T Project Manager II Resume

SUMMARY:

IT professional and experienced project manager focused on bridging the gap between the user experience and IT.
Skilled in lifecycle project management, cyber security, process management, and hardware/software implementation.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

T Project Manager II

Responsibilities:

Reorganized the IT department to become a self - managed team. Implemented and lead daily scrum meetings. Implemented a new ticketing tracking system and process
Implemented a companywide intranet via SharePoint to streamline the onboarding process for new employees. Collaborated with executives to create and roll out companywide standard operating procedures
Collaborate with senior executives and business decision makers to design and implement companywide technology upgrades scaled to 250 users including the refresh of enterprise-level hardware and software
Negotiated with vendors to decrease IT budget overhead while maximizing utility of IT resources

Confidential

IT Manager

Responsibilities:

Product Manager for proprietary software design and development including security, backend, and UX upgrades
Researched and designed new products to further enhance customer value including working directly with stakeholders to gain insights
Oversaw and managed Quality Assurance Team in addition to the company IT department
Responsible for the acquisition and maintenance of all telecommunications services and technological equipment, including projecting future budgets

Confidential

IT Specialist

Responsibilities:

Led several UX and backend upgrade projects through a waterfall project management process to enhance usability and efficiency of the software product
Designed new software to further enhance the usability and functionality of proprietary software
Senior resource for the quality assurance team, providing insight into the development of proprietary software
Tasked with overseeing transition and deployment of Office 365 and was main point of contact for all related issues
Senior help desk resource for company hardware and software, including Windows and Apple products and network servers

Confidential

Media Analyst and Account Manager

Responsibilities:

Tested and reported on new software developments for the quality assurance team
Responsible for time-sensitive client reporting based on data analysis and interpretation
Developed and implemented a new inventory system for the tracking of company hardware