IT IMO Program Manager Resume

PROFESSIONAL SUMMARY:

Experience in managing, delivering and testing large, complex projects across various teams and geographies. A true “global” citizen, who thrives within different cultures and environments. Skilled as a senior leader with strong interpersonal and mentoring skills to be utilized in bringing true value to any company. Extensive team building and change management skills allowing the application and uptake of the latest technologies and innovations in order to facilitate the move to cost effective structures and strategies that deliver results.

PROFESSIONAL SKILLS:

Commercial negotiation
Account management
Telecom consulting
Continuous improvement
Recruitment
Process excellence
Global program management
Analytical thinking & problem solving
Teaming across boundaries
Mentoring &
Operational Efficiency
Service delivery
Promote collaboration
Change agent
Data Analytics

TECHNOLOGICAL SKILLS:

HP ALM
LoadRunner
SDLC
CRM
Network
MS Office Suite
QTP
JIRA
BSS
Order Management
ETL
MS Project
WinRunner
Selenium
OSS
IVR
Rally

PROFESSIONAL EXPERIENCE:

IT IMO Program Manager

Confidential

Responsibilities:

Assist client in preparation for Day 0 and Day 1 activities related to a BSS/OSS M&A by providing the technical end to end understanding for solutions.
Assist in program management and defining architecture and integration aspects of projects.
Design and implement process and systems for effectively managing activities related to projects with high complexity and deep technology integration within an OSS/BSS architecture and ensuing alignment with business objectives.
Managing issues and risks through mitigation and closure.
Responsible for communicating and explaining change request solutions from Order to Cash with customers' business and IT personnel and identifying how those solutions impact on business processes.

Confidential

Logistics Manager

Responsibilities:

Senior Consultant role ensuring establishment of true Dev - Ops/Agile processes from Delivery to Testing.
Assisted client in setting and establishing staffing and all testing activities related to project.
Established and implemented the full transformation testing strategy successfully.

Senior Program Manager

Confidential

Responsibilities:

Responsible and accountable for coordinated management of the company’s program to transform the strategic business and organizational objectives in a high-quality manner.
Ensured overall delivery of activities including budget, timelines, escalations, delivery and planning, customer relations and executive reporting.

Software Testing Regional Lead

Confidential

Responsibilities:

Led overall testing engagements, leading a global team of Confidential, sub-contractors and customer resources.
Managed overall testing scope whilst maintain its continuous alignment with strategic business objectives.
Grew the business through farming value-based relationships customers, identified opportunities and driving them to completion, consistently meeting growth and delivery targets.

Senior Testing Director

Confidential

Responsibilities:

Overall responsibility and accountability for Confidential testing engagement with broadband, cable and wireless customers.
Built credibility and value driven relationships while maintaining communications with relevant stakeholders Confidential multiple levels both internal and external.
Managed a budget of $25Million.

Testing Director

Confidential

Responsibilities:

Overall responsibility and accountability for Confidential testing engagement, managing all service aspects of the testing P&L based on account governance guidelines.
Ensuring the testing team remained effective and engaged in a matrix by providing ongoing guidance and mentorships to ensure complete testing program results.

Testing Director

Confidential

Responsibilities:

Engaged in business development assisting in pre-sales and sales activities.
Built and managed a new off-shore testing facility in Vietnam, to support low cost services for the region including the Philippines, Malaysia, Vietnam, Indonesia, Korea, Thailand, Australia and New Zealand.
Accounts managed include Sensis, Telstra, Telkomsel, Astro, etc.

Implementation Director

Confidential

Responsibilities:

Managed outsourced program of work, ensuring an integrative analysis, plan and effective ongoing activities to meet service level agreements and governance contracted requirements.

Implementation Project Manager

Confidential

Responsibilities:

Directed a team responsible for scope, time, cost, quality, change management, communications and integration.
Provided integrated view and analysis of project aspects to enable decision making.

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