Problem Manager/ Lead Resume

SUMMARY:

14+ years of professional IT experience in design, development, testing, integration and implementation of client/server and web based n - tier architecture systems with strong domain knowledge of eligibility determination for federal programs in USA.
Currently functioning as Problem Manager & leading the break/fix (Maintenance & Operations) team with members from different functional background.
Functioned as a Technical/Functional Lead for clients such as State governments of Tennessee, Minnesota, and Colorado.
Managed the Eligibility Determination & Benefit Calculation (EDBC) team with excellent track record
Experience in leading team and provide Mentorship both onsite and onsite offshore model.
Participated in Project Requirement and planning meetings with the customers.
Excellent Client / Customer facing skills.
PMI Certified Project Management Professional
Scrum Alliance Certified Scrum Master
Ability to work in tight schedules and efficient in meeting deadlines.
Hands on experience in all stages of Software Development Life Cycle (SDLC) and Agile.
Responsible for Design and Functional issues with internal and external, technical and non-technical teams.
Strong background in OOAD, OOP and UML concepts.
Excellent verbal, written communication and interpersonal skills.

PROFICIENCY MATRIX:

Application & Client Management: Problem/Help desk tickets management Strategy Planning - Project Scheduling and Analysis Project Set up and Stabilization - Effort & Cost Estimation Gap Analysis & Requirement Analysis - Resource Administration Software Analysis and Design - Risk and Issue Management Software Development and Maintenance - Project Execution Project Co-ordination with All Stakeholders - Status Tracking/ Project Controlling

PROFESSIONAL EXPERIENCE:

Confidential

Problem Manager/ Lead

Responsibilities:

Point of Contact for help desk tickets & incidents for CBMS
Drive/lead SLA compliance
Resource allocation in order to meet SLA
Enforce Incident/ Problem/ Data Fix SLA
Collaborate with incident manager on escalations, trending issues
Pre-Release Planning and Post-Release Activities/Monitoring
Coordinate with developers/problem owners on release note information
Liaise with client as needed for resolution, identification/approval (Temporary, Permanent) for the help desk tickets
JIRA Administration
Manage the testing and quality assurance for help desk tickets

Confidential

Functional Lead

Environment: Corticon Rules Engine, Java, Spring frameworkOracle

Responsibilities:

Planning, Coordinate and Manage Interdependencies, Resource Management, Risks and Issues Management, Standards and Metrics Analysis & Tracking, Mentoring/ Developing/ Appraising Project Team, and Knowledge Management. Requirements Elicitation, Understanding, Analysis, & Management, Scoping & Vision, Requirements Gathering, Documentation, & Analysis, Design, Development, & Testing, Contribute to the system configuration and integration testing.
Involved with studying business requirements and gathering technical requirements.
Interacted with the business and user group to ascertain requirements to carry out Business Process Management processes with detailed functional and technical analysis with OOAD concepts Methodology.

Confidential

Functional/Technical Lead

Responsibilities:

Involved with studying business requirements and gathering technical requirements.
Lead a team of fourteen members.
Interacted with the business and user group to ascertain requirements to carry out Business Process Management processes with detailed functional and technical analysis with OOAD concepts Methodology.
Playing the role of Scrum Master.
Coordinating between development, testing, configuration and production teams.

Confidential

Senior Software Engineer

Responsibilities:

Involved in coding and implementation activities for various components using Java, J2EE.
Developing various User Interfaces using HTML, XHTML, CSS and JavaScript.
Developing XML schemas for OR mapping.
Developed the front end interface using JSP with AJAX features.
Wrote backend Oracle stored procedures and functions.
Participated in status and review meetings with the project management team and the client.
Involved in Unit testing and performed peer review of design and code.
Wrote Unit, System Test plans for the business analyst to test the application.

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