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Program/project Manager Resume

Frisco, TexaS

PROFESSIONAL SUMMARY:

  • Overall 18+ years Oracle Consulting, Project & Delivery and Management experience in ERP/CRM/HRMS /RMS, Web Tools, Service queue & Reporting with Technical and Functional expertise
  • Efficient and experienced in effective Resource assignment and Cost Management, by professionally taking care of time, risk and integration management with IT Project Budget analysis, outsourcing strategies of vendor and contract management for all onsite and Offshore Teams.
  • Conversant in following Waterfall, Scrum and Agile methodology in Project Management.
  • Proficient in gathering requirements, formulates into use cases for designing solutions, with collaboration of Functional and Technical teams and Documentation.
  • Experienced in interacting with Technical, Architecture, D Confidential base and Infrastructure teams with effective communication and timely Status updates to Senior management
  • Successful in rolling out various Application Development Projects Implementations/ Upgrades and enhancements by following AIM and RICE Methodologies.
  • Developed and implemented effective strategy’s to migrate and integrate the d Confidential from Web/legacy tools/technologies for intranet and internet based platforms.
  • Hands - on experience managing projects and supporting applications with effective tools like Service Now/SharePoint/MS Project, Sales force, Smart Test, Quality Center with Lync and MS-Office
  • Effectively presented communications plan/Project Schedules and Weekly/Monthly Reports to Stakeholders, Steering committee team members & Sr. Management.

TECHNICAL SKILLS:

Technical Skills: Oracle Applications ERP Package with Technical and Functional expertise in HRMS/Financials and CRM with integrated Manufacturing and Supply chain Modules like Inventory, Pricing for Service Contracts, Tele service, Depot Repair, Human Resources, Projects, Time and Labor, Order Management, Bills Receivable, Bills Payable etc.)

Software Platform: Oracle Applications - 11i 5.7, 11.5.8, 11.5.9 & Rel 12 Oracle 8i, Forms 6i, Reports 6i

Integration Tools: Web tools, Microsoft Server, HP quality Center, Smart Test, Workflow notifications Emailer, Concurrent Process and Server Migration -

Proficient in Sql & plsql queries: with extensive Java and HTML related web tools

Management Skills: SharePoint and MS -365, Microsoft Project, Waterfall/ Scrum/Agile Methodology, Microsoft Presentations Microsoft Excel/Word and Visio.

Soft Skills: Excellent in communication/ leadership quality/Strong work ethics, Positive Attitude, Problem Solving Skills.

EXPERIENCE:

Confidential, Frisco, Texas

Program/Project Manager

Responsibilities:

  • Managed the Project by scheduling, budgeting configuring the POS systems for their Retails Products.
  • Handled various Vendors from initiation to completion of Project structure.
  • Work with different Teams and Oversee operational effectiveness by daily review of prior day results by project productivity, roadblocks, metrics and Risk Mitigation
  • Responsible to Track project costs and provide variance explanations for monthly reviews and approve resource allocation through MS Tools Vs MS Project, MS Excel and Power point.
  • Worked with Developers/Architects and Testers to define and review the test strategy, Test Plans, and Test Scenarios for testing all different Oracle applications - by prioritizing them through Jira Stories and Functionalities listed out.
  • Identifies opportunities for improvements & innovation of New Application integrated tools to work with Service Now, Oracle/Jira/ALM /Unix and other Tools and Environments.

Confidential, Texas

IT Operations/Project Manager

Responsibilities:

  • Requirements gathering / solution designing and architectural discussion for Implementing ERP Packages like Oracle CRM/RMS/Finance and HR of Oracle EBS and Fusion based applications.
  • Review and Prepare Testing Strategy.
  • Test the end to end process Quote to Order and Order to Cash in Oracle ERP. provided to various Functional Super Users and Trainees.
  • Participated to evaluate the system, interface, end to end test scenarios & automation scripts for overall Application performance and strategy maintenance.
  • Complete understanding of customer-s tactical goals and effectively participated in the development and implementation of business solutions.
  • Generate reports and analyze project status and research information, and monitor project performance to maintain the quality of services, deliverables, and content.
  • Effective Collaboration and communication with Cross Functional Teams and leaders to coordinate cross-project initiatives and activities

Confidential, Plano, Texas

IT Project Manager

Responsibilities:

  • Handling broader portfolio for Requirements gathering / solution designing and architectural discussion for Implementing ERP Packages like Oracle CRM/RMS/Finance and HR of Oracle EBS and Fusion based applications.
  • Work with Developers/Architects and Vendors to review and approve the projects test strategy, Test Plans, and Test Scenarios for testing all different Oracle applications
  • Participated to evaluate the system, interface, end to end test scenarios & automation scripts for overall Application performance and strategy maintenance.
  • Managed Testing Team by prepared Testing Strategy to augment the Test Scripts for testing configurations and users. Train users on POS Systems and Inventory Management, Supply Chain and Stocking
  • Responsible for all project planning, WBS, status, budget, resource management, risk and issue management, etc.
  • Responsible to Track project costs and provide variance explanations for monthly reviews and approve resource allocation using Microsoft Office.
  • Work with 3rd party service account leads to lead assignments for incoming work and schedule adjustments and plan communication and .
  • Identifies opportunities for improvements & innovation of New Application integrated tools to work with Service Now, Oracle/Jira/ALM /Unix and other Tools and Environments.
  • Evaluate system, interface, end to end Design to plan and strategize testing activities for RMS and EBS Modules.
  • Preparing and Working with Sr.Management team for presenting the Strategies and monthly reports/metrics for Project deliverables.

