SUMMARY:

• My technology background empowers me to effectively manage IT programs and stakeholder expectations; while my leadership capabilities allow me to instill stewardship in my teams to successfully, drive projects, deliver success, and exceed client expectations.
• Outstanding verbal and written communication skills that enable me to effectively engage stakeholders
• My responsibilities include hiring and managing on and off shore delivery teams consisting of project managers, business analysts, tech leads, architects, engineers, and developers.
• Extensive experience in a variety of industries such as software, networking, healthcare, banking, marketing, government, public utilities, and legal; with a diverse set of companies.
• Lead a large agile project team of IT and business resources through agile ceremonies and processes
• Manage all aspects of the project from data analysis, to STTM, to development and testing.
• Customer quality, survey, and SSO initiative
• Migrate existing surveys to a new platform
• Consolidate surveys, improve processes and convey progress
• Voice, IVR, and email surveys
• Custom, agile application development for data liquidity and mobile and desktop platforms - Java/J2EE, Java Script, Sales Force
• Rebuild of the Find a Provider portal for Confidential
• Integration of single sign on (SSO) capabilities between Confidential and Confidential
• User experience and interface (UX/UI) improvements to Confidential and Confidential
• Create and manage a PMO for an application development portfolio for Confidential to ensure projects are correlated to organizational goals
• Business process management for customer quality, development, testing, deployment, reporting/dashboards, and capacity management
• Claims processing and Health Care Reform development and testing

TECHNICAL SKILLS:

• SaaS
• Basic Sales Force
• Routing/Switching
• VoIP
• Basic Java/J2EE
• SSO
• Agile / SCRUM
• Security

PROJECT TECHNOLOGIES:

Networking: Architecture, design, security, VoIP, DR, WLAN, load balancing

Programming Languages: Java (J2EE, Web Services, JSP), JavaScript, Sales Force

Application Platforms: WebSphere Application Server, WebSphere MQ

Virtualization: SaaS, VMware, Confidential PureApp, Redhat Linux Enterprise

Data Bases: DB2, MS SQL, MySQL

Programming IDE’s: Eclipse

Various Unix Types: AIX, Solaris

Tools: JIRA, PlanView, PPM, HP ALM, HP Quality Center, Performance Center, Confluence/Grid, Jenkins

EXPERIENCE:

Confidential

Sr. Project Manager Consultant

Responsibilities:

• Responsible for managing a Customer Quality/Experience effort to consolidate and migrate surveys to a new platform (Voice of the Customer)
• Managed team of business analysts, tech leads, and researchers
• Collaborate with the business to improve the customer experience and report on key metrics

Confidential

Senior Manager

Responsibilities:

• Manage portfolio to develop custom applications and improve Facets batch processing capabilities.
• Interview, hire, and manage teams of project managers, business analysts, tech leads, developers, architects, and engineers.
• Responsible for developing relationships with leadership, revenue forecasting, budget, schedule, and resources.
• Projects:
• Rebuild of the Find a Provider portal and development of ongoing feature and performance enhancements (Java, JS) for Confidential .
• User experience (UX) changes to Confidential and Confidential
• Single Sign On (SSO) solution for the Blue Shield member portal.
• Shield Advance Accelerate claims platform migration
• Cloud storage and file archival
• BPM effort for Unit Integration Testing

Confidential

Responsibilities:

• Manage functional testing program for KP’s Claims Connect/Dell Xcelys 7.1 for CA and ROC regions.
• Responsible for successful delivery of development and all stages of testing
• Manage extensive teams on and off shore for development and testing: Tech leads, developers, project managers, business analysis, and engineers.
• Responsible for budgeting, scheduling, and forecasting for multiple tracts and resources.
• Plan and manage multi-year project schedules and WBS for multiple teams.
• Coordinate cross functional efforts amongst IT and business organizations.
• Manage stakeholder expectations on changes requests, issues, budget, schedule, and status.

Confidential

Program Manager

Responsibilities:

• My role below at Confidential was outsourced to Confidential .
• I continued with my previous role and responsibilities at Confidential managing the program for performance testing

Confidential

IT - Program Manager

Responsibilities:

• Managed programs for testing Care Delivery applications critical to hospital operations.
• Collaborated with client executives to establish business requirements driving the need for testing efforts.
• Developed SOW/RFS/RFP, budgets, schedules, tracking reports, and resource allocations.
• Managed teams of performance analysts, engineers, and business analysts.
• Managed up to 10 projects with individual budgets >$1 million.
• Care delivery testing projects:
• Cerner Millennium Laboratories
• Medicare Business Engine
• CareAware Medical Device Interchange
• Diamond/Xcelys Claims Processing
• Cerner CoPath Cytology
• KP Positive Patient Identification solution
• Information Broker and zLinux Main Frame project for Self Funded members
• KP Vine - KP Intranet migration

Confidential

Senior Consultant / Project Manager

Responsibilities:

• Managed teams of analysts to successfully deliver network infrastructure projects
• Project budgeting, scheduling, scope, resource allocation, and SOW creation
• Business process analysis, improvement, and measurement
• Resource management, procurement, and development
• Risk assessment, identification, mitigation, contingency planning
• Network infrastructure and process improvement projects:
• Network assessment of redundancy capabilities
• Network assessment and re-architecture
• VoIP Cisco call center solution
• process improvement
• Confidential Internal IPT/MPLS roll out

Confidential

Project Manager

Responsibilities:

• Designed and managed implementation of wireless network solutions.
• RFP response and RFS creation.

Confidential

Senior Analyst

Responsibilities:

• Consulted and supported clients on WAN network projects .