SUMMARY:

• Over 12 years of experience in Information Technology with emphasis in Project and Program Management, System Analysis, UAT & Software Testing.
• Involved in functional and technical Systems Analysis & Design, Presentation, process Data flow design, System impact analysis, and Documentation.
• As Scrum Master worked for Product teams with a focus on guiding the teams towards stream lining the process
• Facilitated sprint planning, retrospective and sprint demos.
• Organized and facilitated project planning/roadmap, daily stand - up meetings, reviews, retrospectives, release planning, demos, and other Scrum-related meetings.
• Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management
• Updated Agile tracking systems to provide transparency on product and sprint backlogs
• Assisted team to remove impediments by having an understanding the control and release processes.
• Assisted with internal and external communication, improved transparency, and radiated information
• Assisted with prioritization and resolution of software defects
• Built relationship with Product owner and other stake holders to facilitate team's interaction with them
• Provided all support to the team using a servant leadership style whenever possible, and led by example
• Coached Product Owners in creation and maintenance of Product Backlog
• Coached team members on Agile principles and providing general guidance on the methodology
• Facilitated getting the work done without coercion, assigning, or dictating the work
• Helped team to solve problems rather than provide solutions
• Interfaced with Program Management Office to ensure project goals and requirements are being met
• Took responsibility of delivery and management of the tasks
• Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery
• Extensively involved and provided Status Report and Documenting and Designing the Project Scope/Schedules

TECHNICAL SKILLS:

Languages: SQL, C#, Visual Basic.Net, HTML and CSS

RDBMS: Oracle ATG/BCC, MS SQL Developer 2010 T-SQL, TOAD, SSRS, SSIS

Operating Systems: Windows 10, MAC OS-X

Bug Tracking Systems: Visual Studio Foundation 2017 Server (VSTS) and TFS, Bugzilla, Bug Tracker, JIRA

Automation Tools: Selenium

Tools: & Applications: MS Office Suite 2016, Source Safe, and VISIO 2013, Ca Erwin, MS Share point

EXPERIENCE:

Confidential

Scrum Master-PM

Responsibilities:

• As a Technical Delivery Manager and Product Owner responsible for Report Creation Development Team
• Served as an Advocate for Release Management and communicating release management processes and procedures
• Directly Responsible for Managing the Project and the work effort (reviews, retrospectives, release schedule, Time Estimates, Daily Stand up’s) for Development Personnel in the Delivery of the assigned projects.

• Creation of Sprint Schedule for Bi-weekly Delivery.
• Responsible in updating Agile tracking systems (JIRA) to provide transparency on Product & Sprint Backlogs
• Responsible for Product Back log and Product Road Map
• Conducted Daily Triage
• Negotiated and prioritized work with multiple competing priorities.
• Track and communicate team velocity and sprint/release progress
• Acted as a Liaison between the Report Delivery team and Business.
• Maintained seamless communication between all Channels involved.
• Established and Maintained Relationships with various business involved in creation of reports delivered.
• Timely Delivery of Status Report on Daily Basis

Confidential

System Business Analyst-Program Manager

Responsibilities:

• Participated in the analysis of current business process and systems to recommend process and system enhancements to improve business performance and maximize the effectiveness of the database and data hierarchy.
• Collaborate with multiple IT teams to define and document data definitions for metadata creation.
• Identified, clarified and resolved data discrepancies, to ensure it is complete, valid, and accurate.
• Lead activities with business subject matter experts, leadership, and vendors to identify, analyze and document system functional requirements and/or system technical requirements.
• Followed companies Agile/Kanban Development methodology and developed detailed project schedules, project estimates, resource plans, and status reports. Track and report progress daily basis to the Group Director and CTO.
• Data Flow designs were designed for HR and third party systems used by the company
• Perform data analysis inclusive but not limited through the utilization of SQL
• Provides input into the creation of detailed project plans, work assignments, target dates and other aspects to the assigned projects.
• Partnered with the data base technical team in the research and resolution of system and process problems

