Scrum Master Resume Santa Clara, CA - Hire IT People

PROFESSIONAL SUMMARY:

Over 15 plus years of diverse experience in Business Analysis and Project Management. Excellent analytical and problem - solving skills in designing, developing, and implementing innovative business process and providing system solutions using new approaches, technology and training in Manufacturing, Financial, Solar(energy), Utilities and Software companies.
Interacted with stakeholders, various business units and lines of operations, gathered business requirements, conducted user interviews to generate functional specifications.
Extensive experience in business process re-engineering, identifying risks and documenting mitigation strategies
Performed GAP analysis on AS-IS and TO-BE business requirements and business processes to accomplish corporate objectives.
Worked on generating Test cases and Test plans and performed quality control for defect and issues management.
Generated reports related to findings and observation and corresponding mitigation plans to assist effective implementation of internal controls.
Worked with Compliance, Legal and Operations Risk department to analyze and document Risk and Mitigation strategies.
Maintained Project Plan, Scope & Charter, Solution Blueprint Doc, Business Process Design, DRM (Deliverable Responsibility Matrix), DR (Disaster Recovery Plan), SI Plan (Service Introduction), Weekly project status, Meeting minutes, Action log, etc.
Implemented GRC (Governance, Risk and Compliance) solutions within the Enterprise.
Assisted in creating security risk assessments, analysis reports, dashboards and risk rating and scoring methodology.
Conducted daily Agile Stand Up meetings during Sprints implementation. Also Involved in Agile sprint planning, User Stories, Agile sprint review, and Agile sprint retrospective.
Participated in project health checks along with core project team and executives to make sure all deliverables are completed and routed for approval.
Liaised with teams for product selection, ensuring strategic and architectural fit, and ability of product to scale to meet requirements.
Worked on integration of various applications with system of record for developing optimal solution for strategic decision-making.
Conducted activities related to reporting, analysis and decision-making for change requests and issues management.
Maintained work plan, resources, budget, schedule and milestones for multiple projects.
Worked with the Procurement department to generate Requests for Proposal (RFP), Master Service Agreements (MSA) and vendor selection.
Created use cases, activity diagrams, Network diagrams, to clearly define the data process model, and the business process model.
Experience in working with end clients, customers in various aspects such as Sales, Billing, Customer Care, Contract Management and Marketing.
Always open to learning with an eye for in-depth analysis of processes and systems.
Highly motivated team player with excellent problem solving, team building, judgment and decision-making skills.

TECHNICAL SKILLS:

Modeling and other Tools: MS Visio, Helioscope, SolarNexus, Enact Systems

Methodology: Waterfall, Agile scrum

Operating Systems: Windows NT 4.0/XP/2000/8/10. Mac OS

Utilities: MS Office, PowerPoint, SharePoint, MS Project, HP Quality Center, Jira, Confluence, ServiceNow, SFDC, GCP (Google Cloud Platform), CRM, Metric Stream GRC

PROFESSIONAL EXPERIENCE:

Confidential, Santa Clara, CA

Scrum Master

Responsibilities:

Responsible for transitioning Enterprise Applications L2 support from existing Third-Party vendor to another.
Oversee Knowledge Transfer (KT) sessions, workshops and documents creation between offshore and onshore SME’s/teams.

Environment: Google Cloud Platform (GCP), Servicenow, SFDC, Zoom, Slack, CSP (Customer Service Portal)

Confidential, San Francisco, CA

Sr. Business Analyst

Responsibilities:

Built, Deployed and Implemented effective Cyber Security technologies and processes within the Enterprise Network such as IBM App Scan, Ping Identity, MS PKI & SCEP, MetricStream Risk and Issue Management (GRC), Confidential Wireless Security, Beyond Trust, Cisco ISE and PAN Firewall devices, Infrastructure, etc.

Environment: MS office suite including PowerPoint, Office, Share Point, Metric Stream GRC, SAP, EDRS, Jira, HP Quality Center, BMC Remedy, HP PPMC, etc.

Confidential, San Ramon, CA

Sr. Business Analyst/Project Manager

Responsibilities:

Consulted, Adopted, customized and institutionalized IT methodology for Energy related companies in the Solar domain.
Managed vendors, scheduled vendor demos, customers evaluation, Business requirements analysis and software configuration/integration.
Managed implementation teams to procure and manage potential clients using CRM and ERP solutions.

Environment: Helioscope, Zoho CRM, MS office suite, Hubspot CRM, Enact-Systems, PowerPoint

Confidential, San Ramon, CA

Sr. Business Analyst/ Project Manager

Enviornment: Microsoft Office suite, Okta Identity tool, CRM

Confidential, Charlotte, NC

Sr. Business Analyst

Enviornment: Microsoft Office suite, MSVisio

We provide IT Staff Augmentation Services!

Scrum Master Resume

Santa Clara, CA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship