We provide IT Staff Augmentation Services!

Integrated Program Manager Resume

Nyc, NY


  • Sr. Business Systems Analyst with 8+ years of experience in Banking and IT Industry. Worked on different SDLC methodologies including Waterfall, SAFe, Scrum, Kanban and Waterfall - Scrum Hybrid.
  • Extensive knowledge in Banking risks and compliance like Credit risk, Operational risk, FACTA, FCRA, Bank
  • Secrecy Act (BSA), USA Patriot Act, USA Securities, PCI DSS and Federal Reserve System.
  • Acted as liaison between various IT departments like Business Owners, Design team, Development team and vendors to discuss business problem and provide cost-effective solutions that serves the business needs.
  • Facilitated meetings with cross-functional teams including the Management, UI/UX, Design, Operational, Development, Testing team and Stakeholders to gather requirements and maintain transparency.
  • Educed business requirements through Interviews, Joint Application Development (JAD) Sessions, Brainstorming, Document Analysis, Requirement Workshops with End-users, Project Managers, Subject Matter Expert (SME’s) and Stakeholders for business process re-engineering and improvement.
  • Crafted various documents like Project Charter, Work Breakdown Structure (WBS), Business Requirement Document (BRD), Functional Requirement Document (FRD), Requirements Traceability Matrix (RTM), Use-Case Specification and System Requirement Specification (SRS) which support strategic objectives of the Corporation.
  • Created detailed project roadmaps with well-defined tasks, milestones and specifications with sponsor sign-offs which served to communicate project progress to management using MS Project, Team Foundation Server (TFS).
  • Conducted GAP (AS-IS & TO-BE) Analysis, Impact Analysis, Cost-Benefit Analysis, Change Management, Business Process Modeling, Feasibility Analysis, SWOT Analysis, Risk Analysis, ROI Analysis and Root-Cause Analysis.
  • Tracked Project status, raised tickets and decomposed Epics and tasks into User Stories based on vertical and horizontal techniques using INVEST criteria in JIRA, Rally and Confluence.
  • Worked with Product Owner for continuous requirements elicitation in Product Backlog, Backlog Grooming and ensured the stories meet the “Definition of Ready”, Acceptance Criteria and “Definition of Done”.
  • Developed various Unified Modelling Language (UML) diagrams which included Use Cases, Activity diagrams, Class Diagrams, Sequence diagrams, Data Flow diagrams and E-R diagrams in Erwin, Lucidchart and UML.
  • Developed prototypes like process workflows, wireframes and mockup screens to have user friendly enriched
  • User Interface (UI) for the Web application using different tools like Balsamiq, Moqups and Wireframe.cc.
  • Assisted Architect in identifying various Dimensions in the Data Warehouse by performing Data Mapping between source and the target for various data integration tasks like data transformation and data mediation.
  • Participated in Agile ceremonies like Backlog grooming, Daily Scrum, Sprint Planning, Retrospective and
  • Review meeting to ensure meetings are as per the requirement and the project is continuously moving forward.
  • Expertise working in various architectures like Service Oriented Architecture (SOA), 3-tier and N-tier architecture and performed Client side and Server side validations using JavaScript, Node.JS and Angular JS.
  • Experience working with different data sources on Non-Relational Databases like Flat files, XML files, Excel, CSV files and other Relational sources like SQL Server, MySQL Server and Oracle.
  • Hands on experience in creating Schemas which included Tables, Joins, T-SQL, Unions, Views, Indexes, Triggers and Stored Procedures to perform CRUD operations and enhance the query performance.
  • Extensive knowledge in Dimensional & Normalized data models, Facts, Dimensions, Data Marts, Star, Snowflake and Galaxy Schema and various OLAP operations like Roll-up, Drill-down, Slicing & Dicing.
  • Worked on Operational Data Storage (ODS), Online Transactional Processing (OLTP), Staging and Data
  • Warehouse for transforming data from source to target along with experience in Data Migration project.
  • Proficient understanding in interfacing different APIs which included REST and SOAP API to connect related Web Services using various formats like XML, JSON, String and Document to check for API validation and verification.
  • Involved in API documentation containing instructions as to how effectively to use and integrate with an API.
  • Involved in API Testing using POSTMAN and SOAP UI to determine reliability, functionality, performance and security for calculation, transaction and communication between Web Services in a highly efficient manner.
  • Assisted QA team in creating Test Plans and Test Cases for Unit testing and User Acceptance Testing (UAT) with reference to the Requirement traceability Matrix using Selenium, Cucumber, HP ALM.
  • Performed Unit Testing, Integration Testing, User Acceptance Testing (UAT), Black-Box Testing, Smoke Testing, Regression Testing and Performance Testing with good understanding in Software Testing Life Cycle.
  • Extensive understanding of ETL tools like Informatica PowerCenter, MS SSIS and SSRS.
  • Generated multiple reports using tools like Tableau, MS PowerBI and QlikView to create dashboards for visualization, perform data analysis and predictive analysis in near future to make better business decisions.
  • Involved in Defect Management process to improve the quality of the Application under Test (AUT) and eliminate any kind of bugs or defects to develop software with high performance.


