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Senior Project Manager Resume

PROFESSIONAL PROFILE:

  • Confidential is a Project Manager with excellent organizational, writing and verbal communication skills who also enjoys the challenge of new projects and handling several priorities at once.
  • She has over 20 years of experience that traverses a wide range of project types from software deployment to hardware implementation, vendor management, data conversions and process development.
  • Her extensive management and hands - on experience includes recent projects with a heavy emphasis on IT Security and Information Assurance (IA).
  • A hands-on leader, dynamic team builder and player that takes pride in delivering results in challenging environments.
  • Confidential is equally comfortable interacting with technical, non-technical, entry level and executive management.
  • Confidential ’ primary goal is to produce quantifiable results and ultimately serve as an asset to the organization she represents.

TECHNOLOGIES:

Productivity Applications: MS Office Suite, Project, Visio, CA PPM, VersionOne, SharePoint, PeopleSoft, Remedy, Salesforce

Regulations/Standards: FISMA, HIPAA, NIST, PCI

FUNCTIONAL SKILLS:

Business Continuity & Contingency Planning; CMMI Process Improvement; Risk Management & Vulnerability Management; Cost - Benefit Analysis; Information Assurance; Regulatory Compliance; System Integration Planning;

KEY SKILLS:

  • Communication, Business Acumen
  • Time & Risk Management
  • Budgeting
  • Hands on Attitude
  • Teamwork, Composure
  • Customer Relationship Management (CRM)

PROFESSIONAL EXPERIENCE:

Senior Project Manager

Confidential

Responsibilities:

  • Provide leadership on projects. Successfully lead tasks and projects as assigned. Provide leadership in working with vendors and implementation partners to implement solutions;
  • Develop and manage project implementation plans, requirements definition, scope development, resource allocation, risk analysis, quality assurance, schedules and budgets;
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring financial feasibility;
  • Manage the efforts of cross-functional project team members in a matrix management environment, to include task scheduling and monitoring. Successfully manage the relationship with project team members to include vendors, technical staff, and business staff across countries.

Program Manager

Confidential

Responsibilities:

  • Member of the IT Security Team, responsible for the management of the $3.5M budget ($2.3M procurement and 1.2M O&M) and projects across internal teams - Anti-virus, Compliance, Identity Access Management / Single Sign-on, Incident Response, Security Awareness & Training, Vulnerability Scans, etc.;
  • Responsible for all phases of projects from inception through completion schedule, including cost and technical performance quality of the assigned project;
  • Provide regular updates to management team on work performed, plans and budget execution status;
  • Support proposal preparation, business plans, statements of work (SOW), operating budgets and financial terms of contracts.

Senior Project Manager

Confidential

Responsibilities:

  • Responsible for management of the project lifecycle from project scope through implementation;
  • Develops formal project documentation such as project schedules, project plans, communication plans, and risk management logs;
  • Identifies, coordinates, and manages resources and key stakeholders for projects;
  • Ensures effective change management occurs throughout the course of the project;
  • Communicates project status to all stakeholders on a regular basis throughout the lifecycle of the project.

Senior Program Manager

Confidential

Responsibilities:

  • Assist the Chief of IT Security with the management of the $4.5M budget ($3.3M procurement and 1.2M O&M);
  • Acts as one of the project managers supporting the successful Payment Card Industry (PCI) audit for Confidential . This audit includes the revised guidelines from both Visa and MasterCard and supports the Payment Card Industry Data Security Standard (PCI DSS) 2.0. It is considered the most rigorous and preeminent achievement if the information security industry. Confidential processes approximately $764M in passenger revenue annually;
  • Creates strategies for risk mitigation and contingency planning;
  • Performs requirements and trend analysis to support technology infusion and IT deployment scenarios;
  • Conducts post-mortem meetings for major system releases, and presents monthly project outlook reviews;
  • Responsible for creating motivational and team recognition reward system. Facilitate cross training opportunities for team to increase skills and productivity;
  • Coordinates meetings with vendor, consultants, and key Confidential staff. Serves as liaison between various client workgroups and senior management teams.

Project / Risk Manager

Confidential

Responsibilities:

  • Co-Chair and administration of the Office of the Chief Technology Officer (OCTO) Risk Assessment and Control Committee (RACC); serves as liaison between the District of Columbia Risk Management Office and OCTO to maintain a proactive, comprehensive program of risk assessment and control;
  • Responsible for the planning and implementation of security risk assessments and mitigations conducted among District agencies; National Institute of Standards and Technology (NIST) Guidelines and The Federal Information Security Management Act (FISMA) are utilized;
  • Functions as a subject matter expert (SME) on all HIPAA related matters including Information Assurance (IA) compliance, documentation and risk analysis/mitigation;
  • Provide contract management by proactively identifying changes in work scope and ensure appropriate planning measures are taken with internal and external clients to reassess, renegotiate and amend scope of work responsibilities, proposals, contracts and budgets;
  • Ensure completion of deliverables and adherence to timelines; track milestones and timelines across projects and institute necessary work flow; analyzes and resolves issues that have the potential to jeopardize performance and/or ability to meet agreed upon deliverables;
  • Recommends new business opportunities, new systems and processes, and improvements in operations;
  • Support CWITS by participating in the certification and accreditation (C&A) process; preparing risk assessment reports, developing risk mitigation plans, creating Plans of Action and Milestones (POA&Ms), developing security policies and procedures and providing security documentation support;
  • Report on project performance using Earned Value Management (EVM).

Project Manager

Confidential

Responsibilities:

  • Manage the implementation of PeopleSoft 8 Human Resources, Budget and Payroll Interface and eApps;
  • Determine resource loads for planning, budgeting, and management of large scale product and service implementations for clients;
  • Delivered software projects utilizing the Software Development Lifecycle (SDLC);
  • Coordinate the day-to-day activities of the training schedule (trainers and trainees);
  • Manage the day-to-day activities of multiple technology consultants;
  • Prepare and deliver reports to school executives advising of project status, project issues and proposed resolutions;
  • Serves as a liaison with clients to coordinate activities, negotiate tasks, and solve problems;
  • Plan and facilitate project meetings and progress review sessions.

Project Manager

Confidential

Responsibilities:

  • Act as transition manager for all phases of new IT engagements including requirements definition;
  • Determine resource loads for planning, budgeting, and management of large scale product and service implementations for clients;
  • Develop professional services ‘Best Practices’ as they relate to service delivery, networking, telephony, web-based and desktop technology trends;
  • Create and manage support model components including policies and procedures, and Service Levels Agreements (SLAs);
  • Manage and participate in full lifecycle product development and deployment from requirements definition, through design, testing and implementation.

Software Support Specialist

Confidential

Responsibilities:

  • Function as Customer Relationship Manager for client workgroups, senior management and IT department;
  • Coordinate software deployments focusing on related training needs;
  • Perform trend analysis in order to establish training requirements;
  • Provide recommendations and feedback from a training perspective regarding new software, environment configuration and implementation issues that impact end-users;
  • Develops user guides and FAQ’s for quick-access help; produces course materials as needed.

Project Manager/Trainer

Confidential

Responsibilities:

  • Function as Transition Manager, responsible for 8 large scale IT conversions;
  • Manage over 10 team conversion projects for law firms (this includes data migration, as well as computing platforms transition);
  • Develop training and reference materials;
  • Provide training and deskside support at client sites during system conversions.

Trainer/Procedural Documentation Writer

Confidential

Responsibilities:

  • Develop a training program for new and existing employees of the Customer Service Center;
  • Responsible for training new and existing team members on Microsoft Office products, proprietary software and responsible for creating reference documentation.

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