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Program Manager Resume

SUMMARY:

  • I have global professional work experience (US, India, Canada).
  • Hands - on Project Management and Business Analyst experience, starting from requirements gathering to implementation
  • Leadership qualities with experience working with distributed teams to meet service and operations requirements, coaching and mentoring less experiences staff, and successfully growing projects.
  • Excellent understanding in business processes and process reengineering.
  • PMI certified, Project Management Professional, used project management best practices, throughout career.
  • Managed $5-6 million-dollar project using traditional waterfall methodologies
  • Scrum Alliance, Certified Scrum Product owner, good understanding of Agile Scrum methodologies for software development life cycle.
  • Worked closely with stakeholders to prioritize business/technical requirements to develop and enhance process and product development to translate processes to the scrum team using scrum methodologies like creating user stories along with the team during daily standup with acceptance criteria definition, creating Jira board, backlog grooming and prioritizing backlog. Being a team player to and leading sprint planning, sprint review, sprint retrospective meetings, reporting status on backlog tracking through burndown charts, and ensuring high quality features are tested and released by the scrum team as per plan
  • Strong understanding of fiscal management with a bachelor’s degree in Finance and an MBA in Business

TECHNICAL SKILLS:

Project Management: Estimates, WBS, Resources, Scope, Changes, Risks, Issues, Configuration, Quality, Agile (Scrums, Kanban), Waterfall, Iterative, Hybrid

Program Management: PMO, SDLC, Vendors, Clients, Sponsors, Stakeholders Delivery, Business Support Functions, Change Management

Frontend: MySQL, SQL, HTML, MS Access, Windows

Tools: MS Project, Visio, MS Office, Salesforce, JIRA, Confluence, ArcPro, ArcGIS Online, Tableau

EXPERIENCE:

Confidential

Program Manager

Responsibilities:

  • Project Manager to digitize data, perform QA/QC, perform spatial analysis.
  • Utilized ESRI Products from ArcMap to ArcGIS Pro to ArcGIS online for data presentation, conflation and manipulation.
  • Lead and conducted brainstorming sessions to identify stakeholders and verified stakeholder expectations are compatible to business case created a risk management plan, identified project risks and developed risk strategies and responses.
  • Defined and recorded detail project requirements, constraints and assumptions with the stakeholders to establish the project deliverables.
  • Improved team performance by building team cohesiveness by leading, mentoring, training, and motivating in order to facilitate cooperation and ensure project efficiency and boost team morale. Monitored project issue log and establish accountability for all issues.
  • Project competed on schedule and within budget
  • Measured project performance using appropriate tools and techniques.
  • Archived project records, historical information and documents (e.g., project schedule, project management plan, lessons learned, surveys, risk and issues logs etc.).
  • Conducted final review of the project deliverables for sign off.
  • Data Analysis Project for client - Maryland State Highway Administration, analyze traffic volumes.
  • Build data model, design & develop, data mining, and using segmentation techniques, analyzing state highway traffic.
  • 50% systems were tweaked for accuracy, the other 50% of highway systems were upgraded after the calibration
  • Responsible for extensive requirement gathering, analyzing and translating stakeholder business and IT requirements into unambiguous requirement and design specification documents. Served as the liaison between the end user and the software development team through which testing, and development of requirements flow charts, layout, diagrams.
  • Facilitated elicitation session to understand several inputs from stakeholder and alignments to their business goals and objectives.
  • Facilitated and Conducted Joint Application Development (JAD) sessions with departments. Managed and tracked the status of requirements throughout the project lifecycle and traced all requirements using the RTM tool. Ensured the maintenance of Requirement Traceability Matrix (RTM) across deliverables of the service requests by uploading test grids
  • Handle all matters relating to the Maryland State CATS+ contract including, but not limited to; Partnering with other primes and subs on the contract
  • Responding to RFQ's, RFR's, and RFP's. Coordinating opportunity tracking and capture management for all CATS+ related solicitations, attend pre-proposal conferences and Industry days to successfully identify other partners and industry resources. Strategic analysis of implementing resources based on necessity and potential organizing the right placement

Confidential

Senior Consultant (Project Manager / Product Owner)

Responsibilities:

  • Worked closely with stakeholders to prioritize business/technical requirements to develop and enhance process and product development to translate processes to the scrum team using scrum methodologies like creating user stories along with the team during daily standup with acceptance criteria definition, creating Jira board, backlog grooming and prioritizing backlog.
  • Being a team player to and leading sprint planning, sprint review, sprint retrospective meetings, reporting status on backlog tracking through burndown charts, and ensuring high quality features are tested and released by the scrum team as per plan.
  • Successfully transitioned a robust online application submission process and automated all organization processes.
  • For a BPO business in India, monitored all their processes and provided a SWOT analysis, along with recommendation and process changes, which were successfully implemented

