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Program/project Manager Resume

Denver, ColoradO

SUMMARY:

Client - focused program/project manager, PMP certified and experienced servant-leader scrum master, has demonstrable experience leading and deploying multiple, concurrent software development projects on-schedule, on-budget and within quality parameters in a LEAN environment. I have expertise in strategic planning, quality control, and organizational leadership. Articulate communicator; rapidly build rapport and forge relationships with culturally diverse populations at all levels. With minimal supervision, navigates within matrix-managed and deadline-driven environments.

CORE COMPETENCIES:

  • Business Client Relations
  • Leadership &Team Building
  • Offshore Team Management
  • Vendor Relations
  • Salesforce
  • Clarity
  • JIRA
  • Sharepoint
  • MS Office Product Suite
  • Waterfall SDLC
  • Agile Unified Process Certified
  • CMMI Proficient (LEAN)
  • Six Sigma Green Belt
  • Software Engineering Process
  • Sarbanes-Oxley
  • Risk Analysis
  • PII-HIPP-PHI-PCI
  • Cloud Technology
  • Portfolio/Budget Administration
  • Schedule Management
  • Resource Assignment
  • Strategic Planning
  • Roadmap Planning

TECHNICAL PROFICIENCIES:

Microsoft Office Suite (Word, Excel, Outlook, Visio, PowerPoint, Project), Smartsheets, SharePoint, Rally, Pivotal Tracker, Project management for Java, .Net, and C++ software development

PROFESSIONAL EXPERIENCE:

Confidential, Denver, Colorado

Program/Project Manager

Responsibilities:

  • Lead global team efforts towards migration of new acquisition to ERP system currently used in North America, while preparing to expand that platform across EMEA and APAC in 2020
  • Reported out to executive sponsors on status and options for risk remediations
  • Proposed and oversaw change management communications and implementation efforts
  • Provided and trained on industry best practices for large project implementation with a core team of 6 global vice president level stakeholders and their respective constituents
  • Created roadmap planning process and implemented across 6 functional business lines
  • Project managed Salesforce enhancements, maintenance and for onboarded users

Sr. Program/Project Manager

Confidential

Responsibilities:

  • Organize, promote and implement effective programmatic initiatives that support driving forces behind the business need for expansion of available viewing content for the national footprint in the cable services industry
  • Work directly with business partners to determine solution deliverables and execution strategies
  • Work daily with cross functional teams to understand and intercept potential areas for failure due to competing priorities, resource or scheduling conflicts
  • Provide weekly data on project progress, risks and mitigation strategies to resolve scheduling conflicts based upon cross functional dependencies at the management and executive management level
  • Collaborate with business stakeholders to better understand strategic initiatives and the milestones and critical path dependencies so that the 2018 initiatives are achieved
  • Expanded Salesforce user base across multiple lines of business

Confidential, Denver, Colorado

Sr. Implementation Program/Project Manager

Responsibilities:

  • Implementing an integrated solution between a new point of sale solution and the legacy EPIC application while conforming to SOX, PCI-PHI and PII regulations
  • Create regional engagement process and playbook; pilot conversion implementation plan; change management process for the program; production support model for warranty period; regional product expansion plan and schedule for national footprint
  • Recommend and coached new resources needed to provide the infrastructure required for expansion of the integrated solution to over 6,000 payment taking workstations
  • Oversight on project schedule, scope, 1.6 M budget; cross functional resource team results; vendor change management effects on budget, scope and schedule; schedule requirements review sessions with stakeholders; manage risks and issues
  • Provide various conflict resolution options between regions and national product standardization goals
  • Develop working relationships with regional business and IT partners along with national business partners to establish common understanding between regional and national goals that affects the revenue and member experience daily
  • Travel to each piloting region to establish personal relationships with both executives and operational employees for project awareness and product socialization; support regional test teams while assisting with pilot execution in the facility
  • Executive level accountability for program progress and status
  • Conduct lessons learned at a national and regional level
  • Utilize SDLC Waterfall and Agile software development practices
  • Manage all financial details with contracts, Statement of Work (SOWs) invoices thru portfolio budget planning and procurement approvals
  • Lead IT team and collaborated with third party vendor, regional and national business partners to determine business needs and implement the integrated solution to increase efficiencies in member experience while upholding all regulatory PII-PHI-HIPPA, NACHA, Confidential and revenue reconciliation practices according to SOX control requirements.

