Problem Manager/ Lead Resume
SUMMARY:
- 14+ years of professional IT experience in design, development, testing, integration and implementation of client/server and web based n - tier architecture systems with strong domain knowledge of eligibility determination for federal programs in USA.
- Currently functioning as Problem Manager & leading the break/fix (Maintenance & Operations) team with members from different functional background.
- Functioned as a Technical/Functional Lead for clients such as State governments of Tennessee, Minnesota, and Colorado.
- Managed the Eligibility Determination & Benefit Calculation (EDBC) team with excellent track record
- Experience in leading team and provide Mentorship both onsite and onsite offshore model.
- Participated in Project Requirement and planning meetings with the customers.
- Excellent Client / Customer facing skills.
- PMI Certified Project Management Professional
- Scrum Alliance Certified Scrum Master
- Ability to work in tight schedules and efficient in meeting deadlines.
- Hands on experience in all stages of Software Development Life Cycle (SDLC) and Agile.
- Responsible for Design and Functional issues with internal and external, technical and non-technical teams.
- Strong background in OOAD, OOP and UML concepts.
- Excellent verbal, written communication and interpersonal skills.
PROFICIENCY MATRIX:
Application & Client Management: Problem/Help desk tickets management Strategy Planning - Project Scheduling and Analysis Project Set up and Stabilization - Effort & Cost Estimation Gap Analysis & Requirement Analysis - Resource Administration Software Analysis and Design - Risk and Issue Management Software Development and Maintenance - Project Execution Project Co-ordination with All Stakeholders - Status Tracking/ Project Controlling
PROFESSIONAL EXPERIENCE:
Confidential
Problem Manager/ Lead
Responsibilities:
- Point of Contact for help desk tickets & incidents for CBMS
- Drive/lead SLA compliance
- Resource allocation in order to meet SLA
- Enforce Incident/ Problem/ Data Fix SLA
- Collaborate with incident manager on escalations, trending issues
- Pre-Release Planning and Post-Release Activities/Monitoring
- Coordinate with developers/problem owners on release note information
- Liaise with client as needed for resolution, identification/approval (Temporary, Permanent) for the help desk tickets
- JIRA Administration
- Manage the testing and quality assurance for help desk tickets
Confidential
Functional Lead
Environment: Corticon Rules Engine, Java, Spring frameworkOracle
Responsibilities:
- Planning, Coordinate and Manage Interdependencies, Resource Management, Risks and Issues Management, Standards and Metrics Analysis & Tracking, Mentoring/ Developing/ Appraising Project Team, and Knowledge Management. Requirements Elicitation, Understanding, Analysis, & Management, Scoping & Vision, Requirements Gathering, Documentation, & Analysis, Design, Development, & Testing, Contribute to the system configuration and integration testing.
- Involved with studying business requirements and gathering technical requirements.
- Interacted with the business and user group to ascertain requirements to carry out Business Process Management processes with detailed functional and technical analysis with OOAD concepts Methodology.
Confidential
Functional/Technical Lead
Responsibilities:
- Involved with studying business requirements and gathering technical requirements.
- Lead a team of fourteen members.
- Interacted with the business and user group to ascertain requirements to carry out Business Process Management processes with detailed functional and technical analysis with OOAD concepts Methodology.
- Playing the role of Scrum Master.
- Coordinating between development, testing, configuration and production teams.
Confidential
Senior Software Engineer
Responsibilities:
- Involved in coding and implementation activities for various components using Java, J2EE.
- Developing various User Interfaces using HTML, XHTML, CSS and JavaScript.
- Developing XML schemas for OR mapping.
- Developed the front end interface using JSP with AJAX features.
- Wrote backend Oracle stored procedures and functions.
- Participated in status and review meetings with the project management team and the client.
- Involved in Unit testing and performed peer review of design and code.
- Wrote Unit, System Test plans for the business analyst to test the application.