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Scrum Master Resume

SUMMARY:

I am a senior business technology consultant with over 10 years in finance business operations and technology. I have a proven track record of identifying gaps, implementing successful processes and working with cross functional teams. As a certified scrum master, I promote the agile mindset among teams through coaching, and mentoring.

TECHNICAL SKILLS:

  • Jira
  • Rally
  • MS SharePoint Teams
  • SQL Server
  • Bugzilla
  • MS Project, Viso
  • Saleforce adminstration
  • Office 365
  • Business Intelligence

PROFESSIONAL SKILLS:

  • Leadership
  • Risk Management
  • Excellent presentation skills
  • Process Improvement
  • Team Building
  • Human Resources
  • Project Management
  • Process Development
  • Marketing B2B and B2C
  • Business Development
  • Planning Strategic and Development
  • Anaylsis:SWOT,GAP, RCA(Root Cause Analysis)

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master

Responsibilities:

  • Facilitate sprint planning sessions with the delivery team, technical leadership and the product owner as the servant leader.
  • Facilitate any meetings with other development teams and make sure the team understands and meet the requirements for definition of done.
  • Lead teams in planning sessions and guide the team towards the right direction without necessarily delegating
  • Identifying root cause and mitigating by removing impediments.
  • Conduct team backlog grooming sessions with the delivery team and the product owner
  • Attend scrum of scrum meetings and make sure the team adheres to the correct scrum practice
  • Continuously manage Jira to promote collaboration and adequate information within the team.
  • Gather metrics from Jira and prepare status report for the agile center of excellence.
  • Analyze and dissect system requirements and technical specifications to create estimates and plan for business initiatives.
  • Testing various KPIs reporting tool and processes
  • Assist business users in defining User Acceptance Testing, test cases and plans
  • Run SQL queries to validate data against the reporting application
  • Actively participate in walk - through, inspection, review and user group meetings for quality assurance
  • Proficient in Scrum and Kanban

Confidential

Business Analyst/Jnr. Scrum Master

Responsibilities:

  • Facilitated requirement gathering meetings and ensured that user stories and acceptance criterion were captured.
  • Facilitated all scrum events and supported the development team to accomplish the sprint goals
  • Supported the team in story estimation and release planning.
  • Supported the BSA to elicit requirements from different stakeholders.
  • Developed value stream mapping, workflows and process mapping using Microsoft Visio.
  • Created story mapping and product roadmap to support project vision and objectives.
  • Liaised between the IT department and the executive branch, sourced and implemented new business technology, researched technology solutions to business requirements.
  • Evaluated business processes, anticipated requirements, uncovered areas of improvement and developed and implemented solutions.
  • Lead ongoing reviews of business processes and developed optimization strategies.
  • Utilized IT data for business insights, analyzed business needs and run A/B tests, and inform business decisions.
  • Enhanced the quality of IT products and services, strategized business needs and planned for growth.
  • Acted as an information source and communicator between business branches.

Confidential

Quality Assurance Manager

Responsibilities:

  • Maintained leadership position in Quality Assurance and process improvement, provided and evaluated feedback from various teams.
  • Root cause and remediated Quality Assurance exceptions
  • Champion in using process mapping through process Improvement to identify, analyze and improve processes efficiency and quality of work.
  • Created, monitored and implemented streamlined process; cleared backlog of 6-8 months, bringing to current; recognized with Foreman .
  • Improved process and minimized errors, reducing error rate from 93% to 97.45%. Coach QA Associates, reducing testers’ error oversight rate and moving accuracy from 94% to 96%.
  • Partnered with vendors to identify root cause on breakdown of letters going to customers.
  • Achieved 100% compliance, increased customer satisfaction and decreased customer complaints.
  • Researched and report significant findings, for regulatory violations and fraud exposure.

Confidential

Quality Assurance Specialist

Responsibilities:

  • Reviewed and documented testing results, recommended process improvements.
  • Created and maintained documentation of processes, reports, applications; increased efficiency and reduced turnaround time by one day, moving from 78% to 98% of targeted goal.
  • Led project for development of Manual for Quality Assurance new hires.
  • Worked closely with management to analyze business process and identify business control points.

Confidential

QA Specialist

Responsibilities:

  • Documented issues, anomalies and prepared executive level reporting of monthly QA results.
  • Utilized supporting materials to substantiate facts in documents provided by outside legal firms.
  • Analyzed and broke down financial figures for accuracy and reviewed Confidential material in depth ensuring content accuracy increased efficiency by 95%.
  • Organized vetting sessions to discuss findings, root course and remediation plan, implemented plan of action.

Confidential

Claims Specialist

Responsibilities:

  • Established controls to ensure timely follow-up on claims that were not settled, denied or approved, to maximize reduction in credit losses and minimize denial from the investors.
  • Achieved 100% execution, by initiating procedures for processing and monitoring all Confidential insurance claims, contact information and website access.
  • Created a loss ID template, i ncreased accuracy to 95%.
  • Achieved 100% pass on Quality Control audits for repurchases of Fannie Mae and Freddie Mac loans as required by Legal Department.

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