PROFILE:

• A dynamic, versatile, and well - rounded Information Technology (IT) professional with a broad skillset focused on meeting the client’s needs effectively and efficiently.
• With over 23 years of project implementation experience creating and implementing IT solutions within the systems development life cycle, I balance my technical skillset with a strong set of non-technical skills which enable an effective interaction among audiences of diverse levels of experience.
• Being highly skilled as a technical subject matter expert I focus on diving efficient and reusable solutions that adhere to application development standards and best practices.
• My strengths include, Leadership, client interaction, relationship building, identifying issues, proposing solutions, driving results, thinking creatively, visualizing the big picture, communicating with all levels of management, technical staff and mentoring team members.
• My projects have included System Implementation, Data Migrations, Conversions, Transformation, Master Data Management (MDM) and Change management.
• I am highly skilled in Policy Administration (PAS), Billing, Claims, Reinsurance and Commercial and Personal All Confidential ’s and working in various methodologies to include: Waterfall, Agile and RUP.

TECHNICAL SKILLS:

Property and Casualty Insurance (P&C): FirstBest, WPC/Inside Out, Insbridge, Ratabase, MFX, Premium Pro, Point, Legacy systems, Commercial All Lines, Underwriting

Unemployment Insurance (UI): AcUIty

Healthcare: Health Exchange - HIX (Obama Care), CACS, Knowledge Link

State Government: Liquid Office, SAS, SDWIS, Wynsure, Genelco

Tools: /Servers: IBM Rational Doors, SharePoint, Confluence, JIRA, Liquid Office, Simplicity, SERA, Documentum, Captiva, Nexsure, Visual Rater C2, Ensemble, Dimensions, Image Right AS400, WINS, TFS, QFM, Quality Center, ISO.net Knowledge Link, MS Word, Excel, Visio, PowerPoint

Databases/Programing Languages/Frameworks: Oracle, Microsoft SQL, XML, HTML, MS Windows, .Net

PROFESSIONAL EXPERIENCE:

Confidential

Product Owner

Responsibilities:

• Evaluate and propose solutions to clients, create and execute strategies for digital transformation for clients
• Work with clients, SME’s, UX team and business to define product backlog
• Write user stories and presents demos to internal and client stakeholders
• Track progress for the offshore product team and conduct sprint planning and backlog refinement meetings
• Participate in SCRUM of SCRUM meeting, Product Owner sync up meetings and Status Meetings
• Work with offshore to clarify backlog and product related queries and provide solutions
• Document and track data elements for data compatibility and data management
• Liaised between stakeholders, data architects and technical staff to develop business processes

Confidential

Lead Consultant

Responsibilities:

• Led elaboration sessions to identify and validate business needs and requirements and translate to functional specs
• Documented business processes for implementation of new applications and redesigning of current applications
• Liaised between stakeholders, data architects and technical staff to develop business processes for state programs
• Assist with development, configurations, evaluation and validations of solutions for deployment
• Led BA team for planning and implementation of projects and to ensure deliverables aligned with schedule
• Wrote detailed business and functional requirement and created delivery artifacts for system designs
• Created and implemented business rules to adhere to state government guidelines and other state regulations

Confidential

Product Owner / Lead Business Analyst

Responsibilities:

• Managed backlog and liaised between stakeholders and IT team to gain buy-in for deliverables and development
• Prioritized client needs and developed strategies to assist with organizational and business transformation
• Facilitated meetings to elicit business requirements and determined the inconsistencies and similarities across the organization and proposed technical solutions to meet the business needs
• Created artifacts for client visualization to validate business requirements were satisfied and aligned to business needs
• Wrote business rules for system functionality, identified and validated client needs and evaluated product progress
• Wrote user stories, use cases, created JIRA tickets for system issues reported and set tasks per resource bandwidth
• Performed system testing to determine cause and resolutions to direct quality control team

Confidential

Lead Consultant

Responsibilities:

• Managed team to align with the business needs for system implementation of SOA architecture solution
• Led meetings to elicit business requirements, created user stories and functional specs for system implementation, documented business processes for vendor interface and performed gap analysis for current to future state
• Created artifacts for client deliverables to include: (BRD’s) business Requirements, process workflow maps diagrams, project charters, communication plans, risk mitigation plans, QA testing scripts, interface specifications use-case scenarios, story boards, process models for various applications and maintained backlog items

Confidential

Data Governance Lead Consultant

Responsibilities:

• Led client requirements for formation of the MDM data governance team and to implement the framework, policy standards and enterprise data governance program initiative and to elicit and document business needs
• Interviewed program areas to validate controls were in place across 88 applications for data integrity
• Documented business processes and assisted SAS to comprise a Master Data file and coordinate resolutions
• Analyzed business operations and performed gap analysis to determine opportunities to automate processes

Confidential

Lead Consultant

Responsibilities:

• Led elaboration sessions to identify and validate business needs and requirements and translate to functional specs
• Documented business processes for the SCUBI initiative to their individual systems with a single, shared system
• Wrote detailed functional requirement, created artifacts and designed functional screen mockups for client approval
• Implemented state rules and guidelines pertaining to various insurance programs and benefits administration
• Developed business rules and requirements traceability and performed data mapping for system integration
• Created and executed test plans and prepared prototypes for user interface designs

Confidential

Lead Consultant

Responsibilities:

• Managed and mentored analysts and led JAD sessions to elicit business requirements for the HIX implementation
• Communicated with key stakeholders to build client relationships across multiple state and local government agencies
• Documented business processes, created artifacts and developed business rules for system design
• Designed insurance forms for HIX (Obama Care) for English and Spanish translation and wrote technical manuals
• Formulated test strategies and performed as point person to deliver the right solution with focus on product features, controls and cost and identified gaps for potential IT solution options and risk assessments
• Created system design workflows and maintained application dashboard for reporting and maintenance

Confidential

Systems Analyst & Lead Business Analyst

Responsibilities:

• Designed and developed rating algorithms and created rating logic to executed system testing
• Performed debugging of XMLs for system issues, tested PAS systems and documented processes
• Wrote SQL queries and executed scripts for testing multiple components of software application
• Developed business rules and applied insurance knowledge for system design
• Created application manuals, trained client on application and served as point of contact for system issues

Confidential

Sr. Business Analyst

Responsibilities:

• Led requirement sessions to gather and document detailed requirements and translated into functional specification
• Developed business rules for system design, created test strategies and executed UAT test scenarios and test scripts
• Wrote SQL queries for software component testing and assisted with creating design specifications
• Reviewed and validated ISO rules and rates for manual rate verification and coordinated testing plans
• Liaised between stakeholders and IT teams to gain buy-in for business decisions and development tasks
• Performed data mapping for system to system migration, updated system tables and created screen definitions
• Created tickets, delegated to on/offshore team and coordinated business analyst’s tasks for quality control