Confidential, Greenwood Village, Colorado

Sr. Technical Project Manager/Scrum Master

Responsibilities:

  • Managed software development project for financial services company
  • Led onshore and offshore development and test teams in Agile software development
  • Facilitated core team to identify improvements for team communications, document retention and streamline process improvements for time efficiencies
  • Established team working agreements that increased productive communication and reduced coding defects allowing for timelier turn over to test team
  • Introduced and facilitated roadmap planning for multiple business lines
  • Taught and used project management best practices thru out the entire SDLC on a global prj.

Confidential, Denver, Colorado

Technical Project Manager/PMO Manager/Scrum Master

Responsibilities:

  • Plan and coordinate all facets of projects, including scope, quality control, workflow, budget administration, resource allocation, identified & mitigated risks; ensured appropriate resources identified and milestone attainment
  • Operationally use servant leadership skills as a proactive team member that develops team building initiatives and activities, thereby facilitating a collaborative working environment. Supervise team of 10 onshore and 22 offshore development and test personnel
  • Establish and cultivate collaborative relationships with vendors; coordinated deliverables and interdependencies
  • Communicate with key stakeholders and team members to define requirements, relay expectations, plan for upcoming milestones, and discuss ongoing issues for a successful deployment
  • Generate weekly status reports detailing project progress. Reported project status to VP, Executive VP and ‘C’ level
  • Manage production support calls / changes; formulate contingency plans and maintain established Service Level Agreements (SLAs)
  • Plan and coordinate upgrades for new application versions and OS levels to meet company standards and maintain vendor support
  • Migrated legacy applications to SAP HANA servers in a Cloud infrastructure
  • Establish and facility daily scrum stand up meetings as well as backlog grooming, iteration planning and retrospectives for each scrum team simultaneously on multiple projects
  • Developed and implemented standard processes and procedures for communication standards and data exchange; collaborated with onshore / offshore team members to determine best solution, resulting in decreased cycle time and extreme coding gaps
  • Program managed from business case to implementation newly created application that is used by all customer call center representatives
  • Spearheaded numerous large-scale projects exceeding $20M annually in budgets, including 90 production deployments across 13 applications; prioritized workflow and allocated resources to ensure successful project outcome
  • Implemented workflow improvements for intake request and tracking project commitment and delivery
  • Dramatically improved efficiencies and quality by consistently meeting Standard Development Process (SDP) compliance goals, which led to of Capability Maturity Model Integration (CMMI) level-3 rating in a LEAN environment
  • Executed 3 projects that were to Payment Card Industry Data Security Standards (PC DSS) compliant over a 2.5 year period; ensured adherence to ( Confidential DSS) in order to facilitate information security related to cardholder data
  • Facilitated in depth technical networking details in order to create a Multiprotocol Label Switching (MPLS) environment that met all the Confidential firewall qualification
  • Orchestrated creation of a product offer recommendation engine for call center end users while leveraging large data and predictive analytics to utilize in-memory database capabilities in the cloud environment
  • Facilitated and managed all needed border towns /Numbering Plan Areas (NPA) overlay/rebranding and emergency system identification releases for regulatory compliance
  • Decommissioned both applications and hardware for consolidation and cost reductions in excess of 220K due to reduced maintenance contracts
  • Implemented new Electronic Payment System with 3rd party vendors in credit card payment industry
  • Recognized by IT peers and active business partners as key member of highly successful team with significant measurable results; such as process efficiencies that allowed for early deliverable and cost savings

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