SUMMARY:

• 10 years of cumulative experience in Software industry working for multiple fortune 500 companies.
• 5 + years of cumulative experience in various positions of Scrum Master, Agile Project Management, IT Service Delivery, Project Management and Change Management.
• Extensive knowledge of SDLC Management (Agile - Scrum and Waterfall), ITIL, DevOps processes and IT service delivery.
• Well versed record of defining, implementing and managing IT processes.
• Proven experience in delivering IT services using global teams and Offshore-Onshore delivery models
• Expert in Change & Release Management, Problem & Incident Management and RCA.
• Expert in defining, negotiating and managing SLA, SLO and KPI’s.
• Experienced in handling audits (IT processes) like SOX(IT), SOC 2 Compliance.
• Proven track record in meeting business and project objectives for multi-million-dollar projects
• Experienced in Financial (Banking and Services), Insurance, E-Commerce domains

KEY COMPETENCIES:

• Project Management
• Enterprise Mobility
• Continues integration, Continues delivery
• Incident, Problem, Change\Release management
• Agile - Scrum and Kanban
• Relationship Management
• DevOps process
• ITIL \ ITSM
• IT Security, PCI-DSS, Risk and Issue Management
• Agile Project Management
• IT Service Planning & Management
• Test Automation

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager/ Scrum Master

Responsibilities:

• Creating and Maintaining user stories for the ASR Application (Admin system replacement) in JIRA; while working in accordance with Business requirements.
• Ran daily stand-Up meeting with the team to review current state of development; review burndown on efforts and working on estimates for new requests.
• Hosted monthly steering committee status calls to provide status to senior management and PMO.
• Responsible for promoting team accountability and mitigating team productivity issues.
• Reviewed and managed end-to-end Jenkins pipeline for build, test and deploy.
• Perform quality reviews, manage operations, and triage operational issues
• Own and manage virtualized test environments supporting development
• Established and maintained Work Breakdown Structure, release plans and schedule
• Coordinated the release definition, deployment criteria and guidelines, seeking business and information technology sponsor approvals and the resources necessary to successfully roll-out all modules projects and enhancements
• Created and drove the resolution of issue log; including description, ownership and action plan.
• Tracked scope changes (i.e., change management) and release acceptance procedures.

Environment : Java/Oracle, HPALM, JIRA, Jenkins, Altova XML, SQL server.

Confidential

Project Manager

Responsibilities:

• Onsite Scrum Master for Loreal Canada engagement, working under ZoneIT initiative of L' Confidential Americas which controls and oversees all brands in Americas.
• Managed transversal delivery of technical components from offshore across brands and matching client’s expectation.
• Running multiple projects per brand, to capture and manage enhancement requests. Created multiple JIRA boards per brand to ensure all requests are logged, tracked and universally available to all stakeholders.
• Worked with global delivery heads in creating a framework for request capture in Confluence and mapping them to relevant JIRA issues.
• Facilitated Daily Scrum, Sprint Planning, Sprint Demo and Sprint retro meetings.
• Worked extensively on removing obstacles for developers and testers.
• Co-ordinated with Tech leads from offshore on Development and Testing activities and status.
• Ran daily stand-Up meeting with the development team to review current state of development; review burndown on efforts and working on estimates for new requests.
• Hosted weekly calls with Brand stakeholders, CDO and CMO office to discuss roadmap and project request prioritization.
• Worked closely with Product Owners, coordinating product backlog grooming and story estimation.
• Ensure timely communications were sent out to business stakeholders on new releases, P1 issues on existing code base in production and any impediments that may impact delivery of new enhancement objects.
• Coached team members on Agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burndown charts.
• Ensure that IT Systems and Services are aligned with business and stakeholder needs. Train User groups; prepare materials, user guides/manuals.
• Build and plan technological capability within the team to serve needs as per business requirements
• Assess Scrum Maturity of teams and the organization and coach teams to higher levels of maturity, at a pace that is sustainable and comfortable

Environment : JIRA, Confluence, MS Office, SiteCore CMS, Unix, Jenkins, Github.

