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Scrum Master Resume

Schaumburg, IllinoiS

PROFESSIONAL SUMMARY:

A senior scrum master with comprehensive knowledge of scrum framework and principles; a proven good servant - leader, facilitator and a coach, dependable and responsible with excellent attention to detail; a self-starter, a proven team player, with ability to establish and maintain effective working relationships with development team and product manager. Responds rapidly and appropriately to changing circumstances, able to manage competing priorities under pressure. Proven ability to collaborate effectively with cross-functional teams in private practice, and business settings requiring management of deadlines, budgets, competing priorities and identifying compromises while simultaneously delivering results under pressure.

EXPERIENCE:

Confidential, Schaumburg, Illinois

SCRUM Master

Responsibilities:

  • Organized and facilitated regular scrum meetings including, daily stand-ups, sprint and sprint planning meetings, release planning sessions, release board meetings, release readiness status meetings, retrospectives, demonstrations, and other project planning and issue resolution meetings as required
  • Removed impediments, facilitated conflict resolution, skillfully observed and dictated areas of impediments towards the sprint goal.
  • Trained, coached and mentored all disciplines in agile methodologies and principles.
  • Communicated project expectations to team members in an affective timely manner.
  • Expertise in Jira software, gathered/reported all relevant Agile metrics (burn down charts, team velocity etc.)
  • Managed new product features and enhancements in terms of scope, quality and schedule for both onshore/offshore projects.
  • Responsible for facilitating retrospectives at key project milestones and final project completion to confirm project acceptance and satisfaction, and to establish lessons learned
  • Contributed in creating User Stories and clearly defined Acceptance Criteria
  • Facilitated development of Acceptance Criteria for user stories
  • Identified and prioritized risk issues, facilitated development of action plans
  • Led onshore/offshore team to test products across multiple test environments with a goal of delivering high quality releases at reduced costs. Both onshore and onshore teams were trained and coached on multiple products and in about a year, offshore team achieved productivity metrics comparable to the onshore team.
  • Utilized quality methodologies to improve customer service by delivering cost effective solutions to meet client expectations

Confidential, Deerfield, Illinois

SCRUM Master

Responsibilities:

  • Organized and facilitated regular scrum meetings including daily stand-ups, sprint and release planning sessions, release board meeting, release readiness status meetings, retrospectives, demonstrations, and other project planning and issue resolution meetings as required.
  • Trained, coached and mentored all disciplines in agile methodologies and principles.
  • Work with and support cross functional development teams.
  • Adapt to frequent changes within the scrum framework and principles
  • Demonstrate and uphold scrum principles.
  • Conducted Release Planning meetings and facilitated business analysis activities
  • Facilitate estimation meetings using relative effort estimation techniques.
  • Coach team members on agile principles.
  • Train team on how to have focus effective meetings within the Scrum process
  • Identifying risks, triggers and mitigations
  • Coach the team on developing software using test driven development
  • Led onshore/offshore team to test products across multiple test environments with a goal of delivering high quality releases at reduced costs. Both onshore and onshore teams were trained and coached on multiple products and in about a year, offshore team achieved productivity metrics comparable to the onshore team.
  • Working and managing 3-4 projects simultaneously at any given time with a team of about 9 people per project.

Confidential, Glenview, Illinois

Business Analyst / Quality Analyst

Responsibilities:

  • Thorough working experience of the entire Software Development Life Cycle (SDLC) using Agile and Waterfall methodology.
  • Customizing the product, create mapping document, coordination for integration testing and follow up.
  • Experience estimating, identifying projects risks, constraints and dependencies, root cause analysis, impact analysis, conflict management and managing improvement initiatives from inception to completion.
  • Managed end user needs at all phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.
  • Developed User Stories for a new rollout and for some of the minor enhancements.
  • Analyzed the business and user needs, documenting requirements and revising existing system logic difficulties.
  • Partnered with business and technology subject matter experts to elicit business requirements.
  • Excellent communication skills, client relations, presentation and negotiations with creative
  • Participated in UAT (User Acceptance Testing) with all levels of User Groups.
  • Tested and executed new builds/releases and the overall functionality
  • Performed various testing techniques to ensure smooth user navigation of the website
  • Verified web content, images, errors, broken links and ensured overall navigation
  • Emphasized rigorously on Confidential System’s global web testing, i.e. Canadian, Asia Pacific, Africa and European regions
  • Involved in web content changes using Product Content Management (PCM) tool and checked if the changes are reflected on the website
  • Applied statistical data to research on the root cause of the system errors and failures
  • Reported critical defects and communicated to the developers
  • Diagnosed and engineered performance improvements to determine root cause of failures
  • Executed test cases with new builds after every release and reported defects
  • Involved in Software Development Life Cycle Methodologies
  • Performed testing through application of regression, positive, negative, smoke, sanity and retesting techniques
  • Transitioned core and guest customers to legacy business customers
  • Performed data mining by using SQL statements, ran queries in the database system
  • Performed back end changes in product, pricing, customer look up, ecommerce, and inventory/stock levels through Hybris Management Console (hMC) tool
  • Verified the changes made in the back-end tools reflected accurate results in the front end
  • Performed Mobile testing using iOS and Android devices to ensure smooth navigation

Confidential, Northbrook, Illinois

Communications Analyst

Responsibilities:

  • Facilitated development, review and approval process of client communications
  • Managed Brand Compliance inbox and routed queries to appropriate areas
  • Gained solid knowledge on PBM Operations, Healthcare, RX Insights
  • Validated if the content of the presentations, documents, brochures, PDFs was in compliance with company communicate guidelines
  • Worked closely with internal clients and stakeholders to meet client expectations
  • Determined appropriate communication strategy to address critical issues
  • Delivered highly efficient performance to the team
  • Analyzed all the incoming project review requests and determined appropriate actions to be taken to ensure the smooth review process
  • Logged in new review requests using Microsoft Access by providing crucial project information to the editorial review team
  • Communicated anticipated Finalist projects that were to be assigned to the team
  • Routed projects to team members by assessing work loads of team members and appropriate Subject Matter Experts (SMEs)
  • Ran queries and daily reports to ensure smooth workload distribution to the team
  • Ensured and tracked all deadlines of a given project plan are met
  • Tracked and verified the status reports on projects and made updates as per required
  • Utilized company’s tool like Oracle and extracted important member communication documents to help support other departments
  • Provided ongoing support to the team and departments

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