OBJECTIVE

Sr. IT Project Manager bringing 15+ years’ experience in Project Management support, Change Management skills, problem solving, mentoring and coaching project teams, oral and written communications, customer and end user support, enterprise application development, testing, migration and implementations (Custom and COTS applications), infrastructure support and data warehouse development in a matrix-project team environment.

PROJECT MANAGER EXPERIENCE

Senior Project Manager (TDM), Confidential,Charlotte, NC, 2010 - Present

• Effectively managed Tier 1 multi-faceted projects for the Finance Systems Roadmap FSR) division with a user base of 2,000 employees and budgets up to $15 million.
• Provided leadership and guidance for several project management documents including Project Management, Communication, Requirements and Quality Plans, Test Cases and Test Plans, Resource plan and Budgets.

Management and technical support for a major Ariba system upgrade for the Accounting system migration from GEAC to SAP accounting. Project Manager for the Supply Chain Management Business Intelligence Reporting project, designed to create an enterprise-wide Data Warehouse in support the Bank of America’s Supply Chain Management.

• Technologies and tools used included: Ariba, SAP (accounting), Project Management, SDLC and SLC, IT Portfolio Management, web development, Oracle, SharePoint, Clarity, MS Project, Supply Chain Management, Informatica, Micro strategy, Data Warehouse, Oracle and DB2 databases.

Senior Project Manager, Confidential,Charlotte, NC, 2009 - 2010

• Effectively managed Tier 1 multi-faceted projects for the Technology and Data Division (Securities and Brokerage) division with a user base of 5,000 employees and budgets up to $5 million.
• Provided leadership and guidance for several project management documents including Project Management, Communication, Requirements and Quality Plans, Test Cases and Test Plans.

Management and technical support for a major data center systems upgrade of more than 800 servers with supporting software and operating systems.

• Directed all aspects of a Securities and Brokerage Imaging and Content Management upgrade and merger migration.
• Technologies and tools used included: Documentum, Filenet, Weblogic, Content Manager, Image Plus, Project Management, SDLC and SLC, IT Portfolio Management, web development, Oracle, DB2, SharePoint, Clarity, IBM hardware, Project Management toolsets (MS Project, Planview)

Senior Project Manager, Confidential,RTP, NC, 2007 - 2009

• Effectively managed medium-to-large 6-10 multi-faceted projects per year for the Employee Benefits division with a user base of 25,000 employees and budgets up to $50 million.
• Provided leadership and guidance for several project management documents including Project Management, Communication, Requirements and Quality Plans, Test Cases and Test Plans.
• Directed all aspects of a Risk Management project involving Data Management correctness of employee access to more than 10 major production databases and applications. The end result was an 80% reduction of invalid Data Access and Errors.
• Projects included a Major migration and implementation of a Change Management Application for the HR payroll division supporting 30+ clients for Fidelity Investment including Bank of America and several divisions of IBM.
• Developed overall strategy for vision and management as part of PMO team for the PSS division both nationally as well as a PMO forum initiative in North Carolina.
• Provide leadership and guidance for the HRS payroll, Defined Benefits and Defined Contributions and for the Year End/Year Begin project including the Enterprise Operations, Client Implementations for 5 major and 3 minor clients as well as all of the 5 major Fidelity Call Centers. This project consisted of over 60 team members completing over 300 tasks from December 15, 2007 thru January 15, 2008. This was a high visible project with daily reporting to the CIO senior managers for several Fidelity Investment Divisions including FESCO and Client Implementations. All tasks were completed on time and on-schedule and the project was named one of the top projects for 2007/2008.

Management and technical support for a major server and operating systems upgrade of more than 400 servers and supporting software and operating systems.

• Technologies and tools used included: JAVA, Documentum, Oracle databases and applications, ITIL, Data and Records Management, Project Management, SDLC and SLC, IT Portfolio Management, web development, SharePoint, Six Sigma (DMAIC), Clarity, Unix/Linux and as NT Windows operating environments, Project Management toolsets (MS Project, Project Tracking toolsets).

Program Manager, Application Hosting/Sr Project Manager, Confidential,2001 - 2007

• Effectively managed 10-15 medium-to-large multi-faceted projects for the US EPA National Computer Center with a user base of 15,000 employees and budgets up to $20 million per year.
• Managed the SAP implementation for the Data Source upgrades from a legacy HR application to SAP ERP solution. Managed the deployment from 13 legacy files, databases into the SAP ERP Oracle database formats and file structures.
• Assisted the Senior Program Managers in providing leadership, vision, business and technical management. Provided leadership and guidance for all aspects of the National Computer Center Application Hosting and Development.
• Successfully negotiated government service contracts with outside vendors and contractors for several key projects for the Government contract.
• Designed and developed a Project Dashboard Report outlining an Executive view of the current status of all open 100+ projects across the contract. The Project Dashboard Report was reviewed with CSC and EPA senior management on a bi-weekly project report meeting.
• Developed overall strategy for the vision and the beginning of the PMO team at the NCC (CSC contact). This included creating process and procedures as well as standard templates for use by the PMs across the contract using the PMI framework. Recruited and trained several Project managers and project coordinators.
• As the Application deployment Manager, I had the overall support, budget, staffing and management of the more than 1200+ applications deployed at the US EPA’s National Computer Center.
• Championed customer satisfaction which resulted in improved customer reviews by over 35% improvement.
• Supervised up to 25 staff members including Project Managers, Developers, and Technical support staff supporting the NCC application hosting effort.
• Planned and scoped NCC servers upgrade project for all major operating systems, applications and software for more than 100 servers.
• Provided Project management support for 10-20 projects a year, including application development (SDLC), infrastructure upgrades and deployment, data warehouse design and planning as well as training projects and Call Center development and deployment.
• Technologies and tools used included: SAP ERP, JAVA, Oracle, Coldfusion, Data and Records Management, Project Management, web development, SDLC, SLC, Peoplesoft applications, Documentum, MS Project, Portfolio Management toolset.

Data Warehouse Administrator, Sciquest.com, Morrisville, NC 2000 - 2001

• Developed an Enterprise-wide Data Warehouse Database project which supported many pharmaceutical clients such as GlaxoSmithKline (GSK), Pfizer and Merck.
• Served as subject matter expert for the Sciquest project management team that reviewed and evaluated new projects for ROI and cost/benefit analysis.

Data Management IT Consultant, Lockheed Martin (US EPA), RTP, NC. 1996 - 2000

• Crisis Projects; repeatedly asked to step in and handle Data management problems and issues for projects with critical deadlines, financial issues or major scope changes.

EDUCATION
BS/ Computer Information Systems and Biology/Psychology