SUMMARY:

• Looking for an opportunity where I can learn to implement the management principles practically and get an opportunity to sharpen my management abilities.
• I am ideally positioned for project management role with focus on development and coordination among team to get through the life cycle of any given project.
• Ensure proper communications between team members and issue resolution for smooth functioning.
• Well versed with the theories and principles of work breakdown structure, value management, and critical path analysis.
• Strong knowledge of Software development life cycle methodologies like Agile Scrum and Waterfall.
• Experience with Agile scrum techniques Such as user stories, velocity, story points, prioritization techniques, sprint backlog and product backlog, pair programming and test - driven development.
• Superior team building abilities that help to unite, guide and lead team members towards individual and common work goals.
• Skilled at taking spontaneous decisions and managing emergencies that help to avert crisis and ensure steady pace of project development.
• In depth understanding of the As-Is and To-Be business processes and experience in converting these requirements.
• A strong estimator with the skill for forecasting that helps to decipher the trends in market and predict the upcoming ones.
• Expert time manager with impeccable ability to organize work and schedule deadlines for every stage of project.
• Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking, committed to quality and excellence.
• Hands on experience with using project management modelling tools such as MS office tools; Excel, Visio, PowerPoint, Share Point, Word, Rally.
• Experience in Healthcare, IT Operation, Engineering and Insurance.

TECHNICAL SKILLS:

• Microsoft Office Suite
• Excel
• Outlook
• Word
• PowerPoint
• MS Project
• SharePoint sites
• JIRA
• Service Now
• Access
• Visio
• Rally.

PROFESSIONAL EXPERIENCE:

Confidential, Bala Cynwyd

Project Coordinator

Responsibilities:

• Used Jira for bug tracking and task delegation and follow up with development team.
• Reviewed project plans against actual results and assessing the issues to understand the change needed.
• Collaborated with senior management to review project data and identifies opportunities for improvement.
• Managed the SOW (Statement of Work) and ISOW (Individual Statement of Work) of the project and resources.
• Analyzed development of schedule, Work Breakdown Structure, estimated packages during the different phases of a project.
• Researched and resolved billing and invoice issues & coordinated approval of all accounts payable invoices.
• Monitored project status and reported project details to senior and executive level management.
• Effectively managed escalated customer/vendor questions, issues and complaints as indicated.
• Coordinated among onsite and offshore resources and their allocation to different phases of project as needed.

Confidential, Philadelphia, PA

Information Service Coordinator

Responsibilities:

• Maintain Severity schedule daily on SharePoint so that the work is dispersed evenly with proper ownership in timely manner.
• Regular update/maintenance of work and task schedules via SharePoint so that there is a bird eye view of team status.
• Co-ordinated with manager on regular basis on Service Level Agreement for confidential compliance regulation.
• Used SharePoint to store and track all the documents and retrieve them if needed. Regularly managed/update the SharePoint calendar.
• Prioritize ticket according to the need of user and Assign tickets accordingly along with regular tracking (Ticket Crawling) to encourage continuous workflow.
• Utilized strong interpersonal and communications skills to serve Practice manager, coordinator, Doctors (on boarding) and techs to schedule an appointment and help Physicians have while using various IT tools.
• Perform Physician validation program by engaging techs, coordinators and managers.
• Served as knowledge source with team as assigned.
• Creating various daily/monthly reports like severity dealing with ticket volumes received/ resolved.
• Review technician performance and provide appropriate feedback.
• Creating various reports on different dashboard.
• Analyzing and evaluating these reports to provide management with breakup of clinical/ non-clinical floors, do root cause and trend analysis on all report.
• Handle and manage approximately 200/1000 tickets for the team daily/weekly. Create data charts/reports for projects as advised.

Confidential, Philadelphia, PA

Administrative Assistant

Responsibilities:

• Assist in schedule, planning and record maintenance and filing.
• Schedules and organizes complex activities such as events, meetings and conferences.
• Handle calls and act as liaison for Office Director, Senior Vice President and Director of Strategic Growth.
• Facilitate meetings, prepared meeting minutes and agendas.

Confidential

Project Coordinator

Responsibilities:

• Facilitate scrum activities like grooming, daily standups, sprint planning and conduct retro sessions.
• Track and communicate velocity and sprint release and progress.
• Define the project objectives and lay out a schedule for tasks to ensure that the project succeeds in achieving all of its objectives.
• Manage the offshore team to ensure timely deliveries, guiding the team in adhering to internal process guidelines for the healthcare application.
• Manage project status and information in the form of formal briefings, update meetings and written electronic and graphic reports.
• Analyze the kind of knowledge required to complete the project and determine the participants who would be working for it.
• Perform supervisory and controlling functions to make sure the project is at par with the expected standards at all stages.
• Working with PMO in compliance with project plan status, reports and records.
• Creation of case studies for company's social media pages and corporate website.
• Establish meetings with the clients and financial advisors to determine the budget restrictions for the projects.
• Accountable for business growth through following up on leads and delivering information to prospective students in a timely manner.
• Provide support to the head manager in meeting crisis situations and finding solution to the technical and non-technical problems.
• Train the team members in meeting their individual goals and performing the responsibilities at par with the standards.

Confidential, Pleasanton, CA

Trainee Project Manager

Responsibilities:

• Assist in the preliminary planning discussions to determine the objectives, scope, constraints, risks, and deliverables of the project.
• Evaluate the project requirements and allot the available resources among the individual elements of the project.
• Performed confidential Analysis to identify the deficiency of the current system and to identify the requirements for the enhancement of the proposed system.
• Facilitate Scrum ceremonies such as daily standups, sprint planning, sprint review and sprint retrospective.
• Generated burndown chart and tracked the progress of each sprint cycle for that release.
• Manage the project from the point of handoff from the senior project manager to the point of return handoff back to achieve the highest level of client, external, and internal resource satisfaction, quality, efficiency and timeliness.
• Prepared and maintained velocity and capacity charts.
• Worked with Scrum team and Product owner to negotiate the minimum viable product for delivery.
• Identify and escalated various risk, remove impediments and report on project progress.
• Receive weekly reports from the senior members evaluate them and provide the derived vital statistics to the head manager.
• Apply the various engineering and management theories as applicable to the project demands
• Conduct meetings with the team members and convey the project objectives and schedule. Convey the individual goals and responsibilities to each.

Confidential, Haverford, PA

Administrative and Relationship- Intern

Responsibilities:

• Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• As a volunteer I was in charge of managing back office work
• Involved in direct mailing and promoting relationship with patrons.
• Worked on Microsoft Office, Excel, Word and PowerPoint.
• Supported event management activities.

Confidential

Administrative and Relationship Assistant

Responsibilities:

• Worked on billing, insurance and customer experience
• Involved in direct mailing and promoting relationship with patrons.
• Worked on Microsoft Office, Excel, Word and PowerPoint.
• Supported event management activities.