SUMMARY:
- IT professional and experienced project manager focused on bridging the gap between the user experience and IT.
- Skilled in lifecycle project management, cyber security, process management, and hardware/software implementation.
TECHNICAL SKILLS:
- IT Project Management
- Product Management
- Cyber Security
- Network Security
- CA Agile Central
- Scrum Leadership
- Behavior Driven Development (BDD)
- SharePoint
- Office 365 Administration
- Active Directory
- WordPress
- Microsoft Project
- Network Infrastructure
- SQL
- Cucumber
- Network Firewalls
- Applied Lifecycle Management
- Windows 10
- Windows 7 iOS
- Android
- MacOS
- LogMeIn Central
PROFESSIONAL EXPERIENCE:
Confidential
T Project Manager II
Responsibilities:
- Reorganized the IT department to become a self - managed team. Implemented and lead daily scrum meetings. Implemented a new ticketing tracking system and process
- Implemented a companywide intranet via SharePoint to streamline the onboarding process for new employees. Collaborated with executives to create and roll out companywide standard operating procedures
- Collaborate with senior executives and business decision makers to design and implement companywide technology upgrades scaled to 250 users including the refresh of enterprise-level hardware and software
- Negotiated with vendors to decrease IT budget overhead while maximizing utility of IT resources
Confidential
IT Manager
Responsibilities:
- Product Manager for proprietary software design and development including security, backend, and UX upgrades
- Researched and designed new products to further enhance customer value including working directly with stakeholders to gain insights
- Oversaw and managed Quality Assurance Team in addition to the company IT department
- Responsible for the acquisition and maintenance of all telecommunications services and technological equipment, including projecting future budgets
Confidential
IT Specialist
Responsibilities:
- Led several UX and backend upgrade projects through a waterfall project management process to enhance usability and efficiency of the software product
- Designed new software to further enhance the usability and functionality of proprietary software
- Senior resource for the quality assurance team, providing insight into the development of proprietary software
- Tasked with overseeing transition and deployment of Office 365 and was main point of contact for all related issues
- Senior help desk resource for company hardware and software, including Windows and Apple products and network servers
Confidential
Media Analyst and Account Manager
Responsibilities:
- Tested and reported on new software developments for the quality assurance team
- Responsible for time-sensitive client reporting based on data analysis and interpretation
- Developed and implemented a new inventory system for the tracking of company hardware