Confidential, Irving, Texas

IT Project Manager

Responsibilities:

  • Manage the technical/development team for getting the enhancements/projects delivered in time.
  • Interacted and partnered with business team members and Stakeholders for obtaining business requirements and discussing feasible and suitable solution/design.
  • Managed and lead Oracle Discoverer Upgrade.
  • Managed and rolled out the controlled web development and publishing of the Internet web site owned by Store Operations using Confidential WebSphere , SSO with Tivoli AM , the Web Portal application integrated with HR/Finance and other legacy systems for D Confidential Content and access Knowledge Base.
  • Worked and coordinated with Payroll team/ADP Team and SSO team for converting the ADP Federal Payroll system to SSO login for Michaels Network.
  • Worked with HRIS business teams and other integrated systems to collaborate and co-ordinate the business driven deliverables.
  • Design and solution fitment for Oracle HR enhancements and support integration for transactional flow of HR d Confidential to various systems like HRMS, Finance, Payroll, Workflow Management, Ii-Learning, and Advanced Benefits.
  • Interact with Oracle/Rimini Street and Internal Architecture Board for solution designing and documenting various EBS functionalities and customizations.
  • Communication Planning, Reporting and managing issue resolution/escalations with Stakeholders and Executive Committee Board.
  • Extensive experience in managing enterprise SDLC rollouts, implementations and upgrades for Oracle ERP IT project through all lifecycle phases in design, review and testing various modules like HR, Payroll, Benefits, Core Self Service modules
  • Coordinate and act with IT PMO team on Project deliverable templates, process gaps and QA authenticity and update SharePoint with Status reports/documents, Risks and mitigation plans.
  • Managing Onsite and offshore IT teams according to the project deliverables and timelines, by preparing SDLC timelines, Project Plan, Estimates and costs.

Confidential, San Jose, CA

IT Delivery Manager

Responsibilities:

  • Liaison with Business and Vendors for Application deficiencies and gather future requirements, system requirements, and functional analysis to provide Technology Solution Development and Integration across the SDLC including requirements, functional specs, design, custom development, integration, testing, and deployment.
  • Designed Quality related testing methodology for QA team in their quarterly releases for integration and system testing for all internets based Sales business tools.
  • Analyze systems functionality related to Sales Personnel by integrating their roles and positions in HRMS and CRM to and provide best fit solutions for Compensation plans and train business users.
  • Client communications planning, information distribution, progress and performance reporting to Stakeholders/Business and Sr. Management.
  • Conduct project post mortems and create a recommendations report and identify issues and lessons learnt.

IT Delivery Manager

Confidential

Responsibilities:

  • Successfully managed and handled team to deliver projects from end to end solution.
  • Managed and delivered Internet based IWE release (Quad) - 3 portlets release from design to go-live for CDO-NOSTG Marketing group.
  • Optimized resource planning, cost estimation, budgeting and cost control activities in the given budget for a services based project
  • Managed and delivered CEC - IOS web tools enhancement in features by new design and implementation to support Web-technologies for NOSTG.
  • Team Management in supporting all Migration and on-going support activities with Satyam and Cisco team.
  • Planned over Unit Testing- Content Migration activities and integration testing strategy for RCDN migration.

Confidential, New Jersey

Sr.Consultant/Project Manager

Responsibilities:

  • Managed and delivered 3 Oracle R12 upgrade projects for CORE Services and its hosting clients
  • Provided user to for Rel 12 modules to core Business Users.
  • Effectively managed full lifecycle SDLC for client projects in Oracle HRMS/CRM and Financial
  • Managed cross functional groups and integrations for issue resolving and providing solution for global solution across all Oracle Modules viz, HRMS/CRM/Workflow/ and Financials.
  • Interact with Oracle for latest Patches/Upgrades and TARS.
  • Extensive experience in handling issues related to customization, Legacy conversions and Patches through Oracle for all Core Clients through Service request flow from and assignment scheduler from Oracle.
  • Managed testing team in aligning and delivering the testing to business users in execution of testing Oracle ERP modules.
  • Project coordination and design advisor for team in updating and implementing the changes in CORE Service process.
  • Documentation and planning by preparing Project Charter, WBS for Project and Implementation in AIM Methodology.
  • Designed and developed documentation for new Java tool to support the business users to interface with Oracle Application.
  • Supported the operations team by fixing issues in Oracle EBS modules like I-expenses, Purchasing, Projects, Payables, and Receivables etc.
  • Managed Operations team in and design process for Teleservice/ I-Support; Knowledge Base/ Universal Work Queue & CRM Foundation advised configuration changes according to Rel 12 and enhanced service desk productivity.

Omniscient, PA

EBS consultant

Responsibilities:

  • Worked as Project Lead for implementing and supporting Oracle R12 CRM Modules.
  • Managed and implemented setups related to Oracle ERP on Rel 12 - CRM Foundation, Email Center, Teleservice, Field Service, and I-Support, HRMS, Payables, Receivables and GL.
  • Mapped the Setups of Email Center and Teleservice in HRMS and CRM with all integrations in R12 according to the business requirements.
  • Designed document to configure and setup the Rel 12 Oracle Email Center to Exchange Server and mapped the current email accounts to the same which would give access to all the Technical Support team to get mails in their mobile devices too.
  • Prepared Business Review Document on specifications provided by the business users.
  • Interacted with Confidential on escalating Tars and issues during implementation.
  • Interacted on development activities with Technical Team on Functional specifications.
  • Performed unit testing & integration testing.

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