV program Extreme Makeover: Home Edition (ABC)
Windows 7, Windows NT, Mac OS 10, Altiris, MS SharePoint, WebEx, Adobe Creative Suite 3&4, Autodesk

September 2008 to February 2009
Development Manager Arlington, Texas
Confidential,
The Pinnacle Corporation was the leader in the automation technology industry focusing on the rapidly evolving convenience store and petroleum industries
Technology manager for two groups, development & QA, consisting of 12 subject matter experts
Directed the initiation of fundamental QA procedures and guidelines
Managed technical support activities within the IT department
Planned and equipped 2 new lab creations including new test servers and test equipment installation
Coordinated movement to virtual instances for all development and testing
Responsible for hiring, performance reviews, and quarterly salary approvals for a staff of 12
Windows XP, SQL, Oracle, Delphi, Java, Mantis, CRM

December 2001 to September 2008
Senior Program , Project Manager Irving, Texas
Consulted with the following Dallas clients, projects, and applications:
Windows Vista,XP, PAS, MDI, SQL, Clarity, PeopleSoft, Remedy, POS, Premier, P2K, VB, .Net
Confidential, (2008)
Managed conceptual design phase of a product distribution upgrade with an annual cost of $36 million affecting over 6000 stores
Established communication protocol with Japanese partners via Live Meetings and ISP teleconferencing
Built initial project work plan for order distribution system enhancement
Attended PMI certificated education sessions on project management principles including work breakdown structure and project stage gates
Confidential, (2007 – 2008)
Successfully completed 6 Field Operations Systems projects in 3 months
Designed new home buyer and seller surveys and web user interfaces used countrywide
Enhanced Remedy change request procedures reducing processing time by 28%
Submitted the first company project using the Project Management Office Tollgate process
Initiated executive dashboard project with annual savings potential of $500 million
Confidential, (2005 – 2006 and 2007)
Project objectives included managing project expenditures, monitoring capital vs. expense project charges
Reduced project capital vs. expense revenue by 22%
Graphically designed custom business account print advertisements and web sites resulting in revenue growth of over 12%
Contacted 30+ external business customers per week to activate or renew business accounts and services
Prepared custom advertising copy sheets for businesses that improved account accuracy by 11%
Confidential, (2006 – 2007)
Directed strategic planning, consulting, implementation and support for telecommunications and transaction processing operations
Managed professional services team that assisted telecommunications service providers and transaction processors to integrate, automate, manage and optimize network operations
Produced 20+ new project management forms and templates
Specific software packages included Micromuse Netcool, BMC Software\'s Remedy, Cisco products, in a .Net environment
Clients included eBay, PayPal, ACS, and Emdeon
Confidential,(2002-2004 & 2006)
Managed the Factory Operating System migration from Shop Floor Data Migration to Visiprise system including Custom As Built Systems interface and new SAP (Triton) upgrade
Initiated compatibility and migration testing for future SAP implementation
Prepared and directed Change Review Board and Community of Practice (Six Sigma) meetings, presentations and documentation
Project objectives included updating employee and business customer service software and procedures; upgrading and standardizing company security policies and procedures; and developing new and improved customer relation procedures and policies
Trained teams and individuals on computer technologies, MS Office Suite, and proprietary software
Directed daily computer operations for administrative and security staff of 37 specialists
Confidential, (2004 – 2005)
Project objectives included new IBM wireless customer service system to facilitate Sprint,Nextel merger
Worked directly with operations director, department manager, team leads, and specialists to enhance 1200 person wireless call center operations
Implemented customer satisfaction techniques that increased customer approval survey ratings to 100%
Managed wireless employee, business, and consumer accounts that expanded activations, modifications, technical problem resolutions, and sales by 20%
Introduced new customer satisfaction program to team leads and specialists that improved surveyed results by 32%
Trained team leads, and specialists on customer care policies and procedures that reduced call handle time by 21%
J.C. Penney (2001 – 2002)
Project objectives included developing customer service quality improvement methods to improve customer satisfaction
Managed the retail store opening and closing operations including financial responsibilities
Developed store operational policies that directly increased sales revenues 15%
Trained sales associates on sales and marketing techniques that improved sales performance 34%
Introduced new sales and training upgrades and incentives that reduced associate errors by a third

Education

Master of Science with Honors

Bachelor of Business Administration

Other Activities

Ease in meeting people. Sense of humor. Lived in Europe and Asia, and extensively traveled Central & South America, and the United States. Leisure activities include scuba diving, snow & water skiing, and photography.