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Senior Program Manager/director Resume

Falls Church, VirginiA

SUMMARY:

  • Senior Healthcare IT Leader with more than 20 - years diverse experience leading multi-disciplinary healthcare related initiatives with key competencies in healthcare technology delivering cloud solutions, software/system development, IT modernization, EMR/EHR platforms, and integrated healthcare system solutions.
  • Proven record of building successful teams and delivering results.
  • Collaborative leadership style with focus on program development, achieving financial growth, employee relations and excellent customer satisfaction.
  • Experienced in both strategic planning and tactical implementation, business line/portfolio management, program/project management, capture/business development, solution development, software implementation methodologies, business process improvement, risk management and quality standardization.
  • Experienced in turning around and stabilizing troubled programs, growing and leading profitable programs.
  • Proficient in transitioning organizations from operating in siloes to operating as an enterprise platform.
  • Strengths include excellent time management, organizational and operational management, relationship management, staff development, decision-making, astute judgment, financial acumen, agility and optimization.
  • Excellent problem solving and negotiation skills with abilities to adapt quickly to situations and work cohesively with diverse groups.
  • Adaptable to new challenges with an ongoing desire to grow professionally.

PROFESSIONAL EXPERIENCE:

Confidential, Falls Church, Virginia

Senior Program Manager/Director

Responsibilities:

  • Responsible for directing and leading multiple large complex clinical and non-clinical enterprise healthcare systems. Manage a diverse group of 100+ direct senior managers, indirect reports and technical staff. Lead various aspects of portfolio to meet business targets in revenue, margin, direct labor and cash flow.
  • Oversee operations and major initiatives by effectively applying change and risk management processes.
  • Direct oversight of tracking and forecasting monthly staffing plans, schedule and budget.
  • Ensure project milestones and deliverables are met for existing contracts. Motivate and guide project/program managers to meet and exceed business goals. Drive process improvement initiatives, tools and capabilities to increase operational efficiency and effectiveness.
  • Establish and maintain high quality client documentation and technical deployments.
  • Coordinate and manage program activities by working closely with support staff in areas of Finance, Business Development, Proposal Development, Human Resources, Subcontracting, Recruiting and Contracting.
  • Demonstrate software development and systems engineering experience. Apply understanding and knowledge in SDLC, Agile/Scrum and CMMI. Strong understanding and application of operational methodologies and frameworks such as ITSM/ITIL, ISO, Lean Six Sigma, DIACAP/RMF and DevOps.
  • Familiarity and understanding of cloud-based solutions/technologies. and oral skills. Ability to make quality, independent decisions, work effectively and efficiently under tight deadlines, ambiguity, high volumes and multiple interruptions. Strong history of relationship management skills and ability to handle challenging interpersonal situations gracefully.

Confidential, Falls Church, Virginia

Senior Program Manager

Responsibilities:

  • Direct a major DoD enterprise healthcare COTS based solution managing the lifecycle research, review and oversight processes for institutional review boards and clinical trials for human and animal subjects; biomedical and social/behavioral resources, radiation safety, CRADA/grants, scientific review and publication clearance. Knowledge of ICH-GCP and other regulatory compliance.

Confidential, Falls Church, Virginia

Senior Program Manager

Responsibilities:

  • Provided management oversight of major complex DoD data processing enterprise clinical systems. T&M contract valuing $8M with 20+ FTEs. Effort provided high-quality data and healthcare information/clinical informatics which fed into multiple clinical/non-clinical systems encompassing operational data processing, verification and validation of data repositories comprised of different data sets (HL7) for extraction and quality studies.
  • Managed an infrastructure support program overseeing 15-resoruces on a CPFF contract valuing $2M. Program was a 24x7x365 T1/T2/T3 helpdesk operations which served as the central point to initiate triage and troubleshoot Remedy tickets, managed all IT communications, monitored the health of systems; and ensured compliance with operational procedures. Program provided incident/event logging, incident escalation, resolution and recovery, investigation and diagnosis; and incident closure.

Confidential, Falls Church, Virginia

Deputy Program Manager

Responsibilities:

  • Services included successful completion of installation, configuration, onsite support and testing. Tasks included deployment of the COTS capabilities to 21 OCONUS and CONUS sites.

Confidential, Falls Church, Virginia

Senior Project Manager

Responsibilities:

  • Lead a sustainment program responsible for providing OM & I for confidential's clinical data repository, confidential health data repository, bi-directional health information exchange and confidential’s virtual electronic health record.

Confidential, Falls Church, Virginia

Deputy Program Manager

Responsibilities:

  • Provided program management support to the confidential. Responsibilities included cost and schedule management, performance and risk management, monitoring compliance with government regulations, requirements analysis and technical execution. Advised executive leadership on technical issues and supported managing multiple matrixed teams of 40-FTEs.

Confidential, Falls Church, VA

Senior Project Manager

Responsibilities:

  • Directed a software development initiative overseeing the planning, requirements, development, implementation, execution and monitoring activities of a traumatic brain injury and behavioral health program. Held autonomous decision-making for day-to-day operations. Responsibilities included staff planning, budget/forecast management, schedule and risk management. Managed 25-FTEs on a $5-million CPFF, reporting to division Vice President.

Confidential, Falls Church, Virginia

Advanced Technology Project Manager

Responsibilities:

  • Defined system scope and objectives through analysis and understanding of client needs; translated needs into system requirement specifications. Facilitated requirements gathering and use case development work sessions. Managed the graphic design and GUI for the software. Lead and participated in various government milestones which included SRR, SSR, PDR, CDR, TRR, DIT and SIT.

Confidential, Falls Church, Virginia

Senior Project Manager/Subject Matter Expert (SME)

Responsibilities:

  • Responsible for the facilitation and successful outcome of each project phase from initiation, planning, executing, to the closing of each health information technology (HIT) project.
  • Tasks followed standard SDLC of implementation, testing, deployment and transition.
  • Developed and recommended solutions to ensure HW and SW configurations were compliant.
  • Worked closely with implementation teams relating to entrance criteria into production and exit criteria from a development environments.

Confidential, Falls Church, Virginia

Senior Healthcare Consultant/Healthcare SME

Responsibilities:

  • Developed regulatory policies and provided program oversight for hospital cost recovery programs and overall revenue cycle management.
  • Developed functional requirements for confidential software and participated in product configuration, testing and deployment.

Confidential, Arlington, Virginia

Director of Health Information Management

Responsibilities:

  • Detailed knowledge of ICD, CPT, HL-7, SNOMED and healthcare standards. Comprehensive knowledge of clinical care, healthcare R&D, medical terminology, public policy and public health issues.
  • Knowledge of relevant federal and congressional healthcare mandates and other legislation. Served as internal consultant on issues including release of information, confidentiality (PII/PHI), information security, information storage and retrieval, and record retention; authorship and authentication of health record documentation, standardization of medical vocabularies, and use of classification systems. Provided strategic vision to implement new EHR/EMR system.

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