SUMMARY:

• Skilled IT Professional with overall 10+ years of experience; with 4+ years in USA as Technical Project Manager/Scrum Master.
• Experienced at managing “Inception - to-Implementation” projects with proven track record of successfully and profitably handling concurrent projects throughout all the project-phases ITIL & SCRUM - certified
• Proactive, performance-driven to manage multivendor projects for both Waterfall and Agile methodologies, adept in development of software products and exposure to complete Software Development life cycle (SDLC)
• Demonstrated abilities primarily in financial services domain with management role in Mainframe/ .Net/ Java/ PEGA areas which comprise Resource & Schedule management along with Budgeting
• CSM, SMC & ITIL-certified expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management along with experience in executing, tracking and implementing projects
• Efficient knowledge in supporting critical applications in production environment and resolving issues with excellent relationship building and interpersonal skills across project levels
• An effective communicator, avid listener and self-starter with attention to details while planning to ensure best analytical problem solving

EXPERTISE AREA:

• Sprint Planning
• Timeboxing
• Retrospective Meeting
• Cost Estimation
• Process Improvement

• Burndown Chart Update
• Risk & Share point Management
• Velocity Chart Creation
• Release Planning
• Business Requirement Analysis

• Executive Dashboard Reporting
• Product Backlog & Quality Center Metrics
• Confidential Mainframe - Cobol, JCL, DB2
• Microsoft Office suite MPP, Visio
• PEGA project-experience

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master / Project Manager

Responsibilities:

• Recognized for achieving G1 (> 95% customer satisfaction) CSAT rating, resulted from closely tracking and effectually resolving project issues to closure in a timely manner across all the projects ; removed team impediments on a daily basis to allow the team to deliver the Sprint goals & deliverables. Successful servant-leader for simultaneous Multiple Sprint Projects with high volume solution development and complexity.
• Credited for ramping-up a 3member T&M support activity to a 25member Managed support project by exhibiting cost-effective project execution solution to the client-spoc, which also resulted in Confidential maturing to being a key vendor in the client-program
• Involved in client’s A1-Digital transformation PEGA projects - facilitated complex migration projects with PEGA/ Java & Confidential mainframes including D Confidential Access Server & Dialer technology. Improvised on the engineering practices & tools, closely monitored 3rd party vendor PEGA transformation projects so that each increment of functionality is potentially shippable.
• Chaired Scrum of Scrums for offshore teams in India, discussions and bridge calls, Facilitated Decision making & Issue resolution and updated Scrum Board for Agile projects. Demonstrated successful scrum ceremonies - Grooming, Sprint planning, Retrospectives, Daily Stand-Ups etc. to finalize User Story & find a suitable ‘Done’ definition.
• Effectively coordinated Offshore, Near-shore & Onshore work among clients & vendors for projects involving multi-tier development environments with .Net/ Java/ PEGA as front-end & Mainframes - COBOL, TPF, DB2 as back-end
• Proactively proposed client test d Confidential -bed idea, which helped in reducing significant amount of time consumed to fetch intricate test d Confidential for different Amex Card types with several composite characteristics and requirements
• Key contributor in remodeling Confidential framework for superior end-user satisfaction by providing Customer feedback, comments collated through multiple project experience and responses from risk-underwriting & interfacing teams
• Worked closely with Product Owners coordinating Product Backlog & Storyboard estimation, Instructed & Implemented best practices sessions and documented lessons learnt from diverse projects
• Meticulously supervised HP Quality Centre updates made by development and testing teams during Assembly, System Integration and User acceptance testing with multiple tablet, laptop & mobile devises
• Productively reported Status, mapped team members to relevant tasks, finalized resource details and triggered signoffs through SharePoint for completed project documents.
• Suggested domain related QTP automation, established & refined ability of project members to ensure Quality & Timely delivery by adhering to all SLA’s

Tools: MPP, Capacity Tool, Microsoft Visio, QTP, Clarity, Rally, Quality Center, Confidential Personnel Communication, Sprint & Release Burn down charts

Confidential

Senior Developer

Responsibilities:

• Excellent track record as a lead in driving the team to ensure compliance to Coding standards, timely delivery and also for mentoring on technological and domain related concepts
• Distinguished for reshaping frequently executed JCL and DB2 programs for improved CPU consumption
• Diligently developed complex COBOL programs for encryption process to best suit the financial system
• Equipped defect preventive analysis reports as DP (Defect Prevention) prime for development and testing projects which helped defect reduction drastically and lead the Root cause analysis of error. Contributed towards Sprint backlog meetings, Sprint Burndown & Release Burndown charts
• Actively analyzed the system, designed, coded, tested, debugged, documented and implemented/deployed projects in various production environments, supported System integration teams and User Acceptance testing teams, which involved fixing defects in the code/functionality
• Periodic status-reporting to Project Manager and Confidential Senior management which drove timely decision-making and ensured the completion of every task as planned ; Participated actively in daily standups, created new design workflows as well as design documents, test cases and test conditions
• Produced new Stored Procedure which enhanced PEGA/.Net to capture the required d Confidential from DB2 tables, identified and intelligently turned opportunities of new business into revenue
• Modified existing JCL to pass newly generated files automatically to another system, Tumbleweed
• Analyzed & determined the number of hits to different profiles using Capacity tool, updated Quality Centre with test results & screenshots and validated Entry/Exit criteria
• Coordinated work between external teams and AESP application through bridge calls & meetings to ensure all the interfacing systems are not impacted by changes

Tools: ManageNow, Infoman packaging, Confidential Personnel Communication, JOBTRAC, Capacity tool, TSO, SPUFI, Document Repository, Quality Center

Confidential

Associate Systems Engineer

Responsibilities:

• Operated on vital Instream functionalities consisting of convoluted Inbound & Outbound accounts and administrative Advisor messages
• Methodically increased the overall application productivity by accurately troubleshooting application issues in minimal time
• Proficiently monitored and worked on Incident Management Requests through ManageNow for the enhanced application infrastructure performance
• Identified manual processing deficiencies and instituted automation techniques which reduced manual labor and increased work flow efficiency
• Rigorously reviewed all change controls & production releases to prevent system outage and impact
• Worked stringently on Jobtrac & SPUFI for Job scheduling & Job abends on all critical JCL development and testing. Aggressively supervised Batch Activities and worked on its modifications for marginal downtime & production issues
• Co-ordinated the activities and generated monthly reports for Consult cases, which is a reusable knowledge tool for debugging problems. Examined the existing system and provided proactive measures for up-gradation and interacted with Business Groups delivering end to end solutions
• Researched and recommended scheduling enhancements that improved system performance and shared the valuable knowledge of Consult across projects and enterprise, to resolve concurrent bugs
• Resolved & Closed multiple level severity tickets on ETA basis and updated knowledge d Confidential base with all valuable information for quick resolution of reoccurring issues
• Communicated state of service availability and continuity to business units and scripted SQL statements providing back-end solutions to production issues, monitoring, and reporting
• Systematic maintenance of Knowledge management / repository to capture project best practices

Tools: ManageNow, Personnel Communication, Consult, Instream, JOBTRAC