SUMMARY:

Decisive, action - oriented and results focused professional offering twenty-one years of technical and program/project management experience. Recognized project and process management professional who strives for innovation and continuous improvement. Successfully orchestrated up to one billion-dollar concurrent projects within budget and scope according to Confidential and ITIL best practices from initiation through operations. Strong analytical, business judgment, business intelligence, data and risk analysis skills.

TECHNICAL SKILLS:

• Project Management, Risk Management
• General Management, IT Management
• Management Financial Operations
• Logistics and Operations Management
• Business Analysis, Process Improvement
• Business Intelligence & Data Warehousing
• Cost Management
• Data Center Moves and Consolidation
• Infrastructure and Software Development projects
• SDLC: HighRUP, Waterfall, Agile, ILC and XLC
• Confidential . PMI, ITIL, CSM, ECMp, Kofax 8.0
• JIRA, Confluence, MS Project, MS SharePoint

PROFESSIONAL EXPERIENCE:

Confidential

Deputy Program Manager / Project Manager

• Manage largest product line on a Confidential -ES contract to include routine activity, new projects, internal and external key communications, and reporting of key projects.
• Visualize major technical systems re-engineering requirements and initiated business solutions in execution of system design with continued improvement plan.
• Lead major solution rollouts coordinating across teams to ensure successful system releases including communications across teams and organization; providing direct field support, monitoring performance and data reports, and issue mitigation.
• Work with data management team to define requirements and inform database table structures to ensure clear metrics for program management reporting, performance management, and trend analysis.
• Create and maintain major business processes to deliver end-to-end product solutions for execution of contract deliverables. structures to ensure clear metrics for program management reporting, performance management and trend analysis.
• Create and maintain major business processes to deliver end-to-end product solutions for execution of contract deliverables.
• Enables collaboration and communication on reviews and assignments across cross- functional teams;
• Increases transparency into work status via management reporting and analytics that enable managers and teams to plan to meet their milestones and more quickly identify and mitigate bottlenecks.

Confidential

Product Line Manager / IT Project Manager

• Manage largest product line on a Confidential -ES contract to include routine activity, new projects, internal and external key communications, and reporting of key projects.
• Visualize major technical systems re-engineering requirements and initiated business solutions in execution of system design with continued improvement plan.
• Lead major solution rollouts coordinating across teams to ensure successful system releases including communications across teams and organization; providing direct field support; monitoring performance and data reports; and issue mitigation
• Work with data management team to define requirements and inform database table structures to ensure clear metrics for program management reporting, performance management, and trend analysis.
• Create and maintain major business processes to deliver end-to-end product solutions for execution of contract deliverables.
• Assist in communication and outreach strategies for major initiatives including script and notice writing, technical solutions, and process design.
• Provide operations team workforce allocations to meet product deliverables and schedule deadlines.

Confidential

Health IT Project Manager / Business Development

• Maintain excellent business development relationships and serve as primary client contact and responsible for project deliverables and client relations.
• Establish contacts and relationships with C-Level Managers in the IT Industry
• Actively attend leading conferences and knowledge exchange events on Health IT. In addition, I have continually evaluated our processes to adapt to changes in the field; mainly through Natural Language Processing specific to healthcare networks.
• Ensuring the Confidential value proposition is articulated in way that potential and existing customers can clearly identify the business value and ability to deliver better outcomes that our solutions can provide.
• Work with the Implementation Project Managers to ensure a seamless onboarding transaction into production after potential partners qualify, to include, data sharing agreements, verifying depth of data repository, connectivity and interoperability testing,

Confidential

IT Senior Project Manager

• As a part of merger and acquisition portfolio initiative, managed high-impact, enterprise-wide, multi-departmental Information Technology projects, supporting the company’s strategic, business and infrastructure goals.
• Facilitated communications between internal and external stakeholders. Initiated, directed and moderated project meetings, maintained and managed schedules. Recognized, monitored and managed risks, initiated remedial actions to achieve project and portfolio objectives. Managed all other aspects of the project from inception through delivery.
• Managed a matrix and cross-functional team of developers, BA’s, QA’s and Testers in both a HighRup and Agile methodology
• Execute and manage project management tools including; Communication, configuration, quality, and risk and release management plans.

Confidential

IT Technical Project Manager

• Managed the (BRES) Business Rules Enterprise Service project in which the principal focus was to develop an effective strategy for, and implement, robust enterprise-level Business Rules Management System / Business Rules Engine Service solution
• Integrated the (BRES) Business Rules Enterprise Service with the Master Data Management project for querying data via Business Rules relevant to verticals ( Confidential business units)
• Supported Confidential IT environment across vertical applications and leveraged existing capabilities by utilizing IBM WebSphere Operational Decision Management (WODM) COTS product implemented as horizontal, enterprise Shared Service
• Provided Operation and Maintenance for the WODM ion the DEV, IMP and VAL environments
• Managed a cross-functional team of seven JAVA developers, three BA’s and four QA’s in both a Waterfall and Agile methodology
• Responsibilities included systems development management plan, weekly project performance reports, monthly EVM statusing, and project schedule and cost variance and risk reports to stakeholders
• Additional responsibilities include, managing Confidential System Development Expedited Life Cycle (XLC) and/or Integrated IT Investment & System Life Cycle Framework (ILC)
• Managed team cohesiveness, recourse management and performance
• Enabled Confidential to provide critical services required under the Confidential
• Participated in and TRB and JAD sessions

Confidential

IT Project Manager

• Managed external project initiatives and created project proposals, supporting the company’s strategic, business and infrastructure goals.
• Performed system analysis, defined project scope, established and documented business requirements, translated business needs into functional and non-functional specifications documentation.
• Identified and resolved client concerns and problems, resulting in a high degree of satisfaction. Provided business advice and built strong customer relationships. By utilizing the best practices, Agile (Scrum) SDLC processes, methodology and tools, and Confidential guidance
• Delivered projects on schedule and within budget, while satisfying agreed upon customer requirements and specification within the scope of the project.
• Responsible in whole or in part for performing system analysis, defining project scope, establishing and documenting system requirements, creating prototype design, system testing, and other related system development duties
• Utilized Atlassian JIRA and Confluences with MS Project to manage projects issues, tasks, baselines, financials, resources, changes, mitigate risks and provide forecasts to optimize company-wide resources.

