EXECUTIVE SUMMARY:

Over twenty years experience initiating innovative results driven analysis, design, implementation and problem resolution skills to execute technology based software solutions. Repeated demonstration of effective team building leadership skills across internal departments and external organizations. Provided valuable benefits in operational activities and managed projects through the full IT life cycle.

CORE COMPETENCIES:

• Project Leadership
• Enrollment and Claims IT Systems
• Process Improvement
• Project Management
• Client Relations
• Proposal Development
• Consensus Building
• Client Advocate
• Staff Performance Management

TECHNICAL AND MANAGEMENT SKILLS:

• Microsoft Tools (Excel, PowerPoint, Project, Visio, Word, SharePoint)
• OS/MVS, CICS, MVS JCL, DB2, TSO, Datacom/DB, Panvalet, VSAM, Xpediter, Intertest, Easytrieve Plus, Syncsort
• COBOLII, SAS, DYL280

EMPLOYMENT EXPERIENCE:

Confidential, Columbia, MD

Project Manager

Responsibilities:

• Instituted Process and Control Improvements for production system enhancements and corrections as well as new projects to increase business awareness, input, verification and approval
• Initiated Virtualized Infrastructure Project to completely replace the current system with all environments virtualized (production, UAT, SIT) and replacing servers with blades housed in a single unit. This involved coordinating key stakeholders, developing a charter to define scope as well as objectives and establishing milestones along with a draft WBS
• Led Implementation of New Communications Portal for company websites to keep communications available based on business roles and responsibilities
• Acted as a Liaison and Primary Contact between users and development staff to translate and clarify business requirements for projects and operational issues
• Regularly Reported Status of outstanding issues, projects and implementation readiness
• Worked with Development and IT Resources to track, troubleshoot and resolve system failures and performance inefficiencies
• Led Project and Operational Meetings to establish, clarify and/or resolve project and system opportunities
• Coordinated and Monitored Defects During Verification process prior to implementations
• Worked with Subject Matter Experts, Managers and Directors to clarify projects and corrections to fully meet business needs and objectives while exploring alternative options and opportunities
• Establish Deadlines
• Control and approve implementation of system corrections and enhancements
• Track components readiness, validation and progress for implementations and releases
• Coordinated infrastructure and development updates and enhancements with other PMs

Confidential, Washington, DC

Program Consultant/Project Management

Responsibilities:

• Maximized benefits and effectiveness for both external customers and internal stakeholders by coordinating multiple software implementation project plans
• Coordinated multiple projects with particular focus on project timelines, communications, quality, issue resolutions, and implementations for a wide range of changes affecting several systems involving Mainframe Applications, Web Applications, Client Server Applications and data transmission updates
• Successfully implemented projects by applying and enforcing project management methodology and standards including defining scope, scheduling time, negotiating resources, identifying and mitigating risk, controlling cost, verifying quality and establishing closure
• Led all phases of the projects, facilitated weekly project meetings and presented weekly updates to senior management prior to and during implementation stages
• Business and technical SME for all activity in the billion dollar Pharmacy Program
• Designed and implemented financial solutions for billion dollar pharmacy program incorporating claims processing, disbursements, audit reporting and recovery processes
• Established and directed major system documentation which incorporated previous projects and scattered materials to develop a comprehensive resource of business and technical requirements
• Effectively communicated relevant project information and escalated appropriate issues in a timely fashion to management
• Monitored , assessed and reported team progress that included Business Analysts, Programmer Analysts, Database Administrators and Quality Analysts
• Strengthened project processes from conception to completion through: identifying scope issues coordinating technical setups establishing verification processes and test data clarifying data relationships identifying risks identifying proven techniques
• Tracked project status and dealt with issues, risk and opportunities for improvement using Microsoft tools that included Project, Excel, Word and PowerPoint
• Developed scope , established plan and implemented external vendor onto new platform and established clear business requirements for installing system on a new platform at vendor’s location
• Deepened multi - year relationships with customers by continually seeking opportunities to increase customer satisfaction (e.g., developed and initiated strategies from 2008 satisfaction survey that improved 2009 results 10%)
• Translated business goals and requirements into potent benefits by developing systematic solutions for enhancements and modifications involving projects and continuing operational support
• Resolved internal and external issues related to system requirements and technical objectives
• Communicated regularly with customer’s senior management and project leadership to discover system driven solutions for opportunities within their environments to identify needs and evaluate alternative business solutions
• Initiated effective enhancement recommendations and problem resolutions for interfacing customer’s system through the study and documentation of their resources, processes and capabilities
• Facilitated the implementations of proprietary software for access to real time data and processes
• Conducted presentations for senior management and staff during on-site visits and national conferences
• Provided direct supervision and mentoring to 8-9 team members, determining work assignments, coordinating work schedules, and providing coaching and feedback in the execution of individual responsibilities and roles
• Led team through major system upgrade while maintaining operational system level requirements
• Balanced team resources and established responsibilities for complete operational and project support
• Included mitigation strategies while reporting resource and system issues to management
• Encouraged staff through regular feedback, mentoring and performance management
• Determined options and risks for implementation enhancements and corrections on key systems
• Designed technical resolutions to issues and opportunities impacting system processing
• Created and coded system solutions throughout the full processing system on DB2 database platform

Confidential, Newington, VA

Programmer Analyst

Responsibilities:

• Project Coordinator to interface re-designed systems with several sub-systems
• Analyzed, coded and implemented changes to CICS Online System using CA-Datacom/DB
• Developed, designed and documented changes to system based on user group requirements