SDLC Methodologies: Waterfall, Agile-Scrum, Waterfall - Scrum Hybrid, Kanban, Scrumban and SAFe.

Business Skills: Change Management, Project Planning, Process Modeling, Risk Management, JAD Sessions, Impact Analysis, GAP Analysis, SWOT Analysis and Cost-Benefit Analysis.

Tools: JIRA, Rally, Confluence, Version One, Unified Modeling Language (UML), Lucidchart.

Modelling Tools: Wireframe.cc, Moqups, MS Visio, Balsamiq, SharePoint Designer, CA Erwin.

Office Tools: MS Word, MS Excel, MS PowerPoint, MS Project, MS Outlook, MS Visio, MS SharePoint, Team Foundation Server (TFS), Office 365, Spreadsheets.

Testing Tools: HP ALM, HP LoadRunner, Cucumber, Selenium, POSTMAN, Swagger, SOAP UI, Crashlytics.

ETL and Reporting Tools: Tableau, QlikView, Informatica, Spotfire, IBM Cognos, SQL Server Data Tools - BI, PowerBI.

Languages: VB, JavaScript, Node.JS, C#.Net, ASP.Net, SQL, T-SQL, PL-SQL.

Web Technologies: WSDL, XML, HTML, SOAP, Web Services, REST API.

Databases: SQL Server Management Studio 2014, Oracle 11g, 12g, MySQL Server 2012, MS Access, Teradata.

Data Warehousing: OLTP, OLAP, Data Marts, Data Mining, Slicing/Dicing, Drill Down/Roll up, Pivot, Data Mapping, Data Modelling, Star and Snowflake Schema, ETL.


Confidential, NYC, NY

Integrated Program Manager


  • Managing end-to-end coordination and management of key IT initiatives such as key Business decisions, Corporate application infrastructure implementations and new and existing Product improvement initiatives.
  • Maintaining the Governance portal while opening, updating and closing the risks or issues or change requests or decisions to escalate high level risks to the leadership team.
  • Working in SAFe environment while being part of SoS (Scrum of Scrum) meetings, ART meetings, Program status meetings, PI planning, Stand-up, Sprint planning, Sprint Review and Retrospective meetings.
  • Creating Workstream reports on weekly basis which includes the Sprint scope summary, next steps, any action items, achievements, risks/decisions/issues and metrics like scope churn, velocity and say/do ratio.

Environment: Agile Scrum, MS Office, Rally/Confluence, Slack, Workast, Bitbucket, Splunk, Kanban board, Cassandra, Swagger, CI/CD, Mainframes, Couchbase, Jenkins, Spark Cornerstone.