Confidential

IT Project Manager

• Performing duties for Confidential included managing communications to Government Task Leader, risk management, maintaining and reporting high level status of work in progress, conducting weekly status meetings with upper management, business unit and stakeholders, adhering to Confidential task order process and requirements, implementing procedures for best practices, prioritizing work with client, delegating work to resources and maintaining software release schedule thus completing large-scale projects within time frame and budget.
• Managed projects including the Medicare Referral Initiative, to provide the Centers for Medicare and Medicaid with a system that will facilitate the exchange of potential Fraud Data between Confidential contractors, in support of an MOU between the OIG and OFM/PCG/DROA.
• Managed eRAC Initiative to provide the Centers for Medicare and Medicaid Services Division of Recovery Audit Operations with a system that will better manage the oversight of the RAC audit process working in conjunction with the eReferral project to recover millions of dollars a year.
• Managed Electronic Submission of Medical Documentation (esMD). The esMD system provides for secure electronic mode of transportation of Medical Documentation from the provider community to the Review Contractors in support of claim review processes at the Centers for Medicare and Medicaid. Hence, improving support to beneficiaries, providers, contractors, and business partners.
• Managed the IesMD Project initiative to provide the Centers for Medicare and Medicaid with a system that will facilitate the exchange of Data between Confidential and Confidential approved entities connected to the Baltimore Data Center (BDC), providing core unstructured data capabilities to any user community, as well as a framework to establish workflow management processes.
• The value is to facilitate the exchange of unstructured content related to vulnerability between contractors to the Centers for Medicare and Medicaid Services ( Confidential ) to implement the corrective action to address the vulnerability.
• Responsibilities included systems development management plan, weekly project performance reports, and project schedule variance and risk reports keeping stockholders and managements up to date.
• Additional responsibilities include managing Confidential System Development Expedited Life Cycle (XLC) and/or Integrated IT Investment & System Life Cycle Framework (ILC)
• Managed team cohesiveness, recourse management and performance
• Managed twelve JAVA developers, two Business Analyst and two Quality Assurance employees for testing code in development, validation and production environments keeping projects on schedule and within budget.
• Managed project invoicing deliverables, decision logs, risk registers, issues log, and lessons learned.

Confidential

IT Project Manager / Operations Task Manager

• Managed daily Tier 1, 2, and 3 supports, as well as, server maintenance, backup/recovery and networking support.
• Managed the day-to-day communications and customer management to ensure project team is meeting all requirements.
• Managed complex projects including successfully completing desktop upgrades for three-hundred and fifty customers, physical to virtual server upgrades, blackberry upgrades and tape backup server upgrades keeping technology up to date for continued production of employees.
• Developed project plan via SDLC and manage the team’s performance of project tasks.
• Analyzed document problems; recommend solutions, initiate corrective actions at client sites, create analysis reports and proactively work to resolve issues.
• Submitted daily and weekly status reports and presentations informing senior management of key actions items, issues and keys decisions to keep projects on track and within budget
• Managed team growth and cross training to gain team cohesiveness and redundant support.
• Managed time and budget forecast and well as maintaining a full staff of twelve employees.

Confidential

Project Manager

• Responsibilities included coordinating projects with management, users, staff, and vendors.
• Served as a project manager with overall responsibility for project implementation and systems related activities for specific clients by performing the following duties.
• Developed project plans specifying goals, strategy, cost, scheduling, and identification of risks, contingency plans, and allocation of available resources.
• Developed project plan via SDLC and manage the team’s performance of project tasks via a hybrid of the Waterfall and Agile methodologies.
• Prepared and present statement of work and proposals for identified clients in conjunction with account management and budgeting.
• Analyzed document problems; recommend solutions, initiate corrective actions at client sites, create analysis reports and proactively work to resolve issues.
• Responsible for communication, including status reporting, risk management, escalation of issues, and deliverables, all within budget, schedule, and scope.

Confidential

Project Manager

• Responsible for project integration, managing IT support and services.
• Developed and maintain client relationships ant act as a liaison between Sales and Systems Integrators
• Defined and implement Quality Assurance strategy for all projects to ensure scope was well defined and deliverables meet high quality standards.
• Experience writing project plans, creating schedules, managing costs, and working within a Project Management governance systems environment.
• Led projects through all phases of the System Development Life-Cycle.
• Utilized methodology practices as well as experience with key tools in managing project status, order management, configuration management, and change management.
• Managed large budgets and projects with multiple contractors and internal resources performing software development and/or hardware implementation.
• Configuration and implementation of document management/imaging systems.
• Managed client’s expectation for future and existing systems.

Confidential

Project Manager

• Project was completed successfully and under budget. Duties included:
• Chaired daily and weekly meetings to coordinate the expectations of all departments to move production, development and or test servers into a new environment.
• Daily communication between project managers, liaisons, UNIX, WINTEL, Network, Infrastructure and storage groups for each server move to meet outage windows, special requests.
• Managed server moves, resources and decommissioning of servers.