SUMMARY:

Results - oriented Senior IT Manager with extensive experience working for Financial and Pharmaceutical Industries in various roles. Proven track record of motivating cross-functional teams to implement Projects and Production support to customer facing Applications. Strive to provide stakeholders with excellent verbal and written communication skills, along with relationship management. Experienced Peoples Manager.

CORE COMPETENCIES

Applications Development and Support | IT Security & Vulnerabilities |Strategic Initiatives | Agile & Devops | Control Gaps | Change Management | Risk Management | Salesforce | Problem Solving | Stakeholder Management| |Prioritization | Risk Mitigation | Vendor Management | Project Plans | Status Reporting | Meeting Facilitation | SDLC Process |Resource Management |Total cost of Ownership | BRD |ENHAC Accreditation |Ernst&YoungReview|HIPPA|COTS Apps |Business Strategy |

TECHNICAL SKILLS:

OS: Windows 2008/2012,2016, UNIX, LINUX, VMWARE 5.5 /6.5,CITRIX

Hardware: HP, Dell, IBM Enterprise Servers

Environment: SAN/NAS, DNS, Firewall, Load Balancing, Security Protocols, Encryption, TIBCO, MS Clustering, etc.

Incident Management Tool: Service NOW

Resource Management: CLARITY

Risk Management: RSA ARCHER

QA Test Startegy and Automation .:

Platform: Main Frame /Distributed

Applications: Java, .NET, C#, PEGA, API,PHP

Database: Oracle, MS SQL, DB2, Data ware House, Hadoop

Web Technologies: ASP, .NET, IIS IBM WebSphereCloud AWS, MS Azure, Open stack, VMC

PROFESSIONAL EXPERIENCE:

Confidential, Mount Laurel, NJ

Senior IT Development Manager

Responsibilities:

• Extensive Experience Managing team of IT solution design specialist /BA working on Projects /BAU activities /Production support to highly critical customer facing Lock BOX applications both distributed and Mainframe Apps.
• Extensive experience Managing Tier 2-4 Technology Driven /Agile Projects working closely with, TDM, PM, Solution Architect, Design Lead, Developers, Infrastructure Team, DBA's, Vendor, offshore team upgrading existing application and on boarding new application .
• Extensive experience working closely with Technology Risk Management & Information Security (TRMIS) group to mitigate Risk /Control Gaps securing application following TD enterprise policies & Standards, Protecting TD Data, Access Management etc.
• Extensive experience on Vendor selection process, RFP process, SOW evaluation, Total cost of ownership estimates on COTS application .
• Extensive Experience on Application Strategy .
• Team Support Application hosted TD internally and externally hosted applications (AWS/Salesforce)
• Quarterly Data Center Charges Applications Forecasting for extensive review
• Provide Application Monthly Health report to SLT and Business Stake holders .
• Involved in Audit findings, ENHAC Accreditation, Ernst and Young Control Gap Analysis .

Confidential, Mount Laurel, NJ

Senior Manager IT Support

Responsibilities:

• Extensive experience managing team of BSA/BA working on Projects /BAU activities /Production support to highly visible Applications to various line of business like Risk, Compliance, Legal, Workout, Regulatory Government Affairs, Community Development and Corporate Insurance.
• Extensive Involvement in formal review meetings with project teams and developers to report, demonstrate, prioritize and suggest resolution of issues discovered during PDLC process.
• Extensive experience in acting as a Liaison between LOB and IT and ability to work in High Stress environment involving continuous change in requirements, design, development, schedules and priorities.
• Extensively involved and provided guidance in reviewing Architect Blue print, working with Solution Architect and ITS teams involved on Projects related to Application upgrade /enhancement work.
• Provided TD insurance group and Risk solution that have resulted cost saving to Bank.

Confidential, Mount Laurel, NJ

Senior Corporate BSA III /SME

Responsibilities:

• Extensive experience working on critical Web Application providing development support and solutions to Risk Management Application, Compliance Applications, Community Development, Corporate Insurance Applications, Facilities Applications and confidential Intranet Portal development, Maintenance and Support .
• Worked on confidential integration Projects rebranding confidential acquisition initiatives meeting and exceeding aggressive timelines contributed overall Project cost saving.
• Successfully Migrated Credit policy Risk Application serving more than 2000 confidential  intranet users into confidential ahead of project timeline.
• Extensively worked with vendors on web application upgrade and migrations.
• Extensively worked with various line of Business by facilitating regular meetings to understand their requirements, help provide solutions and support.
• Extensive experience working with Solution Architect/ITS teams and provide technical guidance as a SME on Corporate Systems Applications .
• Deploy Applications/Microsoft Monthly Security Patches .
• Extensive experience creating SDLC/PDLC Documents.
• Worked with QA teams to implement performance, Smoke, Regression testing before on boarding new applications.

Confidential, NJ

Senior System Admin/Application Support Analyst

Responsibilities:

• Provide Level III support to over 500 servers consist of Compaq/HP/IBM/Sun Servers .
• Primary responsibility to support critical Lotus Notes Domino Mail servers, Citrix Farm servers, VMware 2.5 .
• Follow SOP,21 CFR part 11,SOX and IQ/OQ guidelines to upgrade Windows servers and Applications .
• Responsible for volume expansion on SAN attached servers (EMC2 /HP XP) after SAN team provided LUN’s
• Extensive experience working with outside vendors /offshore team to upgrade web applications and legacy systems according to Pharma guidelines .