Confidential, NYC, NY

Project Manager


  • Interacted with business stakeholders to elicit and gather functional/non-functional requirements based on defined scope and estimate timeline for product delivery.
  • Acted as liaison between various IT departments like Business Owners, Design team, Development team and vendors to discuss business problem and provide industry standard solutions.
  • Participated in Architectural discussions with Tech leads to understand the end-to-end flow of the application, identifying the API endpoints involved and create work flow diagram for the same.
  • Maintained program management processes for program scheduling, quality management, communication management, cost management, change management and risk/issue management.
  • Identified different backend services required for the implementation of the feature and raised engagement requests respectively in order to have their support during feature testing and deployment.
  • Developed interactive Kanban board for the team, for QA and other teams as well to track the tickets based on various swimlanes and filters like fix version, Epics, bugs, Tech Debts, etc.
  • Extensively involved in resolving blockers/impediments by performing root-cause analysis while communicating with the cross-functional teams and the Product Owner’s.
  • Conducted different Scrum ceremonies like Discovery, Grooming, Stand Ups and Sprint review meetings. Also, held retrospective meetings using Retrium to get feedback on various aspects.
  • Involved in writing complex JQL queries in JIRA to have visibility of tickets on Kanban board. Also, involved in creating high level confluence pages for effort estimate and feature details as source of truth.
  • Tracked various logs using Splunk in case of any issues to identify the header, params, correlationID, URL, card type, benefits, etc. and shared with the developers for resolution.
  • Performed API testing using POSTMAN to determine functionality and reliability and validate the request and response calls to sync with engineers in case of any issues or failures.
  • Proficient understanding in interfacing different APIs like REST and SOAP API to connect related Web Services using various formats like XML and JSON to check for API validation and verification.
  • Performed debugging using Omnibug in Adobe analytics to identify the pageName, PublicGUID number, URL, etc. to analyze the graphs for the number of requests made to a particular site via mobile or web.
  • Extensively used Slack and crested personal channels to interact with various stakeholders across different teams for transparent communication. Also, used Workast to create and assign tickets with respective team members.
  • Coordinated with QA and the data setup team to have Test Data Characteristics ready, review the Test Cases and identify the backend services to be used.
  • Performed Regression testing using Crashlytics and Fabrics to check the mobile application functionality and report any errors or bugs to the QA and the Development team.

Environment: Agile Scrum, MS Office, JIRA/Confluence, Retrium, Slack, Workast, POSTMAN, Bitbucket, Omnibug, Crashlytics, Fabrics, Splunk, Adobe analytics, Kanban board.

Confidential, O’Fallon, MO

Sr. Business System Analyst


  • Identified the business needs by interacting with Users and Stakeholders to evaluate business solutions.
  • Performed GAP analysis to identify current state of the system and plan for the future state of the system.
  • Elicited and documented requirements from business users and Stakeholders using Business Requirement
  • Document (BRD), System Requirement Specification (SRS) and Functional Requirement Document (FRD).
  • Conducted Joint Application Document (JAD) session which involved all the Stakeholders to know their business requirements on the enhancement to meet the business needs within the prescribed timeline and budget.
  • Assisted management and tech leads in mapping the activities related to the delivery of application solution.
  • Maintained program management processes for program scheduling, quality management, communication management, cost management, change management and risk/issue management.
  • Extensively involved in various Scrum ceremonies like Backlog Grooming, Sprint Planning, Daily Scrum meeting, Sprint Review and Sprint Retrospective meeting to assist in writing User Stories using INVEST criteria.
  • Created Project plan, Tracked progress and generated Reports for User Stories and requirements in JIRA.
  • Developed Use Cases, Use Case Diagrams, Activity Diagrams, Sequence Diagrams and Class diagrams based on
  • Functional, Non-Functional and System requirements in Lucidchart.
  • Developed SQL queries to perform CRUD operations, JOINS to get matching records from multiple tables Stored Procedures/Views/Triggers to analyze the data and generate reports in Teradata.
  • Developed E-R Diagram by identifying required entities and defined cardinality among them. Developed
  • Conceptual and Logical Models too working in coordination with the architect.
  • Performed Data Modeling and Data Mapping to identify different data sources, integrate data and transform data to the required target using the Informatica PowerCenter tool.
  • Worked on Service Oriented Architecture (SOA) to determine various API's for risk analysis using XML and
  • JSON format and validated XML schema for system data documentation.
  • Documented and tested APIs like SOAP and REST based on Code First or Design Approach for speedy delivery, reliability, performance, security and agility of Web Applications using POSTMAN.
  • Assisted in performing Integration Testing, UAT testing based on designed Test Cases, Traceability Matrix and
  • Test Scenarios to eliminate any kind of bugs or defects from the system.
  • Performed manual testing to identify any defects or bugs or errors in software programming to help developers in writing highly efficient code to increase system performance.
  • Generated reports and performed data analysis for future prediction to improve the business needs in Tableau.
  • Participated in Defect Management process to understand defects affecting the system performance.

