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Lead Systems Analyst / Scrum Master Resume


  • Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO) and Certified SAFe 4 Agilist with overall 13+ years of experience in IT industry having core expertise in Business Analysis, Quality Assurance and Process Management.
  • Experience in all phases of System Development Life Cycle (SDLC) - Analysis, Design, Development, Testing and Configuration Management of software applications.
  • Lead teams of various sizes and demonstrated superlative skills in seamless coordination between onsite as well as offshore teams.
  • Lead Sprint planning sessions involving the Product Owner and Agile team members.
  • Expert in conducting requirement gathering sessions and interviewing Subject Matter Experts (SMEs) to proficiently capture the business needs.
  • Extensively involved in analyzing requirements and creating artifacts including Process Flow, Systems Requirements Specifications (SRS), UAT Plans and User Guides.
  • Proficient at creating User Stories, Use-cases, sequence diagrams, collaboration diagrams, activity diagrams, class diagrams, process flows & work-flows using UML tools such as MS Visio and Requirement Management tools such as JIRA, HP ALM and IBM Rational DOORS.
  • Superlative skill set in conducting Joint Application Development (JAD) and UAT sessions.
  • Astute experience in working on implementation of Integrated work products involving coordination with COTS product vendors.
  • Proven effective coordination with higher management as well as stakeholders regarding the outcomes of project tasks.
  • Experience working on various web-based platforms like PEGA applications, al environment, Health-IT NHIN and Web designing/deployment.
  • Extensive experience in Testing tasks identifying Test Scenarios and writing Test cases.


Business Analysis: MS Visio, HP ALM, IBM Rational Requisite-Pro, Atlassian JIRA, IBM DOORS, MS Office suite, MS Project, One Note, Connect All, Confluence

Methodologies: AGILE, SCRUM, EPLC, Waterfall, RAD, JAD

Design Tools: MS Visio, Balsamiq, Microsoft Axure 7, MS Powerpoint, eDesigner/ eSubmitter

Reporting Tools: Tableau reports, Business Objects, Crystal reports

Testing tools: Fiddler2, QTP, SOAP UI, NUnit, WinRunner, Quality Center

Programming Languages: C#, C, C++, SQL, PL/SQL Perl, PHP, UNIX, PEGA PRPC

Web Technologies: Microsoft SharePoint, HTML, CSS, JavaScript, AJAX

RDBMS: Oracle 12c, IBM DB2, SQL Server 2005/2008, MySQL

XML Tools: XML, XSLT, XPATH, XQUERY, Web Services

Healthcare Technologies: HL7, NHIN, HITSP, CCD, MEGAHIT, CONNECT Gateway, ICD9/10

Web Design Tools: Photoshop CS2, Fireworks, Flash, Dreamweaver



Lead Systems Analyst / Scrum Master


  • Works as a lead analyst to support Sprint releases for new development projects and ongoing releases for Operations & Maintenance projects.
  • Conducts and leads Sprint Planning meetings with the team and Product owner for various Confidential applications supported by CeSub.
  • Leads Daily Scrum meetings to perform project coordination tasks with the team.
  • Collaborates with business users to gather the requirements, documents the SRS and works closely with the technical development teams to implement the changes.
  • Conducts weekly meetings with the Confidential Management team and Confidential Business users to provide the progress status of sprint activities.
  • Uses MS Project to update and manage the Sprint schedules.
  • Follows EPLC process to create the various project documents adhering to the CMMI Level 3 standards for all the projects including Project schedules, Kickoff Presentations, SRS, RTM, Process Flows, Test Readiness Review, UAT plans etc.
  • Creates Process Flow diagrams for multiple projects using Microsoft Visio 2010 and screen mock-ups using Balsamiq tool.
  • Leads the UAT sessions with the end users and demoes the functionality at the end of sprint cycles.
  • Conducts sessions for end users to demo and explain all features of applications created as part of different sprint cycles.
  • Works on COTS product PRIMO and coordinates with the 3 rd party vendor for the product bug fixes.
  • Works as SME on the features of PRIMO application and provides to end users.
  • Manages CeSub help-desk support team to resolve the industry queries while maintaining the SLAs.
  • Works on materials and provides to the CeSub team on different applications.
  • Participates in Peer Reviews and works closely with Testing team to document the Test scenarios.
  • Hands-on experience in testing the applications.
  • Creates and maintains eSubmitter Templates used by Industry users using the eDesigner tool.
  • Performs Gap Analysis, Impact Analysis and Risk Analysis on ongoing projects per iteration.
  • Involves in testing the Tableau, Crystal and Business Objects (BOBJ) reports for CDRH.
  • Uses Sharepoint as means of document repository for the transitioned as well as newly created documents and worked on arranging the folders in Sharepoint

