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Director, Project Management, Resume

Atlanta, GA

SUMMARY:

  • Accomplished Director, technology leader, and change agent with a focus on end - to-end program/project management and governance for new product development and deployment of next generation technology, software, hardware, video, cable, network infrastructure, radio, wireless, and customer facing products involving multiple organizations, execution teams, complex vendor onshore/offshore relationships, and budgets exceeding $20M.
  • Lead and coach organizations on agile/lean/waterfall product development and SDLC practices (SCRUM, SAFe, LeSS, Kanban, CI, ScrumXP, etc), scaled agile transformation, Dev-Ops practices, PMI project management, product management, portfolio management, release management, change management, configuration management, system integration and test, test driven development (TDD), continuous integration (CI), continuous delivery (CD), deployments, process improvement, and Six Sigma practices.
  • Lead a program management office (PMO) and supervise senior level program/project managers, agile coaches, scrum masters, business analysts, portfolio management, integration/test/release management professionals, and agile/lean practitioners.
  • Manage programs from inception through deployment involving resources across corporate, divisions, regions, vendors, construction teams, and onshore/offshore teams.
  • Report on portfolio/program/project KPI/Metrics and budget utilization.
  • Exceed company objectives by maintaining a strategic focus and establishing collaborative relationships across functional organizations/teams.
  • Over 15 years of technology product development and deployment experience; combined with 10 years of commercial/industrial engineering/design consulting experience.

SKILLS:

Smartsheet, Confluence, MS Project, Clarity, ALM (HP Quality Center), Rally, JIRA, Word, PowerPoint, Excel, Visio, Outlook, Access, and SAP.

PROFESSIONAL EXPERIENCE:

Confidential

Director, Project Management, Atlanta, GA

Responsibilities:

  • PMO team and portfolio management - manage a team of full time and contract project managers who are focused on testing, trial, and deployment of new software product launches, incremental feature releases, and new customer premise equipment deployments across the Xfinity (X1) Video, High Speed Data, Xfinity Voice, and Xfinity Home Product areas
  • Directly manage select technology programs involving multiple work streams and project management leads, corporate, and divisional/regional functional organizations (Example- EPON fiber to the premise and fiber gateway test/trial/deployments.
  • Collaborate with the Product, Marketing, Sales, Engineering, Operations, Customer Care, Customer Experience, Technical Operations, Supply Chain, IT, MIS, Finance, Construction, and Facilities organizations to enable successful delivery of projects and associated business value and continuous improvement
  • Portfolio management - manage the project portfolio for the organization
  • Project workflow development - designed and implemented the project and portfolio methodology and governance structure for the organization
  • PPM tools development and implementation
  • Lead the selection of Smartsheet as the organization’s primary PPM tool.
  • Designed and implemented the new project portfolio management (PPM) structure for use in Smartsheet
  • Developed all templates for use by the PMO in Smartsheet: project plans, trackers, action/risk registers, roles and responsibilities templates, project charter, meetings notes, etc.
  • Developed project structures and capabilities for the projects and overall portfolio in Smartsheet: Examples include project status dashboards for every project, project portfolio status reports, organizational, project intake reports, etc.
  • Organizational process design - participate with organizational process design as it relates to project execution, process improvement, and new product implementation
  • Process governance - responsible for managing PMO governance and compliance activities for the division and regions.
  • Project intake - manage project intake process, workflow, and governance for the organization
  • Direct management of highly complex programs involving multiple project management resources and functional teams.
  • Director, Portfolio and Release Management, T&P Business Services Delivery (BSD), Philadelphia, PA
  • Manage a team of senior project management and agile coaching personnel under the governance organization with a focus on portfolio management, program management, release management, development and test environment management, change management, KPI/metric reporting, SDLC practices, and scaled-agile/lean process improvement across the Confidential Commercial Business Services eleven software application/platforms in support of a business unit that generates over $6 Billion in annual revenue. Manage and continuously< -- --> improve all processes and best practices followed by the Program Management and Software Development Organization.
  • Portfolio and Release Management
  • Software team demand/capacity management for onshore/offshore vendor supported applications (Exp - Salesforce, Workbench, Century, Singleview), - Collaborate across the business, product management, architecture, engineering, software development, and program/project management to proactively forecast and manage requirements demand (Features) against the available application team capacity (Hours, Organizational Budget). Leverage this data to ensure that software teams are staffed to meet the needs of the business.
  • Program Governance - Alignment of Program/Project Management practices with scaled agile model - Design, maintain, and train the organization on the BSD organizational standards for program/project management, agile/lean SDLC processes, portfolio/requirements management, change management, KPI/metrics reporting, test environment management, and production release management.
  • Change Management - design and train the organization on a light weight change management process that aligns with the scaled agile model.
  • Test Environment Management - Manage software versioning, changes, and planning across the development and test environments (Dev, CI, QA, Performance, Staging, and ). Act as traffic cop to ensure that current state and planned changes align with the release plan and needs.
  • Release Management - Maintain a continuous view of all inflight software content and planned releases at both the program and software team levels. Manage the process for delivering releases into production (key milestone management, and go/no-go practices)
  • Agile Transformation
  • Lead the scaled agile transformation for the organization (portfolio, program, and team) to promote the collaborative delivery of business value on a more frequent basis and maintain continuous improvement over time.
  • Collaborate with key stakeholders across the business, product management, architecture, engineering, QA, operations, and others to develop the scaled agile model and implement across the associated organizations.
  • Train and coach Portfolio and Release Management team, the BSD organization, business, product management, software team product owners, and key stakeholders on the approach and steps required to transition from current state to the desired end state.
  • Develop the approach, train, and coach the organization on the Rally tool implementation to support the scaled agile model.
  • Launch Scrum, SAFe and LeSS scaled agile models across multiple value streams
  • Quarterly release planning - train the organization and host the 80-90 person sessions across the BSD applications and nearest neighbor applications to develop the quarterly forecast and plan releases into production for the given planning increment.
