Business - minded, accomplished in generating creative ideas and methods to accelerate project deliverables, while ensuring product quality

Strategic business-builder offering multifaceted management perspectives, combined with proven success in leading negotiations.

• Influential communicator with superior interpersonal skills to interact with individuals at all levels, including C-Level executives, colleagues, customers and vendors.
• Resourceful problem solver with demonstrated willingness in taking on complex issues and adapting to rapid change. Additional areas of expertise include:
• Information Technology
• Healthcare
• Project Management
• Process Improvement
• Team Building & Leadership
• Oracle PeopleSoft ERP
• Product Management & Development
• Quality Assurance
• Lean
• Six Sigma
• Cross-Functional Collaboration
• Training & Mentorship
• Product Marketing & Operations Management
• Software Testing
• Sales & Marketing
• Resource Management
• Business Planning

PROFESSIONAL EXPERIENCE

SELECTED LEADERSHIP HIGHLIGHTS:

Confidential, Houston, Texas

Non profit, leading healthcare provider in Texas with recognition on quality care

Project Manager, Functional/Technical Lead on multiple strategic and capital projects under Information Technology Services department. Performed system analysis & design, data collection/workflow, process re-engineering, functional & technical specification, strategic & project planning, resource allocation, budget creation, approval, and integration of systems across multi-facilities. Environment worked: Oracle SOA Suite for Healthcare Integration, HP Unix, Unix AIX, Sybase, Windows; Project Management Methodology: Agile, User stories Requirements Gathering, Rational Unified Process, Use Case, Lean, Kaizen.

Conduct software selection on business software system including requirement interviews, scope definition, vendor research and evaluation, demonstration and input for decision making.

Ensure optimal performance and functionality meets business requirements in software enhancements in Crystal reports, clinical and financial system integration for McKesson STAR/HBOC, Passport, Real Time Eligibility, Charge Capture, TransUnion, MedAsset, Accuro Denials Management, Patient Access/Scheduling and Enterprise Performance Systems.

Collaborates and assists C-Level management on all their monthly reporting needs, review Strategic & Departmental goals, identify problems, and suggest changes for improvement

Effective two way communicator with stakeholders offering solid interpersonal skills to build mutually beneficial relationships and interact with individuals at all levels.

Prepared and insure well in running and loading Oracle PeopleSoft Financial Reporting processes for all St. Luke’s entities: Annual Budget, Volume & Actual Budget, Statistics/Unit of Service, Payroll/PTO Accrual, Flexbudget, FTE, Internet Browse Reports in PeopleSoft Financials, EPM (Enterprise Performance Management) and Ascent Revenue Management Systems.

Selected Contributions:

• Resolved issues and stabilized Ascent Revenue system and applied Medicare updates, upgrades in Sybase database.
• EPIC system evaluation
• Gap Analysis, assessment, readiness for 5010 and ICD-10. Worked with Revenue Cycle Steering Committee. Evaluated software across different platforms affecting regulatory changes. Work heavily with McKesson Vendor for Claims Administration for Uniform Billing changes. Identified changes accordingly, modify, upgrade and communicate system wide. Submit test claims to Medicare, Aetna, Blue Shield and other insurance companies. Communicate with healthcare providers and doctors and provided education and training.
• Bill Pay Portal Hospital wide
• 01/ McKesson STAR Billing upgrade
• Claims Management,
• ImageNow Upgrade,
• 01/ Sugar Land Facility process re-engineering,
• Project Lead on Advisory Board Payment Navigation, Payment Integrity for Revenue Management System integration with subsystems using messaging (HL7, ADT, CCOW)
• 06/ /2011 Project Manager/Project Lead in: ERP Oracle PeopleSoft’s 9.0 Financials upgrade

  Oracle Data Warehousing

• Liver Center Expansion Infrastructure project for Baylor Faculty/St. Luke’s providers.
• 06/ /2011 Created Web Portal on Intranet site for System wide ERP Oracle PeopleSoft Financial System for Budget and Project Costing Reporting, database setup, data modeling, configuration, testing, and integration with ERP Oracle PeopleSoft Human Resources system
• Designed and developed ERP Oracle PeopleSoft Application enhancement, Financial Reporting and modification for Accounting and Decision Support Departments.
• Spearheaded, developed, tested & deployed the PeopleSoft Project Budget Portal implementation with Strata Cap/Trak integration, performed workflow modifications and Help Desk Reports in Remedy.
• Lead the Remedy Service & Asset Management implementation and created functional and technical requirements & specifications

