SUMMARY:

• Highly skilled professional with more than 16 years of strong Project Management experience
• Created and managed measurement systems to track adoption, utilization, and proficiency of individual changes.
• Business facing facilitation of Agile Product Backlog management
• Able to interact effectively with international and domestic clients, senior executives, stakeholders and customers to identify and document risks, business requirements and functional specifications within the organization.
• Supervised direct reports and staff/teams (offshore & onshore)
• Manage vendor relationships. negotiate agreements, pricing and SLAs with various third party vendors
• Experience with ServiceNow implementations (Discovery, Gap analysis, core system setup, data requirements.

TECHNICAL SKILLS:

Tools: such as JIRA, Confluence, Team Foundation Server, MS Project, GreenHopper, GANTT charting, Rally, Basecamp, TopTeam, VersionOne, CA Agile and Trello…)

PROFESSIONAL EXPERIENCE:

Confidential

Agile Coach / Scrum Master Manager

Responsibilities:

• Enforced Kanban principles as a scrum master that resulted in reduction of Cycle time by 20% thus increasing team's throughput in less than eight weeks.
• Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
• Facilitated Agile adoption retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
• Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.
• Coached new SM and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding.

Confidential

Senior Project Manager

Responsibilities:

• Handled large delivery of TIBCO middleware integration implementation and application development within the data services team.
• Management of onshore/off - shore delivering projects using SOAP, Java, XML and Web Services.
• Partnered with project stakeholders, internal customers, external vendors, and cross-functional teams.
• Developed and communicated detailed project plan with identified critical path tasks and worked with cross functional teams.
• Tracked requirements, removed barriers, resolved minor project issues via JIRA and HP QC
• Mitigated risk factors through careful analysis of financial and statistical data.
• Produced project status reports and resolved day-to-day issues with emphasis on SDLC.
• Developed and maintain project plan (JIRA, SFDC, VersionOne, MS Office, Confluence)

Confidential

Senior Project Manager

Responsibilities:

• Served as project advocate throughout WestRock IT to communicate PMO processes
• Effectively managed identification and resolution of issues and mitigation of risks throughout the project
• Effectively managed all scope change requests made during the project according to the scope change management process
• Communicated timely reports on project status and promptly escalated issues ( SFDC , JIRA and HP QC)
• Ensured stakeholder expectations are aligned with project plans
• Managed the integration of vendor tasks and tracks and reviews vendor deliverables - Woodresources, ilog

Confidential

Senior Project Manager

Responsibilities:

• Partnered with project stakeholders, internal customers, external vendors, and cross-functional teams.
• SharePoint AppDev (upgrade implementation of OOTB bootstrap responsive templates - RWD)
• TV program (CMS migration to LAKANA)
• Collaborated with cross-functional teams to execute on defined deliverables and drives key decisions relating to end-to-end projects and associated processes using SFDC, ServiceNow , VersionOne, JIRA, Clarity and SmartSheet.

Confidential, Norcross, GA

Senior IT Project Manager

Responsibilities:

• Planned the Global client facing portal implementation, Schedule resources, develop project plans, and secure scope agreement from project sponsor. Conducted project kick-off meetings, Backlog grooming with product owners.
• Streamline operational efficiencies, developing provisioning templates and process improvements
• Partnered with project stakeholders, internal customers, external vendors, and cross-functional teams.
• Diminish project gaps, new staff on best practices and protocol.
• Manage new App dev, QA, and infrastructure staff and reduce time-to-revenue (VSO, TFS, JIRA, VersionOne, TopTeam, MS Office, Confluence, Salesforce.com, Trello, Basecamp and QC)
• Release management to deliver on time and on budget projects based.
• (30+ production deployments for Confidential .com (user management tool and widget integration)
• Lead daily standup, sprint review, backlog grooming and retrospective meetings
• Became certified in Lean Six Sigma Yellow Belt by leading Six Sigma projects yielding improved cycle time attainment for CARE (customer support).
• Cross-trained project managers and business analysts to acquire analytical skills needed to support the team during the SDLC.

