TECHNICAL SKILLS:
Six Sigma Black Belt: SAFe
Jira: Amazon AWS Business Professional
Salesforce: SaaS
Service Now: Sharepoint
PROFESSIONAL EXPERIENCE:
Confidential - Atlanta, Georgia
Program and Service Delivery Manager
- Manage multiple infrastructure, Cloud implementation, and platform development projects across industry portfolios using SDLC/Agile methodologies
- Serve as the link between Engineering, Professional Services, the customer, and offshore delivery teams
- Mentor project managers and business analysts
- Design program management standards and governance processes
- Drive program deliverables and report progress to Sr. leadership and business stakeholders
- Analyze resource capacity and onboard new resources as required
- Monitor change management process
- Manage vendor and procurement relationships
- Have profit and loss responsibility and overall control of planning, staffing, and budgeting for projects and programs
- Translate customer requirements into working instructions for operational support
- Manage onshore/offshore delivery model
- Responsible for resource management and portfolio headcount
Confidential
Sr. Program Manager
- Build Project Management expertise and capabilities through out functional PMO’s
- Ensure software development programs and business projects in the portfolio are linked to specified organizational objectives
- Lead business and IT related projects through entire project lifecycle
- Work with senior management and executive stakeholders to prioritize business cases for new projects/programs
- Create and maintain PMO governance processes
- Analyze prospective projects through financial return on investment analysis and department capacity
- Track and report on project financials
- Analyze portfolio/program metrics and use metrics to make resource decisions
- Report project status to Sr. Leadership
- Develop best practices and standards for Business Project Management Office
- Manage team of project managers through formal PMO
- Mentor project managers and business owners on project management methodology
Confidential
Program Manager- Product Development/R&D
- Manage all phases of Healthcare-Radiology commercial software program
- Work with Product executives on product roadmap and direction
- Serve as the bridge between business stakeholders and Enginnering
- Develop business plans on new initiatives
- Oversee Program and Project level resources, scope, and costs
- Lead cross functional teams on product development projects
- Work with Product Management and Sales to clarify implementation contracts
- Design new development, and implementation processes for Project Office
- Provide best practices coaching to junior Project Managers
- Track and report on project and stakeholder performance metrics
- Report on project status to executive team
Confidential
Sr. Project Manager
- Manage infrastructure and application development projects
- Create detailed project schedules
- Lead product implementation teams in customer environments
- Oversee all project related financials, and resources
- Identify areas for process improvement in the organization and lead efficiency projects
- Implement project management methodologies and best practices based on CMMI, and PMI
- Track project risk and develop mitigation plans
- Act as a liaison between product management, McKesson customers, and development teams