Environment: ALM, JIRA, Balsamic, SQL Developer, Oracle 12c, XML, XPath, HL7 ICSR, Microsoft One Note, Microsoft Visio, Sharepoint, Crystal Reports, Tableau, Business Objects, Microsoft Office Suite, PRIMO (SUS), EMDR, Rad-health Pro, PRIMO, GUDID, eCopies Loader, eDesigner, eSubmitter


Business System Analyst


  • Involved in requirements gathering by conducting meetings with the Business and other stakeholders
  • Collaborated with technical development teams to gather the technical requirements for the projects
  • Developed activity diagrams using Microsoft Visio 2010
  • Created and maintained different artifacts including Functional Requirements Specifications and System Requirements Specifications using IBM DOORS 9.4
  • Created wireframe Mockups and prototypes using Axure 7
  • Worked on creating XML API specifications document and defining various attributes
  • Participated in Lead and Peer reviews involving Team Leads and SMEs and performed Peer reviews for other documents
  • Conducted UAT sessions with stakeholders to ensure that the system performs its functionality as desired
  • Managed documents on client’s SharePoint site and performed other SharePoint related tasks
  • Involved in weekly status meetings with the client to discuss progress of the projects

Environment: IBM DOORS, Axure 7, Microsoft Visio, XML, API, Sharepoint, JAD, Microsoft Office Suite


Senior Business/Quality Analyst


  • Gathered business requirements by conducting sessions with Business Owners and sponsors.
  • Organized and participated in the project’s weekly meetings with stakeholders from different divisions and documented the meeting minutes
  • Led team of Business analysts and supervised multiple projects simultaneously
  • Participated in JAR sessions and one-on-one meetings and collaborated with the BA/Development resources to gather and document technical requirements for the projects
  • Worked with Business Analysts to create and analyse the Use cases and developed Use case diagrams from User stories using MS Visio
  • Created System Specification documents SSD for different projects identifying the call flow for the Frontline agents and uploaded them to Atlassian Confluence
  • Participated in System Specification Document Reviews and provided review comments Involved in Manual testing of the Call Flow screens for the Front-line CCR Agents for various NEW Corporation clients including DirecTV, Verizon, Walmart, ATT, Xfinity, Rescue Link etc
  • Performed Integration testing with multiple components involved in the Business Process comprising of PEGA, Service Bench, Billing Gateway, Tax Gateway, Communication Gateway etc
  • Performed backend testing with Oracle 10G database tables using TOAD interface
  • Tested the Web Service Request and Response API XMLs using the PEGA Clipboard applications
  • Participated in testing of Internal web services through PEGA Call Flows as well as External web services through Fiddler2 tool
  • Used JIRA to manage System Requirements and Defects.
  • Conducted UAT sessions with the Call Center Agents.

Environment: Agile, PEGA, Service Bench, Atlassian Confluence, JIRA, TOAD, Oracle 10G, SQL, Web Services, WSDL, XML API, Fiddler2, MS Visio, MS Word, MS Excel, Oracle SMART


Business Analyst / SCRUM Master


  • Worked on AGILE methodology using every day SCRUM meetings involving the entire team
  • Participated in NHIN participants on-boarding process for Health IT project for 15 stakeholder partners of SSA and involved in documenting the project kick-off meeting documentation
  • Led meetings with stakeholders and served as a single Point of Contact POC between the stakeholders and Confidential internal team and documented meeting minutes and communicated those to the team
  • Involved in Manual testing of clinical documents CCDs and worked extensively on XML documents and XPATHS to create Test Plans
  • Worked as a part of team for creating Test plan and Test cases for HL7 CCD testing for Social Security Administration
  • Served as a CCD Team Lead; assigned CCDs to various team members and consolidated the test results to report to the respective NHIN participants
  • Managed the Defect tracking process, this included prioritizing bugs, assigning bugs, and verifying bug-fixes using Quality Center
  • Worked as a Project Coordinator and acted as liaison between the SSA partners and Confidential and coordinated multiple tasks across internal teams at Confidential for the NHIN project
  • Worked with SME and contributed to ongoing maintenance and updating of BRD Requirement document as well as the Testing progress document for every NHIN participant using IBM DOORS
  • Responsible for gathering requirements for building HITMER rendering tool, which is used to render XML documents into easy-to-view Tabular format
  • Responsible for facility research of NHIN Participant against the existing Structured Data Repository (SDR) of Social Security Administrations Disability Claim



