SUMMARY:

Certified Project Management Professional (PMP®) and Scrum Master with experience in Program/Project Management, Business Analysis, System Design, Infrastructure, Software Development and Implementation.

• Experienced in various PMO/Project Management activities like preparing estimates, budgeting, WBS (Work Breakdown Structure), Project Planning, Risk Management/Mitigation and Communications.
• Worked at both public and private sectors across many industries: Financial, Logistical Service, Supply Management, Insurance, Pharmaceutical and Manufacturing.
• Managed multiple remotely located cross - functional/cross-organizational teams, communicating their activities, managing expectations, relating dependencies and documenting/archiving artifacts.
• Presented Proof of Concepts, products/demos, project plans, system architecture, risks/issues and mitigation plans to C-level Executives.
• Expert level experience in various tools like CA PPM, Jira, MS Office, MS SharePoint, MS Visio and MS Project.
• US Citizen with Public Trust Clearance.

TECHNICAL SKILLS

Soft Skills: Adaptability, Communication, Learning, Interpersonal and Motivational skills.

Tools/: CA PPM, Jira, MS Project, VBA, MS Office and MS SharePoint.

D Confidential bases: Oracle, MySQL, SQL Server and MS Access.

Strengths: Analytical and problem solving, programming skills, self-motivated with focus on deliverables.

PROFESSIONAL EXPERIENCE

Program/Project Manager, 

AMQ Migration

• Migrating 100+ Global applications/platforms from WebMethods to AMQ
• ServiceNow Implementation
• Tactical Implementation Project
• Enterprise Feasibility/Proof of Value Project
• Strategic Enterprise Implementation Project
• Managing and coordinating a number of simultaneous multiple projects from medium to large sized projects with the core team sizes ranging from 7 to 20 members.
• Handling multiple projects through all phases of SDLC through waterfall, Agile and incremental methodologies.
• Overseeing and managing the operational aspects of the enterprise program, this includes multiple ongoing projects in support of major, corporate strategic initiatives.
• Creating and supporting PMO office in building business case, project charters, plans and schedules to align goals by including high level scope, risk, cost and schedule.
• Identifying project interdependencies and ensuring stakeholders understand and operate with these interdependencies.
• Defining phases, deliverables, key milestones and sufficiency criteria for each group involved in the project. This includes Concept, Planning, Implementation and Closeout.
• Handling procurements SOW, RFP and managing both T&M and FFP contract types.
• Organizing, evaluating, directing, monitoring and controlling, and leading the project from concept to completion and woking with all teams of Analysis, Design/Architecture, Development, QA and Deployment.
• Identifying, assessing and managing systematically and constantly, risks, issues, problems and constraints.
• Developing project budgeting and expenses based on the overall cost estimate that are measured on the basis of efforts, resource allocated, staffing and work items. These are cost baselined for continuously measuring project performance.
• Resolving and reporting to senior management during monitoring controlling process.
• Conducting regular meetings and generating several types of status reports to effectively communicate to stakeholders and senior management the status of each project. This includes schedule/milestone deviations, cost overruns, open issues, new risks and identified problems.

Confidential

Program Manager

Confidential is a leading global provider of airline catering and provisioning services. If your needs are land-based, Confidential provides catering and provisioning solutions for airport lounges, convenience stores and related establishments.

Managed two initiatives Group Reporting Information Platform (GRIP) and Zero Based Budgeting (ZBB). GRIP project was to consolidate different d Confidential sources and develop a reporting platform with identified KPIs. ZBB project was to improve IT operational performance and reduce costs globally.

• Active role as IT PMO Program Manager for GRIP and ZBB projects.
• Engage and coordinate with Development team, D Confidential teams, Infrastructure team, Finance and Business team for GRIP project with regular audits on budget, timely availability of infrastructure, resources and schedule to ensure project success.
• Coordinated regular meetings, communication, dependencies, risks/issues and resource availability between the teams.
• Complete Program Management of infrastructure project with migration from AT&T to Confidential for US as part of ZBB project.
• Responsible for vendor management, contract management, budgeting, cost control, estimation, projection vs actual budget management and performance reporting.

Confidential

Program/Project Manager

United States Postal Service’s Mail Entry and Payment Technologies Portfolio covers many projects that Business Mailers use to enter their mail into the Postal Systems utilizing different combinations of entries to get incentives and discounts. Projects varied from new development to maintaining existing operations and maintenance projects. My role as Program Manager is to oversee effective functioning and output of various projects to get a combined expected result. Managing their risks, interdependencies, communicating the effect of any change in one project/task on the entire Program.

• Developed a new software application for Marketing Portfolio from Proof of Concept, procuring software, engaging external vendors, establishing hardware, d Confidential bases, environments, and completed software development life cycle from requirement elicitation, business analysis, development, quality assurance and documentation.
• Complete infrastructure management for Informed Delivery Project with Application server, d Confidential base server and FTP server management.
• Working for Marketing group, had run camp Confidential ns on direct marketing, customer outreach and collecting feedback from targeted audience.
• Managed different areas like, planning, scope, budgeting, reporting, documenting, process improvement, quality assurance and client expectations.
• Managed the change from waterfall to agile methodologies.
• Interact with various departments within Confidential to move a project through various processes.
• Facilitated meetings between clients/Subject Matter Experts (SME), Development team, Analysts and validation teams to meet the timelines and produce the deliverables on time.
• Present the status, tracking of activities and the risks/mitigation to Senior Management/Stakeholders.
• Responsible for adhering to various policies/guidelines/regulations.

