SUMMARY:

14+ years of experience in the areas of Project/Program Management, Client Facing Solutions Delivery/consulting, Requirements Analysis, and Software Implementations. Proficient in planning, execution and delivery of projects, and eliciting and analysis of business requirements. Global Big 5 consulting experience.

TECHNICAL SKILLS:

Project management, Planning, Execution & Control; on time within budget.

Feasibility, cost/benefit analysis, (CSF/KRA, AS - IS, TO-BE, Gap Analysis), Statement of Work, SRS, Traceability & Scope management - CRC. Effort Estimates, Budgeting, Scheduling, KPIs/metrics, Conflict resolution, Risk identification & Management, Resource mobilization, Resource utilization; Monitoring; Experience managing large teams (17+ members), talent acquisition, determining compensation, and performance evaluation. Business & Systems Analysis. Functional & Non Functional specifications. BRD/PRD, UML/Use Cases. MS Project/Visio, CA Clarity, JIRA

PROFESSIONAL EXPERIENCE

Confidential, Santa Clara, CA

Role: - Project Manager (Member of PMO)

Role & Responsibilities:- Responsible for initiation, planning, execution, and monitoring. Followed the onsite-offshore model. Key responsibilities included - scoping/de-scoping, estimation, forecasting, formulating project charter, plan, vendor management (invoicing, PoC etc), resource planning on-boarding, Risk management, status reporting, managed the design, development, QA and UAT efforts and ensuring deployment into production. The project went live on 12/18. Simultaneously managed multiple projects including the pre-planning phase of (PCI) Payment card Industry-DSS compliance, payment vendor migration projects.

Role: - Project / Program Manager

Responsibilities: -

• Actively managed 1 program and 2 projects and deployments into 6 stacks
• Program - D Confidential Center - Recovery Time Objective - 5 mins consisting 4 different streams - Codebase, DB, App Servers, Hardware/Software
• All changes to the code were done using Agile (SCRUM) methodology
• Projects - Product enhancements in Agile (SCRUM) environment -
• Cassandra migration involving incremental changes to the application and d Confidential migration from Oracle to Cassandra
• FCRA compliance and associated API changes - Vendor Acceptance Testing, Deployment planning and management.
• Creator and owner of release calendar including release sequence for 6 stacks and Dev, QA, Shadow, PerfTest, Preprod and production environments. Used ServiceNow for RFCs.
• Upgrade - Java Upgrade, DB Upgrade
• Kickoff to delivery:- planning, scheduling, execution, tracking, communicating, variance management, reporting, testing and deployment into multiple stacks being used by millions of simultaneous users.
• Projects involving multiple applications and multi-location teams
• Managed the testing of the API involving multiple vendors/partners.

Confidential, Phoenix, AZ

Role: - Project Manager

Responsibilities:

• Actively managed 4 projects as a PM; Involved in PM activity for 10 projects
• Resource, budget and schedule management for multiple simultaneous projects involving multi-vendor and multi-location teams (USA, India, UK)
• Individual Projects ranging from $150k - $300K in budget; Teams of 4 – 12.
• Successfully delivered (on time within budget) 6 projects
• Managed master project – Lending on Charge / Consumer Lending Program consisting 5 different sub-projects/teams.
• Coordinated between multiple project teams simultaneously in order to deliver on-time within budget; Teams are multi-vendor and multi-location.
• Ensured full utilization of resources and for achieving best possible outcome
• Identifying, quantifying and mitigating risks; variance management
• Selecting between multiple cloud based vendors for specific functionality
• Maintained a pipeline of current and upcoming initiatives and projects
• Reported status (e.g. KPIs) at various levels on periodic basis

Confidential, Pleasanton, CA

Role: - Manager

• Reduced the missed SLAs from 6 (per 30 issues) per month to zero.
• Formulated and executed a transition plan and a communication plan.
• Prepared a risk management plan to mitigate key risks of the project.
• Managed the team through the multiple cycles of analysis, design, coding, testing and deployment while ensuring SOX compliance.

Confidential, Pleasanton, CA

Role – Business Analyst

Responsibilities –

• Elicited and documented business requirements; formulated 20+ use cases for multi-channel B2C e-commerce/order management application’s order processing and payment processing modules - including credit card/debit card/smart cards/FSA cards, cash, MO, checks, bank deposits, cash loans etc. For planned retail locations. This also included associated accounting entries.
• Expanded the requirements Confidential the Business Requirements Document
• Conducted Gap analysis between BRD and 2 vendor RFP responses.
• Formulated process flow diagrams and workflow diagrams that accurately represent detailed business process flow and compliance with PCI-DSS.

Role – Business Analyst

• Responsible for eliciting, documenting and structuring business requirements for the booking (order/shipment), billing, invoicing modules. Involves substantial interaction with multi-location teams (on-shore & off-shore).
• Analyzed, reviewed and obtained approval for more than 1000 business rules.
• Formulated use cases and UI specifications for core business processes including – order management/booking, billing, invoicing, associated accounts receivable entries. Prepared wireframes for the UI specifications.