We provide IT Staff Augmentation Services!

Senior Technical Program Manager Resume

SUMMARY OF SKILLS:

  • Salesforce
  • Marketo
  • Microsoft Office Suite
  • Advanced skills in Excel (pivot tables, VB macros, PPT automation)
  • Project management
  • Atlassian Suite - JIRA (JQL queries), Confluence
  • Legal document and contract preparation
  • Attention to detail
  • Purchase order, invoices and budgets
  • Goal oriented and team centric
  • HTML, SQL, light Javascript, VBA

SELECTED EXPERIENCE:

Senior Technical Program Manager

Confidential

Responsibilities:

  • Managed Confidential Future of Wireless Tech Truck
  • Lead cross functional steering committee
  • Optimized process to request and execute event requests
  • Ensured all technology demonstrations (5G, IoT, etc.) appealed to consumer and business markets
  • Coordinated travel and event schedule for 10+ team members
  • Selected optimal events to attend based on Confidential leadership objectives
  • Created summary reports showing metrics on event success
  • Worked with multiple vendors based on project needs
  • Conducted internal surveys to optimize event experience

Project Manager

Confidential

Responsibilities:

  • Created, automated and currently maintain a program status slide deck for daily executive consumption
  • Continually brainstorm and strategically develop Excel macros to enhance reporting automation and slide deck creation
  • Lead the review and presentation of the program updates to the engineering senior leadership team including C-levels
  • Proactively take the lead in identifying project blockers and creating best practices to increase efficiency of project teams
  • Lead daily standup meetings across geographically dispersed, cross functional teams to address project blockers
  • Actively follow-up and facilitate communication, collaboration and progress on various project initiatives
  • Integral part of the project management team who takes the lead in creative problem solving and reporting related decisions
  • Partner with other program JIRA Admins to architect JIRA for easier project reporting and appropriate granular visibility
  • Help take the lead in driving solution quality by pushing for creation of processes that improve efficiency between the Device and Network Quality Assurance (QA) teams and development teams
  • Partnered with the Core-Design, DevOps, and vendor engineering teams to track system issues across different nodes

Program Manager

Confidential

Responsibilities:

  • Managed multiple long term client engagements simultaneously
  • Communicated launch schedule with social media marketing team to ensure maximum exposure
  • Managed relationships and renewed contracts with existing clients
  • Tracked data for clients and made recommendations
  • Facilitated partnerships with high profile clients for brand exposure
  • Maintained strict project schedules
  • Acted as the main contact between competition organizers and applicants
  • Produced brand compliant documents ex: sales proposals and presentations
  • Executed follow-up actions to collect feedback and improve customer experience
  • Analyzed application data for high profile clients
  • Ran SQL queries to target applicants for marketing purposes

Program Manager

Confidential

Responsibilities:

  • Launched AWS Activate program for startups resulting in over 5,000 signups in two months
  • Program Lead for startup accelerator, incubator, and seed fund portion of AWS Activate
  • Created and implemented a process to alleviate dependencies on other teams increasing the ability to meet SLA’s and improved internal partnerships
  • Developed and implemented a number of new processes to improve program efficiency such as: tracking events success in Salesforce dashboards
  • Managed and forecasted a multimillion dollar promotional credit budget and developed best practices for companywide credit tracking
  • Managed AWSStartups email inbox and ensured streamlined communications between startups and various internal teams
  • Successfully executed a high volume of email campaigns through Marketo
  • Worked with Business Development team to continually streamline processes across multiple teams
  • Administered AWS promotional credits to startup customers

Program Assistant

Confidential

Responsibilities:

  • Provided Client Relations, directly increasing client approval scores by 35% (Fortune 500 Financial Clients)
  • Worked diligently to assure strict timelines were adhered to
  • Maintained both manual and electronic files according to statute
  • Drafted and routed Legal Documents, tracking throughout overall process
  • Documented process activities and milestones
  • Data entry, tracking and analysis via excel/access and online database
  • Maintained knowledge of State required statutes and timelines
  • Communicated with clients via email and lender systems
  • Reviewed Notice of Defaults and Notice of Sales prior to being sent to borrowers
  • Reviewed files prior to sales being held for accuracy
  • Actively applied knowledge of statutes to analyze files

Project Manager

Confidential

Responsibilities:

  • Data Tracking and analysis
  • Maintaining and updating program documents and correlating data
  • Document repository administration (Googledocs, SharePoint, CRM)
  • Providing historical data and summaries and participating in client and purchase discussions
  • Analyzed and reported on sale metrics
  • Coordinated communication across broad groups

Hire Now