SUMMARY: 
I have 18 years of Project Manager / Systems Engineer: network engineer, tester, software services provider, and project manager in telecommunications and government services. He has 4 years Technical Project Manager testing software through all stages of the release cycle, Six Sigma, QA Testing and 2 years leading software support projects testing software; designing, installing, and managing networks; integrating problem resolutions; and using telecommunications vendor equipment: Avaya, Cisco, Nortel and Citrix. He is currently pursuing Project Management Certificate from Villanova University.

EDUCATION:

• B.S
• Associate of Applied Science Degree in Computer Science

CERTIFICATIONS/TRAINING:

• Currently pursuing IS Project Management Certificate,
• Data Communications Certificate,
• Telecommunications Certificate,)
• Microsoft MCP/MCSA Certification,
• CISSP: Certified Information Systems Security Professional

TECHNICAL SKILLS:
Operating Systems: AIX, Linux, HP-UNIX, Sun-Solaris, Windows, MS Technologies SDLC
Ancillary Skills: Microsoft, ORCLE, IBM, SUN, HP-UNIX, RF(Radio Frequency)RF Network Design, RF Switches, RF ATE, Network Analyzers, RF Component Testing, VoIP, Modems, CSU/DSU, LAN/WAN, System Security, Network Management 
Software, Firewalls/IPS Configuration & Maintenance, Mechanical CAD Engineering drawings, 
AutoCAD, Visio, and PowerPoint, MS Project, Excel, Cisco WebEx, eCommerce experience, Strong Analysis / Leadership Skills

EXPERIENCE:

09/10-Present Confidential - IT Services (Burlington, VT)
Title: TECHNICAL PROJECT MANAGER 
Confidential Centricity Electronic Medical Records specializing in hosted solution environment services.

• Provided insight, installation, and integration of Hosted EMR services to customers, vendors, and leading cross-functional teams.
• Coordinate all aspects of Centricity Hosting and product implementation projects for GE Healthcare IT with specified criteria surrounding account size and/or order amount.
• Total ownership and management of hosting implementation process, including order review, project planning, resource scheduling and coordination, site-specific system configuration and design / recommendations, equipment/hardware scheduling, system implementation, coordination of system integration and system go live and turn over
• Ownership of Hosting services delivery for add-on orders for existing install base customers or post implementation management for accounts.
• Active management of customer satisfaction and customer quality requirements and issues.
• Plan, direct, and coordinate activities of designated project resources at multiple organizational levels.
• Conduct on-site or remote reviews with accounts regarding implementation of software and/or processes.
• Research alternate approaches to existing software and hardware when standardized approaches cannot be leveraged. Advise customers and stakeholders on alternate methods of solving needs or problems, recommend specific solutions and recommend procedural flow of solutions in a specific environment.
• Conduct pre-contract implementation scoping to potential accounts. Initiate and maintain account profile throughout the implementation process.
• Participate in other departmental projects, such as process development, systems integration, and documentation.
• Assure compliance and adherence with customer guidelines and GEHC IT process and policy requirements.
• Use of computer-based project management tools and software to direct and manage projects.

5/08-06/10 Confidential Burlington, VT
Title: ENGINEER PROJECT MANAGER / PROGRAM ANALYST ENGINEER 
A Wireless Broadband Outsourcing Company specializing in design and implementation of Broadband Wireless networks.

• Provided insight, installation, and integration of Cisco network equipment: Cisco Routers and Cisco Switches using VoIP and Citrix configuration experience.
• Experience with conducting site surveys and providing data for Project Management Tracking systems.
• Supported and managed LAN/WAN project requirements and application services / Firewall – IPS Support.
• Strong technical strategy, project management skills with attention to details – a quick learner that is able to grasp the big picture in meeting the business needs.
• Collaborated with Management, Customers, Team Members, and outside vendor product representatives to meet and resolve on project needs with the ability to communicate effectively both verbally and in writing.
• Provided hands-on experience with interacting across teams and managed services teams at all peer levels.
• Provided hands-on experience testing software / hardware supported on multi operating systems. Unix / AIX, HP-UNIX, Sun-Solaris, Windows.
• Provided Project management experience for enterprise class voice / wireless network designs.
• Maintain documentation on Technical Projects, software, hardware, inventory, and other Project functions.
• Perform technical editing / in maintaining system documentation, network design drawings using tools such as AutoCAD / Visio.
• Experience with PhotoShop, HTML, e-Commerce Solutions, Project Coordination, SDLC, Strong Analysis
• Experience in keeping abreast of new technologies and identifies those that would benefit work environment
• Experience working with vendors on scope of work related to project needs, invoice review and approval
• Experience Management skills implementing, coordinating, overseeing a variety of management activities / with strong leadership skills. With proven Professional Service experience.

12/06 – 4/08 Confidential (Burlington, VT) 
Title: SYSTEMS SOFTWARE CONSULTANT / NETWORK ENGINEER
A $100M company with 800 employees specializing in point-of-care decision support solutions for 30,000
physicians across the US

• Assisted customers with the design, testing, installation, and integration of Electronic Healthcare Record software products
• Technically supported healthcare customers with installations, integration, and solutions to complex problems with VoIP
• Provided second/third level technical support for Voice and/IP Telephony technologies to all locations.
• Acted as focal point / Technical Lead for VoIP and network problem resolutions
• Working knowledge of Quality of Service (QoS) / Voice Mail, and Gateways /Firewalls
• Collaborated with project management, product development, and clients in evaluating, implementing, and supporting the company’s clinical solutions across a diverse healthcare customer base
• Developed technical documentation and reviews to facilitate efficiency in customer implementations

