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Sr. Project Manager Consultant Resume

SUMMARY:

  • My technology background empowers me to effectively manage IT programs and stakeholder expectations; while my leadership capabilities allow me to instill stewardship in my teams to successfully, drive projects, deliver success, and exceed client expectations.
  • Outstanding verbal and written communication skills that enable me to effectively engage stakeholders
  • My responsibilities include hiring and managing on and off shore delivery teams consisting of project managers, business analysts, tech leads, architects, engineers, and developers.
  • Extensive experience in a variety of industries such as software, networking, healthcare, banking, marketing, government, public utilities, and legal; with a diverse set of companies.
  • Lead a large agile project team of IT and business resources through agile ceremonies and processes
  • Manage all aspects of the project from data analysis, to STTM, to development and testing.
  • Customer quality, survey, and SSO initiative
  • Migrate existing surveys to a new platform
  • Consolidate surveys, improve processes and convey progress
  • Voice, IVR, and email surveys
  • Custom, agile application development for data liquidity and mobile and desktop platforms - Java/J2EE, Java Script, Sales Force
  • Rebuild of the Find a Provider portal for Confidential
  • Integration of single sign on (SSO) capabilities between Confidential and Confidential
  • User experience and interface (UX/UI) improvements to Confidential and Confidential
  • Create and manage a PMO for an application development portfolio for Confidential to ensure projects are correlated to organizational goals
  • Business process management for customer quality, development, testing, deployment, reporting/dashboards, and capacity management
  • Claims processing and Health Care Reform development and testing

TECHNICAL SKILLS:

  • SaaS
  • Basic Sales Force
  • Routing/Switching
  • VoIP
  • Basic Java/J2EE
  • SSO
  • Agile / SCRUM
  • Security

PROJECT TECHNOLOGIES:

Networking: Architecture, design, security, VoIP, DR, WLAN, load balancing

Programming Languages: Java (J2EE, Web Services, JSP), JavaScript, Sales Force

Application Platforms: WebSphere Application Server, WebSphere MQ

Virtualization: SaaS, VMware, Confidential PureApp, Redhat Linux Enterprise

Data Bases: DB2, MS SQL, MySQL

Programming IDE’s: Eclipse

Various Unix Types: AIX, Solaris

Tools: JIRA, PlanView, PPM, HP ALM, HP Quality Center, Performance Center, Confluence/Grid, Jenkins

EXPERIENCE:

Confidential

Sr. Project Manager Consultant

Responsibilities:

  • Responsible for managing a Customer Quality/Experience effort to consolidate and migrate surveys to a new platform (Voice of the Customer)
  • Managed team of business analysts, tech leads, and researchers
  • Collaborate with the business to improve the customer experience and report on key metrics

Confidential

Senior Manager

Responsibilities:

  • Manage portfolio to develop custom applications and improve Facets batch processing capabilities.
  • Interview, hire, and manage teams of project managers, business analysts, tech leads, developers, architects, and engineers.
  • Responsible for developing relationships with leadership, revenue forecasting, budget, schedule, and resources.
  • Projects:
  • Rebuild of the Find a Provider portal and development of ongoing feature and performance enhancements (Java, JS) for Confidential .
  • User experience (UX) changes to Confidential and Confidential
  • Single Sign On (SSO) solution for the Blue Shield member portal.
  • Shield Advance Accelerate claims platform migration
  • Cloud storage and file archival
  • BPM effort for Unit Integration Testing

Confidential

Sr. Project Manager

Responsibilities:

  • Manage functional testing program for KP’s Claims Connect/Dell Xcelys 7.1 for CA and ROC regions.
  • Responsible for successful delivery of development and all stages of testing
  • Manage extensive teams on and off shore for development and testing: Tech leads, developers, project managers, business analysis, and engineers.
  • Responsible for budgeting, scheduling, and forecasting for multiple tracts and resources.
  • Plan and manage multi-year project schedules and WBS for multiple teams.
  • Coordinate cross functional efforts amongst IT and business organizations.
  • Manage stakeholder expectations on changes requests, issues, budget, schedule, and status.

Confidential

Program Manager

Responsibilities:

  • My role below at Confidential was outsourced to Confidential .
  • I continued with my previous role and responsibilities at Confidential managing the program for performance testing

Confidential

IT - Program Manager

Responsibilities:

  • Managed programs for testing Care Delivery applications critical to hospital operations.
  • Collaborated with client executives to establish business requirements driving the need for testing efforts.
  • Developed SOW/RFS/RFP, budgets, schedules, tracking reports, and resource allocations.
  • Managed teams of performance analysts, engineers, and business analysts.
  • Managed up to 10 projects with individual budgets >$1 million.
  • Care delivery testing projects:
  • Cerner Millennium Laboratories
  • Medicare Business Engine
  • CareAware Medical Device Interchange
  • Diamond/Xcelys Claims Processing
  • Cerner CoPath Cytology
  • KP Positive Patient Identification solution
  • Information Broker and zLinux Main Frame project for Self Funded members
  • KP Vine - KP Intranet migration

Confidential

Senior Consultant / Project Manager

Responsibilities:

  • Managed teams of analysts to successfully deliver network infrastructure projects
  • Project budgeting, scheduling, scope, resource allocation, and SOW creation
  • Business process analysis, improvement, and measurement
  • Resource management, procurement, and development
  • Risk assessment, identification, mitigation, contingency planning
  • Network infrastructure and process improvement projects:
  • Network assessment of redundancy capabilities
  • Network assessment and re-architecture
  • VoIP Cisco call center solution
  • process improvement
  • Confidential Internal IPT/MPLS roll out

Confidential

Project Manager

Responsibilities:

  • Designed and managed implementation of wireless network solutions.
  • RFP response and RFS creation.

Confidential

Senior Analyst

Responsibilities:

  • Consulted and supported clients on WAN network projects .

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