SUMMARY:

• Senior Project Manager professional possessing over 8 years of experience with expertise in Agile and waterfall methodologies.
• Robust knowledge in building a high - performing team by focusing on team dynamics and performances.
• Passion for helping teams manage interpersonal challenges, conflicts, and opportunities for growth.
• Excellent Communicator with the advantage to leverage technical and business acumen to communicate effectively with client executives and their respective teams.
• Proficient in Agile, Scrum, Waterfall, MS Office, MS Project, MySQL, Research, JIRA, Google Doc, UML Modeling, Project Scheduling, Cost Control, Strategic Planning, Confluence, Project Recovery, QC, Documents, Coaching, Quality Management and Business Case Writing.

SKILLS MATRIX:

Business Skills: Requirement Development, Strategic Planning, Conflict Management, Risk management, Enterprise Content Management, Business Authentication, Stakeholder Management, Milestone Management

CORE SKILLS: Release Predictability, Process Efficiency, Dependency Management, Planning & Scheduling, Risk Management, Subject Matter Expert

SOFT SKILLS: Self-Managing, Team Building, Leadership, Excellent Communication, Negotiation Skills, Strategic Thinking, Time Management

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Project Manager / Business Analyst

Responsibilities:

• Planed, Defined, Designed, Coordinated, Managed, Lead and Contributed to the definition of IT Programs and the ongoing projects through jointly owning IT product roadmap definition, project requirements, application functionality, stakeholder management, and user testing.
• Mentored software development teams in Agile approaches and best practices for requirements definition, time estimation, coding, testing, version control and documentation.
• Defined, organized and managed the universal project lifecycle, delivery cadence, release plan and sprint schedule.
• Defined the impacts of project objectives to the system and business by using industry knowledge and system specifications.
• Created designed, and formatted technical specification documentation including architecture diagrams, process flows, and other information or processes needed to describe required system changes for development, QA, and other internal customers.
• Worked cross functionally to gather business requirements, generate weekly reports, testing and system validation.
• Responsible for building solution around Supply chain, Inventory management and Manufacturing systems.
• Responsible for managing mission critical, complex projects to deliver results within the authorized budget on the approved time schedule.
• Delivered thought leadership and recommendations for improving workflows, team structures, and system configurations.
• Partnered with business functions to define, determine, analyze, document and communicate the objectives, business requirements and priorities for information systems and solutions; works with application and technical experts on the solution design, implementation, support, maintenance and enhancement of the information systems.

Confidential, Roseville, CA

Sr. Project Manager / Business Analyst

Responsibilities:

• Managed project scope and ensured project tasks/deliverables are completed according to specifications and on time; identified and communicated issues to management and sponsors in a timely manner. Proactively managed changes in scope through formal change control methods.
• Created cohesive project plans with identifiable critical path, task dependencies, and major milestones.
• Interfaced with task leaders, subcontractors and support personnel, customer and senior management.
• Stipulated leadership and coaching to project team to identify time frame, methods for accomplishing the project, and allotment of available resources to various phases of the project.
• Created workflows, process documentation, reference material for end users and use cases in support of new claims admin system.
• Participated in performing gap analyses, highlighting current state, future state, operational needs, and best practices.
• Worked with Healthcare systems, HIPAA compliance applications and electronic exchange guidelines including 850, 856, 810 & 210 EDI documents.
• Helped with Implementing DRG/APC claim Audit vendors. Analyzed the scope of requirements, worked on creating project plan, scope documents, assisted in all phases of implementation for a smooth go live.
• Gathered business requirements from end users keeping in mind their need for the application and documenting it for the developers.
• Drove ideation, research, creation, authentications and production of events, program elements and collateral materials across a range of subject areas and for different markets around the globe.
• Used qualitative and quantitative data to determine business cases, prioritize projects and align solutions with user needs to determine next steps as well as final outcomes.
• Interacted with business owners, project stakeholders and cross-functional teams in defining project charter, providing estimates, scope management, resource management, change management, vendor management and risk management.

Confidential, San Francisco, CA

Project Manager

Responsibilities:

• Managed the full project life cycle including requirements gathering, creation of project plans and schedules, obtaining and managing resources, managing budget, and facilitating project execution, deployment and closure.
• Maintained detailed project documentation including meeting minutes, action items, issues list and risk management plans.
• Attended meetings and conferences as necessary to stay updated on regulatory and accrediting rules and regulations.
• Ability to read and comprehend pertinent default-related documents (title reports, complex real estate legal descriptions, bankruptcy documents, property appraisals, Broker Price Opinions, litigation documents, etc.)
• Performed Requirement analysis and prepared Business Requirement document and Functional Requirement documents.
• Feasibility Study (SWOT Analysis), GAP Analysis and Competitive analysis to estimate organization and stakeholder change readiness.
• Involved in Facilitating stake holders strategic planning of budget forecasting, proposed enhancements and planned changes to the product and other marketing programs through analysis, decision process facilitation, report preparation and cost-benefit analyses.
• Developed UAT (user acceptance test) strategy for documentation including, but not limited to, designs, plans, and scenarios in conjunction with project stakeholders that ensure validated deliverables meet business requirements and design specifications.
• Performed Requirement analysis and prepared Business Requirement document and Functional Requirement documents.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using Rational Rose.

