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Ux Lead Project Manager Resume

Atlanta, GA

SUMMARY:

  • Proven Senior Technical Project Manager /IT Portfolio Manager/Program Manager
  • Big Budget Experience / Infrastructure / Disaster Recovery / PMP / Agile/Waterfall
  • Agile Methodologies include Scrum KANBAN, Scrum Agile Continuous Delivery, PM Agile
  • Sprints Continuous Delivery & Waterfall
  • Seasoned Project Manager with many years of experience in leading the development and implementation of service based technology solutions in the information technology, telecommunications, and consulting industries
  • Proven record of accomplishments working with large multi-location organizations serving as a key strategic member of Program Management Offices supporting client’s enterprise-wide technology infrastructures
  • Key Project Experience: 15+ years of experience incorporating PMI® standards in program / project leadership; Media Background; experience managing Business Intelligence, Enterprise Data Warehouse, Software delivery in Agile using SDLC, Payment Card Industry (PCI), and Data Security Standards (DSS) projects
  • Project Size: Experience managing small to large projects, the highest being $70M budget; experience managing onshore / offshore and third party vendors; managed over 85-member cross-functional team

AREA OF EXPERTISE

Functional:

  • Infrastructure
  • Access Management
  • Project and Program Management
  • Onshore / Offshore Leadership
  • Vendor Management
  • Project Planning
  • Payment Card Industry (PCI)
  • Data Security Standards (DSS)
  • Access Management
  • Tracking & Vulnerability experience
  • War Room Leadership
  • Budget Management
  • Enterprise Data Warehouse Portal
  • Business Intelligence
  • Contingency
  • Security Audit
  • Disaster recovery planning and execution

Industries:

  • Telecommunications
  • Software
  • Education
  • Government
  • Big Box Companies
  • Food Manufacturing
  • IT Consulting
  • Non-Profit
  • Media

TECHNICAL SKILLS:

Technical: MS Office Suite, MS Project, MS Project Server, Business Objects, Oracle, PeopleSoft, SAP ERP, Informatica, Teradata, Visual Basic, Crystal Reports, Java, HTML, XML, Windows NT, UNIX, UML, OLAP, IBM, DB2, Ab Initio, Brio, MS Win, MS SQL, Wintel, Sybase, BOXi, LDAP, Weblogic, IPlanet, Test Director, Clear Case, Mercury Wintel, Active Directory, COSMOS, Softrax, SourceSafe, SharePoint, RPG, COBOL, BASIC, FORTRAN, C+; Active Directory

Methodologies: Agile, Waterfall

PROFESSIONAL EXPERIENCE:

Confidential

UX Lead Project Manager

  • Gathered inputs from our customers, partners and business units into clear and justifiable product requirements that drove the User Experience Backlog and prioritization of the Digital Experience Portfolio that supported the UX vision and strategy. 
  • Assessed market and cloud trends and opportunities, and then developed and prioritized User Experience roadmaps to deliver industry leading designs. Controlled the process of improving the user experience across the digital stream on Confidential &T Cloud Portal and Business Center application integration.
  • Focused on driving the team to accomplish the end product. Provided technical guidance to and drove cross-functional initiatives with key partner organizations (e.g., product marketing, pricing, technical field enablement, sales specialists and specialist systems engineers). 
  • Established and implemented the necessary KPIs, analytics and operating reviews to ensure successful program execution, investment outcomes, product releases, product performance and customer adoption. 
  • Acted as the voice of the customer to deliver the industry leading user experience. Successfully managed a 9.8M budget. 
  • Evaluated new product integration and market opportunities where UX can be used to deliver differentiated value to customers and partners.
 

