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Program Manager Resume

EXPERIENCE SUMMARY:

  • Close to 14 Years of IT industrial experience in the area of DevOps Program Management, DevOps Solution Architect( Environment(ERE), Data(TDM) and Automation), Project Management in Quality Center of excellence(QCoE), Development Operations(DevOps), engineering & Shared Services(Automation, Test Environment & Data Management Business users Testing, Security Assurance and Performance Engineering Services) a with software design, development, Testing, implementation, support, Business Migration across different domains like Government, Insurance, Healthcare, Education, Telecommunication, Logistics, Consumer & Retail etc.
  • Having More than 13 years of experience in handling, executing and managing End to End Testing related projects from Project initiation to project closure across wide applications like Telecom, Retail, Insurance, Healthcare, B2B Gateways, Government and Education for major tier 1 clients across the globe( India, UK and USA)
  • Performed different roles across varied engagements in capacity as Program Manager (QCoE), DevOps Program Manager, Project Manager, Senior Project Manager, E2E Test Manager, Test Environment (Environment/Data/Configuration/Capacity) Service Delivery Manager and Transformation Manager
  • Having onsite Project Management experience for Insurance, Health Care, Telecom & Retail clients in multiple geographies.
  • Established the service delivery culture for our business, building best - in class service engineering capabilities in the DevOps team.
  • Delivered highly-performant and highly-scalable Non-Prod Environment, datacenter and cloud services at an optimized cost point
  • Developed and maintained platform services and tooling to provide event logging, metrics monitoring, CI / CD, and other backend services.
  • Defined the customer facing SLAs, and ensure our engineering teams are working towards those SLAs
  • Maintained a high level of service availability. Perform quality reviews, manage operations, and operational issues.
  • Work across the engineering team to influence software development to meet organization’s operational needs and influence product and cloud engineering to improve the manageability, quality, and the supportability of our production services.
  • Establish a culture of high performance, transparency and continuous improvement as it relates to the production support of our services and streamlining of the development pipeline.
  • 5+ Years of Experience in implementing and working within a DevOps model.
  • Experienced in People Management, Performance Management, Appraisals, Resolving team conflicts and team motivation.
  • Proven track record, Strong Communication, Interpersonal skills, project planning and the ability to work in challenging environment.
  • Work with peers to develop and drive strategic goals, define technical specifications and detailed implementation plans
  • Project management of timelines, communications, and cross team deliverables
  • Ability to manage large teams across multiple sites and create a sense of teamwork by pulling together the different members of the program teams who may be unrelated and dissimilar
  • Experience of managing multiple parties including Senior Project Managers and 3rd party vendors on high profile and technologically innovative enterprise solutions
  • Experience with managing both software development and Production
  • Experience with Agile development, techniques and methodologies and with CI/CD
  • Experience designing, building and managing large scale infrastructure in Google/AWS, including experience leveraging one or more coding languages for automation.
  • Prior startup experience; managing small to mid-size teams ( people).
  • Direct, hands-on experience leveraging large repositories of data to track, drive, and measure your operational effectiveness is required
  • Solid understanding of networking, network routing, client-server architecture.
  • Proven experience leading positive change, empowering people, cultivating product technology visions and innovative solutions, and fostering effective engineering practices and culture.
  • Working knowledge of several configuration management systems (Chef, Ansible, Puppet, etc.) and several monitoring tools and frameworks (Splunk, ELK, Nagios, Zabbix)
  • Experience in driving process improvements, with a strong focus on leveraging technology for the establishment of fluid interactions and interfaces between teams
  • Take responsibility for the quality assurance and overall integrity of the program. Drive continuous improvement in terms of efficiency, downtime, yield, false failure and cos. Manage all tier 1 test process improvements and cost reduction projects related to testing.
  • BOTs( ngGenie- AI Holmes)- Machine Learning
  • Knowledge and understanding of Application development models including Lean/Agile and SAFe frameworks.
  • Ability to work from the customer lens (outside in viewpoint) and create the desired experience.
  • Proven ability to build rapport with external partners and people at all levels of the organization.
  • Skills to negotiate and maintain favorable contracts with vendors.
  • Broad knowledge of current and emerging technology industry trends and directions.