Confidential

SCRUM Master

Responsibilities:

• Reporting to Stakeholders, running strategic project for the division using Scrum and Agile methodology for implementation.
• Managing project scope and schedule, budgets, quality, risks, issues and change requests
• Held overall accountability for successful delivery of approved business solutions projects to business stakeholders.
• Ensuring project processes are followed; projects and their phases closed with reviews and summarization, incorporating feedback and lessons learnt to enhance effectiveness in future sprints/phases
• Reviewing Business Requirement Documents to ensure alignment with business and stakeholder needs; manage client groups, project and technical teams for project success
• Collaborating with multiple vendor teams (JAD) in project planning, capacity planning and allocation of resources as per business priorities in resource constrained environment and tight deadlines
• Handled Product Vision, Product Backlog, Road Map, Sprint Planning and Release Planning
• Managing 2 distributed scrum teams size 10+ at different locations in US, Canada, and India
• Managed delivery of technical components from offshore and integrating code into Client environments, thus providing a working environment of business functionality for FundPortal.
• Handling promotion of code from SIT to UAT to PROD, ensuring all Change Management Processes are met and are compliant.
• Software Delivery responsibility for multiple phases of the project: On time, On Budget, On Specifications
• Managing application delivery adhering to industry best practices for various phases of SDLC and Agile methodology
• Liaise with key stakeholders for developing solutions and acceptance criteria, present prototypes, prioritize issues, seek feedback and report project status
• Ensure that IT Systems and Services are aligned with business and stakeholder needs. Train User groups; prepare materials, user guides/manuals.
• Build and plan technological capability within the team to serve needs as per business requirements

Environment : JIRA, Confluence, Windows 2008, SQL Server, ASP.NET, C#, XML, MS Visio, MS SharePoint, MS Office, ServiceNow, Autosys, MS BI Suite (SSIS, SSAS, SSRS), HWM Mantra, Sungard Investran, Hedgetek, BroadRidge Paladyne, Oracle Flexcube, Advent Geneva, Jenkins

Confidential

Sr. Business Analyst

Responsibilities:

• Ensured all artifacts complied with corporate SDLC Policies and guideline.
• Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR)
• Managed business solution creation and approval of related projects via comprehensive business cases that include solution scenarios and benefits . Managing the business requirements management process, using appropriate tools, including workshop facilitation, use case modeling, data and process flow modeling etc.
• Worked with Tech Architects on Conceptual and logical data design to built a system to load a data mart from legacy systems and designed a cube for Consumer Finance performance reporting.
• Gathered requirements for BI solution to extract data from CFS and reports to be used by the portfolio managers for performance management
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements
• Participated in creating the Scope of Work, setting deadlines and time schedules, prior to the commencement of a module pertaining to the application
• Indentified issues and areas for business and technical improvements, integrating with internal and external systems, data conversion and validation documentation, definition of application and technical documentation requirements
• Monitored System, Integration, End to End testing and monitored the application behavior during various builds
• Followed Agile/Scrum development process

Environment: Windows XP, Unix, SSIS, SSAS, and SSRS, Autosys, MS Sharepoint, MS Project, MS Office Tools etc.

Confidential

Sr. ETL Engineer

Responsibilities:

• Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards
• Worked closely with project managers, business users to transform business idea and define requirements following Agile methodologies
• Responsible for developing Business Requirement and Functional Requirement Document and documenting the same in Quality Center. Handling scope creep and managing the same for delivery reporting with Project Managers and Owners.
• Designed and developed a BI solution for Investment Banking and Credit Risk. Supported the of business objectives by developing a Business framework for an integrated-company-wide Business Intelligence environment, providing Key Performance Indicators, performance reporting, analytics and insight to Confidential decision makers
• Implemented an OLAP Database (cube) and ad-hoc/canned reports for Exposure reporting
• Participated in defining standards and best practices for ETL
• Designed and developed financial reports and end-to-end processes to ensure timely delivery of accurate financial data to business needs
• Coordinated change management and release management procedures in collaboration with the Business Services Manager
• Identified, re-modeled and optimized several time consuming sub-optimal business processes and applications, thereby increasing the speed and efficiency of operations multi-fold
• Worked with QA team to design test plan and test scenarios / cases for User Acceptance Testing (UAT)
• Regression testing was performed upon receiving new builds and updated the Scripts accordingly
• Conducted JAD and brain storming sessions with the business users and stakeholders

Environment : Windows, Unix, SQL Server 2008, VB, ASP, MS SharePoint, Quality Center, XML, DHTML, MS Visio, MS Office, MS Project, UML, IBM Datastage 8.1, Business Objects XI R2