Environment: Agile Scrum, MS Office, MS Visio, Balsamiq, JIRA, Visual Studio 2012, Teradata, MS SharePoint, Informatica PowerCenter, MS SQL Server 2012, Tableau, POSTMAN, Cucumber, Spreadsheets.

Confidential, Santa Clara, CA

Sr. Business System Analyst


  • Elicited business requirements from stakeholders and clients to better understand their business needs through
  • Interviews, Requirement Workshops, Surveys/Questionnaire and Document Analysis.
  • Performed SWOT Analysis, Feasibility Analysis and Data Analysis to implement possible technological solutions.
  • Facilitated Joint Application Development (JAD) session between Stakeholders, Subject Matter Expertise (SME), End Users and the Development team to discuss functionalities, interdependencies and issues for the project.
  • Developed Business Requirement Document (BRD), Functional Requirement Document (FRD) and System
  • Requirement Specification (SRS) to assist the Product Owner in prioritizing the requirements.
  • Documented Key Performance Indicators (KPIs), requirement changes to evaluate the project success.
  • Developed Acceptance Criteria working with Product Owner and Stakeholder based on Request for Proposal
  • (RFP), project scope and vision to ensure the stories satisfies Definition of Ready and Definition of Done.
  • Documented change requests to accommodate new developments and examined the risks and variances by creating and maintaining a Risk register to check for severity and plan for mitigation strategies.
  • Created Business Process Models using Activity diagrams, Use Case diagrams and Swim-lane diagrams to have a deep insight to plan setup and plan configuration for Business Process Improvement.
  • Developed wireframes and mock-ups for the application using Balsamiq in order to generate a throwaway prototype which assisted developers in writing efficient code for creating user friendly UI/UX.
  • Gathered customer data and wrote complex SQL queries like Stored Procedures, Triggers and Views for QA testing, performed CRUD operations and data analysis to validate report in MS SQL Server.
  • Supported in creating SSIS packages for loading the data from different data sources like Excel, Access, Flat files and XML to create and maintain the database.
  • Resolved application functionality related issues to provide first level support and troubleshoot technical issues and identify modifications to meet changing user requirements in SQL Server applications.
  • Performed Data staging, Data Mapping to integrate data from various Data sources and Data Profiling for examining, monitoring and cleansing the existing data to make better business decisions.
  • Good knowledge on APIs like SOAP and REST and different HTTP methods like GET and POST. Followed Code
  • First approach based on which API document was created in Swagger.
  • Created Test Plans, Test Cases and Test Scenarios for performing Integration Testing, Back Box Testing and
  • Regression Testing to assist Development team in writing high performance code.
  • Performed Automation Testing to run pre-scripted tests on software application in Cucumber.
  • Developed interactive dashboards and visualizations using Tables, Charts, Heat Maps, Density Charts, Scatter
  • Plots, Geographic Map and statistical graphs for making better business decisions in Tableau.
  • Continuously monitored and tracked the product quality throughout the entire lifecycle of the product in order to reduce defects and fix the already existing one in a cost effective manner.