Confidential

Scrum Master - Business Analyst

Responsibilities:

• Introduced the Scrum Methodology to the Team
• Helped the team from TFS to VSTS Migration of Product Back log and Bugs
• Created new VSTS instance for Sprint Schedule and Product Backlog
• Works hand in hand with Development teams & Operations teams to manage the release to a successful outcome.
• Release manager for the X-Box One Reporting Component (e.g. environment, performance, deployment, and technical owners) ensuring communication, alignment, and proper support for roadblock removal
• Facilitate Daily Triage meetings to review current work flows needs and short comings, answer questions of peers about process.
• On shore and Off Shore Resource & Logistics Management
• Scrub Product Studio bugs and assign to team members as appropriate
• Tracking and driving success of various cross functional projects and service levels within a matrix organization.
• Maintain/manage Product Studio TFS database for team
• Drive analysis and resolution of complex problems with multiple variables & risks
• Lead specific projects, including project development, launch, execution, performance, control, and close.
• Provided Logical and analytical problem solving solutions as well as a meticulous approach to Project Management to deliver on enterprise level initiatives
• Develop detailed project schedules, project estimates, resource plans, and status reports. Track and report progress daily basis to the Group Director.
• Reporting to the head of the Group while working with each team(Offshore-Onshore) to track key metrics, service levels, incident trends and quality of service between service teams in Operations and the Product development team
• Research and document bug Partner-ready notes for Engineering PMs
• Prepare Outreach status reports for the teams for their particular area of concern.
• Interfaces with all areas affected by the project, including end users, services organizations, vendors and implementation partners
• Partner Bug Fix Outreach, Answer Partner questions and work cross teams to find a solution, Notify Partner about quality issues with proper documentation, Locate and work with appropriate Partner contacts, Help guide Partner, as requested, to appropriate resources

Confidential

Lead/Senior PM-Analyst for Quality Assurance

Responsibilities:

• Define and draft project schedule for projects related to Quality Assurance and Mobile Testing, help with the performance of component projects, while working to ensure the ultimate success and acceptance of the project.
• Responsible for program and portfolio management activities that pertain to the project assigned
• Leading the Quality Assurance, UAT and managing all the Project Management efforts of Quality Assurance for the Current Migration Effort that is in Process to ATG Oracle Ecommerce Platform.
• Lead UAT and Project Management Efforts for Confidential Software Projects related to the Site Development and Enhancements.
• Responsible in drafting and Spearheading all the Bi Weekly Builds for Developing Project Schedule, Scenarios, flows, Test Cases and UAT User Scripts& Test Cases related to the Internal Projects of Confidential, Crafted all the Automation Test Scripts (Selenium) and Use Case Scenarios related to the Confidential Website
• Triage Bug Reports on Weekly basis with the Director and Business Vendor
• Align and assign the bugs to the Developers
• Audit all the Tags and Affiliate pixels that are placed on various pages of the Website and contact the vendors regarding any failures.
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
• Present periodic reports on the current program and client issues.

Confidential

Application Analyst - QA &IT

Responsibilities:

• Developed and enhanced the existing Test Scripts and Test Cases
• Agile development environment including Scrum methodology
• Responsible for troubleshooting issues
• Lead the analysis/functional requirements with Client(Stakeholders) and Developers
• Proficient and Responsible for functional, negative, regression, system integration (SIT), acceptance (UAT), load/performance, security, browser compatibility, and performance testing and defects
• Attend Daily UAT Triage calls with Development, test and user support teams and track issues/defects to resolution client on new enhancements within their newly designed modules
• Performed all aspects of software quality assurance: development of test plans and test cases, unit, integration, acceptance testing.
• Front End Test Validation is executed and validated with SQL 2008.

