Project/Program Manager Resume Meriden, CT - Hire IT People

SUMMARY:

Accomplished professional with a background in managing sales, productivity, and quality measurements.
Demonstrated ability to manage team efforts to successfully implement projects and identify, analyze, and solve problems.
Strong understanding of high - volume Agile development environments that focuses on the launch of strategic projects to reduce operating expenses and drive revenue.

CORE COMPETENCIES INCLUDE:

Leadership Project Management Professional Certified Strategic Planning Streamline Operations
Verbal/Written Communication Performance Improvement Approaches Business Acumen
Coaching/Mentoring Efficient Agile Development Teams Organizational Effectiveness

EXPERIENCE:

Confidential, Meriden, CT

Project/Program Manager

Responsibilities:

Recognized as the Lead Program Manager for a $40M program generating $150M in cost savings, by developing benefits to consolidate multiple user interfaces and collaborating with the Scrum Team to implement the capabilities.
Managed the retirement of legacy systems through investigating the current use, conducting analysis on varying custom tools, and creating current solutions to execute client buy in, which resulted in a $1.75M savings for required upgrades and $450k in annual maintenance costs.
Provided effective leadership strategy, coordination, communication, and negotiation with various teams ensuring the drive to expected timeline and results.
Elicited, analyzed, and validated project requirements to create/enhance application and business process design.
Created cost/benefit estimates to identify priorities for roadmap of User Interface Consolidation project. Created user stories to support funded initiatives and implemented with scrum team.
Achieved consistent ranking in the top 5% of employee performance in organization and received various s.

Senior Tech Manager/Senior Quality Process Manager

Confidential

Responsibilities:

Created an automation system for call centers based on problem analysis findings, resulting in $4M annual cost savings from reduced call handle time and call shed along with the ability to generate additional revenue.
Developed business requirements based on business knowledge and focus groups and conducted testing to promote project implementation for various product launches, rate changes, and improved ordering processes.
Achieved $3.5M reduction in handle time, 150,000 calls shed and an additional $7.4M in revenue from additional sales closed.
Prepared effective communications: Methods and Procedures with supporting field communications, job aids, and material designed to train call center agents domestically and internationally.
Supported call center inquiries on systems and processes by conducting field visits and hosting virtual chat rooms. Conducted on call handling procedures, billing/ordering procedures and system use for coaches/managers in domestic and international call centers.
Consistently accomplished goals and exceeded the expectations rating to achieve the AVP recognition.

Confidential

Senior Project Manager/Systems Planning Manager

Responsibilities:

Managed a successful implementation of multiple strategic projects that provided additional revenue stream, improved customer service, reduced operating expenses, and reduced product churn using recognized project management skills.
Migrated 516K customer accounts to Confidential Communications resulting in ability to close $2B sale on time.
Managed Systems Planning team responsible for maintaining/improving call center technology infrastructure including IVR call routing, web tools, desktop maintenance, and office moves.
Recognized with multiple quarterly and annual s for performance.