Environment: Agile-scrum, XML, Web Services, MS Office, provided, MS Visio, MS SQL Server 2012, JIRA, UML, Tableau, QlikView, Swagger, MS Project, SSIS, Cucumber, Wirefeames.cc, MS TFS, AWS.

Confidential, Seattle, WA

Sr. Business System Analyst


  • Assisted in creating Project Plan, Road Map and analyze Feasibility Business Requirements to build a consolidated Data Warehouse by interacting with Project Manager, Product Owner, SME’s and Technical Lead.
  • Acted as liaison between the business owner and the vendors/developers to maintain clear transparency for the business requirements to ensure the application provides the required business value.
  • Assisted manager in adopting risk based approach to work and address open risks to avoid security issues.
  • Developed risk management strategies in risk register to check to mitigate risk to protect sensitive information.
  • Performed GAP (AS-IS and TO-BE) analysis to assess the current state of the project and create a project plan for the progress of the project based on business and functional requirements.
  • Gathered Business Requirements by conducting Interviews and JAD sessions by developing documents like
  • Business Requirement Document (BRD) and System Requirement Specification (SRS) to meet user needs.
  • Developed Use Case Diagrams, Activity Diagrams, Class Diagrams, Sequence and Swim-lane diagrams to assist the development team in providing a basic understanding of sequence of different functionalities in the system.
  • Performed data mapping to load data from various Data Sources to ODS and then to the staging area in order to perform data cleansing, identify anomalies and remove any redundancies.
  • Good understanding of Data Modeling concepts like Star Schema, Snowflake Schema and Galaxy Schema for identifying related Facts and Dimensions from business users and stakeholders.
  • Performed Data Normalization to validate data and verify the same to increase Data Integrity ensuring to have accurate data. Assisted in extracting usable data and finding anomalies from large data sets.
  • Assisted Data Architect in Data staging, loading data from Data Warehouse into OLAP and perform different
  • OLAP operations like Roll-up, Drill down and Slicing/Dicing as per the requirement.
  • Developed high level SQL queries on MS SQL Server and used JOINS to merge data from data sources. Also, performed Data Mining and Data Profiling to find correlation pattern in existing data.
  • Implemented Star-Schema data modeling, Data Cleansing, Logical and Physical data model design process.
  • Used ETL to develop jobs for extracting, cleaning, transforming and loading data into the Data Warehouse.
  • Performed Functional, Regression and Smoke testing using Selenium based on designed Test Plans, Cases and
  • Test Scenarios with the help of QA team to identify and reduce the bugs or errors in code.

Environment: Agile - Scrum, MS Project, Selenium, MS SQL Server, MS Project, Tableau, MS Visio, JIRA, GAP Analysis, Informatica PowerCenter, Lucidchart, SSDT-BI, Confluence, Balsamiq, Erwin, SOAP UI.