  • Promote continuous improvement over time through continuous reflection, the scaled agile process, and the monitoring and analysis of key KPI/metrics.
  • SDLC Process and Technical Practices
  • Manage the creation of the organization’s SDLC model, automated build, and continuous integration and delivery strategy.
  • Coach software teams on the use of SDLC practices that will promote continuous integration, promotion, and delivery.
  • Manage DevOps Engineering resource(s) to facilitate the implementation of automated software build practices, test driven development, continuous integration, and continuous delivery through tools like Rally, ALM, Maven, Jenkins, Team City, automated test tools, etc.
  • Key Performance Indicators (KPI/Metrics)
  • Design and implement the Oracle business intelligence platform (DB/ETL strategy, datamart, OBIEE instance, and user interface). Structure implementation team as an Agile SCRUM team.
  • Report on performance, financial, and operational KPI/metrics for the BSD organization.
  • Train key stakeholders on the use of the platform and KPI/metrics available through the Rally software tool.
  • Senior Manager, Process Excellence / Video Release Manager, NETO Video Product Engineering, Philadelphia, PA
  • Promoted by the Vice President of Video Product Engineering to lead release management, maintain a roadmap for all video product deployments across the divisions, and lead program/project process improvement initiatives across a portfolio of 50+ program/projects.
  • Manage a team of senior project management, agile coaching, and business analyst personnel with a focus on POR program Release Management, agile transformation, and program/project process improvement initiatives.
  • Field Deployment and Configuration Management:
  • Manage video and cross-platform software/hardware deployment and go/no-go process across all video products/projects, technical advisory and change management notifications for divisions and regions, and video operations portal for division and regions to have direct access to technical and operational support documentation
  • Standardize processes for field escalations, field defect reporting, and dev-ops tier level operational support model
  • Configuration Management
  • Develop and maintain SQL database to house approximately 350+ video software/firmware/hardware component versions and associated configurations
  • Develop change management workflows to ensure accuracy is maintained as changes are influenced by the various Confidential software/hardware programs
  • Agile Transformation:
  • Coach and train program and execution teams on use of lean, agile, scaled agile, agile tools (Exp: Rally), and agile transformation to achieve continuous improvement and deliver business value to our customers on a more frequent basis
  • Develop KPI/metrics standards across program and processes
  • Participate in the development of the Agile Blueprint SDLC process which defines how the National Engineering and Technical Operations organization will execute on Agile projects (SCRUM/Kanban)
  • Release Management:
  • Maintain an integrated video release plan across all Video Product Engineering managed programs and field configurations
  • Identify and manage cross-program dependencies
  • Change Management:
  • Develop and maintain a process for gaining alignment across T&PD, PE, EPMO, DPMO, QA, NVDE, Field Engineering, and Operations Teams on Video PE managed programs
  • Improve time to market of Confidential video products through enhanced cross project coordination and communication
  • Senior Program/Project Management (Various roles based on company re-organizations), Philadelphia, PA
  • Senior Engineering Project Manager, NETO PE
  • Senior Product Planning Manager, NETO PE
  • Engineering Project Director, Advanced Engineering
  • Principal Engineer II - Project Management, Advanced Engineering
  • Responsibilities:
  • Program and Project management for Advanced Engineering and NETO Product Engineering. Lead highly complex and multi-year transformative programs for the company.
  • Assigned as lead program manager for company-wide next generation video technology programs involving multiple sub-projects and work-streams: Example programs include: Tru2way, DOCSIS Set-top Gateway (DSG), TiVo, and Next-Generation-On-Demand (NGOD).
  • Responsible for managing overall SDLC lifecycle using Agile and Waterfall/Lean methodologies involving up to 23 separate development teams simultaneously from inception through deployment.
  • Manage program/project teams consisting of hundreds of personnel involving the direct management of a team of project managers to support the individual work-streams; as well as the cross-functional product, architecture engineering, vendors, test, operations, customer care, marketing divisions, markets, and regions.
  • Manage product field trials within the divisions and regions.
  • Train the divisions and regions on new product launches and coordinate deployments across the divisions.
  • Create and maintain program/project plans, estimates, and schedules as required to facilitate the initiation, planning, execution, control, and closing of company initiatives.
  • Estimate, create, and manage program budgets in excess 20 million dollars.
  • Additional responsibilities:
  • Served as NETO Product Engineering Manager for Tru2way and Video Platform Project Management Team
  • Involves supervision of six senior level project managers, two of which were contractors that I was already directly managing.
  • Selected due to manager’s planned leave of absence.
  • Contributed to numerous process improvement initiatives across the enterprise
  • Manage Confidential ’s monthly vendor governance meetings for all video technology projects.
  • Significant experience with interviewing, hiring, and management of employee and contractor performance evaluations.