Senior Programmer Analyst


  • Worked as a Senior Technical Analyst for Marketing and Communications Department and a web master for various departments of Confidential
  • Handled a team of 4 intern web designers to handle multiple projects simultaneously and worked as a liaison between the stakeholders and the web designer team
  • Narrated the web interface designing requirements efficiently to the web designer team and involved in brainstorming sessions to decide the web layouts of various web sites, planned new web site designs and created new web site as per client requirements
  • Created an online web platform for Professor-Student interaction in terms of posting class notes and submitting the assignments
  • Interviewed Clinical Operations, Registrars, Admissions to gather Business requirements
  • Used MS Visio to create diagrammatic representations for applications and illustrated dependencies
  • Created SRS and BRD documents for various departmental applications and collaboratively shared the documents with stakeholders using IBM Rational DOORS Requirement management tool
  • Managed Requirement changes and initiated GAP analysis before start of each project
  • Involved in hosting JAD sessions and demonstrated the functioning of web applications
  • Worked closely with clients to understand the department requirements and hence designed, developed and deployed web pages for the web sites
  • Revamped web sites for many departments including Biochemistry Department, GW Cancer Institute, etc from wireframe documents and created requirement traceability matrix to check whether all the requirements were satisfied
  • Involved in User Acceptance testing (UAT) with the end users before hosting the web sites Live

Environment: Agile, MS Word, IBM Rational DOORS, CMS Tool Vignette, MS Project 2007, SOAP UI, MS Power Point, Adobe Photoshop CS4, Adobe Fireworks CS4, Adobe Flash CS3, HTML

Confidential, Washington, DC

Business System Analyst / Senior Perl Scripter


  • Involved in meeting with the Department Directors and development team to gather and understand the User Requirements for creating the dashboard and the scripting process
  • Created Use Case documents and uploaded it on the shared drive for
  • Worked closely with Development team to create Technical Specification document
  • Worked with senior Perl scripters to gather requirements using AGILE methodology and consistently reviewed the BRD document to capture the exact script generation process
  • Trained several junior scripters to use the created templates to extract the web site news information
  • Written scripts to capture news articles from Web-Normal, Href-Loops, Portals, and RSS websites
  • Assisted Development team in designing UI for Dashboard interface for the scripters using web designing tools according to the documented specifications and wire-frames
  • Created Process Work Flows, Detailed Functional Requirement (DFR), and responsible for preparing Software Requirement Specifications (SRS) document

Environment: Agile, MS Word, MS Sharepoint, Perl Express, Microsoft Visual Studio, Winrunner, AJAX


Web Designer/ Tester


  • Worked closely with clients to understand department requirements; designed, developed and deployed web pages for web sites
  • Revamped web sites for many departments including Biochemistry Department, GW Cancer Institute, etc from wireframe documents and created requirement traceability matrix to check whether all the requirements were satisfied
  • Used Html for building web applications along with web designing tools including Macromedia Dreamweaver and Adobe Photoshop
  • Tested the web sites to check the UI requirements using testing tools like Winrunner
  • Created test plans and test cases to check the performance and load capacity of various ecommerce web sites created at Confidential
  • Created newsletters for various occasions and dispatched those to client mailing lists
  • Worked individually as well as a part of the team on ongoing projects

Environment: MS Word, Macromedia Dreamweaver, Adobe Photoshop, Adobe Fireworks, Adobe Flash CS2, WinRunner, Autotask


Junior Business Analyst


  • Participated in new employee that involved Business Analysis trends and Object-Oriented Approaches using ASP.NET platform
  • Involved in gathering information from the Asset Management Committee and converted the information obtained to the Business Requirements Documents BRD
  • Developed Business Use Cases from Business Requirements using MS Visio
  • Developed Business Process Flow Diagrams using MS Visio and worked as a part of team discuss the consistent changes in the Requirements
  • Worked creating presentation layouts using projector transparency sheets for bi-weekly progress meetings
  • Provide technical and procedural support for User Acceptance Testing (UAT)

Environment: MS Word, MS Powerpoint, MS Excel, MS Visio, BRD, Quality Center, Solution Design Methodology

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