Confidential, Salt Lake City, UT

Business System Analyst


  • Interacted with Business Users and Stakeholders to discuss with them the business needs, problems, issues and provide relevant business solution for the same.
  • Facilitated Joint Application Development (JAD) sessions between different Stakeholders to recognize and resolve any kind of issues pertaining to the project and reach to a final consensus.
  • Performed Risk assessment to understand risk, security, process and plan for risk mitigation strategies.
  • Communicated with client directly to translate business requirements into technical specifications using
  • Functional Requirement Specification and System Requirement Specification.
  • Performed SWOT and Root Cause analysis to identify the main problem for the related threats and provide cost effective solution for the same.
  • Gathered business requirements through various techniques like Document Analysis, Questionnaire and
  • Requirement Workshop to understand the project purpose.
  • Created different documents like Project Charter, Work Breakdown Structure, Use Cases, User Stories, Requirement Traceability Matrix (RTM) based on business requirements.
  • Developed RACI matrix to identify tasks pertaining to the respective personnel, track milestones in order to identify the actions that need to be accomplished for successful project completion.
  • Actively participated in tracking Issues, Bugs, Stories and Tasks in Rally to ensure the progress of the Sprint.
  • Designed and developed UML diagrams which included Use Cases, Sequence diagram and Activity diagram.
  • Wrote SQL queries for creating tables with different attributes and data types and performed CRUD operations as per need basis. Also, created Views, Triggers and Stored Procedures.
  • Created ER diagrams in MS SQL Server to identify different entities and define relationship between them.
  • Identified different data sources to perform Data Mapping to avoid any kind of redundancy and anomalies.
  • Performed different OLAP operations like Drill up/Drill down, Slicing/Dicing of the data in order to create visualizations for dashboard based on required business parameters.
  • Assisted in integrating APIs based on User Requirements and documented them using POSTMAN.
  • Assisted QA team in creating Test Cases, Test Scenarios, Test Scripts and requirement traceability Matrix
  • (RTM).
  • Designed Test plans and Test Cases to perform User Acceptance Testing (UAT), Performance Testing and
  • Regression Testing along with the Testing team.
  • Prepared statistical reports for analyzing budgets, forecast, financial plans, cash flow projections and business perspective using Tableau. Planned and tracked expenses to resolve project budget variances based on report.

Environment: Agile Scrum, Waterfall, MS Office, MS Project, SQL Server, Erwin, MS Visio, POSTMAN, MS SharePoint, XML, HTML, Tableau, JavaScript, Lucidchart, Rally, Selenium.


Business System Analyst


  • Finalized Project planning, scheduling and business requirements by communicating continuously with
  • Business Owner, End Users and Subject Matter Experts (SME).
  • Communicated planning, development, distribution and feedback mechanism for successfully implementation.
  • Elicited Business Requirements and Functional Requirements using Use Case Scenarios, Interviews and
  • Document Analysis using organization established template.
  • Worked directly with the Project Manager to create Project status report, timeline and budget.
  • Assisted manager in creating the Cost-Benefit analysis based on the prescribed project budget.
  • Created Requirement Traceability Matrix based on the requirements to assist the QA team in testing.
  • Involved in system design with the Architect and the development team, support technical team in product development and delivery process for the defined business requirements.
  • Created ER diagrams to identify different Entities, Primary Key and Foreign Key, defining relationship and cardinality between them in the database.
  • Connected to different Web Services using REST API (JSON) for improved request and response time.
  • Created Test plans and Test Cases to perform Manual and Automation Testing with the help of QA team.
  • Hands on experience working on PowerBI reporting tool for creating Business Intelligence reports considering various parameters to analyze them for future purposes.

Environment: Waterfall, MS Office, MS Project, SQL Server, Erwin, MS Project, MS SharePoint, XML, Rally, Tableau, JavaScript, PowerBI, Web Services, Selenium, SOAP UI.


Data Analyst/ Business System Analyst


  • Identified the business needs of the project with continuous interaction with Business Users and Stakeholders to asses and identify business solution in order to define scope of the project.
  • Developed Business Requirement document (BRD), System Requirement Specification (SRS) and Functional
  • Requirement Document (FRD) to illuminate functional and non-functional requirement.
  • Created Requirement Traceability Matrix (RTM) to perform testing based on Test Cases and Test Scenarios.
  • Responsible for creating various UML diagrams like Use Case, Activity diagrams, Sequence diagrams, Use case diagrams and Class diagrams to plan and document project plans.
  • Developed complex T-SQL queries and Stored Procedures to run reports using MS SQL Server.
  • Worked with developers to code and integrate Web Services in SOAP, XML and HTML with description methods.
  • Cleaning and blending multiple data sources to allow for different views on application data in a single dashboard using Tableau. This enabled us to take better business decisions based on generated reports.

Environment: Waterfall, MS Visual Studio 2010, MS Office, Tableau, MS SQL Server, UML, MS SharePoint, Balsamiq, Web Services, Selenium, MS Visio, IBM Cognos, PowerBI.

Hire Now