KEY SKILLS:

• Agile Principles
• Quality Assurance
• Advanced Computer Skills
• Quality Control
• Technical Consultation
• Client Relation Management
• Resource Management
• Inventory Management and Auditing
• Strong planning and organization skills
• Adherence to PMI methodologies
• Ability to work with technical stakeholders
• Proficient schedule and time management
• Solid experience in SDLC
• Team leader
• Requirements development

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Project Manager / Scrum Master

Responsibilities:

• Leading Scrum ceremonies for multiple teams (Sprint planning, backlog grooming, daily stand - ups, retrospectives, etc…).
• Managing multiple backlogs for internal Scrum teams as well as Vendor’s teams and associated features/deliverables.
• Track and communicate team velocity, sprint progress, burn down, releases, blocks and risks to upper management and all team members.
• Educate and reinforce the adherence of SAFe (Scaled Agile Framework), Lean and Agile methodologies and Scrum values and principles.
• Working with marketing managers, engineering managers, product owners, software architects, development leads and test leads to identify cross-team dependencies and inter-team tasks.
• Protect team from impediments, over-commitment while managing backlog and prioritizing resolution of defects/bug via daily triage.
• Responsible for managing Database and Web-based components/deliverables of HP’s Touchpoint Manager Big Data / Data Analytics Project.
• Successfully managed the new power management deliverable from initiation to final delivery and production release.
• Collaborating with multiple managers and teams globally to communicate business/technical concepts and forecast possible issues.
• Lead the initiative for discovery and the creation of new policies/guidelines with Legal Counsel in order to initiate planning for data retention/privacy components and WBS.
• Daily effective communication with managers across technical and non-technical departments to identify key tasks and due dates.

Confidential, Houston, TX

Software Engineer/Imaging SME/Contributor

Responsibilities:

• Responsible for collecting requirements and analysis for planning development of new deliverables and modification of existing ones. Communicating changes and deliverable information to stakeholders and affected teams via SharePoint and BMC Remedy.
• Management of deliverable source code, revisions, releases and the communication therein to test groups and management per SDLC.
• Worked with Project Managers on tracking deliverables, Change control management, Configuration management via SharePoint and BMC Remedy.
• Introduced TDD and Agile testing methodologies, applied WinRunner and QTP (HP UFT) testing software.
• Monthly building of the Microsoft Security Bulletin package for release globally.
• Assisted the Digital Security department in building and maintaining their .Net anti-phishing application for Outlook 2010.
• Drove testing of Sophos and Wave software for the SED / Hard Drive Encryption project.
• Built test servers for Citrix XenServer/XenDesktop, Microsoft Hyper-V, Oracle VirtualBox and VMware workstation to test and modify releases of BP’s Windows 7 Professional image.
• Developed Test tracking application in C# .Net 4.5 / Visual Studio 2013 and ASP.Net MVC and Windows Azure.

Confidential, Houston, TX

Software Engineer/Contributor

Responsibilities:

• Created, tested, developed use scenarios and wrote an HP White Paper for use with Microsoft's MBSA 2.2 and HP's Thin Client platforms.
• Drove process improvement and workflow improvement for software packaging to management.
• Created and implemented PIN (Pre-installation) test plans / matrices and testing of department’s software products.
• Developed, documented and deployed the new SoftPaq QFE Process.
• Managed multiple projects from scope, to building software, testing and support of new SoftPaqs for HP Mobile Thin Client platforms.
• Drove scope of work/resources needed for updating and optimizing processes for all SoftPaq/Application packaging for build and release.
• Assigned as project coordinator to Identify and implement a new process for packaging Mobile Thin Client deliverables / SoftPaqs: Package for the Web, Installshield 2010, Wise Package Studio, and Wix.
• Assisted the project manager in defining high-level scope, risks, assumptions, constraints, stakeholder analysis and approval.
• Prepared the preliminary planning for WBS, requirements, schedules, budget, HR, communications, procurement, QA, change management, risks and deliverables of the project.

Confidential, Houston, TX

Systems Engineer/Contributor

Responsibilities:

• Daily administration of site servers (Microsoft Windows Server 2003, Exchange 2003 and SQL Server 2005): network/email accounts, made changes to existing accounts, security patch updates, server and workstation accounts as well as imaging and deploying racks of new servers.
• Conducted meetings with stakeholders to gather and prepare: site specific requirements, scheduling,, risk assessment, change control and contingency documentation.
• Resolved issues in executing the project, performed quality control audits, verified project scope, participated in lessons learned, hand-off and archiving of project documents.

