SUMMARY OF SKILLS:

• Salesforce
• Marketo
• Microsoft Office Suite
• Advanced skills in Excel (pivot tables, VB macros, PPT automation)
• Project management
• Atlassian Suite - JIRA (JQL queries), Confluence
• Legal document and contract preparation
• Attention to detail
• Purchase order, invoices and budgets
• Goal oriented and team centric
• HTML, SQL, light Javascript, VBA

SELECTED EXPERIENCE:

Senior Technical Program Manager

Confidential

Responsibilities:

• Managed Confidential Future of Wireless Tech Truck
• Lead cross functional steering committee
• Optimized process to request and execute event requests
• Ensured all technology demonstrations (5G, IoT, etc.) appealed to consumer and business markets
• Coordinated travel and event schedule for 10+ team members
• Selected optimal events to attend based on Confidential leadership objectives
• Created summary reports showing metrics on event success
• Worked with multiple vendors based on project needs
• Conducted internal surveys to optimize event experience

Project Manager

Confidential

Responsibilities:

• Created, automated and currently maintain a program status slide deck for daily executive consumption
• Continually brainstorm and strategically develop Excel macros to enhance reporting automation and slide deck creation
• Lead the review and presentation of the program updates to the engineering senior leadership team including C-levels
• Proactively take the lead in identifying project blockers and creating best practices to increase efficiency of project teams
• Lead daily standup meetings across geographically dispersed, cross functional teams to address project blockers
• Actively follow-up and facilitate communication, collaboration and progress on various project initiatives
• Integral part of the project management team who takes the lead in creative problem solving and reporting related decisions
• Partner with other program JIRA Admins to architect JIRA for easier project reporting and appropriate granular visibility
• Help take the lead in driving solution quality by pushing for creation of processes that improve efficiency between the Device and Network Quality Assurance (QA) teams and development teams
• Partnered with the Core-Design, DevOps, and vendor engineering teams to track system issues across different nodes

Program Manager

Confidential

Responsibilities:

• Managed multiple long term client engagements simultaneously
• Communicated launch schedule with social media marketing team to ensure maximum exposure
• Managed relationships and renewed contracts with existing clients
• Tracked data for clients and made recommendations
• Facilitated partnerships with high profile clients for brand exposure
• Maintained strict project schedules
• Acted as the main contact between competition organizers and applicants
• Produced brand compliant documents ex: sales proposals and presentations
• Executed follow-up actions to collect feedback and improve customer experience
• Analyzed application data for high profile clients
• Ran SQL queries to target applicants for marketing purposes

Program Manager

Confidential

Responsibilities:

• Launched AWS Activate program for startups resulting in over 5,000 signups in two months
• Program Lead for startup accelerator, incubator, and seed fund portion of AWS Activate
• Created and implemented a process to alleviate dependencies on other teams increasing the ability to meet SLA’s and improved internal partnerships
• Developed and implemented a number of new processes to improve program efficiency such as: tracking events success in Salesforce dashboards
• Managed and forecasted a multimillion dollar promotional credit budget and developed best practices for companywide credit tracking
• Managed AWSStartups email inbox and ensured streamlined communications between startups and various internal teams
• Successfully executed a high volume of email campaigns through Marketo
• Worked with Business Development team to continually streamline processes across multiple teams
• Administered AWS promotional credits to startup customers

Program Assistant

Confidential

Responsibilities:

• Provided Client Relations, directly increasing client approval scores by 35% (Fortune 500 Financial Clients)
• Worked diligently to assure strict timelines were adhered to
• Maintained both manual and electronic files according to statute
• Drafted and routed Legal Documents, tracking throughout overall process
• Documented process activities and milestones
• Data entry, tracking and analysis via excel/access and online database
• Maintained knowledge of State required statutes and timelines
• Communicated with clients via email and lender systems
• Reviewed Notice of Defaults and Notice of Sales prior to being sent to borrowers
• Reviewed files prior to sales being held for accuracy
• Actively applied knowledge of statutes to analyze files

Project Manager

Confidential

Responsibilities:

• Data Tracking and analysis
• Maintaining and updating program documents and correlating data
• Document repository administration (Googledocs, SharePoint, CRM)
• Providing historical data and summaries and participating in client and purchase discussions
• Analyzed and reported on sale metrics
• Coordinated communication across broad groups