Confidential, Atlanta GA

Infrastructure Project Manage

  • Manager of complex, high value IT delivery projects that required the coordination of development work and technology work on multiple platforms to achieve desired functionality. 
  • Proven experience leading complex IT development technology projects. Proficient in the use of the Microsoft Office products: Outlook, Word, Excel, PowerPoint, Visio, and Project. 
  • Strong soft skills that include: * Strong written and oral communications. 
  • Ability to lead a team to desired outcome. 
  • Experienced interacting with both senior leaders as well as peers. Ability to identify and negotiate solutions to address project challenges. 
  • Comfortable challenging ideas and working with disparate groups to bring about consensus. 
  • Able to handle ambiguity in the project without losing focus. Able to perform with minimal direction. 
  • Exposure to Agile Methodology. Familiarity with Clarity or similar project portfolio management tools. 
  • Significant understanding of technical environment and ITIL methodologies. Proven ability to lead large/complex matrixed team from many different internal groups and different locations and drive results through task coordination, handoffs and overall delivery of solution.
 

Confidential, Alpharetta GA

Deliver Manager

  • Responsible for supporting large enterprise accounts while managing client relationships and senior-level technical personnel; a strong communicator, hands-on, have strong technical understanding, comfortable working under pressure and have ITIL experience
  • Supervise incident management, change management, problem management, and network optimization projects
  • Customer communications; primary interface for all customer issues
  • Manage implementation and optimization projects
  • Lead Customer Service Reviews (weekly, monthly, quarterly); generate reports (SLA and operations)
  • Operational ITIL analysis and reporting (trend, consultant performance evaluations, availability, and capacity management)
  • Lead senior-level technical teams; supervise Customer and internal processes

Confidential, Atlanta GA

Senior Technical Project Manager/Program Manager

  • Program Manager for Southwest and Midwest Regions Spectrum Balancing for RAN HQ IPMO
  • Full Software Development Lifecycle (SDLC) project management experience for complex software systems
  • Software development with Verification and Validation (V&V) experience
  • Reliability, Availability, Maintainability and Safety (RAMS) experience
  • Knowledge of working with procurement from third party vendors
  • Experience delivering multiple instances of complex systems
  • Experience with technologically challenging research projects and high-service-level service contracts
  • Strong Project Management skills, with demonstrated excellence in schedule and budget management
  • Project Management Professional certification; experience with Software-as-a-Service platforms
  • Created shared vision across multiple stakeholder teams and provided confident leadership to teams with strategic objectives
  • Solid strategic program / project management experience including the ability to set and drive requirements across multiple functional arenas
  • Strong analytical and strategic thinking abilities, including the ability to create insights and drive
  • Self-motivated and directed, requiring minimal supervision for successful assignment completion
  • Delivered the outcomes and benefits required by the Confidential &T RAN HQ, its delivery partners and other stakeholders
  • Completed an intense Agile Certification Course Confidential &T University
  • Used Agile Software Development Lifecycle (SDLC)
  • Created and implemented deliverables that met agreed upon requirements and time targets
  • Stayed within financial budgets and involved all the right people; Millions in 2015 savings
  • Responsible for front door and end-to-end program management
  • Consulted directly with internal and external clients on business goals, tools, strategies and best practices
  • Full accountability for managing concurrent projects/programs of complexity including projects / programs that span multiple regions, functions and/or business units
  • Directed team's activities and interacted with other project / program managers to ensure alignment of project goals and progress with client needs and priorities
  • Utilized knowledge of business, industry and technology to in corporate business process improvements into the organization; advocated for adherence to standards
  • Created and provided financial metrics and measurements to track performance / compliance

Confidential, Atlanta GA

Senior - Business Mgmt. IT / Finance

  • Responsible for program/project management, finance validations for portfolios, ITRRs, and client funding letters and IT projects; obtained VP and Executive Director Approvals for each
  • Consulted directly with internal and external clients on business needs
  • Experience in managing stakeholders; demonstrated ability to manage project risk