Confidential, Redmond, WA

Business System Analyst -Project Manager

Responsibilities:

• Develop and enhance Data Analysis/Data Mapping for software applications in response to user requests in new business areas (for requirement gathering) worked closely with business users and technical staff and communicate those requirements to a technical team for implementation.
• Created Source to Target Mapping/Data Mapping
• Was a conduit between the business and IT.
• Business/Data Analysis, Information Modeling and Architecture
• Experience in Data Dimensional Modeling (CA Erwin Data Modeler)
• Lead business requirements gathering activities for various projects
• Used tools such as SharePoint for project and requirements documentation
• Worked closely with Lead Developer, Program Manager and Vendor (Cognizant) to provide deliverable
• Extensive experience SQL, PL/SQL, Excel, MS SQL Server, Confidential Reporting Tools, SQL Reports.
• Created Data Flow Diagrams, Flow Charts and understand Business Rules & Constraints
• Responsible for troubleshooting issues
• Lead the analysis/functional requirements/report requirements/with Client(Stakeholders) and Developers
• Build Excel Pivots as per Business Request
• Wrote System specifications, metrics and status documentation
• Design Workflows for the Project Request and Planning/Carry-Over for application enhancements utilizing Visio
• Wrote System Design documentation for the applications created
• Attend and facilitate Design and Development meetings
• Proficient and Responsible for functional, negative, regression, system integration (SIT), acceptance (UAT), load/performance, security, browser compatibility, and performance testing and defects
• Conduct Daily UAT Triage calls with Development, test and user support teams and track issues/defects to resolution client on new enhancements within their newly designed modules
• Performed all aspects of software quality assurance: development of test plans and test cases, unit, integration, acceptance testing.

Quality Assurance Manager/Program Manager

Confidential, Bellevue, WA

Responsibilities:

• Architected and documented all user interfaces for OneCommand Service.
• Authored user interface standards for the suite which were created in C# and SQL(backend), used by engineering to implement user interfaces. Ensured compliance with the standards by personally checking each implemented user interface, and filed and tracked defects through their correction.
• Built highly-functional, working prototypes of key elements of the suite, iterated the prototypes based on user feedback and technical considerations, and wrote detailed specifications of the designs for use during implementation.
• Responsible for interfacing with customers to gather requirements and feedback, creating actions plans to address same, and driving the plans to completion.
• Delivered product demonstrations at user voice conference, and sales calls.
• Coordinate efforts between product development teams and offshore enterprise test team
• Performed all aspects of software quality assurance: development of test plans and test cases, unit, integration, acceptance testing.
• Wrote and executed system test plans for high-capacity web server software, database

Confidential, Kirkland, WA

Lead Quality Assurance Analyst/PM

Responsibilities:

• Involved in Complete Software Development Lifecycle Experience (SDLC) using Agile Methodology from Business Analysis to Development, Testing, Deployment and Documentation. Created the necessary Test environment on the testing platform and Analyzed business requirements and built Test Cases with Different Scenarios
• Serve a leading role in internal agile transformation and in presenting the company's agile transformation to customers
• Lead and Tested two Major Applications 'Exclusive Listing Alerts' and Market Leader Website’ Analyzed user requirement document and developed test plans, which includes test objectives, test strategies, test environment, test priorities, test cases etc.
• Responsible in writing functional specifications
• Executed SQL and PL\SQL statements for the back end testing on SQL Server 2000.
• Used SQL queries( joins) to test the database for Back End Testing
• Wide exposure to SQL database processes (data querying/upgrading, Database Joins, restoring databases, testing stored procedures) and web UI. Also involved in testing other applications like House Values, Just Listed and Market leader.
• Developed and updated Test plans, Test Matrixes, Test Scenarios, and Test Cases for all company products
• Executed the Test Cases Manually and reported the defects to Developers and Business Users.
• Met regularly with VP of Engineering to influence product direction based on the results of user centered design activities.
• Created Cases for Automation where used for Regression of applications.
• Code Reviews and Regression of Bug fixes
• Coordinated Upgrade and Interoperability Testing efforts across entire test team
• Daily build deployments, supervising and assisting QA members in build deployments.
• Worked xtensively with co-workers and developers to identify and correct functional as well as configuration issues.