Defect Manager Resume
SUMMARY:
- Around 2 7 Years of total experience that includes 17 years of SAP R/3 Implementations, with 5 full cycle end to end implementation projects from System Requirement Study till post deployment support in various industries viz. Automobile, Pharmaceutical, Manufacturing, FMCG, Banking, Mining and Utilities. I also worked on many on site projects at US, France, Australia, HongKong Thailand, Malaysia & Singapore.My managerial experience involves.
- Scope - Identification, Assessment & Locking
- Plan - Preparing SOW, Project Schedule & Pricing
- Launch - Generating Project Deliverables, Staffing Resources. Preparing Timesheets, Status Reports, Project Repository, Risk & Issue Logs, Resource Tracking, Project Logistics, Document Templates.
- Run - Handling project Chang Requests, Monitoring Project Schedule, Reporting Project Status, Managing Project Deliverables, Project Gates and Risks & Issues, Ensuring Resource Utilization.
- Close - Completing Project Deliverables, Checklists, Approvals, Risks & Issues, Timesheets, Close-out Reports.
- Support - Assessing & delivering change requests thru agreed SLAs and quality standard.
TECHNICAL SKILLS:
Operating Systems: MS DOS, SCO Unix 9.0, HP-UX 10.2/11, Windows 95,98,2000, Windows NT 3.51
Languages: C
Databases: Oracle 8, Ingres 6.4/4., Open Ingres 10.2, Unify 4.0, SQL Server 7.0, MS ACCESS 2.0
Delivery Tools: SharePoint, Remedy, OneSource
Domain Knowledge: Manufacturing, Automobile, Pharmaceutical and Travel & Airline
SAP: ABAP Tools like Reports, BDCs, LSMW, CATT, Sap-Scripts, Search Helps, ABAP-Query, Dialog programming, Function Modules, Field exits, User exits.
Worked in modules like SD, MM, FI-CO, PP-PI, CS & SCM.: Functional Training Undergone SAP-QM
Sound knowledge of: Modules like QM, SD, MM, FI-CO, PP-PI & CS
Advance Tools Known: BAPI, ALE, RFC
PROFESSIONAL EXPERIENCE:
Confidential
Defect Manager
Responsibilities:
- Manage and control all defects within development & production environments.
- Own and chair daily defect calls with lead Development, Test and Operational Teams, and provide clear minutes and actions.
- Define, ownership and management of the Defect Process.
- Liaison with the Problem Management Team to ensure a clear and efficient interaction within overlapping processes, and promote this with all customers.
- Ensure all defects are entered correctly and controlled / managed as effectively as possible through their lifecycle.
- Maintain absolute integrity of the defect database and ensure a full audit trail for any changes made to defect status outside of the published defect process.
- Present the defect status to Business leads and international staff on a regular basis.
Confidential
Confidential
Responsibilities:
- Identify release scope with stake holders
- Prepare release schedule with release phases
- Schedule release gates for every gates and Identify their deliverables
- Estimate efforts and align resources thru delivery leads
- Finalize release scope and schedule
- Plan the release windows and cycles across portfolios
- Manage risks and resolves issues that affect release scope, schedule and quality
- Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
- Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates
- Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
- Manage relationships and coordinate work between different teams at different locations
- Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
- Produce Deployment, Run Books and Implementation Plans
- Weekly Release Reporting
- Communicate release details and schedules to the Business as required
- Negotiate, plan and manage all release activities
- Work with release engineers to understand impacts of branches and code merges
- Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
- Continually work towards making improvements in the release process
- Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
- Participate in CAB meetings to discuss release scope and/or roadblocks
- Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists
Confidential
Offshore Project Manager
Responsibilities:
- The goal of the project is to move the current SAP landscape into the IOB SAP instance and provide a common operating platform and structure that can be used for both business units.
- Profile includes assessing requirement, estimate and plan offshore deliveries aligned with project plan.
- Coordinate with onshore and offshore project team.
- Prepare and deliver Management reports. Highlight and manage risks and issues to program and IDC management.
Confidential
Project Manager
Responsibilities:
- Played a role of development lead, onshore-offshore coordinator and offshore project manager in this program.
- Profile includes assessing requirements; estimate and plan project deliverables and manage them within onshore & offshore project team.
- Coordinate & communicate between onshore & offshore program managers with project progress.
- I am also taking care of functional and technical resource requirements for the program.
Confidential
Project Lead
Responsibilities:
- Accenture implemented SAP in ‘ Confidential ’ thru ‘ Confidential ’ project and is rolling it out in ‘ Confidential ’ thru ‘ Confidential ’.
- My involvement in this project was to initiate and setup a delivery team of 15ABAPers for commercial objects.
- I also was a part of team setting up object delivery processes. I also built delivery plan, status trackers, and development standards and gathered a team of ABAPers.