Program and Service Delivery Manager Resume Atlanta, Georgia - Hire IT People

TECHNICAL SKILLS:

Six Sigma Black Belt: SAFe

Jira: Amazon AWS Business Professional

Salesforce: SaaS

Service Now: Sharepoint

PROFESSIONAL EXPERIENCE:

Confidential - Atlanta, Georgia

Program and Service Delivery Manager

Manage multiple infrastructure, Cloud implementation, and platform development projects across industry portfolios using SDLC/Agile methodologies
Serve as the link between Engineering, Professional Services, the customer, and offshore delivery teams
Mentor project managers and business analysts
Design program management standards and governance processes
Drive program deliverables and report progress to Sr. leadership and business stakeholders
Analyze resource capacity and onboard new resources as required
Monitor change management process
Manage vendor and procurement relationships
Have profit and loss responsibility and overall control of planning, staffing, and budgeting for projects and programs
Translate customer requirements into working instructions for operational support
Manage onshore/offshore delivery model
Responsible for resource management and portfolio headcount

Confidential

Sr. Program Manager

Build Project Management expertise and capabilities through out functional PMO’s
Ensure software development programs and business projects in the portfolio are linked to specified organizational objectives
Lead business and IT related projects through entire project lifecycle
Work with senior management and executive stakeholders to prioritize business cases for new projects/programs
Create and maintain PMO governance processes
Analyze prospective projects through financial return on investment analysis and department capacity
Track and report on project financials
Analyze portfolio/program metrics and use metrics to make resource decisions
Report project status to Sr. Leadership
Develop best practices and standards for Business Project Management Office
Manage team of project managers through formal PMO
Mentor project managers and business owners on project management methodology

Confidential

Program Manager- Product Development/R&D

Confidential

Sr. Project Manager

Manage infrastructure and application development projects
Create detailed project schedules
Lead product implementation teams in customer environments
Oversee all project related financials, and resources
Identify areas for process improvement in the organization and lead efficiency projects
Implement project management methodologies and best practices based on CMMI, and PMI
Track project risk and develop mitigation plans
Act as a liaison between product management, McKesson customers, and development teams