Confidential

Senior Project / Transition Manager

Responsibilities:

  • Responsible for building a Lead Generation (Marketing) Office, generating leads in Financial, Telecom, Retail, Utilities industries through direct marketing, scouting in international conferences, direct prospect interfaces, and client meetings. This office was responsible for writing winning proposals for Information Technology Enabled Services (ITeS) RFPs.
  • Responsible for building a Project Management Office to create and oversee a large portfolio of ITES initiative. This office was responsible for transitioning business processes of Financial Institutes (ITeS projects) to India, by using project management tools like MS Project
  • Conducted brainstorming sessions to identify stakeholders and verified stakeholder expectations are compatible to business case
  • Created a risk management plan, identified project risks and developed risk strategies and responses.
  • Defined and recorded detail project requirements, constraints and assumptions with the stakeholders to establish the project deliverables. Improved team performance by building team cohesiveness by leading, mentoring, training, and motivating in order to facilitate cooperation and ensure project efficiency and boost team morale. Monitored project issue log and establish accountability for all issues.
  • Measured project performance using appropriate tools and techniques. Archived project records, historical information and documents (e.g., project schedule, project management plan, lessons learned, surveys, risk and issues log etc.).
  • Conducted final review of the project deliverables for sign off.
  • Proficient in managing & leading teams handling lead generation in BFSI, Telecom, Retail, Utilities industries through direct marketing, scouting in international conferences, direct prospect interfaces and client meetings
  • Led the business development and project management offices during the ISO standard certification process which included writing ISO certification manual for the offices
  • Providing expert advice on project risk analysis and assessing contractual obligations
  • Responsible in building a Collections License office. This office was responsible for licensing the organization in all of the US States
  • Key person in salvaging a terminated project and converted it into revenue generating project by applying strong project management practices for Change Management, Issue Management, Risk Management.
  • Participated in Credit Card Collection Conference, DBA conference, Debt Connection Symposium, etc., held in the US between year 2006-2009 and built good relations in the industry

Confidential

Senior Project / Transition Manager

Responsibilities:

  • Independently worked at locations in USA, Canada and India
  • Responsible for building and transitioning projects of over 158 seat operations (6 million dollars) to handle inbound and outbound voice call volumes involving - complete program management, hiring of people, building quality control team, training team, meeting technology requirements and meeting and exceeding operations service delivery.
  • Facilitated brainstorming sessions to develop the project charter and identified the stakeholders Identified scope and obtained formal approval of plan from the sponsor, conducted kick off meeting.
  • Planned & defined schedule and budget.
  • Audited the quality requirements to ensure that appropriate quality standards and operational definitions are used Ensured the project deliverables conform to quality standards established in the project quality management plan.
  • Conducted final review of the project deliverables for sign off. Experience in handling customer service, sales, BFSI, Telecom project
  • Increased project revenue by 30% from the first quarter, by turning around performance
  • Increased client’s business and retained customer base, by regular process updates and by following up with their customer complaints, needs and grievances
  • Management of mission critical technological requirements and redundancy planning

Senior Transition (Project) Manager

Confidential

Responsibilities:

  • Responsible for building and transitioning projects of over 200 seat (6 million dollars) operations to handle inbound and outbound voice call volumes involving - complete program management, hiring of people, building quality control team, training team, meeting technology requirements and meeting and exceeding operations service delivery.
  • Led approval of project charter, identified the stakeholders, set objectives and success criteria.
  • Identified scope and obtained formal approval of plan from the sponsor, conducted kick off meeting.
  • Planned and defined schedule.
  • Executed project to plan. Conducted reviews, audits as scheduled.
  • Communicated reports to Stakeholders.
  • Directed Quality reviews of deliverables at each milestone.
  • Received Stakeholder signoff, did lessons learned and closed project.
  • Managed 300+ team members
  • Responsible for RFP writing for ITeS projects and during the implementation phase, playing a critical role of implementation manager to meet all technological and process requirements.
  • Led the business development office during the ISO standard certification process which included writing ISO certification manual for the office and spearheading the office during audits
  • Launched and implemented the first skip tracing project in India
  • Coached / mentored employees in Management development program, increased employee satisfaction / retention and reduced attrition.

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