12/04 – 12/06 Confidential (St. Albans, VT) 
Title: INFORMATION TECHNOLOGY SPECIALIST / NETWORK ENGINEER 
$50M government contractor with over 500 employees providing information technology services to the Department of Homeland Security

• Provided IT support services--systems analysis, network administration, IT security, and software/server support--to 900 staff members at a Department of Homeland Security site
• Analyzed and identified network requirements while defining and maintaining architecture and infrastructure, configuring and optimizing servers, hubs, routers, and switches
• Planned, coordinated, and provided analysis, design, and maintenance to LANs, WANs, multiple servers, and automated systems as well as hardware and software & Firewalls
• Working knowledge of Quality of Service (QoS) / Voice Mail, and Gateways
• Experience with Cisco IPT related products
• Provided hands-on experience testing software / hardware supported on multi operating systems. Unix / AIX, HP-UNIX, Sun-Solaris, Windows.
• Provided System Admin support for the unix servers. Sun-Solaris, AIX, HP-UNIX
• Acted as focal point / Technical Lead for VoIP and network problem resolutions
• Developed technical documentation and reviews to facilitate efficiency in customer implementations
• Experience developing and maintain a Disaster Recovery Plan.

4/02 – 11/04 Confidential (Exeter, NH)
Title: SYSTEMS IT SUPPORT SPECIALIST /NETWORK ENGINEER 
A $12M mechanical engineering firm with 100+ employees providing HVAC system design and installation services 
to commercial and residential clients

• Oversaw the support and installation of CAD/CAM software including MS Visio
• Assisted Engineers with mechanical drawings, software support, field operations, design work, and data retrieval and storage
• Increased engineering team’s utilization of available technologies and software capabilities
• Aided in automating key administrative and design functions
• Helped improve overall productivity and efficiency by training end-users in proper system and software operation

4/98 – 2/02 Confidential (Marlborough, MA)
Title: SENIOR SYSTEMS TEST ENGINEER, NETWORK MANAGEMENT  DIVISION 
A 400-employee division of 3COM providing software development/software services for network management application clients

• Coordinated system testing of embedded Network Management client-server and web-based applications on multiple platforms (IBM-AIX, HP-UNX, SUN-Solaris, MS-WIN)
• Developed and executed test plans, checklists, result reports, and documentation for testing JAVA/HTML browser-based applications
• Performed White/Black Box testing on Element Management Systems and Network Management Systems for all data switches and web-based products that use industry-standard databases
• Utilized test development languages and test tools: TCL/PERL, Rational Performance Studio, ClearCase, ClearQuest, TestDirector, and Mercury WinRunner
• Assisted 30 Software Developers in identifying and resolving problems throughout the testing and debugging process
• Acted as focal point / Technical Lead for VoIP /IP Telephony technologies network problem resolutions
• Developed technical documentation and reviews to facilitate efficiency in customer implementations/Firewalls.
• Provided Project management experience for enterprise class voice / wireless network designs.
• Provided hands-on experience testing software / hardware supported on multi operating systems. Unix / AIX, HP-UNIX, Sun-Solaris, Windows.
• Provided System Admin support for the unix servers. Sun-Solaris, AIX, HP-UNIX
• Working knowledge of Quality of Service (QoS)
• Played a pivotal role meeting project deadlines and achieving objectives including helping to automate 30% of the testing cycle process

1/94 – 4/98 Confidential (Billerica, MA)
Title: SOFTWARE SYSTEMS TEST ENGINEER/SENIOR NETWORK  SUPPORT ENGINEER

• The 1000-employee division of Nortel providing software and hardware network devices for enterprise network clients
• Implemented functional and systems testing for remote access servers across Remote Access Server-Router Division
• Provided pre- and post-sales customer support including debugging, problem duplication, beta site testing, software release testing, and system installation
• Supported all Nortel Networks Ethernet, Token Ring, FDDI, ATM, enterprise networking connectivity products
• Provided in-depth LAN and WAN troubleshooting, root cause analysis, and technical support for pre- and post-sales issues
• Acted as focal point / Technical Lead for VoIP /IP Telephony technologies network problem resolutions
• Provided Project management experience for enterprise class voice / wireless network designs.
• Developed technical documentation and reviews to facilitate efficiency in customer implementations
• Maintain documentation on Technical Projects, software, hardware, inventory, and other Project functions.
• Experience in keeping abreast of new technologies and identifies those that would benefit work environment
• Experience working with vendors on scope of work related to project needs, invoice review and approval
• Obtained Nortel Networks Hub/Switch/Router Certifications
• Other Experience Relevant to the Position
• Managed 25-30 Dell servers at 25-person call center serving 600+ users for: Siemens Government Services
• Tested software, designed, installed, and managed networks, resolved integration problems for: (FairPoint Communications, Allscripts, Siemens, 3Com, Nortel)
• Used telecommunications vendor equipment such as Avaya, Cisco, Nortel, 3Com for: (Nortel, 3Com, Siemens, and FairPoint Communications)
• Provided input to customers on installation, integration, and solutions to complex problems relating to the design and implantation of special project assignments for: (Nortel,3Com,Siemens,Allscripts, and FairPoint)
• Provided hands-on experience testing software / hardware supported on multi operating systems. Unix / AIX, HP-UNIX, Sun-Solaris, Windows.
• Provided System Admin support for the unix servers. Sun-Solaris, AIX, HP-UNIX
• Managed wide range of LAN/WAN project requirements, customer needs, and application services needs for: (Nortel,3Com,Siemens,Allscripts, and FairPoint)
• Conducted site surveys, provided network design drawings using Visio/AutoCAD tools, experience writing/ maintaining documentation.