Confidential, Houston, TX

Systems/Software Engineer/Contributor

Responsibilities:

• Developed custom Microsoft Windows XP and Vista images for North American and International customers, including the development, testing and deploying of images to worldwide manufacturing.
• Worked with customers to define specifications, describe requirements, and plan and organize the design of solutions to include: data flow diagrams, structure charts, test plans, and specifications.
• Estimated resources for projects, prioritized daily, weekly and monthly tasks using department and division objectives for time management and productivity, as well as communicating project priority and status via email and meetings utilized the following technology: Windows 2003 and 2000 Server, Linux SUSE, Pdash, Prism, C# .Net (Visual Studio 2008), Altiris, BMC Remedy, Windows XP, Windows Vista, Office suite.
• Development of Images for HP clients, provided custom solution and consulting with: UNIX utilities, UNIX shell scripting, Ghost, Rapid Deploy, PowerQuest, ImageX, Windows OPK, WAIK, MDT/BDD, Diskpart scripting, WMI script, WSH script, Sysprep, VBscript, Pdash, Prism and Skar.
• Responsible for testing the Prism / Microsoft ImageX solution for automated Image deployment and used Visual Studio 2008 to modify existing code and build deployable packages.
• Per the project plan, achieve the desired results, obtained resources, executed tasks, implemented quality management plan, created test process/plans.
• Lead and trained team members on build and test processes, organized collaborative meetings and processed results.

Confidential, Houston, TX

Systems Analyst/Contributor

Responsibilities:

• Contributing member of the international deployment of SMS, Microsoft CRM, and SOX compliancy; assisted in building and deploying Dell/Microsoft Windows 2003 Servers, network account creation, security profiles and new documentation.
• Assisted in daily resolution of issues with: Windows Operating Systems and office products, troubleshot all desktop / laptop hardware and software (Microsoft Windows XP Professional, Microsoft Windows 2000 Professional, Microsoft Windows Server 2003, Microsoft Windows 2000 Server, McAfee VirusScan/Firewall, Office 2003, Symantec Backup Exec, Veritas NetBackup and Microsoft CRM.
• Participated in project objectives analysis, documented requirements, specifications and schedules.
• Facilitated team meetings with site stakeholders and personnel to identify expectations, timelines, risks and responses.
• Procured necessary equipment, performed QA and audits, provided project reports, managed changes to schedule, quality, risk and scope.
• Performed QC, obtained final acceptance from managers and generated documentation.
• Identified new technology, testing and incorporated the processes for implementing those improvements along with new departmental policies and procedures.

Confidential, Houston, TX

Consultant

Responsibilities:

• Managed all technical projects throughout the complete lifecycle for a local legal document services company: MS Project for the scheduling, testing and management of implementation and deployment of various technologies per team: Windows XP Professional, Office XP / Office 2003, IPRO Tech Premium, Copy +, Label +, Print, Build, OCR Server, Adobe Acrobat Professional 6.x / 7.x and EasyBates, Ringtail Casebook, RIV (Ringtail Legal Viewer), IEM for casebook, ICE Z-Print, Doculex Professional Capture.
• Defined strategic plan, objectives, budget, schedules and detailed scope and cost plans.
• Collected requirements, contributed to development of WBS and the finalized budget along with planning for quality standards, communication, risk management, change management and necessary processes.
• Implemented plans, lead vendor selection process, managed/resolved team issues and performed QA and audits.
• Managed project work, changes, reports, QC, deliverable acceptance and technology procurements and communicated the status to stakeholders.
• Closed phases, obtained acceptance, transferred ownership and distributed documents.
• Obtained RCSB (Ringtail Certified Service Bureau) to launch online document and e-discovery services for the client.
• Developed policies, procedures and processes for governing the use of IT resources, administration, sales and production team: conversion, capture
• And editing of multiple images file types (Legal Document Services applications, distributed and batch processing of printing, scanning, copying and various types of digital imaging).

