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Senior Tester-salesforce And Cc&b Resume

San Ramon, CA

SUMMARY:

  • Looking for openings in Salesforce testing and QA domain projects
  • 10+ years of experience in QA practices along with salesforce testing
  • Experienced in IVR, CC&B, ETL testing, API, SOAP Testing(Restful), Automation testing, Mobile testing, Web testing, GUI, security testing projects. Proficient in AGILE, kanban and waterfall methodologies and worked for the clients namely PGE, Confidential, Confidential Insurance, CITI Bank, AC Nielsen and M&S
  • Experience in testing applications with different sandbox which is created from scratch and migration projects
  • Experience in projects related to Apttus Cloud Analytics, Pardot Sales, EAS Bridge in salesforce
  • Experience in sales, service, marketing and community cloud testing projects
  • Experience in developing Validation Rules, Work Flows and Approval Processes for new Tasks, field updates, and Email generation with different roles
  • Experience in Selenium automation testing using test NG and Eclipse for scripting Web applciations
  • Also have tested API(rest Services) using SOAP Smart bear pro automate, Janson slupper and jenkins
  • Tested security and sharing rules for different users at different levels of organization.
  • Experienced in SOQL queries for salesforce using Data loader and workbench
  • Able to test multilevel page layouts, search layouts to organize fields, custom links, related lists and VF Pages on a record detail and testing the record length in multi - level user.
  • Expertise in Scrum practices and Agile methodology
  • Able to work in waterfall, Kanban, agile and waterfall -agile migrated projects methodologies
  • Experience in leading cross functional teams across the globe in different time zones.
  • Assisted the progress of Scrum ceremonies such as Sprint Planning, Daily Stand-ups, Sprint Review & Sprint Retrospective.
  • Very good working knowledge in Salesforce administration along with QA knowledge
  • Involved in performing GAP analysis for enhancement projects
  • Experienced in creating and documenting Test Plans, Test Cases and execution of tests in parallel
  • Scrum Master for Confidential auto application for managing portfolio with 15 different applications include 6 different teams

TECHNICAL SKILLS:

Test management tool: Quality Centre-ALM, Team track

Automation Tools: Selenium, Smart Bear for API’s testing, test NG for automation reports

Job Scheduling: Monitoring Control-M, Splunk

Agile Tools: Version One, JIRA, Rally

Unix tools: Putty

Security Testing: Trustwave

SQL: SOQL, Workbench, SQL Oracle, Data loader

Project Planner: Microsoft Project Plan

Project Design: Microsoft Visio, Snagit, Smart Draw

Comparison Tool: Talend, Beyond Compare

CRM: Salesforce, CC&B, Apttus, EAS Bridge, Pardot

OS: Unix

OATS: Hexaware

Mobile testing: Browserstack

IDE: Eclipse

FTP: FileZilla, WinSCP

Version Control tools: Jenkins/ SVN

Directory Tools: OpenLDAP with Apache

PROFESSIONAL EXPERIENCE:

Confidential, San Ramon, CA

Senior tester-Salesforce and CC&B

Responsibilities:

  • Experience in developing Validation Rules, Work Flows and Approval Processes for new Tasks, field updates, and Email generation according to application requirements.
  • Have Experience in Apttus Cloud which was implemented for analytics for wildfire notification to mobile via salesforce
  • Experience in automation testing by scripting Rest API calls through SOAP pro automate and Jason slupper
  • Have worked in selenium using Test NG and Eclipse for recording webpages for the regression scenarios
  • Preparing test strategy, test plan, test estimation and test scenarios for web testing and End to end releases
  • Able to test the functional workflow in CC&B environment for utility customer data retrieval
  • Scheduling contingency deadline calls with Managers and developers to reduce defect turnaround time
  • Working on multiple sandbox Partial, full sandbox and co-ordinate with dev for their unity testing.
  • Defect tracking, delivery of defect trend report and reviewing test templates cases
  • Coordinating with Project Manager, Project coordinator and Team Members
  • Creating and Reviewing test estimation, Test Strategy and test scenario document
  • Defect tracking and delivery of defect trend report Provided IVR UAT support for Kubra

Tools used: EAS Bridge, Apptus, CC&B, Workbench, Data loader, QC, Version One, Salesforce, Browser stack, Eclipse, LDAP with Apache, SOAP Smart bear, Splunk

Confidential, Chicago

Senior Lead Test Engineer

Responsibilities:

  • Prepared test strategy, test plan, test estimation and test scenarios for the multiple release in salesforce domain and GUI, Mobile, Security testing projects
  • Have experience in selenium automation for my regression cases
  • Have experience in pardot salesforce where it been implemented for to automatically create and assign qualified new leads in Salesforce.
  • Creating testing approach for Salesforce apps, GUI, Mobile and Security testing
  • Attending Scrum Calls and Conducting daily stand up meetings
  • KT leverage through cross training with another vendor
  • RFP Analysis for UAT project from Customers
  • Proposal Analysis and writing for testing projects and coordinating with Manager
  • Have managed and created the flow of UAT tasks and forward to the team for future references
  • Capable to drive the team in onshore and offshore
  • Managing Test Dashboards for client presentation, Collating test summary report, tracking Traceability Matrix in QC and complex integration Defect Tracking

Tools Used: JIRA, QC, SOQL, Workbench, Pardot Salesforce SQL, Browser stack, Microsoft Visio, Data loader, Trustwave

Confidential, Chicago

Scrum Master

Responsibilities:

  • Brought in Agile best practices such as time-boxing, continuous integration, code/design reviews, transparency, accountability, tracking, product visioning, spiking, slack, generalized specialist, technical debt reduction, self-management empowerment and role training.
  • Scrum Master for two teams for a period of time. Lead teams through Agile adoption. Was assigned to newly forming teams to be coached on agile principles and help them with smooth transition into Agile methodology
  • Helping team on planning discussion with multiple teams to create strategy for build deployments on multiple servers and have teams facilitating business routine within the sprint.
  • Planning the environment required for store setup, Sys, salesforce deployments, dev setup for multiple releases with fixed live date
  • Coordinating across scrum teams for build deployment when there is change in build drop and creating mitigation plan
  • Created Project roadmaps, identified deliverables, helped Product Owners in managing priority and delivery of the product.
  • Conducted daily scrum meetings with offshore and on-site teams to identify impediments.

Tools used: Rally, JIRA, QC, Version One, Workbench, Microsoft Visio, Smart Draw

Confidential

Test Analyst

Responsibilities:

  • Prepared test strategy, test plan, test estimation and test scenarios for the CitiManager and Citi Online releases
  • Experience in customizing and implementing with validation rules, workflow rules, approval process, record types, reports, validating custom objects and object relationships and dashboards
  • Providing sign off and deployment/Production testing support
  • Creating testing approach for Salesforce apps
  • Attending Scrum Calls and Conducting daily stand up meetings
  • KT leverage through cross training with another vendor
  • RFP Analysis for UAT project from Customers
  • Have managed and created the flow for UAT tasks
  • Capable to drive the team in onshore and offshore
  • Managing Test Dashboards for client presentation, Collating test summary report, tracking Traceability Matrix in QC and complex integration Defect Tracking

Tools Used: SOQL, Dataloader, QC, Salesforce, Unix, Jenkins, CC&B, Browserstack, Trustwave, Eclipse, LDAP with Apache, SOAP UI, MPP, Visio

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