TECHNICAL SKILLS:

Secondary Skills: Client Relationship Management, Test Delivery Management, E2E Release Management, DevOps Program Management, People Management, Test Environment Management, Operational/Service Acceptance Management, Transformation Management & Implementation Strategy, International Project Operations, Oracle Retail ApplicationsQCoE Building for largest retail Testing account.

DevOps Skills: HP- Quality Center / Test Director, HP- Quick Test Pro, Microsoft.Net Technologies, Java J2EE, Oracle, SQL Server, Oracle, MQ design & build, JMS Bridges, Z abbix, ELK, Google Cloud Platform( Compute), Docker, Kubernetes, Puppet, GIT HUB, Jira, Scripting Languages( Power Shell)

DevOps Skills: MS-Project, MS Office, MS Visio, Service-Now, Enterprise Monitoring- Zabbix, QPasa, Jenkins, JiraSoftware Methodologies & Approach DevOps, Agile & sprint methodologiesRisk Based approach ( SaFe)

Service Virtualization & Deployment: CA LISA and Cavisson - NetOcean, XL Deploy/XL release( Xebia Labs), GIT and Jenkins

Test Data Management: CA TDM and Wipro Self Help Portal

AI- Cognitive BOTS: Self-healing-Healix, and ChatBots( Machine Leanring)- NgGenie

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

  • Reviewing of Release Test Strategy, Efforts Estimation & Resource Loading sheet, Master Test plan, Testability Matrix and Test Environments Booking and CMDB.
  • Reviewing DevOps and Shared Service’s Initiatives and improvement plans in collaborations with E2E Test Plan, Change Request, Project Planning across Channels (Lines of business).
  • Reviewing and approving the Test Environments & Test Data Strategy, planning and booking after liaising with various stake holders (vendors) for various Test Phases
  • Define and Execute the Strategic and continuous improvement plan for DevOps and Engineering & Shared Services (Automation, Test Data & Environment Management, Release Management Security Assurance, Performance engineering, Settlement Validations):
  • Identify, Manage, Report, review and Escalate risks and issues related to Development Operations (DevOps), Engineering & Shared Services.
  • Reviewing Projects Plan, Life Cycle standards and Risk mitigation plan.
  • Active Involvement in budget planning, Purchase order approval from Wipro & client and preparation for the quarter on quarter projections.
  • Review& approval of Change Requests, Resource Hiring & Firing approval, Resource Planning/ Optimization and utilization with expansion and continual growth plan for the account.
  • Customer management and timely resolution of escalations.

Confidential

Project Manager/ Program Manager

Responsibilities:

  • Preparation of Release Test Strategy, Efforts Estimation & Resource Loading sheet, Master Test plan, Testability Matrix and Test Environments Booking and CMDB.
  • Preparation of E2E Test Plan, Change Request, Project Planning across ST, SIT, UAT, PT, OAT, Security Testing.
  • Test Environments planning and booking after liaising with various stake holders (vendors) for various Test Phases (Functional/Non- Functional/Regression/UAT/OAT/Security).
  • Provides authoritative advice and guidance to colleagues on any aspect of testing, including training for testers and other developers where appropriate.
  • Ensuring that any risks associated with the agreed test strategy and the system test plan are clearly documented and described to the clients/users and colleagues.
  • Managing all risks associated with the testing and takes preventative action when any risks become unacceptable.
  • Devise the Offshore/ Onshore working model and manage the test team E2E activities.
  • Coordinate with Quality team for status reporting, approach revision and prioritization
  • Involve in Quality gate, Go No-Go decision meetings for taking the outcomes to production
  • Coordinate with different stakeholders, 3 rd party vendors for integration of testing activities
  • Interact with middleware teams SOA, OSB, ODI for getting the support during test preparation and test execution activities.
  • Daily status reports - based on criticality
  • Defects log & update in HP QC with defect triage meetings & resolution as per SLA
  • Risk & Issue Management and Test closure report
  • Responsible for the production and approval of all testing & Test Environment deliverables and achievement of testing milestones during a project.