Environment: Windows: EPIC, Oracle SOA Suite for Healthcare Integration, HP Unix, Unix AIX, Sybase, Windows, Ascent Revenue Management Systems, Crystal Reports, McKesson STAR/HBOC, PeopleSoft Financials & HRMS 9.0, Enterprise Performance Management, Passport, Real Time Eligibility, Charge Capture, TransUnion, MedAsset, Accuro Denials Management, EPIC, 5010, ICD-10, Patient Access/Scheduling, ImageNow, BMC Remedy ITIL Help Desk, Sharepoint, Visio, iGrafx, SQL

Confidential, San Diego, California

Privately-held retail and restaurant establishment

Ensured the continuous flow of operations drove business development efforts and oversaw sales, maintenance and personnel issues. Championed and delivered top quality service to customers. Supervised over 20 employees. Administered point-of-service, accounting, merchant services and surveillance software. Managed multiple concurrent projects and steered on-going promotions. Defined roles, delegated tasks, set up team schedules and measured performance.

Authored a comprehensive business plan for each financial year and led efforts in achieving business objectives.

Environment: Quickbooks, POS Aloha Retail, MS Office Suite (Excel, Word, Access, PowerPoint, Outlook)

Confidential, San Diego, California

Developers of enterprise software solutions in the enterprise asset management, change management and ITIL Service Management arenas.

• Designed, initiated and executed software testing for Service Center, Asset Center products across various platforms. Facilitated program specification activities for Data Integration. Served as the Functional and Technical Subject Matter Expert for PeopleSoft Financials and Human Resources.
• Ensured the optimal performance of PeopleSoft application servers, production and development databases through continual maintenance. Functioned as a point of contact with the user community in regards to product enhancements, functionality recommendations and troubleshooting.

Selected Contributions:

• Gathered requirements and spearheaded major implementations and software rollouts in the both the US and Europe (UK, France, Germany, Spain & Italy) involving PeopleSoft 7.5 Financials and Human Resources and integration with Siebel Customer Relationship Management System
• Drove key integration projects as Technical Lead including PeopleSoft Human Resources to the Service Center; PeopleSoft Finance and Human Resources to Callidus Software; and Harbinger employees to PeopleSoft Human Resources and Financials.
• Set up a web-based solution for PeopleSoft Financials and HR using Citrix.
• 0 Enabled the company to have uniform product numbering across systems by leading a top-level project to integrate ERP, CRM, Product Marketing, Distribution and Customer Support through Data Warehousing
• Selected to serve as the Project Manager for the mission-critical US Financials and HR Implementation, as well as lead the establishment of the Getpaid Collection Systems for Financials.
• Created documentation on the functionality of the ERP System for both HR and Financials and delivered training.
• Prioritized projects, issues and deadlines and led brainstorm sessions for the PeopleSoft Team.

Confidential, San Diego, California & 2002

Fortune 500 company (NASD: QCOM); developers, manufactures and marketers of a wide range of digital wireless telecommunications products

Served as a Tri-Staff Consultant for the BREW - Binary Runtime Environment Wireless project, which incorporated Eudora products and wireless applications and services technology efforts.

Functioned as Quality Assurance Team Lead in the Decouple-Upgrade Project and Accounts Payable Decentralization for Finance and QCP Business Units, Material Resource Planning (Shop Floor Control). Created diverse company web pages. Verified the integrity application databases by creating SQL scripts.

Selected Contributions:

• Directed the development of a Web based application for the Human Resources group using third party software as Quality Assurance Team Lead.
• 9 Automated the testing process for Oracle PeopleSoft Financials application, including creating test data and performance measurements, utilizing SQA Robot.
• Honored with 2 QualStar Excellence Awards for the Noah Project and Split-PEA Release 1.
• Acknowledged with 2 Outstanding Awards for the MCN Release and Shop Floor Control System.

Software Support Specialist, Confidential, San Diego, California

• 6 Provided technical support and assistance to customer in the installation and utilization of AS/400 hardware, PAR Medical Billing software & applied quarterly, monthly, yearly updates/upgrades.

Information Systems Technician, Confidential, San Diego, California

• 4 Provided technical support for Medical Billing Software under AIX-UNIX System
• 4 Prepared and submitted monthly financial reports & trained staff on computer usage and updates
• Created Shell Scripts on UNIX