Confidential, Alpharetta GA

Senior Program/Portfolio Management/Project Mgmt. Wireline / Mobility

  • Responsible for managing Business Intelligence Data Warehouse development program utilizing professional services methodology; Integrated Data Warehouse design, development, management and business intelligence
  • Managed budgets of over $5M per project
  • Managed project teams of 25+ developers, testers and analyst
  • Portfolio Management included monitoring performance of projects within portfolio and working with
  • IT and business management to streamline portfolio management processes
  • Made sure financial reports were effective and met objectives
  • Had specific objectives to deliver to the Confidential &T organization, and its stakeholders
  • Introduced significant changes to the way the EDW/BI Team processed data
  • Involved a wide range of stakeholders from different parts of the organization
  • Championed a cross-functional project methodology to centralize and improve project communications
  • Responsible for program/project planning, project recovery, assessments, project mentoring
  • Facilitated feasibility studies to determine demand, success ranking, and stakeholder interest
  • Authored project documentation using tools such as MS Project Server
  • Responsible for development of process inventories, process maps, and test plans
  • Planned and supervised activities for multiple infrastructure and support projects
  • Responsible for planning and facilitating JAD sessions with the offshore team members
  • Responsible for planning contingency and disaster recovery planning and execution
  • Complied with technology and corporate governance elements of Sarbanes-Oxley

Confidential, Alpharetta GA

Sr. Technology Program Manager BI/EDW PMO

  • Provided overall leadership of the BI/DW PMO and directed technology efforts to ensure continuous development and execution of technical strategies; experience with ITIL recommended processes, procedures, tasks, and checklists
  • Managed budgets of over $70M annually
  • Managed a team of 25+ Project Managers and 5 Business Analyst
  • Developed a master project plan that provided guidance for the entire project team
  • Responsible for all aspects of the organization’s information technology BI/DW PMO and systems
  • Responsible for SAP ERP Conversions, ETL, planning and execution
  • Responsible for contingency and disaster recovery planning and execution
  • Monitored project progress and managed project risk; provided communications to upper leadership
  • Procured and installed MS Project Server to manage and track progress against project plans, business timelines, and changing priorities
  • Provided vision and leadership for developing and implementing information technology initiatives
  • Supported business operations in order to improve cost effectiveness and service quality within the operations and focus areas of the company
  • Managed projects related to enterprise application and data base development, data management and data services infrastructures, server and network infrastructure, security administration, website / intranet development, application/customer support; created Failover and disaster recovery planning
  • Led and mentored small teams to deliver high-quality results with the absolute highest levels of customer service

Infor.com, Alpharetta GA

Sr. Project Manager BI / EDW (Consultant)

  • Responsible for Full data warehouse life cycle development and deployment; managed new integration ( Corporate Merger) rollout for COSMOS; led business intelligence and enterprise data warehouse integration
  • Managed a team of over 14 BOXI Systems Administrators and Developers
  • Managed many project budgets and completed contract negotiations
  • Responsible for project planning, project recovery, assessments, project mentoring, project leadership, and program management office
  • Scheduled and facilitated significant project meetings (JAD facilitation)
  • Planned and supervised activities for multiple Infrastructure and support projects
  • Complied with Infor Technology and corporate governance elements of Sarbanes-Oxley

Confidential, Chicago IL

Sr. Project Manager BI / EDW (Consultant)

  • Sr. Project Manager for Business Objects XI (BOXI R2) Implementation project; responsible for new rollout for business intelligence, enterprise data warehouse, ODS and infrastructures
  • Managed a team of over 4 BO Systems Administrators and over 14 BO Report Developers
  • Managed vendor selection and contract negotiations
  • Procured Wintel Servers/Business Objects Software applications
  • Responsible for contingency and disaster recovery planning and execution
  • Managed in-house development of SDK, PIK Migration tools
  • Responsible for the solutions architecture design (Visio, use case, ERWIN)
  • Managed and facilitated significant project meetings (JAD facilitation)
  • Planned and supervised activities for multiple Infrastructure and Support Projects

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