Confidential, Houston, TX

Consultant

Responsibilities:

• Served as interim Network Administrator, Network / Desktop Support Analyst and trainer for all technical resources.
• Installed and deployed to desktops and laptops.
• Built and deployed servers, desktops and laptops with: Windows 2000 Server, Windows XP Professional, Windows 2000, Office XP Professional, Office 2000, Office 97, AutoDesk, AutoCAD 2002, Norton AnitVirus.
• Networked client’s existing desktops and printers along with hardware and software upgrades to bring them to current standards.
• Developed procedures, processes and for the conversion, imaging, capture and editing of multiple file types.
• Built websites for local businesses utilizing ASP.Net, Visual Studio, WinForms, C#, AJAX controls, HTML, SQL Server 2005.
• Created server-based/external drive backup solution for Windows Server 2003 to meet requirements of accounting company’s remote employees needs and daily needs

Confidential, Houston, TX

Sr. Desktop Support Analyst, Team Lead

Responsibilities:

• Developed procedures and processes for the installation and configuration of network and local applications: IBM AS/400 Client, Documentum Client, Oracle 8.x client, Citrix MetaFrame Client, Symantec Norton AntiVirus 7.x, Windows 2000 imaging, Office 2000, Cisco VPN Client, ZoneAlarm Firewall, PC Anywhere, and Timbuktu.
• Proactively identified problems and recommended solutions to management and support team.
• Team member of the SMS 2.0 rollout; worked closely with network consultants and internal network engineers/administrator.
• Built New Standards and Ghost Images per each department (Electrical, Civil, Mechanical, Process, Automation & Control, Heat Transfer) requiring discipline specific applications: Intergraph INtools, Intergraph SmartSketch, MMS, MicroStation SE / J, AutoCAD 2002, 2001, 14.x, Volo View, Frameworks Plus, Staad Pro, SKM Power Tools, Power Plot, Etap Power Station.
• Implemented the FWIMS ( Confidential Integrated Information Management System).
• Led the support team with the rollout of Windows 2000 Professional: replaced and upgraded Dell GXa and GX1s (Windows NT4.0, NT3.51, 98 & 95) to GX150 and Precision 330 Workstations for the NetWare 5.x / Windows 2000 / Ethernet environment.

Confidential, Houston, TX

Account Manager

Responsibilities:

• Expanded the client-base for the newly re-opened West Houston office by 30 percent.
• Reestablished relationships with formerly dissatisfied clients while maintaining existing accounts.
• Leader in Team Sales Activity: prospecting calls and client visits.

Confidential, Houston, TX

IT Manager

Responsibilities:

• Gave product presentations for all prospective clients and served as technical liaison.
• Evaluated performance and security issues of the Hughes, Confidential Satellite network Installed / deployed and administered the local Windows NT4.0 / IIS / Dell PowerEdge 1300 Server locally and the remote Windows 2000 / Citrix MetaFrame Server at the Hughes New York hub for remote connectivity and administration of mobile satellite units deployed.

Confidential, Houston, TX

Recruiter/Account Manager

Responsibilities:

• Worked closely with high-level management of fortune 500 companies to source and place IT professionals.
• Recruited, interviewed and submitted IT professionals for programming, network administration, network engineering, testing, management, web development, support and project management positions.
• Direct recruitment of target candidates from our client’s competitors, employment websites, internal databases, referrals and via trade shows. Daily application of high-energy approach to account management and recruiting, incorporating sales development and closing techniques.

Confidential, Houston, TX

Sr. Desktop Support Analyst/Team Lead

Responsibilities:

• Interacted with all users to provide 1st through 3rd level problem resolution for desktops, laptops, all software and network connectivity issues.
• Provided remote access support for secure encryption and ISP / Dial-Up users. Administered new accounts for resource access, moves, adds, changes for the NT-based, multi-domain network.
• Provided leadership, direction and technical expertise to the Email Migration Team for the installation, distribution and troubleshooting of Outlook 98, HP OpenMail, cc: Mail, Exchange 5.5 and Novadigm software.
• Scheduled interviews and rollouts with Department Managers and users, communicated procedural changes and updates to the Project Manager and Manager of Support.
• Worked closely with the Novadigm (Network Distribution) Administrator to resolve problems with load file compatibility between operating systems and connectivity.
• Maintained and deployed Ghost Images, PowerQuest Drive Image and ImageCast IC3 for Windows NT4.0, 98 and 95 PCs.
• Devised procedure and implementation for cleaning Windows NT Workstations during the WinZipExplorer Virus outbreak at BMC.
• Scheduled interviews and rollouts with departmental managers and user groups, communicated procedural changes and updates to the project manager and support manager.