Confidential

Engineering Manager- Service Function (TEM, TDM & RCM)

Responsibilities:

  • Test Environment and Test Data Build preparation & Support for ST/SIT/UAT/PT/OAT.
  • Test ENV Scheduling and agreeing components to share the Test ENV.
  • Optimized utilization of Test ENV as well as Test ENV components.
  • The Release/ configuration management process and able to create the strategy plans. Troubleshoot the test environment related issues and provide support to the team in resolving the same.
  • E2E Test Release Management.
  • Planning and managing Environment Data Refresh activities and Test Data Build plan & preparation on time.
  • Incident & Problem Management with effective follow-up and proactive measures of RCA. SLA Management- Monitoring/ Alerting/Reporting tools & Techniques.
  • Interfacing with multiple Vendors, Senior managers and architects to audit the environments and to take care of
  • Environment Governance Test
  • Environment scheduling MPP (including Negotiating Environment Sharing)
  • Risk and Issues Management
  • Test Environment Provision
  • Manage delivery of Test Environments into Projects
  • Test Environment connectivity
  • Test Environment Support
  • Environment Support Matrix
  • Own issues to resolution
  • Test Lab Management
  • Driving and Managing Transformation activities for ITIL work streams-Test Environment Management, Configuration & Test Data Management.
  • Leading & Developing Automated Tools/Portals for Incident, Change, Configuration, Access, Capacity, SLA, ENV availability and Problem Management.
  • Ensuring that environment modifications interact appropriately with the application, network, storage and other areas of impact and updating back in ENV CMDB tool; and the environment model (size and capacity) to support the project performance and capacity requirements.

Confidential

Test Environment Manager & Transformation Manager

Responsibilities:

  • Liaising & managing client requirements with multiple Vendors, Senior managers and architects to audit the environments and to take care of
  • Environment Governance Test
  • Environment scheduling MPP (including Negotiating Environment Sharing)
  • Risk and Issues Management
  • Test Environment Provision
  • Manage delivery of Test Environments into Projects
  • Test Environment connectivity
  • Test Environment Support
  • Environment Support Matrix
  • Own issues to resolution
  • Test Lab Management
  • Test Environment and Test Data Build preparation & Support for different cycles of Test Releases.
  • Servers/Applications/MQs monitoring and proactive process implementation to optimize the downtime.
  • Code Deployment (Configuration) & Back out Management and Environments sync-up activities.
  • Incident & Problem Management with effective follow-up and proactive measures of RCA.
  • Sanity & Smoke Testing
  • Test ENV Scheduling and agreeing components to share the Test ENV.
  • Optimized utilization of Test ENV as well as Test ENV components.
  • The Release/ configuration management process and able to create the strategy plans. Troubleshoot the test environment related issues and provide support to the team in resolving the same.
  • Planning and managing Environment Data Refresh activities and Test Data Build plan & preparation on time.
  • SLA & Availability Management- Monitoring/ Alerting/Reporting tools & Techniques.
  • Conducting routine analysis on environment capacity and utilization by Automated Tools, develop and recommend technical strategies and solutions to maintain and/or expand service levels, identify improvement opportunities.

Confidential

Project Leader & Transformation Lead

Responsibilities:

  • Test ENV Manager, Test ENV Design and Environment Share Plan, Test planning(MTP/PTP)Test Design, Test Strategy, Test Execution, Test Reporting, Technical Leader (offshore) for SAFECO project

Confidential, Seattle, WA

Programmer Analyst & Test Lead

Responsibilities:

  • System Development, Documentation, Testing and User training.

Confidential

Test Management, Test Lead

Responsibilities:

  • Test & Solution Lead, Designing Test Scripts, Test Plan and Test management, Code Development & Code Review, Leading and analysis

Confidential

Technical Project Leader/ Software Developer

Responsibilities:

  • Software Developer, Test Engineer, Test Lead, Designing Test Scripts, Test Plan preparation and Testing management, Code Development & Code Review, Leading and analysis

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