Confidential

Sr. Project Lead/Project Manager

Confidential, Inc., through its subsidiaries, provides insurance, annuities and employee benefit programs in the United States, Japan, Latin America, the Asia Pacific, Europe and the Middle East. The company offers group life insurance products, including variable, universal, term and whole life products. Other products like employee paid supplemental life products, individual life insurance products comprising variable, universal, term and whole life products, as well as a range of mutual funds and other securities products.

• Managed Retail Producer Portal, a Content Management System (CMS) Project from Inception .
• Implemented web based application engaging Subject Matter Experts from different parts of the world (Brazil and India).
• Responsible for all Project Management tasks like costing, forecasting, resource planning, securing funding, managing funds and resources.
• Oversaw interaction with Business to gather requirements and transform them into Functional Specifications, application development, track progress, Quality Assurance and Delivery including Disaster Recovery Planning.
• Prepared all required documentation including the Project charter, Project Plan, Forecast Analysis and Risk Register.
• Developed standard project templates that facilitated communication across project teams as well as senior management.
• Planed, vendor management, hardware/software requests, engaged SMEs and managed upgrades.

Confidential

Project Lead/Manager

Confidential is the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Delivery Information (DI) Department acquires, updates, maintains, tracks, traces and reports critical information about all the package d Confidential like the origin, physical attributes, current location, expected delivery date (and time in some cases), changes requested by the customer, proof of delivery, package claims etc.

Involved in various departmental flagship release projects like COW (Claims On the Web), SDWC (Same Day Will Call), DCT (Damage Call Tag) Enhancements, Damage Matrix Redesign and many other major releases.

• Managed the COW (Claims On the Web) Project right from scope definition, gathering requirements from sponsors, Testing Functional Design and Performance requirements.
• Prepared Project Management Plan for individual releases with scope definition, time, risk, quality and resource allocation.
• Coordinated and conducted Post Implementation meetings within the team to document Lessons learned.
• Acted as Administrator of Microsoft SharePoint site.
• Introduced and implemented tools like SharePoint, MS Access and HP ALM (Application Lifecycle Management). Used Microsoft Excel for better information handling and reporting to upper management.

Confidential, New York

Sr. Analyst

As Business Analyst in the CPGR (Competitive Position Group and Regulation) at NYSE (New York Stock Exchange), was basically responsible for Analysis, Design, Customization, Maintenance and Testing of SalesLogix, a CRM (Customer Relationship Management) tool. Gathering specifications for the new teams, feasibility study, overview development, overview testing and implement the changes were the main responsibilities. Project also involved Management of d Confidential flow from and to different systems, reporting on the d Confidential for producing them to Governing Bodies like SEC, Compare different systems and ensure that they are in sync, conducting d Confidential audits for ensuring d Confidential integrity.

• Initiated the coordination of products throughout their lifecycle, from strategic definition to end-of-life planning.
• Investigated, reviewed, analyzed and evaluated business systems/user needs for SalesLogix a CRM tool.
• Conducted JAD (Joint Application Design) sessions, communicated and maintained strong working relationship with various business groups.
• Coordinated project team assignments and assisted in the determination of the product testing and customer acceptance criteria.
• Interpreted and documented complex requirements from the business user community. Effectively wrote detailed functional specifications using the documented business requirements.

Confidential, New York

Programmer/Business Analyst

• Instrumental in providing analysis to expand the current system to track the activity of the Time Approvals using Microsoft Outlook.
• Responsible for Gathering Functional/Business Requirements for Customization of MS Outlook for GS IBD.
• Conducted Business Requirements, Functional and Technical meetings with Business groups.
• Involved with Microsoft Office Enterprise Rollout.
• Gathered the new processes requested by the Business Groups and listed a summary of all new reports that need to be produced.

Confidential, New York

Listing Company Admin

Worked as an Analyst for LCA application. The project LCA 'Listing Company Analysis' is coded in VB, Java and a third party CRM called SalesLogix.

• Conducted business systems analysis and design, process flow modeling and process reengineering.
• Interpreted and documented complex requirements from the business user community. Effectively wrote detailed functional specifications using the documented business requirements.
• Identified opportunities for business process improvement and initiate efforts to make improvements.
• Served as a liaison between SIAC and NYSE for the Project/Reporting requirements.
• Worked with technical teams to research and provided advice on alternative technical solutions to address critical/major business issues and opportunities.

Confidential, West Point, PA

Analyst

The application, WinPTS, is a Confidential t Tracking System for doctors and hospitals for keeping track of Confidential ts, their progress and the medicines prescribed to them with schedules and appointments. The application had over 1000 installations. Developed in VB 6.0 and Access 97/SQL Server 7.0.

• Provided full project life cycle flowcharting, analysis and documentation.
• Created Object Oriented process flows for existing systems undergoing re - engineering/modification.
• Coordinated external vendor software development, test and validation efforts to ensure compliance with client business process re - engineering requirements.

Confidential, Hagerstown, MD

System Analyst

Automation and Encryption of Daily Process in the credit services division. The d Confidential from main frame was made available in text format by NDM.

The project was to move the d Confidential into Oracle d Confidential base depending on the criteria and extract additional d Confidential from the d Confidential base. Convert the d Confidential into a text file and encrypt it before sending it to National Attorney Network. The whole process was automated. Additional role as a Project lead in maintenance and enhancing of Credit Card Litigation Application.