SUMMARY:

• Proven success at driving process and cultural change through an Enterprise organization resulting in high - quality solutions that solve business problems and provide tangible results within the organization and the company.
• Technically-minded and creative professional with years of experience in leading high-profile programs, technical systems, and organizational transformations.
• Highly proficient in managing programs, projects, resources (100+), program scope, Integrated Schedules, stakeholders, and risk.
• Skilled in preparing/maintaining budgets, building professional relationships, assessing/resolving complex problems, and integrating systems.
• Expert in risk mitigation, iteration planning, staff training and development, PMO tools, brand promotion, and dashboard designing.
• Solutions provider who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects.

EXPERTISE IN:

• SAFe 4 Agilist
• ICAgile Certified Professional
• Enterprise Portfolio Governance (PMO)
• Cost & Benefit Analysis
• Resource Management
• Agile Scrum & Waterfall Methodologies (SDLC)
• Stakeholder Engagement
• Dev - Ops Automation and Governance

TECHNICAL PROFICIENCIES:

Operating Systems / Software: JIRA, Confluence, Microsoft Suite (Word, Excel, Power Point, Project, Access), Lotus Notes, Outlook Mail, Google Suite, Visio, Clarity, Forte, Python, OS/400.

Hardware: AS/400 and IBM Mainframe. TCP/IP, FTP

PROFESSIONAL EXPERIENCE:

Confidential, Silver Spring, Maryland

Senior Manager - Systems and IT Program Management

Responsibilities:

• Achieved 95% agile adoption in the organization by driving 90% of VES funded work down an agile path.
• Established processes for an enterprise level conversion to Clarity, including a new Clarity task order process, and successfully migrated organization.
• Led and facilitated 6-week Machine Learning DOJO and achieved 100% adoption rate for expected developers.
• Designed model that introduced a concept of program increment planning, continuous development and delivery, Kanban boards, and value streams.
• Collaborated with Praecipio consultants and established JIRA best practices by working on Verizon’s JIRA methodologies and procedures. Also held design thinking workshops.
• As Program Manager for Disconnect Assurance, significantly reduced corrective customer disconnect credits by greater than $10M.
• Facilitated several projects of over $1M in revenue and all scrum ceremonies, including daily standups, sprint planning and reviews with demos, retrospectives, product and backlog grooming and troubleshooting of all issues.
• Program Manager for Latin American enablement of contracting and billing services on the current platform with a 5-year revenue projection of >$25M.
• Successfully led organization in missionizing individuals into squads, chapters, and guilds for long term success.

Confidential, Silver Spring, Maryland

Manager - IT Program and Project Manager

Responsibilities:

• Supervised project managers, assisting large scale system consolidation efforts in the billing area and ensured that IT initiated projects met the requirements according to E2Ei architecture, business stakeholder approval, and worked according to the system requirements while meeting budget requirements.
• Supervised projects in the Managed Network Services space, specifically installation of hardware and device certifications for global integrated customers.
• Led direct reports through the software development life cycle via implementation in global locations.
• Prepared CPNI documentation for every new project and ensured audit requirements were met. Arranged sessions on the ROI calculation for the various billing initiatives.
• Allocated funding of $14.8M by managing the program office for Global Integrated Deals and confirmed that original IT requests met the deadline with solutions that support next generation architecture.
• Reduced risks on projects by ensuring benefits and ROIs calculated and added value to the business.
• Imposed a disconnect form accessible via Verizon Enterprise Center ( Confidential ) that streamlined and centralized disconnect requests, minimized lead times, and shared a design for online disconnect requests in Confidential region.

Confidential, Silver Spring, Maryland

Technical Manager

Responsibilities:

• Supervised all package and close activities for billing systems in all releases.
• Managed business case planning process for billing organization.
• Assured that billing evaluations aligned with expected scope.
• Followed up all projects according to the funded budget line and negotiated line items that were over or under budget.
• Described procedures and tools for the billing organization.
• Worked between agile and waterfall approaches on project specifics and client goals.
• Handled capacity and demand for the billing organization including more than 130 application teams.
• Successfully enforced releases and projects related to Verizon telecom and former Verizon business billing systems in an environment with over 25 releases per year that spanned multiple release milestone deliverables.
• Accommodated production delivery dates of functionality based on business need and discussed with senior leaders, management and executives on high priority initiatives.