Confidential, King of Prussia, Pennsylvania

Project Manager

Responsibilities:

  • Project manager for wireless E911 server-based technology deployments associated for the wireless industry. Responsible for the successful deployment of E911 technology in assigned customer markets.
  • Create and maintain project plans, estimates, schedules, and budgets as required to facilitate the initiation, planning, execution, control, and closing of company projects. Manage entire project lifecycle from inception through deployment.
  • Prepare project status and communications plans. Facilitate internal and external project meetings.
  • Single point of contact for assigned T-Mobile projects. Coordinate weekly conference calls for assigned T-Mobile markets. Coordinate with customer on a local market and national basis.
  • Coordinate and manage project activities with Confidential engineering and operations functional leads; external contractors; customer local and national project organizations; and third party hardware and software vendors.

Confidential, Trevose, Pennsylvania

Program Manager and PMO Manager

Responsibilities:

  • Program and project manager for software development projects for broadcast cable industry electronic program guide (EPG) releases and other project initiatives from inception through deployment. Reported to the Vice President of Operations. Position ended due to reduction in Confidential funding for the main Guide product offered by Confidential .
  • Created and maintained project proposals, plans, estimates, schedules, and forecasts as required to facilitate the initiation, planning, execution, control, and closing of company projects. Managed entire project lifecycle from inception through deployment.
  • Established and developed program management office (PMO). Worked closely with senior management to make continual improvements to the way Confidential planned, executed, monitored, and controlled projects. Organized regular program reviews and presented project status to senior management, identified risk mitigation plans. Facilitated project meetings.
  • Maintained Acadia and NAS external test relationships and other key relationships within Motorola. Provided project status to Confidential and Charter on a weekly basis. Managed software integration relationship between Confidential Interactive Program Guide (IPG) and Concurrent Video on Demand (VOD).
  • Coordinated across all functional areas and leads within product management, engineering development, systems integration and test, quality assurance, manufacturing, documentation, operations, sales and marketing, and creative as required to meet project objectives.

Confidential, Trevose, Pennsylvania

Senior Program Manager/Program Management Director/Manager

Responsibilities:

  • Program and project manager for software and hardware development projects for interactive television and internet/web products from inception through deployment. Reported to the President of the company and the Senior Vice President of Engineering.
  • Created and maintained project proposals, plans, estimates, schedules, and forecasts as required to facilitate the initiation, planning, execution, control, and closing of company projects. Managed entire project lifecycle from inception through deployment.
  • Coordinated across all functional areas and leads within product management, engineering development, systems integration and test, quality assurance, manufacturing, documentation, operations, sales and marketing, and creative as required to meet project objectives.
  • Managed several business relationships within Confidential, Charter, and Motorola.
  • Managed Acadia and NAS external test relationships and other key relationships within Motorola.
  • Managed several interactive application integration projects including Scientific Atlanta IPG (SARA) and Confidential . Managed product deployment activities in various cable systems for Confidential, Charter and others.
  • Manager - Engineering Program Management
  • Supervised a team of three engineering program managers and directly managed select projects. Reported to the Senior Vice President of Engineering.
  • Developed program management organization and implemented project management and SDLC methodologies.
  • Created and maintained project proposals, plans, estimates, schedules, and forecasts.
  • Managed interactive application integration projects for TVGuide IPG and Confidential .
  • Engineering Program Manager:
  • Program and project manager for engineering projects. Reported to the Director of Program Management.
  • Created and maintained project proposals, plans, estimates, schedules, and forecasts.
  • Managed the development and deployment of various IPG and interactive software releases to MSO sites.

Confidential, Blue Bell, Pennsylvania

Project Manager

Responsibilities:

  • Responsible E2E project delivery including business development, sales, account management, and construction management.
  • Project manager for large scale multi-discipline engineering and construction projects (architecture, structural, mechanical, HVAC, electrical, controls, and instrumentation).
  • Responsible for budgets, managing customer relationships, project sales, proposals, planning, schedules, project tracking, technical design guidance, construction management, and start-up.
  • Communications projects involved the engineering/design and construction management for the installation of data/power/communications and other associated infrastructure for mobile phone and radio tower antenna installations; building rooftop mobile phone and radio antenna installations; mobile phone and radio communication shelters; computer room and data centers; and large scale leased-line dark-fiber communications facilities.
  • Pharmaceutical and industrial projects involved the design and construction management for pharmaceutical and industrial manufacturing, process design, automation, controls, power, and associated infrastructure needs.
  • Commercial projects involved engineering design and construction management for HVAC, power, controls, lighting, fire and security alarm systems, and other infrastructure needs.
  • Continued to serve as lead project engineer responsible for the design of communication (radio, wireless, and telecom), power distribution, lighting, process automation, controls, emergency power, UPS systems, computer rooms, cable tray, building automation systems, fire alarm systems, security systems, underground distribution, pole line construction, and much more.
  • Lead project engineer for design engineering and construction projects

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