Result oriented IT Professional with more than 15 years of application development and project management experience, with focus on delivering quality products and solutions, in support of business goals and process improvement.

STRENGTHS

• Analytical, innovative problem solver, with persistent research skills
• Strong organizational and project management skills
• Process improvement, and compliance management
• Detail oriented with a clear perspective of the “Big Picture”
• Experienced in resource and capacity planning
• Providing technical solutions with business perspective

EXPERIENCE 

Confidential, Simi Valley, California Nov. 2008 – Oct. 2011
Sr. Tech Manager - Apps Programming

• Managing application development teams in support of Mortgage Servicing business areas.
• Managed projects for data reporting to FNMA, process improvements to daily VA reporting, Fees Due and Remittance Processing systems enhancements.
• Took part in the Countrywide to Bank of America transition project, for one of the largest system transitions in the bank history.

Confidential, Los Angeles, California Mar. 2008 – Sep. 2008
IT Program Manager

• Responsible for managing all aspects of IT processes and projects for Corporate Benefits and Compensation organizations.
• Provided support to business clients by maintaining a well balanced and organized desktop and server support teams.
• Established new procedures to improve support processes and IT development projects.
• Partnered with business clients to develop the overall IT strategic plan and budget for the upcoming year.

Confidential, Northridge, California Jul. 2005 – Jan. 2008
Business Partner

• Became a partner in a newly established fitness training club, which provides customized fitness and nutrition coaching programs for clients.
• Helped in creating and implementing marketing plans and business growth strategies.

Confidential, Simi Valley, California Dec. 1993 - Jul. 2005
First Vice President of Application Development May 2004 - Jul. 2005

• Managed development teams consisting of up to 40 developers and analysts. These teams supported application development efforts for Document Management and Acquisitions divisions within Loan Servicing.
• Worked closely with business clients and IBM representatives to upgrade the existing hardware and software systems, in preparation for the expected growth and doubling of Acquisitions portfolio.
• Member of committee for modifying and redefining the criteria of every job description within the Mortgage Servicing Software Development department.
• Participated in the strategic planning sessions for devising the path for growth and improvement of the organization.

Vice President of Application Development Sep. 2000 - May 2004

• Managed three development teams, who supported Customer Contact Call Center, Website, and Loss Mitigation business areas, which are the most critical divisions within Loan Servicing because of their direct interaction with borrowers.
• Worked closely with business clients to better understand the day to day business needs and provide best possible technical solutions for the fast paced call center environments. Business process improvements were planned with the overall Loan Servicing strategic goal of “cost per loan reduction” in mind.
• Had the responsibility for managing and justifying teams’ budget, hiring and firing, creating staff development and training plans, and provided status reports for senior management.
• Mentored Team Leaders by keeping them focused on delivering quality applications within reasonable time and budget. Guided them in resource management by helping them recognize strengths and weaknesses in team members and worked towards team building activities.

Project Manager Aug. 1998 - Sep. 2000

• Managed two development teams, supporting application development for Collections and AMPS (Alternative Mortgage Products Servicing) Departments within Loan Servicing.
• Managed clients’ expectations and delivered quality applications on time and under budget.
• Managed multiple projects consisting of new development and maintenance of existing applications.

Project Leader Sep. 1995 - Aug. 1998

• Led a group of AS400 and Client Server developers in business application development projects.
• Developed project plans for automation of internal clients’ daily business operations.
• Designed and architected the structure of new systems for servicing HELOC (Home Equity Line of Credit) loans.
• Submitted proposals for improvement of existing processes based on client feedback.

Client/Server Programmer May 1995 - Sep. 1995

• Developed a Windows based customer service application for newly established HELOC department, utilizing ODBC (Client Access/400), with iSeries DB2 backend and MS Visual C++ front end.
• Redesigned and enhanced a check/wire request processing windows application, for Investor Accounting business users, using MS-SQL and Visual C++.

System Analyst/Programmer Dec. 1993 - May 1995

• Prepared documentation and training material for newly implemented software in Investor Accounting department.
• Performed QA and user testing and provided feedback to developers.
• Developed custom-made analysis macros for users utilizing Excel, FoxPro, Access, Lotus Notes, etc.

Confidential., Chatsworth, California Mar. 1991 - Nov. 1993
Technical Support

• Provided pre/post sales support for customers of Shadowing application and resolved their technical problems.
• Performed QA testing and evaluation of disaster recovery products for VMS and UNIX systems.

Confidential, Northridge, California Nov. 1987 - Aug. 1990 
Computer Center-User Services Group
User Support Specialist

• Provided PC support for faculty and staff throughout campus offices.
• Held word processing application workshops for campus staff and trained other student specialists.

EDUCATION

• M.S. Degree in Computer Science
• B.S. Degree in Computer Science

TECHNICAL SKILLS

• MS Office Suite, MS Project, Access, Visio, PVCS, Lotus Notes
• Visual C++/C, FoxPro/dBase, PASCAL, FORTRAN, COBOL, LISP
• iSeries/IBM, Windows/PC, VMS/VAX, UNIX/ULTRIX, HP-UX