SUMMARY:

• Team Dynamics, Project Management, Quality Assurance, Software & Hardware Systems
• Ambitious, dedicated and self - disciplined Technical Manager with fifteen years of experience with software and hardware system support and thirteen years of management experience as IT director, QA manager, Supervisor, Department head. Excellent professional written, and oral communication skills.
• Agile Development Methodology
• Cross company software development project implementation
• Multicompany, inter state, virtual team management
• Cross platform systems integration and implementation design and project management
• Proficient in project management tools such JIRA, Wrike, and Asana
• Experience with Microsoft networks
• Experience with web platforms such as Joomla, IIS, Apache
• Experience deploying customer facing cloud infrastructure
• Experience deploying CITRIX Application Publishing
• Experience deploying CITRIX Xen Enterprise virtualization infrastructure
• Development and implementation of Change Control systems and procedures
• Hands on experience with social media efforts

SOFT SKILLS:

• Recruiting & Retention
• Employee Motivation
• Team Building
• Employee review process development
• Evidence based management

PROFESSIONAL HISTORY:

Confidential

Technical Product Manager

Responsibilities:

• Oversight of Open API, Third Party Integrations, and Product Security
• Work with multiple teams to ensure that all stakeholders have skin in the game as a new feature or enhancement is developed
• Translate roadmaps into product backlog
• Maintaining the prioritized backlog of user stories, features and defects
• Analyze product metrics and trends to assess product health and improvement opportunities
• Research the needs of users and customers, identify product gaps and create new solutions that improve user experience

Confidential, SAN ANTONIO, TX

Information Services & Software Development Manager

Responsibilities:

• Management of Confidential ’s payroll software development roadmap
• Work with customers, both internal and external to develop feature stories for implementation as we imagine the future of the product together
• Manage the development and quality assurance teams supporting the Confidential Software suite of payroll applications including Windows, Web Apps, and APIs

Confidential, SAN ANTONIO, TX

Information Services Director

Responsibilities:

• Managed the teams delivering solutions from technical sales support through the deployment of cloud hosted software applications - performance management,, and development.
• Managed the complete upgrade of all network and server infrastructure components, virtualizing 75% of existing systems.
• Designed and deployed automated failover power solution.
• Planned and executed a full facility move including an internal multi-rack datacenter
• Go/No-Go decision maker on all software releases to end users.
• Designed, maintained and revised test environment to ensure consistent environment for the test process.
• Received compiled code from development and created installation files for deployment to test environment in a weekly test cycle.
• Utilized the Scrum application OnTime by Axosoft for managing the QA burn-down process allowing for close integration with development team members and easy submission of bugs for rework.
• Developed testing protocols for back-end, client facing thick client, and client facing web based application offerings.
• Compiled, edited, and reviewed release notes prior to publication
• Design and deployment of CITRIX Application Publishing for our premier Payroll and HR applications.
• Managed external Black Hat / White Hat penetration testing of new web applications
• Managed external Penetration Testing of infrastructure and subsequent remediation work
• Implemented change management system over internal modifications to live environments
• Reorganized and developed a team of five technology professionals, recruiting seven additional staff members in support of a growing business.
• Responsible for 200+ servers in a virtualized infrastructure
• Responsible for SOC 2 Type 2 audit compliance and software Quality Assurance

Confidential, FRANCESVILLE, IN

Software Systems Consultant

Responsibilities:

• Evaluation of client-side IT infrastructure to be utilized during the implementation process.
• Formulated recommendations for changes if necessary.
• Marketing & Pricing Strategies
• Developing Vendor Partnerships & Adding Revenue Streams
• Telecommuter

Confidential, SAN BERNARDINO, CA

Payroll Technical Support Manager

Responsibilities:

• Designed and staffed the first dedicated technical support team for Confidential ’s Complete Payroll Services
• Recruited a team of 10 top tier employees from operations, transforming them into a highly skilled technical team of SMEs supporting over 20,000 online payroll clients.
• Directly impacted core call center metrics by offloading long technical calls to SMEs, allowing for payroll processing calls to remain within the allotted time window
• Processed bug reports from end users and collaborated with development resources on their resolution
• Member of the Go/No Go team for software release management

Confidential, SAN BERNARDINO, CA

Sr. Marketing Manager / Interim General Manager

Responsibilities:

• QA Test Engineer assigned to Microsoft Vista Compatibility project for existing customer facing application offerings
• Member of the Go/No Go release team for software release management
• Managed, motivated, and retained technical support, quality assurance, and customer service team members during a long-term layoff

Confidential, SAN BERNARDINO, CA

Business Development Manager

Responsibilities:

• Designed and implemented across-the-board price increases incurring less than 5% attrition and raising the bottom line by approximately 20%
• Re-tooled our accounting supply business in order to maximize savings for the customer and profit for the shareholders
• Managed relationship driven sales processes beating year-over-year sales goals