Confidential, Folsom, CA

Project Manager

Responsibilities:

• Involved in the development of ER modeling process of the product by identifying various entities and their relationships to identify and map data to related tables.
• Conducted Joint Application Development (JAD) sessions and interviewed Subject Matter Experts (SME’s), asking detailed functionality aspects of Business Process and carefully updating the information to the Business Requirements in an easily understandable format.
• Worked with the following mortgage and banking regulatory requirements: RESPA, TILA, HPA, FDPA, FDCPA, ECOA, UDAAP, GLBA, relevant implementing regulations, as well as state level limitations and requirements. Knowledge in operations for fixed income products (CDS, CDX, Interest Rates, Bonds, Futures, and Structured Products) and fraud prevention, AML (Anti-Money Laundering) via BSA.
• Proficient knowledge with origination servicing systems such as Black Knight MSP (BKFS), LoanSphere, BDE data, LoanIQ, ACAPS, KeyView, CLS.
• Responsible for Report Center (RC), Statement Center (SC), Anti Money Laundering (AML), Fraud Prevention, Enterprise Reporting Engine (ERE) and ACCESS Insight (AI) applications.
• Involved in Facilitating stake holders strategic planning of budget forecasting, proposed enhancements and planned changes to the product and other marketing programs through analysis, decision process facilitation, report preparation and cost-benefit analyses.
• Reviewed daily OFAC reports to identify accounts which may be subject to OFAC sanctions or blocking and escalate possible OFAC matches.
• Used Case Modeling using Rational Unified Process (RUP) for preparing Functional Requirements documents.
• Improved (Refactoring) the quality of requirements engineering possible for the product development by designing a method, which made the elicitation of requirements more systematic, and the expression of requirements more formal, than was the case with systems analysis.
• Designed UML Activity Diagrams and Data/Process Flow Diagrams using MS Visio.
• Supported specific Project Objectives by working closely with PMO Group and acted as a SME for Parallel Ongoing Implementation.
• Conducted Project Kickoff meeting covering project Scope and Goals, performing Team Introductions, reviewing roles and responsibilities and high-level Project Plan.
• Wrote SQL queries to cross check the front-end data with the back-end tables.
• Documented requirements for building novel machine learning/AI algorithms to develop differentiating IP.
• Responsible for understanding and tracking the technology changes made in the Delta IT environment, and properly assessing any impact to the Service Recovery product suite.
• Understanding the impact of IT changes within Delta, and how they will affect AIR4 partner airlines and the Service Recovery product suite.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using Rational Rose.
• Managed third party vendors and various SOW for onboarding infrastructure needs for various applications.
• Facilitated stake holders strategic planning by Estimating cost, budget proposals, and recommended subsequent budget enhancements and planned changes to the product and other marketing programs through analysis.
• Assisted in designing test plans, test scenarios and test cases for integration, regression and user acceptance testing.
• Prepared change request form, mitigation and risk assessment plan to handle changing requirements.

Confidential, Rancho Cordova, CA

Business Analyst

Responsibilities:

• Supported and helped lead the ongoing introduction of scrum in a predominantly mechanical development team.
• Managed and coordinated the initial project due diligence team, understanding customer requirements and expectations and performing initial knowledge transition to the offshore team.
• Performed requirements gathering and analysis by analytical techniques, interview approaches, data gathering methodologies, current system documentation, business process, rules and logic, data gathering to solve complex issues, development of plans & requirements, and key performance indicators.
• Communicated the business directives, goals, and needs to technical teams and serves as business interface from the campus management team managing expectations and defining project completion and user satisfaction metrics.
• Performed gap analysis (AS IS and TO BE) by identifying existing technologies, documenting enhancements to meet the end state requirements.
• Supported daily scrum-related activities, including all sprint-related meetings.
• Delivered vision and direction to the IT product teams and stakeholders within and outside of the organization.
• Actively identified and removed impediments to ensure delivery of product development deliverables based on the product roadmaps and timetables established by the company.
• Developed the technology roadmap for managed products, supporting the goals and objectives defined in the overall product roadmap.
• Facilitated discussions/decisions around requirements to gain alignment with key stakeholders.
• Conducted user acceptance testing to ensure solution meets user requirements.
• Specified backlog management, iteration planning, and elaboration of the user stories.
• Designed and developed Use Cases, Flow Diagrams, and Project Schedule diagrams using MS Visio.
• Conducted Kick-Off Meet with the Business Users and orient them the RDI UAT Process.
• Prepared User Guides to be used by the pharmacists as reference for handling issues and requests raised by the customers through the portal.