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Program And Service Delivery Manager Resume

Atlanta, GeorgiA


Six Sigma Black Belt: SAFe

Jira: Amazon AWS Business Professional

Salesforce: SaaS

Service Now: Sharepoint


Confidential - Atlanta, Georgia

Program and Service Delivery Manager

  • Manage multiple infrastructure, Cloud implementation, and platform development projects across industry portfolios using SDLC/Agile methodologies
  • Serve as the link between Engineering, Professional Services, the customer, and offshore delivery teams
  • Mentor project managers and business analysts
  • Design program management standards and governance processes
  • Drive program deliverables and report progress to Sr. leadership and business stakeholders
  • Analyze resource capacity and onboard new resources as required
  • Monitor change management process
  • Manage vendor and procurement relationships
  • Have profit and loss responsibility and overall control of planning, staffing, and budgeting for projects and programs
  • Translate customer requirements into working instructions for operational support
  • Manage onshore/offshore delivery model
  • Responsible for resource management and portfolio headcount


Sr. Program Manager

  • Build Project Management expertise and capabilities through out functional PMO’s
  • Ensure software development programs and business projects in the portfolio are linked to specified organizational objectives
  • Lead business and IT related projects through entire project lifecycle
  • Work with senior management and executive stakeholders to prioritize business cases for new projects/programs
  • Create and maintain PMO governance processes
  • Analyze prospective projects through financial return on investment analysis and department capacity
  • Track and report on project financials
  • Analyze portfolio/program metrics and use metrics to make resource decisions
  • Report project status to Sr. Leadership
  • Develop best practices and standards for Business Project Management Office
  • Manage team of project managers through formal PMO
  • Mentor project managers and business owners on project management methodology


Program Manager- Product Development/R&D

  • Manage all phases of Healthcare-Radiology commercial software program
  • Work with Product executives on product roadmap and direction
  • Serve as the bridge between business stakeholders and Enginnering
  • Develop business plans on new initiatives
  • Oversee Program and Project level resources, scope, and costs
  • Lead cross functional teams on product development projects
  • Work with Product Management and Sales to clarify implementation contracts
  • Design new development, and implementation processes for Project Office
  • Provide best practices coaching to junior Project Managers
  • Track and report on project and stakeholder performance metrics
  • Report on project status to executive team


Sr. Project Manager

  • Manage infrastructure and application development projects
  • Create detailed project schedules
  • Lead product implementation teams in customer environments
  • Oversee all project related financials, and resources
  • Identify areas for process improvement in the organization and lead efficiency projects
  • Implement project management methodologies and best practices based on CMMI, and PMI
  • Track project risk and develop mitigation plans
  • Act as a liaison between product management, McKesson customers, and development teams

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