Confidential, Atlanta, GA

Senior Project Manager

Responsibilities:

• Responsible for creating and implementing the strategy and product roadmap for the external customer portal
• Led Remedy to ServiceNow Dublin migration includes release management, process design, system configuration, prototype development, user acceptance testing (UAT), and client/team guidance (focusing using change and incident modules).
• Worked with engineering, application dev, marketing and operations departments to develop business cases to support new product launches. (e-commerce)
• Working as a SharePoint, SaaS and Cloud Advisor for different verticals with an initial focus on SFDC, ServiceNow and Remedy Workflow Rules & Approval Processes, Validation Rules, Custom Objects, Security Controls, Analytics, Reports and Dashboards, Sales & Support Processes
• Backlog management and prioritization
• Data Center Product Owner and lead technical point of contact (external third party vendors: Sagepath and Cloud Sherpas)
• Responsible for Product Backlog, Spring Backlog, Sprint Burndown, Release Burndown.
• Managing the overall performance and delivery of cross-functional (VSO, TFS, JIRA, MS Office, Confluence, Trello, Basecamp and HP QC)
• Facilitating sprint planning as Scrum master for multiple Scrum teams
• Application management with the outsourced application development team - Sagepath (resource count: 10+)
• Supervised the projects and responsibilities of the Web and Software Developers. (15+)

Confidential, Atlanta, GA

Senior Business Analyst

Responsibilities:

• Maintained complete authority over the ERP initiative to meet the business’s needs.
• Controlled project scope and risk management.
• Lead the project Agile/Scrum Team as Scrum Master
• Developed a project plan based on needs of business
• Worked with and operations to ensure front line employees have the latest product information and that customer impacting issues are addressed. - working with customer care (NOC).
• Worked with finance department to develop business cases to support new product launches. (MRD, SOW and PRD)
• Worked with marketing to define how to best position the services to end consumers and facilitate with marketing the creation of marketing collateral. projects focus on Android, iOS platforms
• Provided post launch product support to address performance issues and resolve customer complaints

Confidential, Atlanta, GA

Senior Project Manager

Responsibilities:

• Provided/Facilitation of defining and executing implementations that are aligned with clients' business requirements, resources, and timeframe to ensure that expectations are met and disruptions are minimized (SDLC and Agile)
• Established success metrics and reporting for each product. (HL7) (Tools: VSO, TFS, TopTeam, JIRA, MS Office, Confluence, Trello, Basecamp and HP QC)
• Test Procedures as well as software development practices. Developed and applied a set of software quality metrics to code
• Worked with stakeholders, account managers, users to understand and document business requirements and functional specifications for the claim system. SQL, ANSI x12 EDI
• Provide, validation and acceptance testing (UAT) to clients and project staff during projects (i.e. implementations, upgrades, expanded work, etc.) and ongoing service.

Confidential, New York, NY

Senior Project Manager

Responsibilities:

• Managed the process of innovative change, developed relationships with client personnel that foster client ties within the Worldwide IS/IT department. (wrote scope documents, BRD, Use Cases, Functional Requirements and lead JAD sessions)
• Interviewed and hired support staff
• Managed business analyst for the IS&T group (Tools: VSO, TFS, JIRA, SFDC, MS Office, Confluence, Trello, Basecamp and QC)
• Communicated effectively with clients to identify needs and evaluated alternative business solutions with project management to increase customer satisfaction and deepen client relationships.
• Involved in testing the conversion of the application into web applications
• Travelled to UK office to manage the promo/mmx implementation

Confidential, Atlanta, GA

Senior Project Manager

Responsibilities:

• Developed integrated project plans, implementation schedules, and cost estimates for major, long-term projects; prepared and managed annual budgets and performed periodic cost and productivity analyses.
• Communicated regularly with executive management and administration regarding the status of current project initiatives; obtained executive guidance and approval as required to advance initiatives.